# Page 4 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is OptimoRoute the right Route Planning solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161579/OptimoRoute/reviews

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OptimoRoute

4.6 (248)

[View alternatives](https://www.capterra.com/p/161579/OptimoRoute/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of OptimoRoute

## Showing most helpful reviews

Showing 76-100 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

Dave K.  
IT  
Food & Beverages  
Used the software for: Less than 6 months

### "Awesome service"

July 17, 2025

5.0

Awesome, great customer support through the support team and \[sensitive content hidden\]. Appreciate your assistance in setting this up and getting it customized for us.

Pros

Very easy to use and also very customizable. Our previous did not allow us to customize the text messages.

Cons

I cannot export the driver files in CSV format. I would also like to have the option of dispatching another route before the previous one is completed.

Switched from

[Routific](https://www.capterra.com/p/142530/Routific/)

The platform was not customizable enough

Review Source

Response from OptimoRoute

September 12, 2025

Hi Dave, Thank you for the awesome review! We're glad to hear that OptimoRoute’s ease of use and customization—especially for text messages—have made a big difference for your team. It’s great to know our support team was able to help get things set up and tailored to your needs. We appreciate your feedback and we’ll keep it in mind as we continue to improve the platform. Thanks again for choosing OptimoRoute! OptimoRoute Team

AE

Achyuthan E.  
Co-founder  
Food & Beverages  
Used the software for: 1-2 years

### "Excellent software"

December 12, 2024

5.0

Excellent experience. Will continue using for years!

Pros

Saves time, simple, easy to use, driver and manager trained effortlessly, integrates with our back end

Cons

Cost because the subscription is in USD and we are a small social organisation based in India

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

To save time and effort. Else it took 2 hours daily.

Review Source

Response from OptimoRoute

December 24, 2024

Thank you for your review! We’re thrilled to hear that OptimoRoute has saved you time and been easy to use, with seamless training and integration with your back end. We understand that the USD subscription can be a challenge for smaller organizations, and we appreciate your feedback. Thank you for choosing OptimoRoute to simplify your operations—we’re honored to support your work and look forward to continuing to serve you for years to come!

RV

Ruben V.  
colleague  
Retail  
Used the software for: 2+ years

### "A happy customer for 4 years already "

December 5, 2024

5.0

I have been a customer for almost 4 years now, and I am still very happy with it and so are my customers, no hassle with manually sending the arrival time, no, it is sent automatically and my customers can easily track the delivery person via the track and trace link.

Pros

We can easily create a delivery route and adjust the delivery time to meet the customer's preferences.

Cons

I'm all good, but it would be great if we could get the review to link to Google. Right now, as a supplier, I can only see reviews in the dashboard.

Switched from

[Spoke](https://www.capterra.com/p/210604/Spoke/)

The SMS option was missing at that time and after that I didn't want anything else

Review Source

Response from OptimoRoute

December 24, 2024

Thank you for your wonderful review and for being a loyal OptimoRoute customer for nearly four years! We’re thrilled to hear that both you and your customers are happy with the platform, especially with features like automated arrival time notifications and track-and-trace links, which make delivery management seamless. Your suggestion about linking reviews to Google is a fantastic idea, and we’ll certainly take it into consideration to enhance visibility and usability for our users. It’s great to know that our SMS functionality was a game-changer for you and that OptimoRoute continues to meet your needs. Thank you for sharing your experience and for choosing OptimoRoute—we’re honored to support your business!

PS

Parmeet S.  
GM  
Food & Beverages  
Used the software for: Less than 6 months

### "My experience after 3 weeks with Optimo"

March 23, 2026

1.0

Horrible. it is confusing to look at, theres too much on my screen at once, the layout is extrmely confusing to navigate for new users

Pros

Not much, I could make a better system with AI in a weekend. It lacks the optimization most would find with any other semi competent routing app.

Cons

How it handles everything to do with routes and delivery locations, importing. the UI/UX. the list doesnt really end.

Review Source

DY

Dev Y.  
Foudner  
Food & Beverages  
Used the software for: 6-12 months

### "Great overall experience"

February 25, 2025

5.0

It is overall a really good experience. I have been able to do most of the work that i wanted to do

Pros

I like how i can track the drivers and the time they did their deliveries

Cons

I wish it was easier for drivers to send customers direct pictures of their packages delivered to them

Review Source

Response from OptimoRoute

May 9, 2025

Thank you for your review! We’re glad to hear you’ve had a great overall experience and that tracking driver activity has been helpful in managing your deliveries. Your suggestion about making it easier for drivers to send delivery photos directly to customers is a great one—we’ll definitely keep that in mind as we continue to enhance the platform. Thanks for choosing OptimoRoute and for sharing your feedback!

JD

Joe D.  
Dog Waste Removal  
Facilities Services  
Used the software for: 1-2 years

### "OptimoRoute is a great product"

February 26, 2025

5.0

Very happy with it. Great customer service and easy to use.

Pros

Easy to use and makes scheduling very efficient.

Cons

I've had a couple of random issues with the address being off slightly but I was able to correct that.

Review Source

Response from OptimoRoute

May 9, 2025

Thank you for your review! We’re glad to hear that OptimoRoute has made scheduling more efficient and that you find the platform easy to use. We appreciate you pointing out the occasional address issue and are happy to hear it was easily corrected. It's also great to know our customer service team has been helpful—we’re always here to support you. Thanks for choosing OptimoRoute!

DG

Desiree G.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Review of Optimo Route "

October 28, 2024

4.0

We have had an overall good experience. Would recommend to others.

Pros

It is easy to use and change routes. Training is offered if needed

Cons

The price is high for how we use the program. There are aspects we do not need, however could be greatly beneficial when we grow into them.

Review Source

Response from OptimoRoute

November 13, 2024

Thank you for sharing your experience! We're happy to hear that OptimoRoute has been easy to use and flexible for adjusting routes, and that the training support has been beneficial. We understand that pricing can be a consideration, especially when you're not yet using all the features. However, as your business grows and you begin leveraging more of OptimoRoute’s capabilities, we believe you’ll see even greater returns on your investment through time savings, operational efficiency, and enhanced customer satisfaction. Your recommendation means a lot to us, and we’re here to support you every step of the way. Thank you for choosing OptimoRoute!

MS

Minhas S.  
Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Logistic Program"

May 27, 2025

4.0

Generaly i like the program and can be used easly. Support is alsop good when you need it, but i havnt used it because its a eeasy program.

Pros

Easy to use and learn, very nice with at trial periode so you can get started without cash upfront. Over All nice.

Cons

U cant put in all data in from Extern programs to Optimo. It dosnt work good with over programs than Excel

Review Source

Response from OptimoRoute

September 12, 2025

Hi Minhas, Thank you for your review! We're glad to hear that you found OptimoRoute easy to use and appreciated the trial period—it’s important to us that users can explore the platform without commitment upfront. We also appreciate your feedback regarding data import limitations outside of Excel. That’s a helpful insight, and we’ll keep it in mind as we work to improve compatibility with other formats and systems. Thanks again for your feedback and for using OptimoRoute! OptimoRoute Team

SR

Susy R.  
Co-owner  
Retail  
Used the software for: 2+ years

### "Does the job!"

December 17, 2024

5.0

Excellent ! We use it every day. It meets our needs

Pros

Easy to use. An excellent working tool for managing deliveries.

Cons

Nothing to complain about. The product meets our expectations.

Review Source

Response from OptimoRoute

December 24, 2024

Thank you for your review! We’re thrilled to hear that OptimoRoute is easy to use and an excellent tool for managing your deliveries. It’s great to know the product meets your expectations and daily needs. Thank you for choosing OptimoRoute!

SD

Stefan D.  
Procurement and Supply Chain Manager  
Food Production  
Used the software for: 6-12 months

### "Optimo is one of the best routing apps ive used"

November 21, 2024

5.0

10/10, used to use detrack but optimo is far more improved, i do wish there was a mobile app for planning however

Pros

efficient routing and planning - its handy to have both map view and plan view in one window

Cons

no planning app for mobile :( It would be great if this existed handy to make last minute changes when on the fly

Switched from

[ElasticRoute](https://www.capterra.com/p/185759/ElasticRoute/)[Detrack](https://www.capterra.com/p/188592/Detrack/)

Unstable and inaccurate road knowledge - doesnt route as accurately

Review Source

Response from OptimoRoute

December 5, 2024

Thank you for your review! We’re thrilled to hear that OptimoRoute has been one of the best routing apps you’ve used, and that features like the map and plan view in a single window have made your routing and planning more efficient. We appreciate your suggestion about a mobile app for planning. Your feedback is invaluable. Thank you for choosing OptimoRoute!

WG

Wilfredo G.  
Patient Care Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Experience Easy Scheduling with Optimo Route!"

February 19, 2025

5.0

I wish optimo route has a desktop software. Overall, I never experienced any errors with it.

Pros

It makes my Job easy! Smooth mapping experience.

Cons

No Cons at All! I love using this tool!!!

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Because of the Company Requirement. They wanted to give us an easy experience.

Review Source

Response from OptimoRoute

May 9, 2025

Thank you for the enthusiastic review! We’re so glad to hear that OptimoRoute has made your job easier and that you’ve had such a smooth, error-free experience. While we currently focus on our web-based platform, we appreciate your suggestion for a desktop version and will keep it in mind as we continue to improve. It's great to know we’ve met your company’s goal of providing an easy, efficient scheduling tool—thanks for being part of the OptimoRoute community!

OH

Oscar H.  
Operation Management  
Food & Beverages  
Used the software for: 1-2 years

### "OptimoRoute, a tool that helps simplify work."

November 21, 2024

4.0

Overall, the experience is very good. It is an easy-to-manage platform with multiple tools that simplify day-to-day work, and its API is easy to configure.

Pros

The API is very easy for use, confign users, drivers or plannig routes, with 2 or 3 clics isdt already.

Cons

In our process, we have only one driver, but we manage several dispatch lines. The license fee should be based on actual active drivers, not on the number of drivers created.

Review Source

Response from OptimoRoute

December 5, 2024

We’re glad to hear that OptimoRoute has simplified your daily operations and that the API is user-friendly and efficient for managing users, drivers, and routes. It’s great to know you’ve had a positive overall experience with the platform. Thank you for sharing your feedback and for choosing OptimoRoute to streamline your workflow!

SP

Scott P.  
Warehouse manager  
Food & Beverages  
Used the software for: 6-12 months

### "Great App to use for route tracking "

December 18, 2024

4.0

For the most part Optimoroute is user friendly

Pros

The way you can see the progress of drivers and the pictures they can submit with comments

Cons

The street routing could be improved but I believe there’s a change for truck routes that we are not using yet

Review Source

Response from OptimoRoute

March 7, 2025

Thank you for your review, Scott! We're glad to hear that OptimoRoute has been a great tool for tracking routes and that features like driver progress visibility and photo submissions have been useful for your operations. We appreciate your feedback on street routing and the potential benefits of truck routes. If you haven't explored that feature yet, it might be worth checking out to further optimize your deliveries. We're happy to hear you find the system user-friendly and appreciate you choosing OptimoRoute! Let us know if we can assist in any way.

MO

Matt O.  
Director  
Farming  
Used the software for: 2+ years

### "Simplicity by design"

November 21, 2024

5.0

Pros

It’s simplicity and user friendly interface

Cons

None that i have found in using for the past 4 years

Review Source

Response from OptimoRoute

December 5, 2024

We’re delighted to hear that you appreciate the simplicity and user-friendly design of OptimoRoute. It’s fantastic to know that our tool has been serving you well for the past four years without any issues. Your satisfaction and continued trust mean a lot to us, and we’re committed to keeping the platform as intuitive and efficient as possible. Thank you for being a loyal user of OptimoRoute!

IA

Ivo A.  
CFO  
Media Production  
Used the software for: 1-2 years

### "Great software, easy to use"

October 30, 2024

5.0

Overall everything works as expected, it saves a lot of time in order scheduling and tracking.

Pros

Tracking - this solved so many client enquires.

Cons

The inability to easy return a sent order for new scheduling

Review Source

Response from OptimoRoute

November 13, 2024

Thank you for your feedback! We’re thrilled to hear that OptimoRoute’s tracking feature has helped reduce client inquiries and made scheduling and tracking more efficient for you. We appreciate your note on the challenge of rescheduling sent orders, and we'll take this into consideration as we work to improve the platform's flexibility. It’s great to know OptimoRoute is saving you time, and we’re here to ensure it continues to meet your needs. Thank you for sharing your experience!

EV

Edison V.  
Control Tower  
Food & Beverages  
Used the software for: 1-2 years

### "Value adding Route Optimizing application"

October 30, 2024

5.0

Fantastic, very professional interaction with the team, simple and easy data access.

Pros

Other than the application itself, the support people and the developers taking extra mile to accomodate requests and modifications catering the personalized business requirements.

Cons

Limited visual customization of the web application.

Review Source

Response from OptimoRoute

November 13, 2024

Thank you for your thoughtful feedback! We’re thrilled to hear that our support team and developers have been able to meet your business’s specific needs and provide a personalized experience. It’s wonderful to know that you find the app straightforward with easy data access. We appreciate your suggestion on visual customization of the web application, and we’ll certainly consider this for future enhancements. Thank you for choosing OptimoRoute and for sharing your experience with us!

JS

Jay S.  
District Sales Manager  
Alternative Dispute Resolution  
Used the software for: 2+ years

### "Michigan Nuts"

November 9, 2024

5.0

I use the tool to route individual Reps. The ability to give each Rep his or her route on an excel spread sheet is a very useful tool.

Pros

The ability to Print the route in excel.

Cons

Moving the Depot location, seems to be difficult.

Review Source

Response from OptimoRoute

November 13, 2024

We’re glad to hear that the ability to print routes in Excel has been valuable for sharing individual routes with your reps. This feature is indeed a convenient way to keep everyone organized and on track. We appreciate your comment on depot location adjustments, and we’ll take this into consideration to improve usability in that area. Thank you for choosing OptimoRoute, and we’re here to support your continued success!

BG

Bahram G.  
Property Inspector  
Insurance  
Used the software for: 2+ years

### "I like it and recommend it to other people."

December 25, 2024

5.0

This app is accessible, and it is possible for you to get everything that you want

Pros

It's always updated. And when you need to use it is working perfect.

Cons

It is easy to get to work, learn, and teach, so simply have.

Review Source

Response from OptimoRoute

March 7, 2025

Thank you for your review, Bahram! We're glad to hear that you find OptimoRoute reliable, consistently updated, and easy to use. It's great to know that it meets your needs seamlessly and is simple to learn and teach. We appreciate your recommendation and your continued trust in our platform. Thanks for being a valued user!

PL

Pierre L.  
Préposé aux cédules des livraisons  
Consumer Goods  
Used the software for: 6-12 months

### "Optimisation rapide et efficace"

October 30, 2024

5.0

En somme, très bon outil pour sauver temps et kilométrage !

Pros

La rapidité de traitement et d'optimisation du travail pour la planification des itinéraires des chauffeurs.

Cons

Parfois dans la transmission des itinéraires il y a divergence entre la version web et l'application! en générale c'est bien en ville, mais ca arrive plus souvent en région rurale!

Review Source

Response from OptimoRoute

November 13, 2024

Thank you for your review! We're delighted that OptimoRoute’s speed and route optimization have made planning driver routes easier and more efficient for you, saving both time and mileage. We appreciate your feedback regarding occasional discrepancies between the web version and the app, especially in rural areas. We're constantly working to improve consistency across platforms, and your insights help us focus on key areas. Thank you for sharing your experience and for choosing OptimoRoute!

BD

Bobby D.  
Owner  
Defense & Space  
Used the software for: 1-2 years

### "Optimoroute is better than most"

December 12, 2024

3.0

A mixed bag. Much room for improvement, but a useful app.

Pros

Ability import xls lists of deliveries for easy adds.

Cons

No way to use admin functions via app. Non-use or realtime routing or traffic on PC version.

Review Source

DD

Durukan D.  
Fish merchant  
Retail  
Used the software for: 2+ years

### "Great product"

December 12, 2024

5.0

I've been using it for more than 3 years and had great experience

Pros

How easy it is to use and syncing all the information to the phone of the driver.

Cons

Website doesn't work properly on Ipad. It's mostly for computer

Review Source

Response from OptimoRoute

December 24, 2024

Thank you for your review and for being a loyal user for over three years! We’re glad to hear you’ve had a great experience and find the platform easy to use, especially with driver syncing. We appreciate your feedback about iPad functionality and will consider it for future improvements. Thanks for choosing OptimoRoute!

ZG

Zach G.  
Owner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Pretty pretty good "

October 28, 2024

5.0

Excellent, it keeps improving and bugs are being fixed

Pros

It ease of use and features you can mold.

Cons

No history on lower pay levels. Also hard to add orders to a route that's already finished. I always have trouble trying to unschedule a route that's already in progress or finished and the driver needs more order.

Review Source

Response from OptimoRoute

November 12, 2024

Thank you for your feedback! We're glad to hear that you're enjoying the ease of use and customization options OptimoRoute provides. We appreciate your insights on managing route history and adding orders to completed routes; your feedback helps us understand areas for improvement to make the app even more flexible for users. Also, it’s great to know you’re noticing improvements as we work on updates and fixes. Thanks for being part of our journey, and we look forward to continuing to support your route planning needs!

RK

Redouan K.  
Vertrieb  
Writing and Editing  
Used the software for: 6-12 months

### "Gute Erfahrung "

November 15, 2024

5.0

finde ich sehr gut arbeite sehr gerne mit den Tool

Pros

die Routenplanung das man mehr als 500 adressen inpotieren kann.

Cons

das man den Schloss einsetzten mus wenn man einen MA bearbeitet

Review Source

Response from OptimoRoute

December 5, 2024

Thank you for your review! We’re glad to hear that you’ve had a good experience with OptimoRoute and that the ability to import more than 500 addresses has been a helpful feature for your route planning. We appreciate your feedback about needing to insert a lock when editing an employee—we’ll take this into consideration as we strive to enhance the platform’s usability. It’s great to know you enjoy working with the tool, and we’re here to support you every step of the way. Thank you for choosing OptimoRoute!

EA

Emil A.  
Co-founder  
Computer Software  
Used the software for: Less than 6 months

### "Best route planning software there is"

November 14, 2024

5.0

Very good product, that does what it says. Fair prices and good support.

Pros

Extremely good support and the product is top quality

Cons

Tbh it does exactly what I need so nothing

Review Source

Response from OptimoRoute

December 5, 2024

Thank you for your fantastic review! We’re thrilled to hear that OptimoRoute meets your needs perfectly and that you’ve had a positive experience with both our product and support team. Your acknowledgment of our quality and fair pricing means a lot to us. We’re committed to continuing to provide the best route planning solution for you. Thanks for choosing OptimoRoute!

AS

Alfredo S.  
Operations Manager & Co-founder  
Environmental Services  
Used the software for: 1-2 years

### "OptimoRoute transformed out business"

September 9, 2022

5.0

It's been a pleasure using OptimoRoute. The pricing is very fair, especially compared to some of the other services out there. I'm so grateful OptimoRoute is affordable for a small business like ours. Their customer service has always been quick to reply. \[SENSITIVE CONTENT\], specifically, has been very friendly and helpful. They clearly know their platform very well which isn't always the case with customer service reps.

Pros

Our company maintains beehives in backyards. Prior to finding OptimoRoute, I spent hours in front of Google Maps manually planning our routes. I thought it would be impossible to find a platform that would let me add such a huge number of variables. I can tell OptimoRoute a date range that we want to go back to our hives, what days the customer prefers we be there, and where our beekeepers reside so that the routes are efficient as possible. What used to take hours now takes 15-20 minutes! Other things I love: customizable emails and texts, the driver app, custom fields.

Cons

I wish there was a calendar feature. A Google Calendar sync would be amazing. The timeline features make it difficult to see the week or day at a glance. The ETAs in the automatic texts are sometimes off by an hour or more.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Square didn't offer route planning and the texts/emails it sends to customers cannot be customized at all. OptimoRoute is a game changer.

Review Source

Response from OptimoRoute

September 28, 2022

Thanks so much, Alfredo! We love hearing how OptimoRoute has saved you time and made several aspects of your planning and business easier. We pride ourselves on our customer service, so we are so glad you've had a great experience. Do continue to reach out when you need anything - whatever you need!

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