# OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OptimoRoute the right Route Planning solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161579/OptimoRoute/reviews --- OptimoRoute 4.6 (249) [View alternatives](https://www.capterra.com/p/161579/OptimoRoute/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OptimoRoute Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews GH Giles H Sales DirectorFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “We can track our drivers, deliveries (the pictures are great and have saved us a number of times) and look back at past trends by delivery date.“ December 29, 2025 AO Alejandra O Project ManagerWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “We can not delete any order on "live" (meaning the routes running in that same day), so we need to contact the driver and ask them to "reject" or "fail" the order, to avoid the cancelled orders to keep showing up in the route (impacting the distance and working hours).“ September 3, 2025 vt vumani t technical support engineerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It significantly reduces planning time by automatically generating the most efficient routes, which helps save fuel, reduce travel time, and improve overall productivity.“ February 23, 2026 JH Jasmine H Office AssistantUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “The main issues we have is that the drivers do not have to use the program and can turn off the tracker on there side which led us to needing to purchase tracking devices for both our trucks.“ September 11, 2025 LB Levente B webshopRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “However, we would appreciate more flexibility in modifying already planned routes on the fly, and the customer tracking interface could be more user-friendly with added features — such as real-time messaging with the driver or more detailed delivery updates.“ May 21, 2025 DT DJ T owner operatorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Lot's of options can make it difficult to learn, some parameters will keep you from being able to route orders with no clear reasoning why.“ February 4, 2026 DT DJ T owner operatorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Optimoroute has been my go to service for years now. With lot's of different needs from overnight routing for weeks, across hundreds of locations, to day to day service use.“ February 4, 2026 MJ Miller J CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “For large-scale drops with 100+ locations, these inaccuracies add up quickly and impact both time and fuel efficiency.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Fernanda H. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Excellent for Small business" February 27, 2023 4.0 We are solving the expensive cost of gas because we can optimize the routes and plan better to avoid excess of gas expenses. Pros The OptimoRoute system is suitable for our small company and easy to use. It's a flexibility system with access to a mobile application. The customer service is excellent and since we began using Optimo Route, we have a considerable improvement in our deliveries of product. Cons Some times I can't plan the routes with all my drivers because it takes only 2 of them but is not a big deal. Maybe we have something to change in the profiles of the drivers. Reason for choosing OptimoRoute When I start working here they were using already the product. Review Source Response from OptimoRoute March 21, 2023 Hi Maria - we know how much of an impact gas costs can have on a small business and it's great that OptimoRoute has been of help. Our engineering team works daily on making sure we give our customers the best and shortest routes. There is a way to use both your drivers! Simply select the "Balancing" option under Planning Settings when you click the Plan Routes tab. You can choose the option to "Balance routes and use all drivers", and make other adjustments if you like. If you're still having trouble, write to our support team at support@optimoroute.com and they will take care of everything! LK Leanne K. Owner Consumer Services Used the software for: 2+ years ### "GREAT APP TO USE FOR DELIVERIES/SERVICES" December 20, 2025 4.0 Pros LOVE the tracking and location on it, as I am the owner of a snow clearing company and we use it to show customers who are away that their property is being cleared. The tracking also allows customers to see when you are on the way and exactly where you are. The Data Management is great, because it allows you to go back and see the proof by way of pictures, but also helps when I do the monthly billing. This was also such an easy program to learn so there was no steep learning curve. Great value for your money! Cons Wish it could integrate an accounting program so it could be automatically set up to generate invoices based on time spent at properties. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing OptimoRoute Tracking Links were not provided at the time at the other options Review Source Response from OptimoRoute January 21, 2026 Hi Leanne, We love hearing how you’re using OptimoRoute out in the real world — especially for snow clearing, where timing and visibility matter so much. Being able to show customers their property is cleared, even when they’re away, is huge… and it’s great to know the live tracking gives them peace of mind while keeping your day running smoothly. It’s also great to hear the photos and data are pulling double duty for you, proof of service and easier monthly billing. That’s exactly how those tools are meant to work together. And we’re glad the setup felt intuitive right from the start. No steep learning curve makes a long season a lot easier. We hear you on the accounting integration, too. Automatically turning time-on-site into invoices would be a big win, and feedback like this helps guide where we go next. Thanks again for choosing OptimoRoute and for sharing such a thoughtful review. Best OptimoRoute Team JV Juan V. Team Leader Logistics and Supply Chain Used the software for: 2+ years ### "Optimo is the best tool for trucking efficient in the market!" February 23, 2026 5.0 I have used Optimo for 4 years now and it has save my life at work several times, is the best option for me and my drivers and I can not be more happy with it Pros Is the most efficient tool for tracking and location that I have used, it has save our company a lot of money by optimizing everything automatically and securily, the user interface is easy to understand and the customer support is great, we have not encountered any bugs or issues so far. Cons I do not have any bad comments regarding this app, I have use it for over 4 years now and it is as reliable as the first day Review Source MJ Miller J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good Features, Inconsistent Routing Between Nearby Locations" December 11, 2025 3.0 Experience is 3 stars. It works for what I’m doing, but it could be much more optimized. It often takes me 15–30 minutes to manually adjust a 160-location route because I don’t like my drivers going in circles. I’m sure Optimoroute performs well for trucking, but for neighboring deliveries, it feels mid. Pros I really like the mobile integration feature, the live dashboard, the POD requirements, and the report export tools. These all make it easier to manage large delivery routes and keep my team organized in real time. The exports are helpful, but they would benefit from better photo access and more flexibility. Ideally, I should be able to create custom reports for my clients and adjust exactly what they can or cannot see. This matters because there are times when certain locations shouldn’t be shared, or when specific information needs to remain confidential. Adding that level of control would make the reporting feature significantly stronger. Cons The route optimization between neighboring locations is not very accurate, which creates extra work on my end. When I’m managing dense delivery routes with many stops close together, the system often sequences them out of order or sends drivers back and forth across the same areas. This defeats the purpose of efficient routing and forces me to manually reorganize routes that should already be streamlined. For large-scale drops with 100+ locations, these inaccuracies add up quickly and impact both time and fuel efficiency. The tool has potential, but the optimization for neighboring locations definitely needs improvement. Review Source NH Nancy H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Loveing OptimoRoute" February 6, 2026 5.0 I love optimoroute. It has made making my route and keeping track of my drivers progress so much easier. It does everything I need it to do. I haven't found another routing service that does a better job than OptimoRoute Pros This app has made my routing so much easier. I like how easy it is to route and how much it saves me time communicating changes to the route with my drivers. I always recomend Optimoroute to other mom&pop trash companies since it is so inexpensive and worth every feature. Cons I would like to see more on demand customer support even if it is an AI chat bot helping me figure out how to fix something. Theres so many features I haven't started working with since I am not 100% sure that I know how it will work. Alternatives considered [Trash Flow](https://www.capterra.com/p/116609/Trash-Flow/) Reason for choosing OptimoRoute Beacuse of the pictures that we can uptraload to the route. THis helps us so much when clients claim something was not done Review Source rZ rasa Z. Operations manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Powerful Route Planning with Some Real-World Limitations" December 16, 2025 5.0 Overall, my experience with OptimoRoute has been very positive. It’s a strong planning tool that significantly reduces route-planning time and brings structure and consistency to complex delivery schedules. The optimisation engine is powerful and handles time windows, capacities, and service times well, which makes planning far more efficient than manual methods. That said, it works best when the data and constraints are well set up, and some real-world flexibility and local knowledge still need to be applied by the planner. Once configured properly, though, it’s a reliable system that supports better decision-making, improves visibility, and helps keep operations running smoothly. Pros What I liked most about OptimoRoute was how clearly and quickly it turns complex delivery schedules into practical, workable routes. In particular: Smart route optimisation that realistically accounts for time windows, service times, driver hours, and vehicle capacity Easy visibility of routes on the map, making it simple to spot inefficiencies or last-minute changes Reliable ETA calculations that help with planning and customer communication Flexibility to adjust jobs, priorities, or constraints without rebuilding everything from scratch Cons What I liked least about OptimoRoute was that, while it’s very powerful, it can sometimes feel too rigid for real-world logistics. In particular: Limited flexibility for on-the-day changes once routes are optimised Doesn’t always reflect local or driver-specific knowledge, which can lead to impractical sequencing Manual tweaking can be time-consuming when handling exceptions or last-minute jobs Learning curve for setting up constraints correctly to get truly accurate results It works best with clean, predictable data, but in fast-moving or highly variable operations it can feel restrictive. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing OptimoRoute Price was the key point we were exploring alternative products Review Source Response from OptimoRoute December 22, 2025 Hi Rasa, Thank you for such a thoughtful, real-world review. It clearly comes from someone who’s spent a lot of time planning routes under real pressure, and we truly appreciate that perspective. We’re glad OptimoRoute is helping turn complex schedules with time windows, capacities, and driver hours into clear, workable routes. That visibility on the map and reliable ETAs can make a huge difference when you’re coordinating moving parts and keeping customers informed. You’re absolutely right that setup matters. When constraints are dialed in, OptimoRoute shines, and we’re glad it’s become a reliable planning backbone that saves time and brings structure to complex operations. Thanks again for choosing OptimoRoute. Best OptimoRoute Team DJ Darren J. Chief Operating Officer Building Materials Used the software for: 2+ years ### "Powerful Route Optimization Tool That Drives Real Operational Efficiency" December 17, 2025 4.0 OptimoRoute has been a strong operational tool for scaling delivery and field operations. Once implemented, it consistently delivered measurable improvements in route efficiency, visibility, and accountability. Dispatchers gained better control of daily planning, drivers benefited from clearer routes and expectations, and leadership gained actionable insights through tracking and reporting. It’s a solid solution for organizations serious about operational efficiency and continuous improvement. Pros OptimoRoute significantly improved our route planning efficiency and daily execution. The optimization engine produces practical, real-world routes that account for time windows, driver capacity, and service durations. Real-time tracking and ETA updates improved communication with both customers and internal teams. The reporting and data visibility helped us quickly identify inefficiencies and make operational decisions with confidence. Overall, it reduced manual planning time and improved on-time performanc Cons There is a learning curve during initial setup, particularly when configuring rules, territories, and exceptions. To get the most value, you need clean data and some upfront time invested in configuration and training. Advanced reporting and integrations can require additional effort depending on your systems Reason for choosing OptimoRoute We chose Optimo due to ease of use and ease of implementation. Review Source Response from OptimoRoute December 22, 2025 Hi Darren, It’s clear you’re looking at OptimoRoute not just as software, but as an operational lever — and we’re glad it’s delivered real, measurable gains for your team. Hearing that route efficiency, on-time performance, and day-to-day execution improved once OptimoRoute was in place is exactly what we hope for. You’re also absolutely right about the upfront learning curve. Getting rules, territories, and exceptions dialed in does take some intention and clean data — and that’s exactly where our support team comes in. They work closely with teams during setup to help make sense of those early decisions, so the system is set up to perform consistently once it becomes part of daily operations. It’s great to hear dispatchers, drivers, and leadership are all seeing benefits in different ways. Thanks for choosing OptimoRoute and for trusting us as part of your continuous improvement efforts. Best OptimoRoute Team AO Alejandra O. Project Manager Wholesale Used the software for: 1-2 years ### "A Game-Changer for Our Delivery Operations: over 30% more deliveries thanks to smarter routing." September 3, 2025 5.0 We are a delivery company, and since implementing OptimoRoute, we've seen a significant improvement in our operations. The platform has allowed us to easily schedule routes for our drivers, optimize our fleet, and increase our weekly deliveries by over 30%. Without a doubt, this has been one of the best investments we've made as a company. The ability to track drivers in real time has been incredibly valuable for resolving issues quickly and ensuring smooth operations throughout the day. The reporting features are also very helpful — we regularly monitor distances traveled, working hours, completed calls, and products delivered. Plus, being able to export data enables us to carry out even deeper performance analysis. Both the admin interface and the driver app are very user-friendly and intuitive. Features like drag-and-drop route changes make it easy to adapt on the fly. Overall, OptimoRoute has played a key role in streamlining our logistics and improving efficiency across the board. We highly recommend it to any company looking to optimize their delivery operations. Pros What I appreciate most is the ability to optimize our resources — allowing us to reduce our operational costs, and increase over 30% the number of deliveries with the same fleet. We can plan ahead and allocate our resources more efficiently. Optimo Route provides accurate estimates of total working hours and travel distances, enabling us to calculate costs and test different scenarios to identify the most effective solutions. Cons I only have identified two cons, which are very minimal as we can use other options to make sure to get the functionality: 1. We have to provide the phone / email of the customer, while importing the orders, instead being pulled from the Locations Data Base (already in Optimo Route). That information is used to notify the customers (delivery time notification and proof of delivery). 2. We can not delete any order on "live" (meaning the routes running in that same day), so we need to contact the driver and ask them to "reject" or "fail" the order, to avoid the cancelled orders to keep showing up in the route (impacting the distance and working hours). Alternatives considered [FieldAware](https://www.capterra.com/p/120648/FieldAware/)[Route4Me](https://www.capterra.com/p/149633/Route4Me/)[Onfleet](https://www.capterra.com/p/142633/Onfleet/)[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[OnnaWay](https://www.capterra.com/p/145567/OnnaWay/) Reason for choosing OptimoRoute Overall functions vs. the Company needs. Price vs. Benefits. User friendly, low learning curve, easiness to route (drag and drop). Bar Codes tracking. Intuitive Drivers app, really easy to use. Long days hauls and multi-warehouse Schedule Services, pickup and deliveries Easy to import orders and to download the delivery information Customer Fields Awesome Technical Service (they always responds in the same day of the inquiry). Review Source Response from OptimoRoute November 11, 2025 Thank you for the outstanding and detailed review, Alejandra! We’re thrilled to hear how OptimoRoute has helped your company increase deliveries by over 30% while reducing operational costs — that’s exactly the kind of efficiency and impact we strive to deliver. It’s great to know that route planning, real-time tracking, and reporting have made a meaningful difference in your day-to-day operations. We also appreciate your thoughtful feedback regarding customer contact data imports and deleting live orders. It’s wonderful to know you find both the admin interface and driver app intuitive, and we’re especially happy that our support team has been responsive and helpful whenever you’ve needed assistance. Thank you for recommending OptimoRoute and for trusting us to power your logistics. Best OptimoRoute Team NC Nathali C. Operations Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Plan smart, not hard" February 11, 2026 4.0 I use it on a daily basis to plan the routes for my drivers according to the area and times. It's really useful, more than other apps. Pros The fact that I can see where all my orders are located so I can plan my drivers accordingly and efficiently. Cons We handle returns as well and I would like to tag them, or find a way to differentiate from deliveries. Review Source Response from OptimoRoute March 5, 2026 Hi Nathali, we love your review! As for the returns, you can absolutely differentiate them from the deliveries, so it’s clear to drivers, customers, dispatch, by using the order type Pick up. You can also add a custom field. Reach out to Support and we'll walk you through the easiest and best way to set it up for your needs! Best OptimoRoute Team AB Anthony B. Broker Real Estate Used the software for: 2+ years ### "Great Experience" March 5, 2026 5.0 Nothing but great. I have not had any issues at all when using Optimoroute besides some very minor issues. Pros The value for money and customer support is beyond the best in the communication. Anytime I need security, bugs and issues and communication, they always help. User interface is very easy to use. Logistics setup is second to none. Cons None at this time. Everything is working as it should be and there is nothing I have to comment at this time Review Source BR Briana R. Loss Confrol Insurance Used the software for: 2+ years ### "Game changer for multi stop routing" December 27, 2025 5.0 It saves me hours of time every week and makes creating routes almost fun. It quickly became a necessity in our loss control inspection business. Pros The ability to import orders in a spreadsheet format and have them populate so I can have a clear picture of how to separate orders into daily routes. Being able to add and remove stops in real time for my driver. Cons The price hike. Long-time customers should have been grandfathered in to the price we agreed to. I also wish there was integration with Tesla navigation. Review Source Response from OptimoRoute January 21, 2026 Hi Briana, “Game changer” is one of those phrases that really sticks with us — especially knowing OptimoRoute saves you hours every week and has become a must-have for your loss control inspections. Turning multi-stop routing into something clear (and even a little fun) is exactly what we hope for. We’re glad the spreadsheet imports and real-time stop changes are helping you stay flexible with your drivers. That ability to see the whole day at once can make a huge difference when plans shift. We also hear you on the pricing. Changes like that can feel especially frustrating when you’ve been with a tool for a long time, and it’s fair to want consistency and clarity there. If you ever want to walk through your plan or talk about options, our team is always happy to have that conversation and help make sure you’re getting the value you expect. Thanks again for sharing your experience and for trusting OptimoRoute with such an important part of your work. Best OptimoRoute Team GH Giles H. Sales Director Food & Beverages Used the software for: 1-2 years ### "Worth the investment." December 29, 2025 4.0 Worth the time and investment to get it set up. We can track our drivers, deliveries (the pictures are great and have saved us a number of times) and look back at past trends by delivery date. Pros The routing appears eminently sensible. It's pretty darned easy to use for us and our drivers. The pictures (once we started using this feature) have definitely saved our bacon. Cons There's a definite learning curve in how to use and integrate into our systems. Whilst it's worth it, it does feel quite laborious at the start. Review Source Response from OptimoRoute February 18, 2026 Hi Giles, “Saved our bacon” — we love that. And we know exactly what you mean. Those photos can be the difference between a long back-and-forth and a quick, clear resolution. When you can look back and see what happened, it changes the conversation completely. We’re glad the routing feels sensible and that your drivers find it easy to use. That practical, no-drama usability is what we aim for. If it works in the real world — not just on paper — that’s what matters. You’re absolutely right about the early days, though. Getting everything integrated and dialed in can feel laborious at first. There’s some upfront heavy lifting. But it’s good to hear that once it’s in place, it’s worth the investment — especially with tracking, historical trends, and delivery proof all working together. Thanks for sharing such an honest take. We really appreciate it. Best OptimoRoute Team VS Valiant S. Director Primary/Secondary Education Used the software for: 2+ years ### "An essential business tool if you have random delivery patterns" September 14, 2025 5.0 Optimoroute is an absolute essential for our business. We deliver all over the city to different places and we rarely go to the same place more than once per year. We used to type out everything for our drivers in excel, but that still meant they were reliant on their own ability to find places in Google maps. Optimoroute means we can employ people and send hem on their way without having to waste time. Pros The ability to add notes to the delivery address so that the driver sees if there is any specific issues with the delivery. The ability to track drivers. The capacity to see how long individual deliveries take so we can optimise daily workflows. Cons Nothing really - Optimoroute gets better all the time. The click and drag functionality to allow you to move deliveries around was a big improvement when it came in. Review Source Response from OptimoRoute November 11, 2025 Hi Valiant, It’s great to hear how essential OptimoRoute has become for your business — especially given the complexity of handling random delivery patterns across the city. We love that features like delivery notes, driver tracking, and timing insights are helping you streamline workflows and make smarter scheduling decisions. Your story about moving from Excel to OptimoRoute really captures what we aim for: saving time, simplifying logistics, and making your team’s day smoother. It’s also wonderful to hear that the click-and-drag updates have made things easier for you — we’re always working to make planning more intuitive and efficient. Best Optimoroute Team iA ilan A. Operation manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing platform " December 18, 2025 5.0 Pros Its amazing platform, very friendly and easy to operate, we using past 7 years and we very happy, thank you Cons Some places to improve text messages to customers before and after, customer need to click and confirm the delivery otherwise we need to text all customers again to make sure everyone received notifications for delivery. Review Source Response from OptimoRoute January 21, 2026 Hi Ilan, seven years is a long time, and we’re really grateful you’ve stuck with us for so long. Hearing that OptimoRoute has been easy to use and part of your operation for years means a lot to our team. We also appreciate the feedback around customer text messages and delivery confirmations. That’s a very real, day-to-day pain point, and you’re right — having customers confirm more smoothly would save time and extra follow-ups. Feedback like this helps us understand where small improvements can make a big difference. Thanks again for the trust and for taking the time to share your experience. We’re always here if you want to talk through your setup or explore options that might help today. Best OptimoRoute Team JM Jason M. Founder Food & Beverages Used the software for: 2+ years ### "Time Saving and Professional Routing Solution" September 1, 2025 5.0 Overall, my experience with OptimoRoute has been excellent. It’s streamlined our logistics, improved efficiency, and enhanced the customer experience. Aside from wanting more flexibility with a mobile admin app, the platform has been reliable, easy to use, and a great value to our business. Pros What I like most about OptimoRoute is that it saves us a lot of time when planning our delivery routes. It makes scheduling far more efficient and gives our customers a smooth, professional experience when receiving their orders. Cons The one thing I wish OptimoRoute had is a dedicated mobile app for administrators. It would be very helpful to track drivers and monitor operations on the go, without needing to be at a computer. Review Source Response from OptimoRoute September 12, 2025 Hi Jason, Thank you for the excellent review! We're thrilled to hear that OptimoRoute has helped you save time, streamline your delivery scheduling, and deliver a more professional experience to your customers. It's always great to know the platform is making a real impact on both operations and customer satisfaction. We appreciate your suggestion for a dedicated mobile app for administrators—that's a valuable idea, and we understand how helpful it would be for managing operations on the go. Your feedback is noted as we continue to enhance the platform. Thanks again for choosing OptimoRoute and for being a part of our growing community! OptimoRoute Team JP JAMES P. parts manger Construction Used the software for: 2+ years ### "WALDORF / ALEX PARTS MANGER " September 12, 2025 5.0 ITS BEEN GREAT WE STARTED WITH 2 DRIVERS A FEW YEARS BACK AND NOW HAVE IT RUNNING ON 7 STORES. WE LOOK FORWARD TO SPREADING THIS TO ALL 60 STORES OVER TIME Pros HOW GREAT IT IS ON WHEN IT COMES TO THE ROUTING AND MAPS. IT DOES GREAT WHEN FIXING THE RIGHT ROUTE AROUND THE CITY Cons WHEN ASSINGING DRIVERS THEN RUNNING ROUTES, IT SOMETIMES UN CHECKS THE DRIVER WE PUT IN. WE CAN MANUAL OVER RIDE IT SO THIS MIGHT BE SOMEHTING WE ARE DOING WRONG AND NOT PROGRAM Review Source Response from OptimoRoute November 11, 2025 Thank you, James, for the fantastic review! We're thrilled to hear how well OptimoRoute has been working for your routing and mapping needs, and it’s great to see how your use of the platform has grown from just two drivers to seven stores — that’s amazing progress! We appreciate you pointing out the driver assignment issue. It does sound like something our team can help you fine-tune, and we’d be happy to take a closer look to make sure everything runs smoothly as you continue expanding to more locations. It’s exciting to hear your plans to roll out OptimoRoute across all 60 stores — we’re proud to be part of your growth journey and look forward to supporting you every step of the way! Best OptimoRoute Team GS Gary S. Director Import and Export Used the software for: 1-2 years ### "awesome routing product for \[sensitive content hidden\]" December 26, 2025 5.0 great product Pros we have been using for last 5-7 years on a daily basis to grocery delivery routing and it has never been down and worked flawlessly for us Cons direct intergration with shopify great product Review Source Response from OptimoRoute January 21, 2026 Hi Gary, Thanks for the kind words and for sticking with us for so many years. Using OptimoRoute daily for grocery deliveries and having it run reliably without downtime is exactly what we aim for. When things are moving fast, “it just works” really matters. We also appreciate the note about Shopify integration. That’s helpful feedback, and it’s always good to know what would make an already solid setup even better for you. Thanks again for the trust and for sharing your experience. Best OptimoRoute Team LB Levente B. webshop Retail Used the software for: Less than 6 months ### "Very useful, but customer experience could improve" May 21, 2025 4.0 We truly enjoy using OptimoRoute — it has significantly improved our delivery planning with its efficient route optimization, time-saving features, and easy-to-use interface. The real-time driver tracking and flexible scheduling tools are particularly valuable for our daily operations. However, we would appreciate more flexibility in modifying already planned routes on the fly, and the customer tracking interface could be more user-friendly with added features — such as real-time messaging with the driver or more detailed delivery updates. Still, overall, it’s a fantastic platform that supports our business very well. Pros We love using OptimoRoute because it’s incredibly efficient, user-friendly, and reliable. It saves us hours of manual planning each week and helps us optimize delivery routes with precision. The real-time tracking, flexible scheduling, and intuitive interface make it a must-have tool for our operations. Support is responsive, updates are frequent, and overall, it has made our logistics smoother and more professional. Highly recommended! Review Source Response from OptimoRoute September 12, 2025 Hi Levente, Thank you for the fantastic and detailed review! We're thrilled to hear how much OptimoRoute has helped streamline your delivery planning and made your logistics more efficient and professional. It's great to know that features like real-time tracking, flexible scheduling, and our responsive support have been valuable to your operations. We also truly appreciate your suggestions around on-the-fly route modifications and enhancing the customer tracking interface. Thanks again for your recommendation and for being a valued part of the OptimoRoute community! OptimoRoute Team ZG Zachary G. Owner Consumer Services Used the software for: 2+ years ### "Solid Routing Software A+" January 6, 2026 5.0 I've been using it for a number of years and I've appreciated how dedicated they are to adding new features and making the UX better. Pros Its easy to use and constantly getting better. Seems like they are making big updates very often, which is nice. Cons Price tiers can be a little much for use. I only use the software 3-4 days a month and it would be nice to be able to upgrade to the better features based on use. Review Source Response from OptimoRoute February 18, 2026 Hi Zachary, A+ — we’ll take that all day. Thank you. It’s great to hear you’ve noticed the steady improvements over the years. We really are committed to continually refining the product and rolling out meaningful updates, so knowing that comes through on your end means a lot. And the fact that you’ve been with us for years says even more. We also understand your point about pricing tiers, especially with lighter monthly usage. That’s fair feedback, and we appreciate you sharing it. Thanks again for sticking with us and for recognizing the work that goes into making the platform better. Best OptimoRoute Team sG stephen G. Sr. Transportation Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Use of Product" January 13, 2026 4.0 It works well for what we need this product to do. It gives us more accurate route to plan our drivers day when we are busy in season. Pros The accuracy of routes making sense. I also liked the security of the product and operational safety. Cons At times, it seems cumbersome when creating routes especially have to create return stops to terminal. Review Source Response from OptimoRoute February 18, 2026 Hi Stephen, Thanks for sharing this. We’re glad the routes make sense in real-world use — that practical accuracy matters a lot when you’re coordinating drivers, especially during busy season. It’s also great to hear the security and operational safety stand out. That peace of mind isn’t small. We appreciate your note about creating routes and return stops feeling cumbersome at times. Thanks again for taking the time to leave a review — we’re glad it’s supporting your planning when things ramp up. Best OptimoRoute Team PJ Phyre J. Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy, beneficial, always improving." December 18, 2024 4.0 Overall the system has really helped streamline our deliveries and make the best of the drivers time. Having successfully saved on average 1.5 hrs per day in driving time this has been of great benefit. Pros Its great for making sure drivers have all the info they need about what they are delivering and the location they are delivering to. I really appreciate the simplicity of the system and being able to navigate and figure out new(to me) features on my own. The app has made for easy integration into our daily routines with our driver. Easy to understand and to navigate. I really appreciate that they are constantly updating the system and adding new features. Cons When I need to make changes to the route after I've already sent it to the driver there are restrictions to certain changes, like changing the first scheduled stop on the route. However I can also see why it works the way it does. There is a solution to this which is to deactivate the route sent, my issue with that is I can only deactivate the route of all drivers and not just the one I need to make the change for. That can cause issues for other drivers. I would also add that having the barcode scanning require packages to be scanned on delivery as "proof of delivery" and it not allowing the driver to complete the service until all boxes are scanned. Ideally including multiples for one order. Review Source Response from OptimoRoute March 7, 2025 Thank you for your detailed review, Phyre! We’re happy to hear that OptimoRoute has streamlined your deliveries and helped save valuable driving time. It’s great to know that you find the system intuitive, easy to navigate, and beneficial for ensuring drivers have all the necessary information. We appreciate your feedback on route modifications after dispatch and barcode scanning for proof of delivery. Your insights are incredibly valuable as we continue improving the platform. We’ll certainly take your suggestions into consideration to enhance flexibility and efficiency. Thank you for choosing OptimoRoute—we’re excited to keep supporting your success! aK alberto K. FACILITY MANAGER Alternative Medicine Used the software for: 1-2 years ### "OptimoRoute, why not?" November 22, 2024 4.0 I’ve been using it for 2 years now, and we’ve always been able to plan everything without any issues. Pros The overall management is perfect; it just lacks real-time traffic calculation. Cons The cost per each individual driver; it would be better to have a package with a minimum number of drivers. Review Source Response from OptimoRoute December 5, 2024 Thank you for your review and for being a valued user of OptimoRoute for two years! We’re delighted to hear that the platform has consistently met your planning needs without issues and that you appreciate the overall management capabilities. Your feedback about real-time traffic calculations and the cost per driver is greatly appreciated. Thank you for your insights and for choosing OptimoRoute! AG Alexandra G. Logistics Consumer Goods Used the software for: 6-12 months ### "Great software" September 30, 2025 5.0 Great to make it faster and to track your orders. Sometimes it confuses that the system saves peoples addresses in case they ask to be delivered in other Pros Live feature, how easy it is to use. I like to see where the driver is at. And the times he takes to deliver Cons Adding points to the route is a bit tricky. Also i would like to have the option to connect to whatsapp to text clients Review Source Response from OptimoRoute November 11, 2025 Hi Alexandra, We’re happy to hear that you enjoy the live tracking feature and find OptimoRoute easy to use - it’s great to know it’s helping you manage deliveries and track your drivers efficiently. We really appreciate your feedback and we’ll definitely share with our product team for consideration. Best OptimoRoute Team IN Illiana N. Lead Scheduler Warehousing Used the software for: 1-2 years ### "Best scheduling system!" December 17, 2024 5.0 100/10! I manage a high volume of clients on a daily basis, and coordinating their schedules manually would require an extensive amount of time and effort. Without efficient tools or support, the process would take hours to complete. Lucky, I don't have to! Pros You guys basically do the hard work for me, i love OptimoRoute. Cons I really don't run into issues! I've been using this system for 2 years now, only great things to say! Review Source Response from OptimoRoute December 24, 2024 Thank you for your glowing review! We’re thrilled to hear how much OptimoRoute has simplified your scheduling process and saved you time. Managing a high volume of clients can be challenging, and we’re glad we’ve been able to make it effortless for you over the past two years. Your kind words mean a lot to us—thank you for choosing OptimoRoute! RR Rachel R. Delivery Operations Manager Building Materials Used the software for: 2+ years ### "Good Program" February 26, 2025 5.0 This is a very easy to use and accurate platform. I love that I can update customers with delivery times. Pros Love the accuracy and ease of use of the platform. Cons I dislike that I cannot view the truck number associated with the driver while viewing the map. Review Source Response from OptimoRoute May 9, 2025 Thank you for your review! We're happy to hear that you appreciate the accuracy and ease of use OptimoRoute offers, especially when it comes to keeping customers informed with delivery updates. Your feedback about viewing the truck number on the map is very helpful—we’ll certainly consider this as we work on future improvements. Thanks again for your support and for choosing OptimoRoute! Similar Products Featured