# Page 5 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is OptimoRoute the right Route Planning solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161579/OptimoRoute/reviews

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OptimoRoute

4.6 (248)

[View alternatives](https://www.capterra.com/p/161579/OptimoRoute/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of OptimoRoute

## Showing most helpful reviews

Showing 101-125 of 248 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LV

Ludens V.  
Planner & Capacity Analist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Brandwise"

September 12, 2022

5.0

Very pleased. Its user friendly and logical, also great to look back at history routeplanning.

Pros

Easy and logical product. Well thought out. Great help when first starting off. Later state of using, the help was no longer required all is going well.

Cons

We are not able to plan with multiple depots within the country. We use over 40 different depot/shugards. It would be brilliant if we could add them to the routes.

Alternatives considered

[eLogii](https://www.capterra.com/p/202055/eLogii/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing OptimoRoute

We have grown to much to keep using Excel. eLogii is a (much) cheaper alternative but they are still developing and currently cannot provide the same results and requirements that we need to conduct our business.

Review Source

Response from OptimoRoute

September 28, 2022

Hi Ludens, We're so glad OptimoRoute works well for you and was easy to incorporate in your business. We understand the need for multiple depots. It's feedback like yours that continues to inform new development. Stay tuned and keep in touch about your routing needs! We've got great stuff coming.

JF

James F.  
Operations Manager  
Chemicals  
Used the software for: 6-12 months

### "Small company using sofware"

December 11, 2018

4.0

All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.

Pros

We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail. \*Easy to set up \*Easy to use once you get the hang of it \*Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to. \*Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work. \*Mobile app for drivers \*Online only which is fine with me \*Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.

Cons

\*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries. \*They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience. \*Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route. \*No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

Review Source

Response from OptimoRoute

January 10, 2019

Thanks James! It's great to hear what works and your wish list. If you have a moment, drop us a line at support@optimoroute.com and let us know what's missing from using Custom Fields for your Products. Perhaps we can recommend something that would suit you better. What's more we have some new functionality with our Weekly (and Monthly) planning feature that might get you some of the visibility you were looking for. Happy to discuss. Lastly, we expect that some upcoming improvements will make planning with a tablet a bit easier! Thanks again for being with us so long. Stay tuned...

MB

Mark B.  
Delivery Driver  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Simply the BEST"

April 16, 2019

5.0

So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour. If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Pros

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Cons

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Review Source

Response from OptimoRoute

May 13, 2019

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

AS

Ann S.  
Dispatch Supervisor  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great choice for growing companies"

September 20, 2019

4.0

We have very busy scheduled and demanding customers. Using routing software has made the job a lot easier and saves us hours of time each week since we no longer live in spreadsheets.

Pros

OptimoRoute is really easy to get started on. The interface makes sense and people on our team were able to figure it out and begin using it very quickly. It has really streamlined our processes and allows us to make changes to our busy routes on the fly. For the cost, it includes a multitude of constraints and optimization/planning tools. It's great that it's able to distribute orders based on truck size and driver skills. Since the monthly payment is based on the amount of drivers, the software will grow with us and that's exactly what we needed.

Cons

There are a few features that are missing that I hope will be added soon. There is no easy way to set up customer notifications that we've been able to find, though customer notifications are listed as a feature. Adding the ability for drivers to add a note along with their order status update would be indispensable. The ability to save multiple depots and create one-way routes between them would make the software more usable for companies like ours who are growing extremely rapidly and have multiple locations.

Reason for choosing OptimoRoute

The list of features compared with the monthly cost made this the smartest choice. Most of the other solutions are geared towards customers with a large amount of daily deliveries. Given the nature of our business, the limited amount of potential customers in the state (less than 500 shops), and the potentially long stop times (20 minutes to 2 hours), solutions that are geared for 2000+ deliveries are month are simply not necessary... but we still require the features and benefits that routing software provides.

Review Source

Response from OptimoRoute

August 13, 2024

Hi Ann, Thanks for taking the time to share your impressions of OptimoRoute. We're glad that you've recognized us as a route optimization tool that will grow with your business, because that's exactly the kind of software we aim to be! OptimoRoute strives to be the fastest, most adaptable and most intelligent route optimization platform - we now include more features than we can list here - including customer notifications, the ability to set-up and route to and from multiple depots, intelligent drag and drop, commercial routing and our own best-of-breed commercial navigation tool. Please drop us a line at support@optimoroute.com, we'll be happy to provide an overview of these and other new features in the OptimoRoute platform as we make monthly product updates to improve your experience.

PS

Pablo S.  
Retired  
Computer & Network Security  
Used the software for: Less than 6 months

### "Worth more than the subscription price"

February 7, 2019

5.0

I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the streets and these locations. OptimoRoute is my wingman. It reduces my overall driving time, which translates to fuel and maintenance reduction costs.

Pros

I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :) I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is \*extremely\* difficult to solve. Before my retirement, one of the many things I would do is analyze software solutions for customers. I employed the same technique to find 'delivery route optimization' packages. I looked at many and found OptimoRoute to be 'best of class.' o I can easily import a set of 'orders' (stops in my case). o I can pre-assign the 'orders' to drivers and do it quickly. o Based on my knowledge of the route, I can fine-tune the optimized route. o The Android is map-agonistic. It uses my device's default mapping tool. In my case, due to lack of coverage and no data, I use Google Maps in Offline mode. o Once a route is created, I do not have to re-gen it, I can copy it from day to day. This way a driver can memorize the route. o The Support staff will actually call you to help you out. I don't think this is sustainable though. ;) Yet, this is pretty amazing. o The pricing is extremely reasonable for a small (or even large) business. o They're smart to push the optimization (which is seriously CPU intensive) to a server. As an engineer, this is an at-scale solution.

Cons

With any complicated software, there will always be room for improvement: o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed. o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???

Review Source

Response from OptimoRoute

March 15, 2019

Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!

MB

Monica B.  
Operations Manager  
Facilities Services  
Used the software for: 6-12 months

### "Well-Designed Flexible Routing System that is a Joy to Use!"

September 24, 2019

5.0

The OptimoRoute system is suitable for our small company and will easily expand with our business as we grow. We have been impressed by the system's flexibility with access to a mobile application. The customer service at initial setup was excellent and I haven't needed it since! I am also encouraged that new and valuable features have been added since we began using OptimoRoute, which reflects dedication to continuous improvement in the product.

Pros

Ease of use, specifically the ability to copy customer orders/routes as well as upload them using Excel. Flexibility of routing settings, planning and desktop/mobile application display. The accompanying mobile application is exceptionally stable and easy to use for our technicians. Live service schedule with status. Email notification of arrival feature will be useful for customer communication.

Cons

Wish List - We need additional custom fields to be able to display multiple services within the mobile application (only 5, could use 10). Mobile application does not capture actual start time when technician starts the day by logging in On Duty, which could assist in timekeeping and reduce the need for an additional service. Must log in to send routes to the mobile application daily rather than being able to schedule to send weekly. Currently there is no customer signature capture through the mobile application. Would like to see analytics reports with more detail/display choices instead of basic bar graphs and be able to export all reports.

Review Source

Response from OptimoRoute

October 31, 2019

Hi Monica, Thanks for taking the time to write a review about your OptimoRoute experience! We're glad that you've found a lot to love about our route optimization software. In particular, it's great that you feel you've found a planning solution that will grow with your company. We want to ensure you're getting the most out of OptimoRoute. Please contact our support team at support@optimoroute.com and we'll go over solutions to the issues you've experienced. And - we're working on signature capture, it's almost here!

DD

Dan D.  
Business Owner  
Real Estate  
Used the software for: 6-12 months

### "Valuable asset for my company"

September 8, 2019

5.0

We are a service company and use OptimoRoute on a daily basis to plan and execute runs for our service vehicles. Benefits we have gained are: Enhanced visibility and more accurate planning of daily runs. Ability to provide more accurate ETAs and more easily plan jobs with specific time window requirements. Cost savings from more efficient runs.

Pros

The software is easy to use, easy to set up for use with out existing software, the route planning is very reliable - cost savings from efficient route mapping, Reliable - have had no interruptions to use or crashes, support team is very responsive and helpful.

Cons

Software update notifications - I can't recall seeing any emails or notifications within the software to advise the user when there have been new features or improvements made to the software. I've noticed some changes such as the option to send routes at a specific time instead of straight away. It would be good to be given a list of patch/update changes to see if there is something new available that might be useful.

Reason for choosing OptimoRoute

My company needed route management software that was not just a simple 'pick up ->delivery -> return to depot'. While Optimoroute can manage that scenario with ease, it is the ability for it to manage complex runs where multiple pickups are required prior to reaching specific run destinations that make it stand out from others. I trialled 3 other applications before purchasing OptimoRoute and none of them could handle the needs of my business.

Review Source

Response from OptimoRoute

October 28, 2019

G'day Dan, Thank you for taking the time to leave a review of your company's experience with OptimoRoute. Fantastic to read about the savings and efficiency gains that our route optimization is giving you! We're working on adding notifications within our software. In the meantime - keep an eye out for our emails and social media updates, where we tell our customers about new features. Best, Pete

MB

Mel B.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "The Best App I’ve found in a loooong time"

February 28, 2023

5.0

Brilliant customer service. Had a video call to Learn how to use the app for my business. Very easy to use and great communication from the developer.

Pros

I used to spend hours typing every address each night and now with OptimoRoute it’s just the click of a button letting me get to bed earlier and saving me hours of work. I upload my addresses, sort them and export them - soo easy

Cons

I’d like my driver to be able to re-sort and optimise when out on the road. Hopefully this will be a feature coming soon

Reason for choosing OptimoRoute

Value for money Customer service was fabulous Product was user friendly Free trial period so I could ensure it worked before signing up

Review Source

Response from OptimoRoute

March 21, 2023

Hi Mel - thanks for the awesome review, we really appreciate you taking the time! Awesome to hear that you've been loving our platform and that it helped you save precious hours of your day. We just recently launched a new feature called Drag and Drop which gives the dispatcher the ability to change the order of routes. That way, if your driver needs to change his orders list he can do it by reaching out to the dispatcher. If you have any additional questions about this, someone from our team would be more than happy to help out! Feel free to reach out to support@optimoroute.com.

RP

Rutger P.  
Founder/Owner  
Dairy  
Used the software for: 2+ years

### "In control"

February 17, 2023

5.0

Very happy. Critical application for our business

Pros

Customer satisfaction & Employee satisfactionOur customers are well informed about when they woll receive their purchases. They can adapt in advance. Our drivers have all customer information at their finger tips. To ensure a speedy delivery.

Cons

We are very seasonal. A lot of work around Easter en Christmas. Less during the year. During the busy times we may need 2 or 3 drivers. But we only have a license for 1. That makes it difficult to operation efficiently. We don’t want a 2nd license for just a few weeks of work.

Reason for choosing OptimoRoute

I didn’t explore any other solutions.

Review Source

Response from OptimoRoute

March 3, 2023

We're really glad to hear that your customers are happy with their real-time updates, and that your employees have important customer information handy so they can adapt to any changes. We work with a lot of businesses that are seasonal, and a hallmark of our product is that we have flexibility (including monthly billing and upgrades) to help businesses scale up during crunch seasons. Feel free to reach out to sales@optimoroute.com if we can help you with your billing plan. Thanks, Rutger!

Steven U.  
National Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Positive but needs improvement"

October 31, 2020

4.0

Really good on a basic level, routes are effective and reporting is adequate however requires a separate maintenance management tool so doesn't resolve some issues that could easily be managed in the app with some accounting integration. Recommended for small business who are just looking for a route optimisation tool.

Pros

Very easy to deploy and use. Simple integration into existing hardware.

Cons

The mapping that Optimoroute uses is different to google maps therefore produces different travel times. No option to avoid tolls for routing. Believe it would be better to have the routing tool imbedded in the app. Also some reporting could be looked at as it does not appear to be correct. Also if hardware is attached to a vehicle the driver cannot sign on and off, and you can only track the truck not the individual.

Reason for choosing OptimoRoute

This was the only one that actually managed to deal with pick up and drop off easily so it suited our business best.

Review Source

Response from OptimoRoute

December 14, 2020

Hi Steven, Thanks for taking the time to leave a review - we really appreciate the feedback! Glad to hear you were satisfied with our pick up and drop off features. Thanks for letting us know about your concerns and issues. You can contact us at support@optimoroute.com so we can hear more about the specifics of your case and improve your experience. We're constantly working on improving our route optimization software and you can keep track of news about new features on our socials, so be sure to follow us!

GY

Georgi Y.  
CEO  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Product "

December 30, 2021

5.0

I am running transport company in UK. My experience is from 2013 till now. OptimoRoute is really great product. Most important. They are working on the product to be updated.

Pros

Easy to use. Great customer support. No mad price for the product compared with other on the market.

Cons

Noting to write here. With this Customer service you can sort all your problems.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing OptimoRoute

Easy to work with OptimoRout. I do have around 156 questions (how it works, Why they are have particular options like future, and many more). I have some doubt for OptimoRoute is the right Choice for me. Unfortunately after 1 conversation and one Video tutorial with really skilled mentor. I have no doubt for my choice "OptimoRoute". Many thanks for the Great Customer support. Lady with name Zrinka is this Great person. Personal Many Thanks to Zrinka.

Switched from

[RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/)

More options to manage my business. Simple easy and strait is the OptimoRout .

Review Source

CE

Claude E.  
President  
Food & Beverages  
Used the software for: 6-12 months

### "Daily Route Planning"

October 22, 2020

5.0

My general comment here is we are very happy with the product, the learning curve has been a little difficult for me personally but Optimo has been there EVERYTIME I needed help and that SPEAKS FOR ITSELF in my opinion.

Pros

EXCELLENT Support! We have some very specific needs for Route Planning (DAILY/WEEKLY) Optimo has handled our needs with some tweaking by their excellent support! We are satisfied with it performance and Driver's ease of use.

Cons

Learning Curve has been a little difficult but the support for it has been excellent even over the weekends! So I can't say enough about how impressed I am with that aspect of their product, even through the Covid crisis the support has been there for us.

Reason for choosing OptimoRoute

We did a trial test on two other routing programs we looked at and Optimo was the ONLY provider that actually was there to help us set up their system and they took the time to work with us to understand our needs and didn't just force us to us a "Canned" program.. Now here's the big kicker for me and those of you that are smaller users of a system like this. WE RUN TWO TRUCKS ON OPTIMO!! So the small customer gets great support too!!!

Review Source

Response from OptimoRoute

November 6, 2020

Thanks for your feedback - small businesses rock! It's a pleasure helping customers make OptimoRoute work for them in the best possible way. We're here for you!

CH

Coby H.  
Vice President  
Facilities Services  
Used the software for: 6-12 months

### "Amazing software!"

October 22, 2020

5.0

We service individual trash cans that are clustered in specific neighborhoods. I can get the lat/long off of Google Maps one time and enter them in an Xcel spreadsheet and then just import everything into Optimoroute and let it figure out the fastest routing instantly among multiple employees who have different scheduling constraints. The app doesn't slow my people down and It handles stops that are very close together. My stops don't have a specific address usually so the lat/long feature really helps. I already have GPS tracking in my truck, but if I did not I would use the live map feature as well because it works really well.

Pros

This software has solved my routing problems and greatly increased employee productivity. It's very easy to set up the routes and transmit them to employees on a daily basis. The app works great and is very fast and easy to use. The price of the software is reasonable and pays for itself with the increases in productivity. It has made my job so much easier.

Cons

We sometimes start and stop from different locations and I would like to see it easier to set start/stop points for commonly used locations. I would like to see some ability for the driver to make stop specific notes when necessary. I would also like to see the route timing schedule adjust to when the driver specifically starts their route so they know if they are on time. If they have to start a little early or a little late then the scheduled times are not as useful.

Reason for choosing OptimoRoute

I looked at several but I don't remember the names. This was the only one that did everything I need for a reasonable price without any unnecessary complications. It's simple, reasonably priced, and works properly.

Review Source

VR

Verified Reviewer  
Manager, Enterprise Development & Integration  
Civil Engineering  
Used the software for: 6-12 months

### "Amazing product with great custoemr support"

September 26, 2022

5.0

Amazing product. Very flexible design and allows us to customize very easily.

Pros

Route Optimization. Driver APP, Driver on the way text. Automated assignment of drivers

Cons

Wish the software has the capability of handling multiple timezone within one account, We had to create multiple accounts for different timezone

Review Source

Response from OptimoRoute

October 7, 2022

Hi there, What an amazing review! We love hearing our app is easy to use and very flexible. As you might know, we do support multiple time zones in a single account, but there are a few special cases like yours where having multiple accounts gives you the best results. If you'd ever like to explore other planning options, feel free to reach out to us at support@optimoroute.com or +1 855 338 2838. We've got new features coming regularly, so be sure to keep an eye out by following us on social media!

AD

Agin D.  
Transportation Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Optimo Review"

February 28, 2023

4.0

Overall experience is pretty good. Stop numbers and analytics could be better.

Pros

Setting up routes and live tracking orders.

Cons

The route stops don't come in orders, need to update to make stops more strategically. The analytics is confusing.

Review Source

Response from OptimoRoute

March 21, 2023

Hi Agin - glad to hear you are having a good experience using OptimoRoute! As for your other questions, our support team would be happy to jump in and help guide you through using analytics. Just send us an email at support@optimoroute.com and someone will reach out to you ASAP.

JC

Joe C.  
Volunteer  
Religious Institutions  
Used the software for: 2+ years

### "Saves us many hours of route plotting"

February 17, 2023

5.0

Support has been good. Being able to purchase 1 month only per year and keep all settings from year to year is essential to the product being affordable for our usage.

Pros

We started using this product about 6 years ago to replace home grown javascript + route planning solution + manually loaded GPS's. The quick import, plotting, and route distribution saved us many hours of work to plan pickup routes for up to 6 trucks and up to 450 stops per Saturday for 3 Saturdays each January for a charity fundraiser. Tracking trucks and being able to change routes on the fly are big benefits also.

Cons

I'd like "avoid U Turns" and "avoid crossing street" to be separate routing constraints. We do a lot of side street pickups and crossing the street is no problem, but U-Turns in 16' trucks are difficult.I'd like the time per stop to be able to be seconds and tenths vs whole seconds.

Reason for choosing OptimoRoute

RouteForMe offered annual purchase only, which was much too expensive.

Review Source

Response from OptimoRoute

March 3, 2023

Hi Joe, thank you for being our customer for 6 years! We're so happy to see that you were able to replace a homegrown solution with OptimoRoute and that our support team has been good. We created OptimoRoute to help organizations like yours save on planning time and help them adjust to changes that can happen unexpectedly. We appreciate your insights into separating the routing constraints and time per stop as well.

KB

Kelsey B.  
Owner  
Retail  
Used the software for: 1-2 years

### "Used Daily"

February 25, 2023

4.0

We’ve tried other systems in the past. Optimo has had the best customer service and the best use. It rarely makes mistakes, which is invaluable.

Pros

The routing is effective. I love that we can see where our drivers are real time and help direct them if needed. Breadcrumbs help as well when trying to find a lost package.

Cons

It’s complicated pricing. Although, I like the auto top up for sms.

Review Source

Response from OptimoRoute

March 21, 2023

Hi Kelsey - thanks for taking the time to leave a review, we really appreciate it! It's amazing to hear that our software has made your everyday work a little easier and that our support team was able to assist you along the way. Feel free to ask your account executive about the details of the pricing and they'd be happy to go over it with you!

JY

Julian Y.  
State Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Better than others we have trialled "

March 6, 2023

5.0

Pros

Fairly way to use. Live tracking. Route planning works well.

Cons

Can’t cancel a delivery mid-route. Expensive to send sms to customers. Not always intuitive.

Switched from

[Zeo Route Planner](https://www.capterra.com/p/208151/Zeo-Route-Planner/)

Clunky. Terrible customer service.

Review Source

Response from OptimoRoute

March 21, 2023

Hi Julian - thanks for the review! Glad to hear planning your routes with us was a positive experience and that you are liking our Realtime Order Tracking feature. As for canceling mid-delivery, we currently have a feature in beta that has the ability to cancel services and appointments mid-route. However, this does not apply to physical deliveries. This is because the software needs to account for the remaining capacity in the vehicle in the event that new orders need to be planned with that driver after being sent out. If you have any other questions and to optimize your experience further, you can always reach out to our support team and have them look at your workflow to make sure you are getting the best out of the platform. Just drop us a line at support@optimoroute.com and we'll be in touch with you pronto.

PP

Philippe P.  
Directeur des opérations  
Building Materials  
Used the software for: 1-2 years

### "Easy to use "

September 24, 2019

4.0

It radically changed the way we plan our deliveries. Easier for everyone, fast to get information for all as to WHERE our tucks are.

Pros

Ease of use, very little training needed. One can be up and running in less then an hour. Nice to be able to track the trucks live and to see the history vs the planned schedule

Cons

Doesn't take into account the actual traffic. If you let the system plan your routes, the drivers will get mad. Can't link a document to the delivery lines so the drivers can't have the clients confirm the deliveries.

Reason for choosing OptimoRoute

Ease of use and price

Review Source

Response from OptimoRoute

August 13, 2024

Hello Philippe, Thank you for leaving a review about the difference that OptimoRoute is making to your business, especially the live tracking capabilities. OptimoRoute does take into account road network information and this information is utilized to regularly update timings and road information utilized in our maps and AI route planning algorithms. Most companies let the AI drive the entire route optimization automation and workflow, which will provide the best optimized plans for operational efficiency and cost-savings. In addition, you can completely automate the delivery experience for each of your drivers, ensuring that they follow your preferred service workflow. The OptimoRoute Mobile App - allows you to pass any additional document to your drivers that can then be mandated for sign-off by your customers before the driver can complete his delivery. The driver can capture additional documentation - proof of delivery, barcode scans, photos, etc- saved forever in OptimoRoute.

JD

Jimmy D.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "One if not the best routing software."

February 18, 2023

5.0

I have to say without a doubt this is an incredible piece of software. I run a pest control route. The software I was using had terrible routing. I found this and it was a total game changer. Fast Forward a couple months, I found a better pest control software that had better routing so I swapped. Now Optimo Route is still way ahead of my newest pest software but not so much I needed both. If it were able to integrate with my software, I would happily pay the extra cost. My new software doesn't notify customers when I am on the way. Optimo does a much better job of scheduling several days in advance.Anyway, I kept up with the subscription for several more months because I was excited to see how they progressed. And man have they done that.

Pros

Produces very accurate routes as well as timelines.Allows for specific scheduled appointments and routes around them.Not cost prohibitive.Notifies customers when you are on your way with realtime tracking.

Cons

I wish it had an "avoid highways" selection.

Review Source

Response from OptimoRoute

March 3, 2023

Hi Jimmy, Wow! We are so happy that we are an important part of your pest control business. We are constantly improving our software with customers like you in mind, and we thank you for noticing our improvements. To help with the "avoid highways" scenario, many of our customers choose a third-party navigation app that includes the "avoid highways" option and activate that when they need it. Thank you for sharing your thoughts on OptimoRoute, and for your business. It means a lot to us.

TR

Tony R.  
Head of Logistic  
Food Production  
Used the software for: Less than 6 months

### "Optimo Review"

November 9, 2020

4.0

Overall a good product to conduct simple multi drop optimisation. Limited reporting available and limited ability for anything strategic. As our business had no optimisation capability it has proven to be very valuable especially in these times when costs and efficiency are paramount.

Pros

The software is very easy to implement and use. The mobile tracking element simple and effective and we had no problems with any drivers using it. The optimisation process is very fast which allows the user to create several possible what-if scenarios.

Cons

The location database is difficult to manage as it appeasr to add an entry everytime there is a slight change which leads to multiple entries for each location in the gazetteer. If you accidently copy or delete orders there is no "undo" button which can be disasterous when working to a tight schedule. We are unable to plan strategically as in our case I would need to create a large one-off schedule that would require me to add the number of drivers and add cost. As I only need to add drivers as a one-off this make it not cost effective to pay for a months worth of extra drivers. Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver. I cannot therefore use the system report to calculate hours as I am unable to add time for vehicle check, refuel debrief etc.

Reason for choosing OptimoRoute

As above

Review Source

Response from OptimoRoute

December 14, 2020

Hi Tony, Thank you so much for taking the time to leave a review for OptimoRoute's route optimization software - we really appreciate it! Also, thanks for letting us know about your concerns and issues, drop us a line at support@optimoroute.com so we can hear more about the specifics of your case and improve your experience. Our team would be happy to help find solutions suitable for your company's needs. We're working on improving our software daily and we'll also be adding new features soon. Hope you'll be able to reap the full benefits of our software with the help of our team!

MN

Meghana N.  
Operations Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Convenient, reliable and easy to use."

February 23, 2023

4.0

Easy to use, delivery tracking makes it all much easier.

Pros

1\. Ease of uploading data. 2. Makes appropriate routes and can schedule 2 drivers at a time. 3. In some situations, we can schedule 2 delivery timings for 1 driver making the clearer for the user who is live tracking. 4. In case I put an address, it saves it in it's data base for the next time which makes it easier to not rewrite the whole address again.

Cons

1\. There are instances where the route setups are completely irrational and then they have to be manually set up.

Review Source

Response from OptimoRoute

March 21, 2023

Thanks - making the app intuitive for our users is one of our top priorities so it's great to see the work we've put in is paying off and that you're making the most of the app! OptimoRoute will always generate the optimal routes for your drivers, taking into account all predefined constraints. These routes may sometimes appear to be counter-intuitive, especially when a user has a deep knowledge of the area where routes are being corrected. Record the total distance traveled and working time planned for each driver, then recreate routes which have been previously used. You will then see the distance and time saved. If they still are less than optimal it may be that orders were inserted manually, without re-optimizing, or taking into account how their placement would affect overall time and distance. Select the driver and click Plan Routes, Allowed Changes, Keep Drivers for planned orders fit in new orders. to re-optimize the route. For more info, email us at support@optimoroute.com.

JS

Jennifer S.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Great Routing program! "

February 17, 2023

5.0

The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list

Pros

The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers

Cons

The cost has gone up with options (the live) for companies that just don’t need this

Switched from

[Route4Me](https://www.capterra.com/p/149633/Route4Me/)

This has so many more options, the ability to route multiple drivers and see all routes together

Review Source

Response from OptimoRoute

March 3, 2023

We know that bad cell service can really mess up the day's plans, so we're thrilled to hear that our Mobile App is helpful for your drivers. We hope that you are finding a lot of value in OptimoRoute investment. Thank you for your review and for being our customer, Jennifer!

tC

tony C.  
Director  
Renewables & Environment  
Used the software for: 1-2 years

### "Best option for small business "

February 27, 2023

5.0

Found it to be user friendly after a quick introduction

Pros

The ease of use and route planning ability

Cons

I haven’t found anything worth mentioning

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing OptimoRoute

Found it to be more suitable to my small business

Review Source

Response from OptimoRoute

March 21, 2023

Hi Tony - nice to hear that we were a good fit for your small business and that you were able to quickly adapt to our platform. Happy routing!

JS

JONATHAN S.  
Owner  
Construction  
Used the software for: 6-12 months

### "Invaluable product"

December 2, 2019

5.0

Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Pros

I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.

Cons

Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there

Reason for choosing OptimoRoute

It is absolutely the best of all the choices considered.

Review Source

Response from OptimoRoute

October 22, 2020

Hello Jonathan, it's awesome that you're experiencing so many benefits of using OptimoRoute - that's what drives us! Keep an eye out for new features and upgrades coming out in the very near future...

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