# Page 9 | OptimoRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is OptimoRoute the right Route Planning solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161579/OptimoRoute/reviews

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OptimoRoute

4.6 (248)

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Last updated March 13th, 2026

# Page 9 - Reviews of OptimoRoute

## Showing most helpful reviews

Showing 201-225 of 248 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kelly B.  
Owner  
Food Production  
Used the software for: 6-12 months

### "Easy to get started and use"

December 15, 2018

3.0

Somewhat overpriced for the features given the lack of integration with Shopify or Zapier and lack of SMS notifications for customers.

Pros

Super easy to get started and input addresses especially via the copy paste function; really like the ease of scheduling routes

Cons

The driver app is clunky and takes you to different addresses sometimes (neighbouring house etc). Does not work with Zapier which will ultimately force us to find an alternative option

Review Source

Response from OptimoRoute

January 10, 2019

Thanks for your feedback, Kelly! Over and over our routes show dramatic efficiency improvements for companies, saving them far more than the cost of the software in a few days of use. That's where the real value is! What's more, in the coming months we'll have a plugin available to make integration with apps such as Zapier and Shopify simpler than ever before. Email notifications are available now with SMS to follow. Email us at support@optimoroute.com to get started.

mP

marisa P.  
President  
Food Production  
Used the software for: 1-2 years

### "Good product, just a couple requests"

March 15, 2019

5.0

I think its very user friendly. I think customer service is good but I wish they were easier to contact.

Pros

I like the ease of planning the routes and adding drivers.

Cons

I wish it could be easily integrated into our website.

Review Source

Response from OptimoRoute

March 28, 2019

Hi Marisa, we're going to be working on plugins to allow for easy integration with some of the most used e-commerce programs. Please let us know at support@optimoroute.com which one you use. We'll contact you when the plugins are developed.

TT

Tore T.  
CEO  
Restaurants  
Used the software for: 6-12 months

### "Great app "

October 27, 2020

5.0

Pros

Ease o scheduling routes for deliveries.

Cons

I would like to know if there is a way to alert the recipient that there delivery is on the way and estimated time of arrival

Review Source

AB

Andrew B.  
Ceo  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great product "

November 5, 2020

5.0

Mission critical

Pros

Does the job. Web based, reliable, mobile app works, few complaints from drivers.

Cons

No access to consultants or other advanced implementation expertise.

Review Source

rM

ryan M.  
tech  
Facilities Services  
Used the software for: 2+ years

### "Best Value, Excellent Customer Service"

October 30, 2020

5.0

Pros

Best priced software, espeically for the features it comes with (have spent hours finding the best) Excellent customer service, both phone and email.

Cons

I wish I could upload the route to my gps on my phone.

Review Source

JN

Jeremy N.  
Vice President  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great App/Ease of Use"

October 30, 2020

5.0

Pros

It works exactly how we needed it to. Great customer service and execution.

Cons

Not much at all honestly. I said features that we needed and this app does them all.

Review Source

CP

Claudia P.  
Sr. Program Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "OptimoRoute has been a lot of help for us. "

October 27, 2020

4.0

OptimoRoute has saved us a lot of time by optimizing the routes. I do have to change the order of stops every so often but that is due to the geo fencing that we use.

Pros

I like the ability to enter over 50 addresses and routing it for us.

Cons

The only thing that is difficult is to manually enter an order you need to enter the address first then enter everything else separately. Another con is that it doesn't allow to switch orders from one driver to another. It only allows you to switch the whole route and not select which orders to switch.

Review Source

RC

Richard C.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Review"

March 12, 2019

3.0

Great idea, just not working as well as needed

Pros

The Routing Map.

Cons

inconsistency - GPS not great - moving calls and re syncing causes issues. Clunky to utilize on the fly changes.

Review Source

Response from OptimoRoute

March 15, 2019

OptimoRoute uses 3rd party navigation apps (such as Google Maps, Waze, etc.). Although these apps are fairly reliable worldwide, there are some cases where one app will be great in an area, but another will be spotty. Then the reverse will be true in another part of the country. Please contact us at support@optimoroute.com so we can hear more about the specifics in your case and improve your experience.

CC

Chloe C.  
Catering Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Easy to use and reliable"

October 22, 2020

5.0

Pros

The driver tracking, visual display, and route customization is unparalleled.

Cons

It is fairly expensive to add additional drivers.

Review Source

SG

Sarah G.  
VegBox Logistics Coordinator  
Farming  
Used the software for: 6-12 months

### "Optimo Pros and Cons"

March 11, 2019

4.0

Great customer service and very supportive our of not-for-profit status.

Pros

\- flexibility re drivers and vehicles. - quick optimization

Cons

\- it's taken me a while to get my head around the process. It would be good to have access to FAQs or a guide of some kind.

Review Source

Response from OptimoRoute

March 19, 2019

Hi Sarah! We're so happy OptimoRoute has been able to help Sutton Farm for so many years now. I know we are working on building up our FAQ and tutorials to provide more resources for people learning about our many features and functions. I hope this comes in handy in the future.

SS

Stephen S.  
Manager, Environment  
  
Used the software for: Less than 6 months

### "Looking for a system to schedule field staff's work. This is missing some key functionality."

February 13, 2018

3.0

Pros

It quickly allows the creation of people, jobs, worksites and other key administrative elements. The map-based view appears to create sensible schedules, and it's not difficult to understand how to configure it without referring to the manual all the time.

Cons

It doesn't appear to provide a way to separate key resources from vehicles when managing field visits. For example, if a team needs a superwidget to go to a particular site, but the superwidget is kept separately to the vehicle, and can travel in any vehicle, the superwidget has to be attached to the vehicle in the software at the time the job is undertaken. There's apparently no way to manage the schedule for the superwidget separate to the vehicle and the people.

Review Source

Response from OptimoRoute

January 14, 2019

Thank you Stephen for your very useful feedback. Our goal is to eventually effortlessly support even the most complex cases such as the one with a pool of "superwidgets" that you describe here. Please contact us at support@optimoroute.com -- we would love to learn more about your workflow and see how we can best optimize for your business!

ST

Senne T.  
Entrepreneur & Mover  
Marketing and Advertising  
Used the software for: I used a free trial

### "Very easy to use and good functionality"

March 9, 2022

5.0

Very positive. They also contacted me, asking if I needed a demo. I explained them I didn't and they were very kind to me.

Pros

I was looking for a way to plan a route without the usual limitation of just 10 points. OptimoRoute had no such limitation. With some creativity, I was able to plan every route I needed. Even one that was several days long.

Cons

I would've loved if there were a free version with only basic functionality. Personally, I only need to be able to plan more "difficult" routes; with more waypoints. I don't need to plan with multiple drivers etc. The free trial was great, but if I need to plan such routes again in the future, I probably won't be able to use OptimoRoute anymore and will have to look for another way again, which is too bad. (it's too expensive to buy an entire month for my use case)

Review Source

Response from OptimoRoute

March 14, 2022

Thanks so much Senne! Easy to set up and efficient scheduling for complex routes is what OptimoRoute does best. When you need route planning again, please reach out. We know that the time (and money) saved on quicker, more efficient routes far outweighs the small monthly cost, especially on complex routes.

JG

Julio G.  
Operation Manager  
Facilities Services  
Used the software for: 6-12 months

### "Review"

October 25, 2020

4.0

Pros

Easy to use, good reports linked with excel.

Cons

limitations of drivers base on the price.

Review Source

RP

Rudy P.  
Project Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Boyd on a Wire"

March 19, 2019

5.0

It was excellent! It really allowed us to optimize our field techs and create very efficient routes for them.

Pros

Intuitive nature and ease of navigation. It made scheduling easy for my schedulers and the ability to update drivers and change routes was very smooth!

Cons

Having all routes deleted when updating one driver. This was overcome during the time frame we were using it.

Review Source

Response from OptimoRoute

March 28, 2019

Hey Rudy! Glad you overcame that initial hiccup to get awesome results.

MK

Michael K.  
General Manager  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Useful tool for planning routes"

September 18, 2019

4.0

Pros

Allows the planned time needed and the best ways to make numerous deliveries. Time and distance provided are able to be used for budgeting and quoting on costs.

Cons

The costing structure for use of multiply drivers only allowing the share the same amount of deliveries. Our drivers need many deliveries so this limits its use and only used when needed instead of all the time.

Review Source

Response from OptimoRoute

October 31, 2019

Hi Michael, Thanks for your OptimoRoute feedback. We're glad to hear that you've been experiencing the range of benefits of our route optimization software, like efficient delivery routes and better quoting for potential customers. Most of our customers see a return on their investment within weeks (even days), so please be in touch on support@optimoroute.com and let us know the details of your use case. We're sure we'll find the best options to suit your workflow.

BC

Ben C.  
Director of Community Engagement  
Religious Institutions  
Used the software for: I used a free trial

### "Church Deliveries"

January 4, 2021

5.0

Pros

I really enjoyed the ease of use in the importing the spreadsheets and planning for multiple route drivers.

Cons

It wasn't necessarily a problem with the software itself, it's more with the automatic route upload with Google maps for the driver's phones - it sometimes took us to incorrect addresses or just a little glitchy. I imagine the app for Optimoroute is significantly better.

Reason for choosing OptimoRoute

It looked like the most user-friendly and suited our needs the best.

Review Source

Response from OptimoRoute

February 5, 2021

Hi Ben, Thank you so much for taking the time to review OptimoRoute, we really appreciate it! We're so glad that you liked the ease of importing spreadsheets and the multiple route planning. Feel free to contact us at support@optimoroute and our team would be glad to go over any issues you're having. Additionally, make sure to follow us on social media to stay up-to-date with new software features!

eM

eugen M.  
ceo  
Food Production  
Used the software for: 6-12 months

### "Very fast and easy routing and planning of our weekly deliveries"

October 22, 2020

5.0

We use Optimoroute for our weekly deliveries and it works wonders. The price is right, and the user friendly platform is just perfect for our bussiness.

Pros

Easy to use. All I need. Affordable. Stable.

Cons

Not sure. Maybe add / change adresses directly from the driver app would be nice. Pricy sms redit, we have a company account still optimoroute charge us TAX when purchasing SMS credit.

Reason for choosing OptimoRoute

price, functionality and easy to use.

Review Source

DS

Dražena S.  
Marketing asistent  
Automotive  
Used the software for: 1-2 years

### "satisfaction with product"

February 23, 2023

5.0

Pros

application is easy to use, a good helper in creating a route.

Cons

There is no such thing. Everything is good.

Review Source

Response from OptimoRoute

March 21, 2023

Thank you for the kind words - we really appreciate it!

CL

Claudel L.  
Développeur web  
Internet  
Used the software for: I used a free trial

### "Logiciel de gestion d'itinéraire "

September 2, 2023

5.0

Pros

Très fiable et sécurisé, facile à utiliser

Cons

Non je n'ai aucun reproche à y faire. Je le recommande vivement à tous le monde.

Review Source

Response from OptimoRoute

October 29, 2024

Dear Claudel, Thank you for taking the time to share your feedback! We’re delighted to hear that you find our route management software reliable, secure, and easy to use. It's always our goal to provide a dependable and user-friendly solution for our customers. We also appreciate your recommendation—it means a lot to us! If you ever have any suggestions or need assistance in the future, please don’t hesitate to reach out. Best OptimoRoute Team

NH

Nicholas H.  
Owner  
Farming  
Used the software for: 6-12 months

### "Easy to use."

November 3, 2020

4.0

Pros

Ease of use. Available online. App has all delivery info. Able to use any map major map program. Able to call or text customers from app.

Cons

Importing from WooCommerce is a bit cumbersome and takes customizing and multiple steps .

Review Source

Response from OptimoRoute

December 14, 2020

Hi Nicholas, Thanks for the feedback, we really appreciate it! We'll be adding new features to our software soon, to be sure to follow us on social media for news and updates!

MS

Michael S.  
Owner  
Construction  
Used the software for: 6-12 months

### "1st year user"

December 18, 2018

5.0

It works in Lawn Care!

Pros

Ease of use, No online down time, Great routing.

Cons

Two step process when setting up a new address.

Review Source

Response from OptimoRoute

January 14, 2019

This is great, Michael! We are glad we can make it easy for you to plan the day for your drivers.

YA

Yuksel A.  
Vice President  
Wholesale  
Used the software for: Less than 6 months

### "Easy, Pragmatic and affordable"

April 30, 2019

5.0

Easy to Organize deliveries, Track Drivers, Solve repeat problems.

Pros

Trial Period, Easy to Sign up, Not to much settings, Great Customer Service

Cons

Analytics should be included in the price

Review Source

Response from OptimoRoute

June 20, 2019

Hi, Yuksel. Glad to see that OptimoRoute was easy to get going for you. If Analytics would be useful, that feature is included in the Enterprise plan. I'd be happy to activate it for you so you can give it a proper test.

DA

DOLORES A.  
owner  
Construction  
Used the software for: 2+ years

### "Overall good product"

October 22, 2020

4.0

Overall pretty good.

Pros

The copy and paste. Ability to change route.

Cons

I don't like how the software will put you on a block, and then 30 stops later bring you right back to the same block. I wish you could get better print outs of the entire map view.

Review Source

Response from OptimoRoute

November 6, 2020

Thanks for the feedback! Please be in touch with us at support@optimoroute.com, and we'll be happy to make sure you're getting efficient routes.

TB

Terry B.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Powerful tool"

October 22, 2020

4.0

overall, good. It's a tiny bit unintuitive for finding certain features. Some user experience testing would go a long way to helping this out.

Pros

You can control a lot of variables which is great.

Cons

It doesn't talk directly to my turn by turn mapping tool, so I often find that I'm pointed the wrong way once I am at a delivery.

Review Source

JE

James E.  
Director of Sales  
Wholesale  
Used the software for: I used a free trial

### "\[SENSITIVE CONTENT HIDDEN\] is an amazing representative of your product"

March 20, 2020

5.0

Pros

I really like all the options for seeing your routes in real time. The main reason I am writing this review is the customer service I received was above and beyond what I expected. \[SENSITIVE CONTENT HIDDEN\] walked me through the entire process and made helped me feel confident in using the system!

Cons

There are some inefficiencies in routing when it comes to putting 2 stores that are within walking distance on 2 different routes.

Reason for choosing OptimoRoute

Still reviewing options , but your customer service makes this one go to the top of my list!

Review Source

Response from OptimoRoute

October 22, 2020

Hi James, this review is still making us smile! It's feedback like yours that keeps OptimoRoute focused on giving customers the best service and product possible... Thanks for going to the effort of sharing!

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