# Page 8 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is OptimoRoute the right Route Planning solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161579/OptimoRoute/reviews

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OptimoRoute

4.6 (248)

[View alternatives](https://www.capterra.com/p/161579/OptimoRoute/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of OptimoRoute

## Showing most helpful reviews

Showing 176-200 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

wP

wittney P.  
Payroll Coordinator  
Warehousing  
Used the software for: 6-12 months

### "Optiimo "

March 12, 2019

5.0

Pros

It allows us as a company to use it to delivery product around the metro area. It is easy to use and reliable

Cons

That I can not add stores without deleting all store and re adding them. I don't like that the store do not have access to track the truck or that we cant change the times without having to resend the route to the driver

Review Source

Response from OptimoRoute

March 19, 2019

Hi Wittney. We're glad to hear that we have been such a reliable tool for your deliveries. Our new Customer notification feature now allows you to send an email to each store so they can track their deliveries, including real-time update ETA's. Contact us at support@optimoroute.com for help setting this up.

MT

Miguel T.  
NM Warehouse Supervisor  
Consumer Goods  
Used the software for: 1-2 years

### "Tracking Orders"

February 22, 2023

5.0

once you get the hang of it, its easy to use.

Pros

Its nice to see drivers on the maps and different views. Nice to see the route they are taking

Cons

Not able to see any alternate routes, just in case of road constructions, accidents or even the weather.

Review Source

Response from OptimoRoute

March 21, 2023

Hi Miguel - happy to hear you are liking our Realtime Order Tracking feature and finding the software easy to use! As for alternate routes, OptimoRoute generates the optimal set of routes for your orders. All alternate routes are considered but the best one is picked. The ability to take real-time events into account is in the development pipeline with our Product team. Stay tuned for updates and if you're ever in need, our support team would love to help you out, just drop them a line at support@optimoroute.com.

TW

Tarah W.  
Assistant Store Manager  
Retail  
Used the software for: 6-12 months

### "Saved us 10 hours a day"

October 22, 2020

4.0

Pros

Ability to import easily, or manually add. Locking feature for after routes are sent when you need to add new orders in is nice too.

Cons

No ability to have a "return to store" for driver's lunches. Currently you can schedule a lunch, but not at the depot, so we have to add in a "stop" for their lunches.

Alternatives considered

[Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing OptimoRoute

Pricing, ability to use with our website.

Review Source

DJ

Donald J.  
Owner  
Retail  
Used the software for: 6-12 months

### "Excellent Software"

December 12, 2018

5.0

OptimoRoute has significantly streamlined our pick up and delivery process. Making our drivers more efficient and productive. More than pays for itself

Pros

The flexibility and ease of use. Ability to adjust drivers schedules on the go, and update their iPads immediately.

Cons

Lack of integration, I wish it would directly integrate with third party apps within OptimoRoute App Store.

Review Source

Response from OptimoRoute

January 9, 2019

Thanks for your feedback, Donald! We will be making integration easier in the coming months. What apps do you use? Please let us know at support@optimoroute.com so we can keep you in the loop.

EP

Elaine P.  
Routing Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Great features compared to other routing software, but I don't use full functionality"

December 12, 2018

4.0

Pros

I really appreciate the ability to balance or not balance routes by volume or working time, as well as the ability to set a duration per stop. I also like the visual timeline representation per route and the ability to set a volume limit per truck. I do not use the gps tracking capability for drivers so I am not able to provide details about that functionality.

Cons

I do not like that you cannot customize the information needed when you export routes for printing in excel. I also have not found a way to add bulk information, such as Time Window, to all orders in a day. As far as I know, if you are importing information from a file (such as .csv) and that file does not have Time Window included, you have to go back and add that information per order. If OptimoRoute does have this option, it is not intuitive. Again, I have not used the gps functionality so I have no feedback for that aspect.

Review Source

Response from OptimoRoute

February 6, 2019

Thanks for your feedback, Elaine! We wanted you to know that bulk editing time windows is now available! Check it out and tell us what you think.

JK

Jarrod K.  
General Manager  
Food Production  
Used the software for: 2+ years

### "Easy to Use - Worth the Price"

October 22, 2020

4.0

Pros

Easy and understandable setup. Able to implement immediately with almost no ramp up time.

Cons

It does pretty much everything I need and expect.

Review Source

FL

Frederick L.  
Business Manager  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Driver Tested, Company Approved"

March 18, 2019

5.0

OptimoRoute has been a great addition to our courier program. Its' quick and simple to use. For a company that is brand new to in-house deliveries, OptimoRoute's fast and easy route planning has been an incredible tool.

Pros

The software does exactly what you expect it too. My company tested 4 route planning softwares before making a decision. OptimoRoute was hands down the favorite amongst our couriers.

Cons

There are some features that we wish the program had that are missing. We wish it had more flexibility in adjusting routes that are already planned. Totally understand the logic behind their system, but as a consumer we just wish we could manipulate things a little differently.

Review Source

Response from OptimoRoute

March 28, 2019

Hi Frederick! Great to hear OptimoRoute helped you break into the in-house delivery market. We'll be working on making route manipulation easier in the future, to make for an all around simpler experience.

AH

ALAN H.  
OPERATIONS MANAGER  
Chemicals  
Used the software for: 1-2 years

### "LACK OF CUSTOMER SERVICE AND WORKABLE ADDONS"

October 22, 2020

3.0

Easy to use but the customer service and willingness to add what other programs already have not very good.

Pros

Easy to use, easy app, easy route creation.

Cons

No signature capture on delivery confirmation received, customer appears selected as closed certain days and it still lets them add this customer to the route.

Review Source

AD

Angela D.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "Thank you!"

November 1, 2020

5.0

10/10

Pros

Thank you for saving me HOURS. Easy to add, remove, schedule times, lock routes, track drivers, live tracking. All of the above. The customer service may be the best part, anytime I have had an issue trying to figure something out, I have gotten a response very timely. Thank you!

Cons

I honestly could not find something that I did not like about this software. It was easy to use & customer service is top notch!

Reason for choosing OptimoRoute

Ease

Review Source

Response from OptimoRoute

December 14, 2020

Hi Angela, It makes us so happy to hear that our route optimization software has been such a great help to you, your business and that it saved you so much time! As for customer service, we're glad you've had a nice experience - we're always here for you if you have any further inquiries! And thanks so much for taking the time to leave a review, we really appreciate it! Be sure to follow us on social media for any news or updates about new software features!

NW

Nicholas W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Product!!"

October 22, 2020

5.0

Pros

Easy to add customers to a route. Adjusting route on the fly is simple.

Cons

We currently have had no issues using the product. It does what we need it to do.

Review Source

Response from OptimoRoute

November 6, 2020

Glad to hear it's all going smoothly for you... Ease of use is so important, and we'll keep making it better and better for OptimoRoute!

JK

John K.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Optimo Route"

September 19, 2020

5.0

Very positive

Pros

Ease of use, accuracy, an inexpensive software for the little guy 4 Employess, make up routes of 50 stores or less a couple of times a week, easy to use and nice features

Cons

None, it has exactly all the features I need

Reason for choosing OptimoRoute

Ease of use and price

Review Source

Response from OptimoRoute

October 12, 2020

Hi John, Thanks for taking the time to share your feedback. It's excellent that you've found a whole bunch of great features to make your business more efficient and easier to run - that's what OptimoRoute is here for!

KS

Katie S.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "OptimoRoute has changed our business for the better!"

December 17, 2018

5.0

Amazing

Pros

They are always willing to change up software when our business is in need of something.

Cons

For a while, we could not do straight line routes, but they fixed it!!

Review Source

Response from OptimoRoute

January 10, 2019

Thanks Katie! We're all about bigger, better, faster, so it's great to hear we've helped you and your business with our improvements. Hooray!

DM

David M.  
Infrastructure Lead  
Automotive  
Used the software for: 6-12 months

### "Fantastic product for tracking and managing vehicles in a company"

September 20, 2019

4.0

Pros

Clean user interface and easy to use software.

Cons

Can be a little cumbersome to set up initially but the OptimoRoute team were fantastic.

Review Source

Response from OptimoRoute

October 28, 2019

Hello David, Thanks for taking the time to let us know what you think about our route optimization software. It's great to hear that you're impressed with the ease of use. OptimoRoute always strives to give our customers outstanding service - so we're glad that you're happy with the support you received. Best, Pete

RG

Randy G.  
Owner/ President  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "OptimoRoute Review"

December 18, 2018

5.0

I thought I always did a decent job of keeping my routes in the same areas but didnt realize how much mileage I can save by having the software route the jobs.

Pros

Routing jobs makes us more efficient and saves us time and gas. The technical support has been the best especially during the initial setup.

Cons

We have a wide variety of jobs so it is hard to account for all the different jobs/times.

Review Source

Response from OptimoRoute

January 10, 2019

Great to hear OptimoRoute has helped with efficiency improvements! We'd love to hear more about your vision for different display of jobs/times. Listening to our customers is how we continue to develop a tool that is relevant to them. Feel free to email us at support@optimoroute.com

JJ

Jamie J.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Great Food Delivery Tool"

November 19, 2020

5.0

Overall, very easy to import and schedule on the computer and then execute with the app.

Pros

As a small business making weekly meal deliveries to clients, OptimoRoute allows me to easier import the weekly orders, plan efficient routes, and streamline communication with the recipient.

Cons

Being a (very) small business, I wish there was flexibility with the pricing structure. Allowing recipient to track the driver is important with fresh food deliveries, but our average weekly deliveries are quite low.

Review Source

Response from OptimoRoute

December 14, 2020

Hi Jamie, Thanks for the feedback, we really appreciate it! Happy to hear you liked using our software and that you've found it to be helpful for your business! As for flexibility, we'll be adding new software features soon, be sure to follow us on social media for updates!

mT

michael T.  
IT/OFFICE MGR  
Environmental Services  
Used the software for: 6-12 months

### "Great tracking software"

October 22, 2020

5.0

great software havnt found anything that does what it does for the price

Pros

Like the fact that i can add drivers with a couple of clicks and separate a large list between multiple drivers along with changing there start and stop locations

Cons

its hard to move single stops between drivers without being very careful

Review Source

Response from OptimoRoute

November 6, 2020

Thanks for your feedback about OptimoRoute's functionality!

cC

charlene C.  
Operations Manager  
Medical Devices  
Used the software for: 6-12 months

### "Easy to use! "

September 6, 2019

5.0

Pros

easy to use and track drivers! plans routes easy!

Cons

would like to be able to scan pictures for failed delivery status

Review Source

Response from OptimoRoute

October 31, 2019

Hi Charlene, Thanks for taking the time to review OptimoRoute. We're so glad that our route optimization software is improving how you work - that's what we're here for! Also, we're working on the photo capture feature, so stay tuned because it's not long to go now!

BA

Brandon A.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Optimoroute"

March 15, 2019

5.0

Overall good experience. I think there are a lot of features that could be added and I know you all are working on them!

Pros

The ease of seeing routes. and adding/deleting.

Cons

The ability not to take a picture upon delivery through the app. Also how the note fields are not consistent. \\ Sometimes the routes mess up when certain addresses are entered (the software will not choose the fastest route)

Review Source

Response from OptimoRoute

March 28, 2019

Hey Brandon! You're definitely right, we are working on photo capture, and if I understand the notes issue correct, we corrected that inconsistency. Give it a try and let us know what you think!

RL

Raymond L.  
Owner  
Farming  
Used the software for: Less than 6 months

### "This software made a huge difference to our business"

October 23, 2020

5.0

Optimoroute software and the customer service helped me make home deliveries of my produce feasible. It's an important tool on our farm.

Pros

It does exactly what I wanted it to do. Plan 560 vegetable deliveries per week, with two drivers for the duration of our season. Software works both well in the office as on the trucks. My drivers like it. I like it. Optimo Route customer service is a pleasure to work with, listens, comes with workable solultions for my specific situation.

Cons

The transition from GPS waypoints/coordinates back to addresses at times send my drivers just a few houses over, as in there is some loss of info there. But with repeat deliveries, and the same drives, it all works out

Review Source

SS

Stephanie S.  
Ownerr  
Food Production  
Used the software for: 6-12 months

### "Quickly manage delivery routes"

October 22, 2020

5.0

Very good software and company. I have received several emails from them letting me know they are there if I need assistance!

Pros

This software is very easy to use, and manage. The import address feature from excel has been such a time saver and I can revise routes and drivers as needed.

Cons

I do not have any issues or complaints about this software.

Review Source

JG

Josh G.  
Salea  
Food Production  
Used the software for: 6-12 months

### "Very easy to use"

March 19, 2019

5.0

Overall very good app.

Pros

I like the simplicity. Very easy to train new employees to use the app.

Cons

I wish the driver didnt need to turn service on and off when running the route. I wish he could just press next

Review Source

Response from OptimoRoute

March 28, 2019

Thanks, Josh! So glad you like it. We hope to offer some customizations to the mobile app flow in the future. Stay tuned!

DW

Dan W.  
Cofounder  
Hospitality  
Used the software for: 6-12 months

### "Works well for us!"

October 23, 2020

4.0

Overall, happy with what it does for us.

Pros

Having the ability to have multiple drivers available to plan routes is super nice. The core functionality of planning the route for optimal efficiency is what I really appreciate.

Cons

It's a bit dated in how it works, could use a bit of a refresh to be a bit more intuitive.

Switched from

[MyRouteOnline](https://www.capterra.com/p/131505/MyRouteOnline/)

Was recommended by another OR user to have a look at OR, and after playing with it found it to be still better to use.

Review Source

VC

Vanessa C.  
Director  
Food & Beverages  
Used the software for: 6-12 months

### "OptimoRoute Review"

September 18, 2019

5.0

Being a home delivery business the OptimoRoute software makes weekly delivery scheduling easy and fast. The drivers love it as it is easy for them to use as well.

Pros

I love how easy it is to use. Saves me time every week working out our delivery runs.

Cons

I do wish that we had the option to send our customers a SMS message on delivery with the basic package.

Reason for choosing OptimoRoute

Value for money and ease of use

Review Source

Response from OptimoRoute

October 28, 2019

Hi Vanessa, We appreciate you sharing your impressions of OptimoRoute - thanks very much! We are also happy to hear about how much time our route optimization software is saving your business. And, OptimoRoute is really close to adding SMS to our Realtime Order Tracking Enterprise feature. It's almost here - we can't wait! Best, Pete

JP

Jon P.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Amazing. Saves me 8 hours a week. Pays for itself the first day you use it. "

September 11, 2020

5.0

I wouldn't have been able to grow as rapidly as I have without this software, it is an absolute must.

Pros

It routes 60 deliveries for me instantly, instead of me spending half a day doing it myself. Does exactly what it's supposed to, and makes my driver's lives ten times easier. I know where they are all the time, and it has all but eliminated mistakes on the road.

Cons

Honestly, it was very straightforward. Any issues that I've had have been resolved by customer service very quickly.

Review Source

Response from OptimoRoute

October 12, 2020

Hi Jon, Thanks for leaving a review. We're really glad to hear about all the ways your business benefits from OptimoRoute. Congratulations on growing your business - way to go!

RC

Ray C.  
MANAGING DIRECTOR  
Retail  
Used the software for: Less than 6 months

### "Software Feedback"

October 30, 2020

3.0

Pros

How quick the initial setup was. How easy it was to setup the upload.

Cons

That It is just shows the ship to information. Need to be able to hover over the delivery point and see what is being delivered to that address and what services were requested. This is why this will only be a temporary solution until I find an alternative that meets all our needs

Alternatives considered

[DispatchTrack](https://www.capterra.com/p/134319/DispatchTrack/)

Reason for choosing OptimoRoute

Easy Implementaion with low monthly cost

Review Source

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