--- title: "Page 2 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is OptimoRoute the right Route Planning solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/161579/OptimoRoute/reviews/?page=2" page_type: "reviews" language: "en" --- OptimoRoute 4.6 (265) [View alternatives](https://www.capterra.com/p/161579/OptimoRoute/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 2 - Reviews of OptimoRoute ## Showing most helpful reviews Showing 26-50 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Matej R. Owner Farming Used the software for: 2+ years ### "Great route planning tool for small delivery businesses" May 8, 2026 5.0 Overall, our experience with OptimoRoute has been very positive. It gives good value for money because it saves a lot of manual work and helps us organize deliveries more efficiently. For a small or medium business doing its own delivery management, that time saving is very important. The user interface is generally clear and easy to understand, even for everyday practical use, not just for technical users. From a delivery management perspective, OptimoRoute has made our process much more structured. We can plan routes, monitor progress, and communicate better with customers. Tracking and monitoring features give us more control over the delivery day, which is especially important when delivering fresh produce where timing matters. Customer support has been helpful when needed, and the software feels reliable enough for real business use. I also appreciate that it gives a more professional impression to customers compared with manually planned deliveries. Security is also important for us because we handle customer names, addresses, phone numbers, and delivery details, so we expect route planning software to treat that information seriously. Pros What I like most about OptimoRoute is how much time it saves when planning delivery routes. We use it for our local fruit webshop deliveries, where we have many customer addresses, different delivery areas, and limited delivery capacity. Instead of manually organizing stops and trying to guess the best order, OptimoRoute gives us a clear and efficient route plan very quickly. It helps us use our delivery vehicle and driver more efficiently, reduces stress on busy delivery days, and makes the whole process more professional. Customer notifications, route tracking, and delivery monitoring are also very useful because customers have better information and we have a clearer overview of what is happening in the field Cons The main thing I would improve is address handling. In real-life ecommerce, customers often enter addresses in different formats, with missing details, small mistakes, or local variations. OptimoRoute works well when the address data is clean, but we sometimes still need to manually correct or adjust addresses before optimization. Better automatic recognition and correction of imperfect addresses would make the software even more useful. This is just an inconvenience not a real issue Switched from [Routific](https://www.capterra.com/p/142530/Routific/) OptimoRoute also offers better value for money compared with alternatives we considered. For example, Routific was more expensive for our use case, and its email notification setup required displaying a phone number, which was inconvenient because many customers would call unnecessarily instead of simply following the delivery information. OptimoRoute fits our delivery workflow better. Review Source Response from OptimoRoute May 22, 2026 Hi Matej, Thank you for such a thoughtful review. We’re really glad OptimoRoute has helped bring more structure and efficiency to your fruit delivery business. When you’re managing fresh produce deliveries with limited capacity and busy schedules, saving time and reducing stress can make a huge difference. It’s great to hear the route planning, tracking, and customer notifications are helping both your team and your customers feel more informed and organized. We also appreciate your feedback about address handling. Real world customer data is rarely perfect, and your point about local variations and missing details is very valid. Hearing that OptimoRoute gives your business a more professional feel and supports your growth means a lot to us. Thank you again for trusting us with such an important part of your operation. Best OptimoRoute Team SK Sean K. State operations manager Logistics and Supply Chain Used the software for: 2+ years ### "Simple, efficient and user-friendly!" May 17, 2026 5.0 Simple and efficient, using this software has improved not only our delivery efficiency, but my personal knowledge of route planning as I can see the patterns and sensibilities it follows with every route plan. We're getting more on the truck than ever before and delivering with clear proof and statistics that are easily reviewed. Pros User friendly ease of use, clever planning and simplifies any route planning. Simply to adjust plans by altering timeslots and delivery priorities. Cons The truck specific navigation still requires some work regarding the directions it provides drivers while en-route, specifically the lane selection when exiting freeway offramps with multiple lane options. Otherwise the program itself is great, I've been using it for 4 years and have never once thought to change. Review Source RM Richard M. Analyst Medical Devices Used the software for: 2+ years ### "Reliable, Scalable Routing with Excellent Support" April 8, 2026 5.0 Overall, our experience has been extremely positive. The platform has improved our routing efficiency, team coordination, and customer communication. The interface is intuitive, the tracking and notifications are reliable, and it scales well as our operation grows. Combined with strong customer support, it’s been a dependable tool that we use every day with confidence. Pros OptimoRoute has helped us stay organized like never before. We can start each day with a clear picture of what our growing crews’ schedules look like, which has been a game changer operationally. The delivery notifications are just as valuable, our customers and partners know exactly what to expect, which reduces confusion and improves communication across the board. It’s made our delivery management and visibility significantly more efficient. Cons It is a bit more expensive than some alternatives. That said, the cost becomes a non-issue when you actually need support. Their team is quick to respond, and more importantly, their responses are clear, helpful, and actionable. That level of support easily justifies the price. Review Source Response from OptimoRoute April 27, 2026 Hi Richard, Thank you for such a thoughtful review. We’re really glad to hear how much clarity OptimoRoute has brought to your daily operations. Starting the day with a clear picture of your crews and schedules can change everything, especially as teams grow. And it’s great to know the delivery notifications are helping set the right expectations and keep communication smooth across the board. It’s also great to hear the platform is scaling well with your operation and supporting coordination day to day. That kind of reliability and visibility is exactly what we aim for. We appreciate your note on pricing as well, and we’re especially glad the support experience has made a difference when it matters. Thanks again for sharing your experience and for trusting OptimoRoute. Best OptimoRoute Team NO Neil O. Franchise Owner Food & Beverages Used the software for: 2+ years ### "Great software, reasonable cost" March 21, 2026 4.0 It's been good overall. I did have the option to plan 2 routes, but had to reduce it to 1, because of a cost increase that happened a year or two ago. Pros Optimoroute is easy to use, and many improvements over the years, makes that much more so. Drag and drop capability is an example. Cons The cost - even though compared to many others, it is relatively lower cost, it is really the only thing I can look less favourably on (yes, I'm from Canada). Alternatives considered [Routific](https://www.capterra.com/p/142530/Routific/)[Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reason for choosing OptimoRoute We are franchise system, and it was recommended by the franchisor - despite cost increases, we stuck with them, as the price is still better than many others out there. Review Source Response from OptimoRoute April 27, 2026 Hi Neil, Thanks for the honest review and for sticking with us over the years, that really means a lot. We’re glad to hear the platform has become easier to use over time and that features like drag and drop are making your day to day planning smoother. Those small improvements really add up when you’re working with routes regularly. Thanks again for the trust, especially knowing you’ve explored other options. We’re glad OptimoRoute continues to be a good fit for your franchise operations. Best OptimoRoute Team PN Paul N. Owner Utilities Used the software for: Less than 6 months ### "Optimoroute Review" April 27, 2026 5.0 My overall experience using Optimoroute is 8/10. Somethings I don't quite understand how they work and the explanations can be sometimes vague. But for a Lite user with basic features it is definitely the best tool hands down. Pros Optimoroute has the best UI and easy-to-understand navigational menus. I enjoy having the ability to re-order the route based on what I think it should be based on my route standards so having that flexibility is definitely my favorite. Cons For a small business like myself with only 1 truck the price to get started is a little steep. I've tried other routing tools but for us Optimoroute is definitely the best thing there is. Switched from [Spoke Dispatch](https://www.capterra.com/p/210604/Spoke/) Doesn't allow adjusting the route order. Review Source Response from OptimoRoute May 22, 2026 Hi Paul, We’re really glad the flexibility and ease of use stand out for you. Being able to adjust routes to match your own standards is something many operators care deeply about, so it’s great to hear that control has made a difference in your day to day work. And hearing that OptimoRoute stood out after trying other tools means a lot. We also appreciate your feedback on pricing and explanations within the platform. That’s valuable insight, especially from a smaller operation using the Lite plan. Thanks again for sharing your experience and for choosing OptimoRoute. Best OptimoRoute Team JL Janelle L. President Construction Used the software for: 2+ years ### "Great product for Dispatching multiple vehicles!" February 28, 2026 5.0 Nothing but great, we have been using for for 3 plus years now. It has been easy to train new staff on it, our drivers seem to like the app side of it. Pros Ease of use, the flexibility of the product. The visual side of where the trucks are, whether they are ahead or behind schedule is nice to see. Also the customer texts when the driver is on the way is nice. Cons Sometimes, support isn't as quick as I like to move, but I make it work. The reporting side of the program, I wish I could customize further. Review Source Response from OptimoRoute April 27, 2026 Hi Janelle, Thank you for the great review and for being with us for over three years. We’re really glad OptimoRoute is helping you keep everything visible and under control, especially with multiple vehicles out on the road. That ability to quickly see where trucks are, and whether they’re ahead or behind makes a big difference in dispatching. And it’s great to hear both your team and drivers find it easy to use. We also appreciate your note on support and reporting, that’s helpful feedback. Thanks again for sharing your experience and for trusting OptimoRoute with your operations. Best OptimoRoute Team TD Tony D. Owner Operator Environmental Services Used the software for: 2+ years ### "A definite Five Star routing system" May 8, 2026 5.0 Definitely a 5 star routing system. I have enjoyed how easy it is for me to use to plan the day for my employees. I love being able to track my employees throughout the work day and know when they should be expected back Pros The website is easy to use. I am able to complete a daily schedule for my employees in a matter of minutes. I am also able to track their progress easily throughout the day which is helpful in planning. Cons Haven't really had an issues and I have been using it for over 3 years now. The system works as designed. Review Source Response from OptimoRoute May 22, 2026 Hi Tony, We’re really glad OptimoRoute helps you plan your team’s day so quickly and keeps everything easy to track as work progresses. Having that visibility throughout the day can make planning and coordination so much smoother. And hearing that the system has simply worked as expected all these years is one of the best compliments we could ask for. Thanks again for the five stars and for trusting OptimoRoute with your operation. Best OptimoRoute Team DV Daniel V. Director Automotive Used the software for: 2+ years ### "The Gamechanger we longed for" January 12, 2026 5.0 In the many years that we have used optimoroute, we have gained more trust with our clients, by communicating when they will be recieving their packages, verbally, creating an increase in sales to our company. Pros The ability to set up and track deliveries in reat time. This has helped us to communicate with our clients and make quick decisions when new orders are added to a delivery run. Cons \- That you can't unschedule deliveries, once driver has looked at their assigned run - Real time ETA's are inaccurate, it would benefit to link real time traffic with Waze or Google maps - The inabillity to share an individual delivery with ETA to a Customer Review Source Response from OptimoRoute February 18, 2026 Hi Daniel, Thank you for such a strong review — and for being with us for so many years. That long-term trust means a lot. It’s great to hear real-time tracking has helped you communicate better with clients and make quick decisions when new orders come in. That kind of visibility builds confidence — and the fact that it’s contributed to increased sales says everything. When customers know when to expect their parts, trust grows naturally. We appreciate you outlining the limitations you’ve run into. That’s helpful feedback, and we understand how those areas could impact day-to-day flexibility. Thanks again for sharing your experience and for continuing to rely on OptimoRoute. Best OptimoRoute Team FG Frederick G. President Food Production Used the software for: 2+ years ### "Best TMS for routing" January 10, 2026 5.0 We are using optimoroute till 2020 and consistently view upgrade. It's a game changer in our business. Next step is to connect optimo to our ERP. Pros It's very user friendly using. Very fast to give experience to anybody in the business. We like too Live tracking and delivery proof. Cons Hard to have customizing tips, sometime we have somethings different and we don't know if we can modify. Review Source Response from OptimoRoute February 18, 2026 Hi Frederick, “Best TMS for routing” — that’s high praise. Thank you. We’re so glad the platform feels user-friendly and easy to roll out across your team. When anyone in the business can pick it up quickly, that makes growth a lot smoother. And live tracking plus delivery proof? That combination really does change the game, especially in food production where visibility matters. It’s also great to hear you’ve seen steady upgrades since 2020. That long-term trust means a lot to us. We appreciate your note about customization — that’s helpful feedback. And connecting to your ERP sounds like an exciting next step. Thanks again for sharing your experience. Best OptimoRoute Team mS mike S. Logistics Manager Food Production Used the software for: 2+ years ### "Reliable Route Optimization with Strong Efficiency Benefits" February 14, 2026 5.0 Overall, my experience with OptimoRoute has been positive. It has helped streamline scheduling and route planning, reduced operational inefficiencies, and improved coordination. While there are minor areas for improvement, the benefits outweigh the drawbacks for organizations that depend on optimized routing. Pros The most valuable feature is the route optimization engine. It simplifies complex scheduling and improves overall workflow efficiency. The automation reduces manual errors and saves significant planning time. Cons Pricing may be a consideration for smaller businesses. Additionally, the initial setup and learning process can take some time before users feel fully comfortable with all features. Review Source Response from OptimoRoute April 27, 2026 Hi Mike, Thank you for such a clear and thoughtful review. We’re really glad to hear the optimization engine is making a difference. Taking complex scheduling and turning it into something manageable, while saving time and reducing errors can change the pace of the whole operation, especially in food production. It’s also great to hear it’s helping with coordination and keeping everything running more smoothly day to day. When planning becomes easier, everything downstream tends to fall into place. We appreciate your notes on pricing and the initial setup as well. Thanks again for sharing your experience and for trusting OptimoRoute. Best OptimoRoute Team BR Briana R. Loss Confrol Insurance Used the software for: 2+ years ### "Game changer for multi stop routing" December 27, 2025 5.0 It saves me hours of time every week and makes creating routes almost fun. It quickly became a necessity in our loss control inspection business. Pros The ability to import orders in a spreadsheet format and have them populate so I can have a clear picture of how to separate orders into daily routes. Being able to add and remove stops in real time for my driver. Cons The price hike. Long-time customers should have been grandfathered in to the price we agreed to. I also wish there was integration with Tesla navigation. Review Source Response from OptimoRoute January 21, 2026 Hi Briana, “Game changer” is one of those phrases that really sticks with us — especially knowing OptimoRoute saves you hours every week and has become a must-have for your loss control inspections. Turning multi-stop routing into something clear (and even a little fun) is exactly what we hope for. We’re glad the spreadsheet imports and real-time stop changes are helping you stay flexible with your drivers. That ability to see the whole day at once can make a huge difference when plans shift. We also hear you on the pricing. Changes like that can feel especially frustrating when you’ve been with a tool for a long time, and it’s fair to want consistency and clarity there. If you ever want to walk through your plan or talk about options, our team is always happy to have that conversation and help make sure you’re getting the value you expect. Thanks again for sharing your experience and for trusting OptimoRoute with such an important part of your work. Best OptimoRoute Team SA Santiago A. CEO Logistics and Supply Chain Used the software for: 2+ years ### "Grow Efficiently" May 6, 2026 5.0 Excellent experience. It has helped me grow my business with efficiency and trust. Also is very affordable. Pros Flexibility about programming different routes with several instructions and having the delivery proof for the client Cons Sometimes it lags between central platform and driver app. Generating some mistakes on deiver route live Review Source Response from OptimoRoute May 22, 2026 Hi Santiago, Thank you for the great review. We’re really glad OptimoRoute has helped you grow your business with more efficiency and trust. Being able to build flexible routes with detailed instructions while also giving clients clear proof of delivery can make a huge difference in logistics operations. We appreciate your note about occasional lag between the platform and driver app as well. That’s helpful feedback and we understand how important real time accuracy is in the field. Thanks again for sharing your experience. We’re proud to support your growth. Best OptimoRoute Team JS Jennifer S. Field Agent Package/Freight Delivery Used the software for: 1-2 years ### "Best routing Service" April 29, 2026 5.0 I feel it's the best service for routing out there. We have used several and this is the one we like the most Pros I have been using Optimo route for over 3 years for our small business. I absolutely love this program! The options for routing and the ability to send to our mobile devices is top notch. The ability to see your route on the mobile app even with no signal is invaluable!! Very worth the money for this service! Cons nothing notable. no complaints. It could be a little more affordable but still worth the monthly amount Switched from [Route4Me](https://www.capterra.com/p/149633/Route4Me/) tedious and had to enter all stops individually Review Source Response from OptimoRoute May 22, 2026 Hi Jennifer, Thank you for the amazing review and for being with us for over three years. We’re so glad OptimoRoute has become such an important part of your small business. Being able to send routes directly to mobile devices and still access them without signal can make a huge difference out in the field, so it’s great to hear those features have been so valuable for your team. And hearing that this is the routing service you like most after trying others really means a lot to us. We appreciate your note about pricing as well, and we’re happy to hear the value still feels worth it. Thanks again for the trust and for sharing your experience. Best OptimoRoute Team SK Sam K. Projects Manager Food & Beverages Used the software for: 2+ years ### "Simple but effective" December 28, 2025 5.0 We have used it since the Covid pandemic and have not looked into other software which performs this same job. We have looked into alternate software in most other parts of the business so this is high praise. Pros It is easy to use and simple to teach others. It has had improvements since I first started using it. It has allowed us to know how many drivers a day we should be using and due to this has saved the company money. Cons After a while you get used to what it should do/ what your routes generally look like however If you have inputted data incorrectly it is hard to pinpoint what is throwing it off. I do not know how this could be improved though. Review Source Response from OptimoRoute February 18, 2026 Hi Sam, “Simple but effective” is actually one of the best compliments we could get. When something’s easy to teach, easy to use, and quietly saving the company money in the background… that’s a win. It’s great to hear it’s helped you figure out the right number of drivers each day. That kind of visibility can really change the math of an operation, especially in food and beverage where margins matter. And the fact that you’ve stuck with us since the Covid days — while reviewing other tools across the business — honestly means a lot. You also raise a very real point about data inputs. When something small is off, it can be frustrating to track down what’s causing the route to look “wrong.” If you ever want a second set of eyes on a route that seems off, our support team is always happy to help dig in. Sometimes it’s just one tiny field causing a ripple effect. Thanks again for the trust — and for the high praise. We don’t take that lightly. Best OptimoRoute Team GH Giles H. Sales Director Food & Beverages Used the software for: 1-2 years ### "Worth the investment." December 29, 2025 4.0 Worth the time and investment to get it set up. We can track our drivers, deliveries (the pictures are great and have saved us a number of times) and look back at past trends by delivery date. Pros The routing appears eminently sensible. It's pretty darned easy to use for us and our drivers. The pictures (once we started using this feature) have definitely saved our bacon. Cons There's a definite learning curve in how to use and integrate into our systems. Whilst it's worth it, it does feel quite laborious at the start. Review Source Response from OptimoRoute February 18, 2026 Hi Giles, “Saved our bacon” — we love that. And we know exactly what you mean. Those photos can be the difference between a long back-and-forth and a quick, clear resolution. When you can look back and see what happened, it changes the conversation completely. We’re glad the routing feels sensible and that your drivers find it easy to use. That practical, no-drama usability is what we aim for. If it works in the real world — not just on paper — that’s what matters. You’re absolutely right about the early days, though. Getting everything integrated and dialed in can feel laborious at first. There’s some upfront heavy lifting. But it’s good to hear that once it’s in place, it’s worth the investment — especially with tracking, historical trends, and delivery proof all working together. Thanks for sharing such an honest take. We really appreciate it. Best OptimoRoute Team DD Dale D. owner Utilities Used the software for: 2+ years ### "Review of Optimoroute" April 27, 2026 5.0 Overall, I am completely satisfied. I think that is shown in the fact that I have been using it for about 5 or so years. Pros I like the ease of use. For the most part it has everything that I need. It allows me to add all of the stops that I need. Cons Sometimes it will throw the address/stop to a different location than it actually is and only the person running the route knows where it actually is. Review Source Response from OptimoRoute May 22, 2026 Hi Dale, Thank you for the great review and for being with us for five years or so. That kind of long term trust really means a lot. We’re glad OptimoRoute has been easy to use and flexible enough to handle all the stops you need day to day. We also appreciate your note about occasional address placement issues. That’s helpful feedback. Thanks again for sharing your experience and for continuing to trust OptimoRoute with your routing. Best OptimoRoute Team KT Kristen T. Owner Insurance Used the software for: 2+ years ### "Great Routing Software" December 15, 2025 5.0 It is a good value for my money and I will continue to use the product. I also enjoy the app on my phone. It perfectly shows my route and integrates with GoogleMaps to direct me to each stop. Pros I can simply add addresses and in seconds my day is planned. It saves me time every day from making the route to executing the route. The software is easy to learn and you can be making efficient routes within minutes. I am a single person business owner, so there are probably many great features that I am not using. Cons There are no cons that I have run into. I enjoy using OptimoRoute every day to maximize my time on the job. Review Source Response from OptimoRoute December 22, 2025 Hi Kristen, This is such a great snapshot of a real workday: add the addresses, hit a button, and suddenly the whole day makes sense. That feeling of “okay, I’m set” in just a few seconds is exactly what we hope for, especially when you’re running a business on your own and every minute counts. We love hearing that OptimoRoute saves you time not just planning the route, but actually executing it out in the field. You’re also right about the extra features. They’re there if you ever need them, but there’s nothing wrong with using just what works for you right now. If it’s already making your days easier and giving you good value, that’s a win in our book. Thanks for sharing your experience — we’re really glad OptimoRoute is part of your daily routine. Best OptimoRoute Team MJ Miller J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good Features, Inconsistent Routing Between Nearby Locations" December 11, 2025 3.0 Experience is 3 stars. It works for what I’m doing, but it could be much more optimized. It often takes me 15–30 minutes to manually adjust a 160-location route because I don’t like my drivers going in circles. I’m sure Optimoroute performs well for trucking, but for neighboring deliveries, it feels mid. Pros I really like the mobile integration feature, the live dashboard, the POD requirements, and the report export tools. These all make it easier to manage large delivery routes and keep my team organized in real time. The exports are helpful, but they would benefit from better photo access and more flexibility. Ideally, I should be able to create custom reports for my clients and adjust exactly what they can or cannot see. This matters because there are times when certain locations shouldn’t be shared, or when specific information needs to remain confidential. Adding that level of control would make the reporting feature significantly stronger. Cons The route optimization between neighboring locations is not very accurate, which creates extra work on my end. When I’m managing dense delivery routes with many stops close together, the system often sequences them out of order or sends drivers back and forth across the same areas. This defeats the purpose of efficient routing and forces me to manually reorganize routes that should already be streamlined. For large-scale drops with 100+ locations, these inaccuracies add up quickly and impact both time and fuel efficiency. The tool has potential, but the optimization for neighboring locations definitely needs improvement. Review Source VS Valiant S. Director Primary/Secondary Education Used the software for: 2+ years ### "An essential business tool if you have random delivery patterns" September 14, 2025 5.0 Optimoroute is an absolute essential for our business. We deliver all over the city to different places and we rarely go to the same place more than once per year. We used to type out everything for our drivers in excel, but that still meant they were reliant on their own ability to find places in Google maps. Optimoroute means we can employ people and send hem on their way without having to waste time. Pros The ability to add notes to the delivery address so that the driver sees if there is any specific issues with the delivery. The ability to track drivers. The capacity to see how long individual deliveries take so we can optimise daily workflows. Cons Nothing really - Optimoroute gets better all the time. The click and drag functionality to allow you to move deliveries around was a big improvement when it came in. Review Source Response from OptimoRoute November 11, 2025 Hi Valiant, It’s great to hear how essential OptimoRoute has become for your business — especially given the complexity of handling random delivery patterns across the city. We love that features like delivery notes, driver tracking, and timing insights are helping you streamline workflows and make smarter scheduling decisions. Your story about moving from Excel to OptimoRoute really captures what we aim for: saving time, simplifying logistics, and making your team’s day smoother. It’s also wonderful to hear that the click-and-drag updates have made things easier for you — we’re always working to make planning more intuitive and efficient. Best Optimoroute Team DM Desiree M. Office Manager Consumer Services Used the software for: 2+ years ### "Thank you Optimoroute." September 2, 2025 5.0 I have made several suggestions to help with planning and growth for my business, and most have been followed up with and implemented into my routing. I appreciate that they listen and try to come up with solutions that work for my business needs. Security of client information has never been an issue for us. Pros Optimoroute gives me an all-inclusive look into the daily, weekly routes of all of my drivers. I have sight as to location, completion, and accuracy throughout each day. The help desk has been amazing assisting me with functionality and planning for growth. Cons I can't really say there was something I did not like, to start it is a little much to take in. I liked that they came out to the office to help me set up and get the basic functions going. Some things they have to set up on the back end were harder to figure out but we got thru that while their associate was here. Review Source Response from OptimoRoute November 11, 2025 Hi Desiree, We’re thrilled to hear how OptimoRoute has helped you gain full visibility into your drivers’ routes and performance, and it’s great to know our support team has been there to assist you through setup and growth. We really appreciate your kind words about our customer support and your recognition of how we take client feedback seriously. It’s fantastic that the improvements we implemented have made a difference for your business. Thank you for trusting OptimoRoute - we’re proud to be part of your continued success! Best OptimoRoute Team AO Alejandra O. Project Manager Wholesale Used the software for: 1-2 years ### "A Game-Changer for Our Delivery Operations: over 30% more deliveries thanks to smarter routing." September 3, 2025 5.0 We are a delivery company, and since implementing OptimoRoute, we've seen a significant improvement in our operations. The platform has allowed us to easily schedule routes for our drivers, optimize our fleet, and increase our weekly deliveries by over 30%. Without a doubt, this has been one of the best investments we've made as a company. The ability to track drivers in real time has been incredibly valuable for resolving issues quickly and ensuring smooth operations throughout the day. The reporting features are also very helpful — we regularly monitor distances traveled, working hours, completed calls, and products delivered. Plus, being able to export data enables us to carry out even deeper performance analysis. Both the admin interface and the driver app are very user-friendly and intuitive. Features like drag-and-drop route changes make it easy to adapt on the fly. Overall, OptimoRoute has played a key role in streamlining our logistics and improving efficiency across the board. We highly recommend it to any company looking to optimize their delivery operations. Pros What I appreciate most is the ability to optimize our resources — allowing us to reduce our operational costs, and increase over 30% the number of deliveries with the same fleet. We can plan ahead and allocate our resources more efficiently. Optimo Route provides accurate estimates of total working hours and travel distances, enabling us to calculate costs and test different scenarios to identify the most effective solutions. Cons I only have identified two cons, which are very minimal as we can use other options to make sure to get the functionality: 1. We have to provide the phone / email of the customer, while importing the orders, instead being pulled from the Locations Data Base (already in Optimo Route). That information is used to notify the customers (delivery time notification and proof of delivery). 2. We can not delete any order on "live" (meaning the routes running in that same day), so we need to contact the driver and ask them to "reject" or "fail" the order, to avoid the cancelled orders to keep showing up in the route (impacting the distance and working hours). Alternatives considered [FieldAware](https://www.capterra.com/p/120648/FieldAware/)[Route4Me](https://www.capterra.com/p/149633/Route4Me/)[Onfleet](https://www.capterra.com/p/142633/Onfleet/)[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[OnnaWay](https://www.capterra.com/p/145567/OnnaWay/) Reason for choosing OptimoRoute Overall functions vs. the Company needs. Price vs. Benefits. User friendly, low learning curve, easiness to route (drag and drop). Bar Codes tracking. Intuitive Drivers app, really easy to use. Long days hauls and multi-warehouse Schedule Services, pickup and deliveries Easy to import orders and to download the delivery information Customer Fields Awesome Technical Service (they always responds in the same day of the inquiry). Review Source Response from OptimoRoute November 11, 2025 Thank you for the outstanding and detailed review, Alejandra! We’re thrilled to hear how OptimoRoute has helped your company increase deliveries by over 30% while reducing operational costs — that’s exactly the kind of efficiency and impact we strive to deliver. It’s great to know that route planning, real-time tracking, and reporting have made a meaningful difference in your day-to-day operations. We also appreciate your thoughtful feedback regarding customer contact data imports and deleting live orders. It’s wonderful to know you find both the admin interface and driver app intuitive, and we’re especially happy that our support team has been responsive and helpful whenever you’ve needed assistance. Thank you for recommending OptimoRoute and for trusting us to power your logistics. Best OptimoRoute Team CW Chris W. Collections Manager Consumer Services Used the software for: 2+ years ### "Reliability works" May 10, 2026 5.0 My experience with the system is easy to use and reliable, i haven't had any major issues with it and we have been using it for 10 yrs, so thank you Pros Easy to use and follow the progress on all our vehicles, great system to use for future runs and planning Cons refreshing can be an issue, but it clears up every time, once or twice a day i need to refresh the system cause it has frozen? Review Source DH David H. Owner Administrator Environmental Services Used the software for: 1-2 years ### "Happy Dispatcher!" September 1, 2025 5.0 Both the program and the app are easy to use - the app has few screens to deal with and the options for navigation are great! Pros Easy to navigate and a good visual interface! The map viewable while scheduling makes it very easy to see who is going where, and if drivers may be intersecting to allow restructuring of routes. Cons Sometimes transferring routes to other drivers was a little confusing, but once I understood the process it was intuitive and easy. Review Source Response from OptimoRoute September 12, 2025 Hi David, Thank you for the great review! We're happy to hear that OptimoRoute has made your dispatching easier and more efficient, especially with the visual map interface that helps you quickly assess and adjust routes. It's great to know that both the web platform and the driver app have been user-friendly and streamlined for your needs. We appreciate your note about transferring routes - there can be a small learning curve at first, but we’re glad to hear it quickly became intuitive. Thanks for being a happy dispatcher and for choosing OptimoRoute! OptimoRoute Team iA ilan A. Operation manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing platform " December 18, 2025 5.0 Pros Its amazing platform, very friendly and easy to operate, we using past 7 years and we very happy, thank you Cons Some places to improve text messages to customers before and after, customer need to click and confirm the delivery otherwise we need to text all customers again to make sure everyone received notifications for delivery. Review Source Response from OptimoRoute January 21, 2026 Hi Ilan, seven years is a long time, and we’re really grateful you’ve stuck with us for so long. Hearing that OptimoRoute has been easy to use and part of your operation for years means a lot to our team. We also appreciate the feedback around customer text messages and delivery confirmations. That’s a very real, day-to-day pain point, and you’re right — having customers confirm more smoothly would save time and extra follow-ups. Feedback like this helps us understand where small improvements can make a big difference. Thanks again for the trust and for taking the time to share your experience. We’re always here if you want to talk through your setup or explore options that might help today. Best OptimoRoute Team MD Michael D. COO Construction Used the software for: 2+ years ### "Big fan of OptimoRoute" December 8, 2025 5.0 Very happy. It's become a daily used piece of software that replaced an outdated approach and has allowed us to improve operations Pros Ease of integration. We found the software and had it set up within one or two phone calls. Love how easy it is to use Cons Little outdated user interface, however if the cost of updating was passed on through licenses, i would be happy with it how it is Review Source Response from OptimoRoute December 22, 2025 Hi Michael, We love hearing this. Getting up and running in just a call or two, and then actually enjoying using the software day to day, is exactly how it should feel. Especially when you’re trying to improve operations without adding friction. We also really appreciate your honesty about the interface. That kind of feedback matters, and it helps us keep the right balance between improving things and keeping OptimoRoute accessible and affordable. Sometimes “not flashy, but it works” is the right tradeoff… especially when it’s doing the job every single day. Most of all, we’re glad OptimoRoute has replaced an old, clunky process and become part of your daily rhythm. Thanks for the trust and for being such a big fan. 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