# Page 10 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is OptimoRoute the right Route Planning solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161579/OptimoRoute/reviews

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OptimoRoute

4.6 (248)

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Last updated March 13th, 2026

# Page 10 - Reviews of OptimoRoute

## Showing most helpful reviews

Showing 226-248 of 248 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LC

Leah C.  
Admin  
Consumer Services  
Used the software for: Less than 6 months

### "New User"

March 13, 2019

4.0

Pros

The ease of uploading information and being able to import my information easily

Cons

I wish the software had more features to add more detailed information for routing: Shortest distance, drag a route to a different street, and not have to adjust so much information on the driver profiles to have the stops in the same areas combined (adjusting cost, working hours)

Review Source

Response from OptimoRoute

March 19, 2019

We appreciate the feedback, Leah. OptimoRoute creates efficient routes by getting more done during working hours, but this doesn¿t always mean shortest overall distance. To help with combining certain areas, it may be worthwhile to test out our new clustering feature. Contact us at support@optimoroute.com so we can discuss these topics, and other best practices.

JD

Joanne D.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Delivery with ease"

October 27, 2020

4.0

Once we figured it out, with help from support, it was super easy to use.

Pros

Easy to change and assign drivers, copy from previous days - supper easy program.

Cons

Startup figuring it out is a bit of a struggle - need better online training options.

Reason for choosing OptimoRoute

Looked easier to use - also liked the trail period.

Review Source

DW

Dale W.  
Logistics Supervisor  
Food & Beverages  
Used the software for: Less than 6 months

### "Logistics Manager"

March 15, 2019

3.0

driver routing

Pros

easy to use interface, very user friendly

Cons

often freezes and has errors, which can be frustrating.

Review Source

Response from OptimoRoute

April 9, 2019

Hi Dale. Freezing and errors within OptimoRoute are very rare. Let's find out what's going on so we can make sure you have a smooth experience. Please email support@optimoroute.com and we will get to the bottom of this!

sJ

shmuel J.  
CEO  
Food & Beverages  
Used the software for: 6-12 months

### "Optimo route in South Africa"

October 22, 2020

4.0

Pros

It seems to find addresses very quickly and efficiently. also its route planning is spot on.

Cons

Its not easy to use at all and requires some serious time to get to know your way around it. the user interface isn't great as in its not easy to find things on the screen.

Review Source

KK

Katie K.  
CMO  
Fishery  
Used the software for: Less than 6 months

### "Review"

November 3, 2020

4.0

Route schedule for home deliveries

Pros

During COVID, we had to start doing home deliveries of our shellfish when our wholesale channels shut down. When we had over 50 orders, we quickly realized we would need a route app. Optimoroute solved this problem quickly and overall with ease of use.

Cons

I would prefer a way to fully integrate our orders from square space instead of having to do them manually (the excel import option isn't effective with our orders). We have had a few delivery days when the route was glitchy (app not loading, kept re-routing, not making most effective route).

Reason for choosing OptimoRoute

Cost \\

Review Source

Response from OptimoRoute

December 14, 2020

Hi Katie, Thanks for the feedback, glad to hear our app has helped you solve the route planning problem, especially during COVID and that your business had a way of continuing during shutdown with OptimoRoute's help! If you keep on having glitches, drop us a line at support@optimoroute.com and our team would be happy to help you out. They're working on app improvements every day and new features are in the works - be sure to follow us on our socials to stay up-to-date!

pD

patrick D.  
Private investigator  
Security and Investigations  
Used the software for: I used a free trial

### "Outstanding customer service "

November 16, 2020

5.0

The customer service person \[SENSITIVE CONTENT HIDDEN\] was excellent. He was patient and very knowledgeable about the program. Made the experience good!

Pros

The ease of mapping my routes and getting to my customers in the fastest amount of time

Cons

Everything was good with the program . I can’t find anything that is bad with the program

Review Source

Response from OptimoRoute

December 14, 2020

Hi Patrick, It makes us so happy every time to hear our software has been useful and easy to use - thanks for the feedback! And we're also super glad that you had a nice customer service experience, our team is always at your service - whatever you need! Additionally, well be rolling out new software features soon so keep an eye out for those by following us on our socials!

PL

Paul L.  
owner  
Food Production  
Used the software for: Less than 6 months

### "Great Experience"

October 27, 2020

5.0

Brilliant software!

Pros

This software is intuitive to use. The more you understand it and use it,the more you learn of its capabilities

Cons

This is more expensive than other software but the savings in time and efficiency out weighs the cost

Review Source

MB

Mark B.  
MD  
Food & Beverages  
Used the software for: Less than 6 months

### "Affordable and effective route planning software"

October 30, 2020

4.0

Pros

The software offers most of what other much more expensive providers offer. It's easy to use and I've had no complaints from the drivers using the app.

Cons

I've yet to link directly to a Woocommerce site. I'm sure it's possible but yet to try.

Review Source

SC

Samantha C.  
Customer Service Manager  
Computer Hardware  
Used the software for: Less than 6 months

### "OptimoRoute Review"

December 12, 2018

4.0

able to keep track of my drivers

Pros

I can create three different routes for one day

Cons

auto defaults addresses when company has multiple locations under same name.

Review Source

Response from OptimoRoute

January 10, 2019

Thanks, Samantha! It's true a strong suit of the software is routing for all drivers at once. As for duplicate names for multiple locations, we recommend adding something to the location name to make it specific to the location (Smith's West, Smith's East, for example). If you'd like help with this, please contact us at support@optimoroute.com.

PP

Phyliss P.  
Owner  
Farming  
Used the software for: 6-12 months

### "Easy to Use and Won’t Break the Bank "

October 25, 2020

5.0

Pros

Easy to use, economical. We are small family farm the delivers our products to a local area

Cons

I wish you get pick a delivery location to start from and then order the deliveries from there instead of the depot.

Review Source

CC

Corrinne C.  
COO  
Food & Beverages  
Used the software for: Less than 6 months

### "Friendly and intuitive system"

December 14, 2018

5.0

Simple to use and successful

Pros

I learnt how to use the system on Sunday and trained the rest of the team on Monday! Simple, logical and easy to use!

Cons

We only make deliveries between 4.30 and 7.30pm so feel a little penalised by the pricing structure which assumes all day deliveries etc.

Review Source

Response from OptimoRoute

January 14, 2019

Thanks, Corrinne! We have put a lot of effort into OptimoRoute¿s ease of use, and we love it when customers save time and hassle because of it.

BD

Bernardo D.  
Owner  
Consumer Goods  
Used the software for: 6-12 months

### "Goed product "

October 31, 2020

4.0

Fijn programma om mee te werken.

Pros

Makkelijk in gebruik en lage kosten. De app werkt goed.

Cons

Soms worden locaties niet goed herkend. Altijd even opletten of je de dorpstraat in de juiste stad hebt...

Review Source

PN

Petar N.  
Operations Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Covid-19 brewery home delivery"

October 23, 2020

5.0

Pros

Great user experience, ease of use. Great in locating imported addresses. Ease of use for drivers.

Cons

Would love an option to block double import of orders - by a order ID.

Review Source

AA

Andrew A.  
CTO  
Food & Beverages  
Used the software for: Less than 6 months

### "Great platform"

October 29, 2020

4.0

Pros

\- Really easy to get up and running. - Great price compared to competitors - Good support (when needed) - Great featureset

Cons

The Driver Mobile app could be better.

Review Source

GM

Geoff M.  
Entrepreneur  
Food & Beverages  
Used the software for: Less than 6 months

### "OptimoRoute Review "

October 23, 2020

4.0

Experience has been great, the customer notifications has been the highlight of the program.

Pros

Customer notifications and tracking is outstanding. Address memory is convenient and the routing is great, very accurate.

Cons

It’s great that the program remembers the clients address but it would be way better if the contact information (details) was saved as well for notification and tracking. I’ve also had issues with switching stops to different drivers if I need to edit the route.

Review Source

PB

Pat B.  
owner  
  
Used the software for: Less than 6 months

### "wonderful pro-active customer service"

February 14, 2018

5.0

Pros

After making Valentine's Day packages for 54 of my best clients, I was struggling with finding the best way to deliver those beautiful packages. Your OptimoRoute program was just what I needed. It was easy to get started but got even easier when your support staff contacted me to offer assistance.without even being asked. The staff was very knowledgeable, helpful, and went above and beyond my already high expectations in making sure that the route I got was the most efficient delivery possible. I am very, very happy with your program!!! Thank you for making my deliveries easier.

Review Source

Response from OptimoRoute

January 9, 2019

Thank you for your feedback! We pride ourselves on helping people get the most out of our system, so it is great to hear we hit the mark!.

KE

Kyle E.  
Supervisor  
Retail  
Used the software for: Less than 6 months

### "Good"

December 21, 2018

5.0

Pros

Great optimizing. Does a better job than Google maps.

Cons

Not enough personalization. Would be better if I could personalize all columns, not just the extra ones

Review Source

Response from OptimoRoute

January 10, 2019

Thanks, Kyle! We're glad your team benefits from using OptimoRoute. Though you can personalize Custom Fields and repurpose some of the other column headings as needed, we expect to enable more customtization in the coming months. Stay tuned!

PO

Paul O.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Best route optimisation software on the market"

October 27, 2020

5.0

Very pleased with optimoroute, scalable, transformational

Pros

Ease of use, functionality, operational optimisation

Cons

Nothing to dislike, the software is very easy to use

Review Source

AM

Aimee M.  
Strategist  
Food & Beverages  
Used the software for: 6-12 months

### "Love the product and service!"

October 22, 2020

5.0

Pros

Ease of use is the best part of this software and functionality.

Cons

Occasional customization limitations make the product somewhat rigid.

Review Source

EA

Erin A.  
Operations Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Routing Tool for those new to deliveries "

October 22, 2020

5.0

Overall my experience has been quite positive. I used to route everything myself and it took hours.

Pros

I love that I can upload multiple spreadsheets to one day of deliveries and it organizes everything.

Cons

I think 2 drivers should be included per level of subscription. We used to use the email and text message function but found they were often blocked as spam and so now do our own notifications.

Review Source

Response from OptimoRoute

November 6, 2020

Thanks for taking the time to write a review! Please contact us at support@optimoroute.com and we'll get notifications working for you.

SG

Shana G.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great product for the price. "

October 22, 2020

5.0

Pros

The ease of everything and the pricing.

Cons

Wish there were not extra charges for sending text messages to customers after already paying a monthly fee. Would like the option to notify customers their package was delivered.

Review Source

Response from OptimoRoute

November 12, 2020

Thanks for taking the time to share your feedback. The feature you'd like to see is very very close to being released - stay tuned!

DB

David B.  
Farmer  
Farming  
Used the software for: Less than 6 months

### "A few thoughts"

October 23, 2020

4.0

mostly good

Pros

Multiple drivers having access to stops on the road.

Cons

sometimes the map is not great. Hitting one side of the street and then looping back around to get the other side of the street rather than doing it in one shot.

Review Source

JH

Jonas H.  
Drafter  
Civil Engineering  
Used the software for: Less than 6 months

### "Great software"

October 31, 2020

4.0

Pros

The software is easy to use, and is really useful with mostly all the features we need

Cons

We are still waiting for the photo documentation feature

Review Source

Response from OptimoRoute

December 14, 2020

Hi Jonas, Thanks for reviewing OptimoRoute's route optimization software! Glad to hear it's been working out for you! The feature you've been waiting for is about to be released, so stay tuned and follow us on social media for updates!

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