Who Uses This Software?

Perfectly suited for all businesses that need to plan efficient routes and schedules. Used by companies of all sizes from small family-owned businesses to $1B+ global logistics players.


Average Ratings

33 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Pricing Details
    Priced per driver per month.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • OptimoRoute
  • optimoroute.com/
  • Founded 2012
  • United States

About OptimoRoute

Our cloud-based software helps companies plan efficient routes and schedules for delivery drivers and service technicians. The benefits of using OptimoRoute include: 15-25% increase in efficiency (more orders serviced as a result of efficient routes with less driving time), reduction in mileage, ability to allocate resources using set rules that are based on the strategic priorities of the business, visibility into the situation in the field and faster planning and re-planning.


OptimoRoute Features

  • Dispatching
  • Drag & Drop Scheduling
  • Driver Management
  • Live Driver Tracking
  • Performance Metrics
  • Territory Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • 3PL Management
  • Barcoding/RFID
  • CRM
  • Cross Docking
  • Fleet Management
  • Inventory Management
  • Order Management
  • Shipping Management
  • Supplier Management
  • Transportation Management

OptimoRoute Reviews Recently Reviewed!


Simply the BEST

Apr 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Cons: OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Overall: So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour.

If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Vendor Response

by OptimoRoute on May 13, 2019

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

Worth more than the subscription price

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :)

I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is *extremely* difficult to solve.

Before my retirement, one of the many things I would do is analyze software solutions for customers. I employed the same technique to find 'delivery route optimization' packages. I looked at many and found OptimoRoute to be 'best of class.'

o I can easily import a set of 'orders' (stops in my case).

o I can pre-assign the 'orders' to drivers and do it quickly.

o Based on my knowledge of the route, I can fine-tune the optimized route.

o The Android is map-agonistic. It uses my device's default mapping tool. In my case, due to lack of coverage and no data, I use Google Maps in Offline mode.

o Once a route is created, I do not have to re-gen it, I can copy it from day to day. This way a driver can memorize the route.

o The Support staff will actually call you to help you out. I don't think this is sustainable though. ;) Yet, this is pretty amazing.

o The pricing is extremely reasonable for a small (or even large) business.

o They're smart to push the optimization (which is seriously CPU intensive) to a server. As an engineer, this is an at-scale solution.

Cons: With any complicated software, there will always be room for improvement:

o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed.

o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other

o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???

Overall: I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the streets and these locations. OptimoRoute is my wingman. It reduces my overall driving time, which translates to fuel and maintenance reduction costs.

Vendor Response

by OptimoRoute on March 15, 2019

Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!

Small company using sofware

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail.

*Easy to set up

*Easy to use once you get the hang of it

*Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to.

*Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work.

*Mobile app for drivers

*Online only which is fine with me

*Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.

Cons: *Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries.

*They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience.

*Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route.

*No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

Overall: All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.

Vendor Response

by OptimoRoute on January 10, 2019

Thanks James! It's great to hear what works and your wish list. If you have a moment, drop us a line at support@optimoroute.com and let us know what's missing from using Custom Fields for your Products.
Perhaps we can recommend something that would suit you better. What's more we have some new functionality with our Weekly (and Monthly) planning feature that might get you some of the visibility you were looking for. Happy to discuss.
Lastly, we expect that some upcoming improvements will make planning with a tablet a bit easier! Thanks again for being with us so long. Stay tuned...

OptimoRoute review - One year later

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: OptimoRoute has proven to be a very versatile platform for our logistics department. The software accommodates all of our time, date and licensing constraints which was critical for our business needs. In addition to effectively managing our constraints, Optimo also manages the large volume of orders/routes we process every month. Another feature we have found to be beneficial is Optimo's ease of use. The UI is very well thought out and users can begin creating routes with very little need for tutorials.

Cons: Nothing specific comes to mind although some enhancements to the multi-user functionality are something we are looking forward to and are forth coming.

Overall: The folks at Optimo are passionate about their product and it shows in their ability to effectively respond to our specific business needs. Up until now, we've never been able to find an off the shelf product capable of managing our specific logistic requirements and Optimo has done an outstanding job in tailoring OptimoRoute to meet every one of these requirements.

Vendor Response

by OptimoRoute on March 20, 2019

Awesome to hear, Jeff! User feedback helps us develop new and amazing features, and your feedback always helps tremendously.

Everything we needed, big time saver

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pre sales support, including an extended 1:1 demo/training was excellent.

Speedy and intuitive web application, combined with nice phone application for drivers that provides them with an order list and navigation to each stop.

Ability to add stops to routes in process and resent to the trucks is very nice.

Real time tracking of progress of all trucks also very helpful.

Cons: It would be helpful if all the fields in the import spreadsheet flowed in and then back out in the "all data" export. I had to use two of five custom fields to get the street and number imported as separate fields so I could then create an "all stops" spreadsheet sorted by street. Otherwise you just have street and number as one field (that is what Optimoroute needs for locating) and that does not sort. Also

Overall: I run a charity "Christmas Tree Pickup" each January. 800 pickups on three Saturdays, maximum of 6 trucks.

Previous method of routing involved home grown JavaScript utility to make the routes, imported into Delorme software to produce maps, directions, and then somewhat manual process to load custom points of interest into Garmins for the trucks.

Optimoroute let us load the stops into their web based application, route automatically across our number of trucks, including a return to depot so that the trucks could unload per every 28 trees. Routes sent to smart phone per truck worked great.

The application saved me many hours of semi-automated route creation, map printing, and pickup sheet printing. Having navigation and an order list on smart phone per truck was excellent, as was the ability to track progress of trucks.

We did not use the tracking feature where we would email customers. We already had an automated "put your tree out" and "thank you" build in our reservation database via an Active X control and some VBA programming in Access.

A way to configure a pickup sheet out of the fields in the software, rather than exporting Excel sheet and then pruning and formatting would be nice. I will write a Crystal Report to reformat the spreadsheet data instead to save time.

Vendor Response

by OptimoRoute on March 19, 2019

Hey Joe! We love stories like yours. Wonderful to hear we saved you so much time for a good cause! We are working on customizable exports. Something to look forward to next holiday season.

For those who needs it, it definitely works

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to automatically route multiple drivers, persistent software updates, when it comes to questions, the support team does get back to us fairly quickly.

Cons: There are some small glitches, for example, our "depot" was always printed out as "New York, NY", although these can be fixed by contacting the support team, it was a bit annoying. But regarding the "Route Balancing" function, it is a weird one as sometime it works, and sometime it doesn't.

Overall: The software works, although it is quite expensive for small business like us, we really hope that there are pricing plan for small business like us who has lower volume shipment but needs multiple drivers.

Vendor Response

by OptimoRoute on January 10, 2019

Thanks Jerry, we value your comments! So glad we've helped your team be more efficient and you like our speedy support. Every day we're working to improve results and make usage more intuitive. Keep an eye out for further updates!

Optimoroute

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Program is direct and does not include unnecessary functions for our use. Able to calculate the route at a high speed.

Cons: Would love that when you send an email of the route to the driver it would attach a picture/graphic of the route that is to be driven. So they can refer back to the email just to see a snapshot of the following stops.

Overall: Optimoroute performs the role of allocating 50-150 destinations for a driver in a day in a simple and easy way for the person allocating the route and then sending to the driver.

Vendor Response

by OptimoRoute on January 09, 2019

Thanks, Joseph! Have you checked out our mobile app? It works similarly to email (though direct to the drivers phone) and gives them a complete map overview. At any point during their route, they can refer to that map to see what direction they are going, which orders are done, and which are left.

Great features compared to other routing software, but I don't use full functionality

Dec 12, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I really appreciate the ability to balance or not balance routes by volume or working time, as well as the ability to set a duration per stop. I also like the visual timeline representation per route and the ability to set a volume limit per truck. I do not use the gps tracking capability for drivers so I am not able to provide details about that functionality.

Cons: I do not like that you cannot customize the information needed when you export routes for printing in excel. I also have not found a way to add bulk information, such as Time Window, to all orders in a day. As far as I know, if you are importing information from a file (such as .csv) and that file does not have Time Window included, you have to go back and add that information per order. If OptimoRoute does have this option, it is not intuitive. Again, I have not used the gps functionality so I have no feedback for that aspect.

Vendor Response

by OptimoRoute on February 05, 2019

Thanks for your feedback, Elaine! We wanted you to know that bulk editing time windows is now available! Check it out and tell us what you think.

The best route planning software I have ever used!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Learning curve is very short. I simply import my list of stops for the day and the software does the rest.

Cons: So far the only problems I have encountered were of my own making.

Overall: I am able to quickly and efficiently route dozens of work locations for the day. I can specify a time window for individual stops if I want to. I can start and stop at the same location, different locations, whatever I need to do. I spend far less time route planning now than before I used Optimoroute.

Vendor Response

by OptimoRoute on March 19, 2019

This is great news Glenn! We hope less time working means more time playing!! :D

OptimoRoute has changed our business for the better!

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are always willing to change up software when our business is in need of something.

Cons: For a while, we could not do straight line routes, but they fixed it!!

Overall: Amazing

Vendor Response

by OptimoRoute on January 10, 2019

Thanks Katie! We're all about bigger, better, faster, so it's great to hear we've helped you and your business with our improvements. Hooray!

OptimoRoute Review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Routing jobs makes us more efficient and saves us time and gas. The technical support has been the best especially during the initial setup.

Cons: We have a wide variety of jobs so it is hard to account for all the different jobs/times.

Overall: I thought I always did a decent job of keeping my routes in the same areas but didnt realize how much mileage I can save by having the software route the jobs.

Vendor Response

by OptimoRoute on January 10, 2019

Great to hear OptimoRoute has helped with efficiency improvements! We'd love to hear more about your vision for different display of jobs/times. Listening to our customers is how we continue to develop a tool that is relevant to them.
Feel free to email us at support@optimoroute.com

Optiimo

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us as a company to use it to delivery product around the metro area. It is easy to use and reliable

Cons: That I can not add stores without deleting all store and re adding them. I don't like that the store do not have access to track the truck or that we cant change the times without having to resend the route to the driver

Vendor Response

by OptimoRoute on March 19, 2019

Hi Wittney. We're glad to hear that we have been such a reliable tool for your deliveries. Our new Customer notification feature now allows you to send an email to each store so they can track their deliveries, including real-time update ETA's. Contact us at support@optimoroute.com for help setting this up.

Excellent Software

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and ease of use. Ability to adjust drivers schedules on the go, and update their iPads immediately.

Cons: Lack of integration, I wish it would directly integrate with third party apps within OptimoRoute App Store.

Overall: OptimoRoute has significantly streamlined our pick up and delivery process. Making our drivers more efficient and productive. More than pays for itself

Vendor Response

by OptimoRoute on January 09, 2019

Thanks for your feedback, Donald! We will be making integration easier in the coming months. What apps do you use? Please let us know at support@optimoroute.com so we can keep you in the loop.

Driver Tested, Company Approved

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does exactly what you expect it too. My company tested 4 route planning softwares before making a decision. OptimoRoute was hands down the favorite amongst our couriers.

Cons: There are some features that we wish the program had that are missing. We wish it had more flexibility in adjusting routes that are already planned. Totally understand the logic behind their system, but as a consumer we just wish we could manipulate things a little differently.

Overall: OptimoRoute has been a great addition to our courier program. Its' quick and simple to use. For a company that is brand new to in-house deliveries, OptimoRoute's fast and easy route planning has been an incredible tool.

Vendor Response

by OptimoRoute on March 28, 2019

Hi Frederick! Great to hear OptimoRoute helped you break into the in-house delivery market. We'll be working on making route manipulation easier in the future, to make for an all around simpler experience.

OptimoRoute allows you to start optimizing from day 1

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has consistently improved with beta tested results and excellent customer service.

Cons: Changing costs with preferred feature introductions.

Overall: We have tried several others, but Optimo has the easiest UI and it is quick to customize for your data.

Vendor Response

by OptimoRoute on January 10, 2019

Great to hear! We always aim to provide features that better serve our customers, while still staying budget-friendly. Here's hoping your improved efficiencies and route management make the monthly price, for all your desired features, a drop in the proverbial bucket.

Optimoroute

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of seeing routes. and adding/deleting.

Cons: The ability not to take a picture upon delivery through the app. Also how the note fields are not consistent. \

Sometimes the routes mess up when certain addresses are entered (the software will not choose the fastest route)

Overall: Overall good experience. I think there are a lot of features that could be added and I know you all are working on them!

Vendor Response

by OptimoRoute on March 28, 2019

Hey Brandon! You're definitely right, we are working on photo capture, and if I understand the notes issue correct, we corrected that inconsistency. Give it a try and let us know what you think!

Very easy to use

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity. Very easy to train new employees to use the app.

Cons: I wish the driver didnt need to turn service on and off when running the route. I wish he could just press next

Overall: Overall very good app.

Vendor Response

by OptimoRoute on March 28, 2019

Thanks, Josh! So glad you like it. We hope to offer some customizations to the mobile app flow in the future. Stay tuned!

does the job but could be a lot better

Mar 15, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's the best we could find, and it does the job well enough.

Cons: There are a number of improvements that could be made to this software, too numerous to recount here. And while the entire industry suffers from this, the fact that it's not married to live traffic data makes the software basically useless in terms of tracking driver effectiveness. Essentially this software is slightly better than just doing it through a spreadsheet.

Overall: Customer service is very good and fairly responsive, but the product itself is unimpressive.

Vendor Response

by OptimoRoute on April 10, 2019

Companies see huge improvements over manual planning with our software. If you haven't seen similar gains, perhaps we can suggest a workflow which will get you great results automatically. What's different about OptimoRoute is we have many features like overnight, weekly and multi-day long haul planning, and many other features that other programs don't have.
If you want to know more, please contact us at support@optimoroute.com.

Capterra loader

OptimoRoute: Star choice for route software

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked it's flexible price structure, and it's speed of calculating routes. It's a fraction of the time it took for other options.

Cons: Hard to say, but if I had to choose, it would be it's inability to make custom excel templates for printing. My drivers don't use the app, so I need to spend alot of time nightly formatting.

Overall: This software has made our routes at least twice as efficient as manual routing, and so much faster. It has made on the route changes quick and easy. Overall it was some of the best software I've used for routing.

Vendor Response

by OptimoRoute on January 09, 2019

Thanks for your feedback, Richard. We are always looking to improve the ease of use of the software, and customizable exports are coming soon.

1st year user

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, No online down time, Great routing.

Cons: Two step process when setting up a new address.

Overall: It works in Lawn Care!

Vendor Response

by OptimoRoute on January 14, 2019

This is great, Michael! We are glad we can make it easy for you to plan the day for your drivers.

Good product, just a couple requests

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of planning the routes and adding drivers.

Cons: I wish it could be easily integrated into our website.

Overall: I think its very user friendly. I think customer service is good but I wish they were easier to contact.

Vendor Response

by OptimoRoute on March 28, 2019

Hi Marisa, we're going to be working on plugins to allow for easy integration with some of the most used e-commerce programs. Please let us know at support@optimoroute.com which one you use. We'll contact you when the plugins are developed.

Optimo Pros and Cons

Mar 11, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - flexibility re drivers and vehicles.

- quick optimization

Cons: - it's taken me a while to get my head around the process. It would be good to have access to FAQs or a guide of some kind.

Overall: Great customer service and very supportive our of not-for-profit status.

Vendor Response

by OptimoRoute on March 19, 2019

Hi Sarah! We're so happy OptimoRoute has been able to help Sutton Farm for so many years now. I know we are working on building up our FAQ and tutorials to provide more resources for people learning about our many features and functions. I hope this comes in handy in the future.

OptimoRoute Review

Dec 12, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can create three different routes for one day

Cons: auto defaults addresses when company has multiple locations under same name.

Overall: able to keep track of my drivers

Vendor Response

by OptimoRoute on January 10, 2019

Thanks, Samantha! It's true a strong suit of the software is routing for all drivers at once.
As for duplicate names for multiple locations, we recommend adding something to the location name to make it specific to the location (Smith's West, Smith's East, for example).
If you'd like help with this, please contact us at support@optimoroute.com.

Boyd on a Wire

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive nature and ease of navigation. It made scheduling easy for my schedulers and the ability to update drivers and change routes was very smooth!

Cons: Having all routes deleted when updating one driver. This was overcome during the time frame we were using it.

Overall: It was excellent! It really allowed us to optimize our field techs and create very efficient routes for them.

Vendor Response

by OptimoRoute on March 28, 2019

Hey Rudy! Glad you overcame that initial hiccup to get awesome results.

Friendly and intuitive system

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I learnt how to use the system on Sunday and trained the rest of the team on Monday! Simple, logical and easy to use!

Cons: We only make deliveries between 4.30 and 7.30pm so feel a little penalised by the pricing structure which assumes all day deliveries etc.

Overall: Simple to use and successful

Vendor Response

by OptimoRoute on January 14, 2019

Thanks, Corrinne! We have put a lot of effort into OptimoRoute¿s ease of use, and we love it when customers save time and hassle because of it.

wonderful pro-active customer service

Feb 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: After making Valentine's Day packages for 54 of my best clients, I was struggling with finding the best way to deliver those beautiful packages. Your OptimoRoute program was just what I needed. It was easy to get started but got even easier when your support staff contacted me to offer assistance.without even being asked. The staff was very knowledgeable, helpful, and went above and beyond my already high expectations in making sure that the route I got was the most efficient delivery possible. I am very, very happy with your program!!! Thank you for making my deliveries easier.

Vendor Response

by OptimoRoute on January 09, 2019

Thank you for your feedback! We pride ourselves on helping people get the most out of our system, so it is great to hear we hit the mark!.

Easy, Pragmatic and affordable

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Trial Period, Easy to Sign up, Not to much settings, Great Customer Service

Cons: Analytics should be included in the price

Overall: Easy to Organize deliveries,

Track Drivers,

Solve repeat problems.

Vendor Response

by OptimoRoute on June 20, 2019

Hi, Yuksel. Glad to see that OptimoRoute was easy to get going for you. If Analytics would be useful, that feature is included in the Enterprise plan. I'd be happy to activate it for you so you can give it a proper test.

Good

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great optimizing. Does a better job than Google maps.

Cons: Not enough personalization. Would be better if I could personalize all columns, not just the extra ones

Vendor Response

by OptimoRoute on January 10, 2019

Thanks, Kyle! We're glad your team benefits from using OptimoRoute. Though you can personalize Custom Fields and repurpose some of the other column headings as needed, we expect to enable more customtization in the coming months. Stay tuned!

Easy to get started and use

Dec 14, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Super easy to get started and input addresses especially via the copy paste function; really like the ease of scheduling routes

Cons: The driver app is clunky and takes you to different addresses sometimes (neighbouring house etc). Does not work with Zapier which will ultimately force us to find an alternative option

Overall: Somewhat overpriced for the features given the lack of integration with Shopify or Zapier and lack of SMS notifications for customers.

Vendor Response

by OptimoRoute on January 10, 2019

Thanks for your feedback, Kelly! Over and over our routes show dramatic efficiency improvements for companies, saving them far more than the cost of the software in a few days of use. That's where the real value is! What's more, in the coming months we'll have a plugin available to make integration with apps such as Zapier and Shopify simpler than ever before. Email notifications are available now with SMS to follow.
Email us at support@optimoroute.com to get started.

New User

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The ease of uploading information and being able to import my information easily

Cons: I wish the software had more features to add more detailed information for routing: Shortest distance, drag a route to a different street, and not have to adjust so much information on the driver profiles to have the stops in the same areas combined (adjusting cost, working hours)

Vendor Response

by OptimoRoute on March 19, 2019

We appreciate the feedback, Leah. OptimoRoute creates efficient routes by getting more done during working hours, but this doesn¿t always mean shortest overall distance. To help with combining certain areas, it may be worthwhile to test out our new clustering feature. Contact us at support@optimoroute.com so we can discuss these topics, and other best practices.

Looking for a system to schedule field staff's work. This is missing some key functionality.

Feb 12, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It quickly allows the creation of people, jobs, worksites and other key administrative elements. The map-based view appears to create sensible schedules, and it's not difficult to understand how to configure it without referring to the manual all the time.

Cons: It doesn't appear to provide a way to separate key resources from vehicles when managing field visits. For example, if a team needs a superwidget to go to a particular site, but the superwidget is kept separately to the vehicle, and can travel in any vehicle, the superwidget has to be attached to the vehicle in the software at the time the job is undertaken. There's apparently no way to manage the schedule for the superwidget separate to the vehicle and the people.

Vendor Response

by OptimoRoute on January 14, 2019

Thank you Stephen for your very useful feedback. Our goal is to eventually effortlessly support even the most complex cases such as the one with a pool of "superwidgets" that you describe here. Please contact us at support@optimoroute.com -- we would love to learn more about your workflow and see how we can best optimize for your business!

Review

Mar 12, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Routing Map.

Cons: inconsistency - GPS not great - moving calls and re syncing causes issues. Clunky to utilize on the fly changes.

Overall: Great idea, just not working as well as needed

Vendor Response

by OptimoRoute on March 15, 2019

OptimoRoute uses 3rd party navigation apps (such as Google Maps, Waze, etc.). Although these apps are fairly reliable worldwide, there are some cases where one app will be great in an area, but another will be spotty. Then the reverse will be true in another part of the country. Please contact us at support@optimoroute.com so we can hear more about the specifics in your case and improve your experience.

Logistics Manager

Mar 15, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use interface, very user friendly

Cons: often freezes and has errors, which can be frustrating.

Overall: driver routing

Vendor Response

by OptimoRoute on April 09, 2019

Hi Dale. Freezing and errors within OptimoRoute are very rare. Let's find out what's going on so we can make sure you have a smooth experience. Please email support@optimoroute.com and we will get to the bottom of this!