Who Uses This Software?

Brands who offer products and services to their customers on websites, mobile and apps and are interested in offering an extraordinary experience to increase engagement, conversions and revenue.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ContentSquare
  • www.contentsquare.com/
  • Founded 2012
  • United States

About ContentSquare

ContentSquare is a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.


ContentSquare Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

ContentSquare Reviews Recently Reviewed!

The solution helped me optimize my conversions and increase my ROI thanks to analytics & AB testings

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: > Customer support - strong analytics teams to make us increase our level on the solution
> Very few bugs
> Complementarity with Google Analytics : you get to know WHY people are buying or not
> Very efficient AB test functionality
> Easy to use segmenting tools
> Very easy to quantify you GAINS in money
> Empowering the business team to test hypothesis quickky, without IT
> An enabler for Agile methodology and team transformation

Cons: > Some functionality are still a bit hard to use, like the heat maps
> We could have more recommendations based on Machine learning

Overall: I increased drastically my conversion rates and got a lot more flexibility vs IT to test UX hypothesis.

Content Square is the best UX analytics tools I know.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a big marketplace with millions of monthly users we have tones of data, many differents journeys and potential issues to solve. Content Square allows us to very quickly understand our customer journeys and identify our main pain points. We use it to drive our roadmaps and to use data as a key elements when defining our wireframes. Its very user friendly interface make it almost fun to use.

Cons: It is not yet available on Apps but we are part of their beta program for apps. For now we only collect the App data but do not have a nice user interface to access it. We hope to have it soon

Overall: Improved UX. High ROI. Improved team efficiency

It is a great tool to improve UX in all our website

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: IT provides an easy to use experience tool for people within the Digital Marketing organization to improve end user web experience

Cons: It will need to incorporate in the future more predictive & AI technology to be able to predict some customer behaviours