---
title: "Contentsquare Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Contentsquare Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more."
source_url: "https://www.capterra.com/p/161591/ContentSquare/"
page_type: "product"
language: "en"
publication_date: "2026-10-21"
---

# 

 Contentsquare Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Contentsquare

## What is Contentsquare?

Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

## What is Contentsquare used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)

Top alternative

Featured

Overall rating

Based on 124 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$40

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Contentsquare?[Manage this product listing](https://www.g2.com/products/contentsquare/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Contentsquare

4.8 (124)

VS.

[4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/)

Starting Price

$40

Flat Rate, Per Month

Starting Price

$12

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (124)

Ease Of Use

4.9 (542)

Value For Money

4.4 (88)

Value For Money

4.6 (377)

Customer Service

4.9 (110)

Customer Service

4.1 (301)

## Contentsquare alternatives

Highest Rated

[4.7 (268)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

[Smartlook](https://www.capterra.com/p/164713/Smartlook/)

[4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/)

Starting price

$55.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/164713/Smartlook/)

[Fullstory](https://www.capterra.com/p/153721/FullStory/)

[4.6 (67)](https://www.capterra.com/p/153721/FullStory/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/153721/FullStory/)

[View all alternatives](https://www.capterra.com/p/161591/ContentSquare/alternatives/)

## FAQs about Contentsquare

Overview

### What problems does Contentsquare solve?

Contentsquare solves the problem of unclear website behavior by revealing where visitors hesitate, abandon journeys, ignore content, or encounter broken elements. Journey maps, zoning analysis, session replay, and impact metrics help UX designers, product managers, e-commerce teams, and conversion specialists prioritize page changes, validate A/B tests, and build evidence-based optimization roadmaps.

Answer based on 92 reviews

Overview

### Which roles and teams benefit most from Contentsquare?

Contentsquare is most used by UX designers, product managers, and digital project teams to examine user journeys, identify friction points, and prioritize website improvements. Ecommerce, conversion-rate optimization, SEO, and digital analytics teams use it to assess page performance and shopping behavior, while owners and executives monitor digital experience outcomes.

Answer based on 124 reviews

Overview

### What company size and industries is Contentsquare built for?

Contentsquare is built for enterprise brands with digital products and services, with 51% of reviewers from enterprises and Retail as the leading industry at 30%. It also serves midsize businesses (28%) and small businesses (21%), including Information Technology and Services and Marketing and Advertising organizations, each representing 7% of reviewers.

Answer based on 124 reviews

Features and Usability

### What are the key features of Contentsquare?

Contentsquare includes core behavioral analytics for websites, centered on Zoning Analysis, Session Replay, Customer Journey Mapping, and heatmaps. These visual analysis features help teams identify friction points and measure page engagement. It also supports funnel analysis, customer segmentation, A/B testing analysis, conversion tracking, and real-time reporting for website optimization.

Answer based on 45 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Contentsquare offers the Growth plan from $40 per month at a flat rate for 7,000 monthly sessions. It includes 13 months of data, three projects, session replay, funnels, and heatmaps, plus free version and trial options. Reviewers note the platform can be costly, and Find & Fix is not bundled into the core product.

Answer based on 10 reviews

Integrations

### Which third-party tools and platforms does Contentsquare integrate with?

Contentsquare integrates with Google Analytics 360, Adobe Analytics, Adobe Experience Manager, AB Tasty, BigCommerce, Datadog, Bazaarvoice, and 6sense Revenue Marketing. Its catalog includes over 50 integrations, covering web analytics, experience testing, ecommerce, customer feedback, performance monitoring, and marketing platforms. Reviewers specifically confirm Google Analytics 360 integration for combining behavioral and online data analysis.

Answer based on 16 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Contentsquare?

Contentsquare offers live online training, webinars, documentation, and videos to support rollout. Reviewers report that product managers, designers, and other nontechnical users can learn core analysis tools quickly after training, while analytics newcomers and administrators configuring mappings may need more time. Ongoing support and training sessions help teams build confidence with advanced features.

Answer based on 38 reviews

Getting Started and Support

### What customer support options does Contentsquare offer, and how do users rate the experience?

Contentsquare offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe the support team as responsive, knowledgeable, attentive, and helpful with onboarding and training. Some users find the platform complex initially or certain features unclear, making ongoing guidance especially valuable.

Answer based on 45 reviews

Insights

### How well does Contentsquare help teams find website insights?

Contentsquare helps teams turn customer behavior into actionable website and conversion insights. UX, product, and marketing teams use journey analysis, zoning, session replay, and testing integrations to identify friction and prioritize improvements. Its visual reports make findings easier to share, although teams get more value after training on the platform’s deeper analysis options.

Answer based on 39 reviews

## Features

AI summary

Based on 3,764 Customer Experience reviews

Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities:

-   **Feedback Management** (**38%** of reviewers rated this feature as critical)
-   **Surveys & Feedback** (**46%**)
-   **Reporting/Analytics** (**43%**)

Contentsquare includes **Feedback Management** and **Reporting/Analytics**, giving teams a way to collect and organize customer input while tracking trends and performance through data. However, it does not include **Surveys & Feedback**. By covering **Feedback Management** and **Reporting/Analytics**, the product helps businesses understand customer sentiment, identify experience issues faster, and make more informed decisions based on measurable insights.

Reporting/Analytics

4.8 (17)

52.94% of 17 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Activity Tracking

4.7 (22)

54.55% of 22 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Heatmaps

4.8 (20)

65.00% of 20 reviewers that rated this feature as important or highly important

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Alerts/Notifications

4.4 (16)

43.75% of 16 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Data Visualization

4.8 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Graphical representation of data

For Websites

4.7 (14)

42.86% of 14 reviewers that rated this feature as important or highly important

Software is used for working on online pages

Contentsquare 67 features

### All Features
- A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness
- Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Analytics: Tools for the systematic analysis of various types of data or statistics
- API: Application programming interface that allows for integration with other systems/databases
- Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content
- Behavioral Analytics: Track and analyse user behavior within a system or network
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)
- Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels
- Customer Profiles: Record customer information, purchase history, and other notes
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customizable Reports: Alter the layout and content of reports
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Dashboard Creation: Creation and customization of dashboards
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- For Mobile: Compatible with mobile devices
- For Websites: Software is used for working on online pages
- Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal.
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page
- Issue Tracking: Record and follow the progress of every issue
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Data Collection: Collect information from multiple sources
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Predictive Analytics: Predict future data based on historical data sets
- Product Data Management: Capture, organize and track product-specific data and information in a centralized location
- Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Referral Tracking: Log and store the source of contacts/leads
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts
- Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
- Screen Activity Recording: Capture what is happening on a computer screen
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- Survey/Poll Management: Create and administer polls and surveys
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
- Third-Party Integration: Addition of necessary external data, applications, tools, or features
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time on Site Tracking: Track the amount of time users spend on websites
- Usability Testing: Process of evaluating a product or website by testing it with representative users.
- User Interaction Tracking: Monitor user activity through engagement methods
- User Journeys: Track user's interaction with the prototype
- Visitor Tracking: Track visitors and purpose of visits
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Visualization: Graphical representation of data or processes
- Web Traffic Reporting: Collect and analyze traffic data about website visitors
- Website Analytics: Track and analyze information regarding website visitors

---

Get Advice

We can help you find the software with the features you need.

Features

4.8 (124)

4.8

Based on 124 reviews

## Pricing

Value for money

4.4 (88)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/161591/ContentSquare/pricing/)

Free

$0.00

Growth

$40.00

Flat Rate,Per Month

It includes:

-   Session Replay
-   Zone-based Heatmaps
-   Journey Analysis
-   Funnels
-   Impact Quantification
-   13 Months of Data Access
-   Frustration Score and Advanced Filtering
-   3 projects
-   Sense AI Chat
-   Session replay summaries
-   Heatmap summaries
-   Sense Analyst lite

Pro

Custom

It includes:

-   Journey Analysis
-   Zone-based Heatmaps
-   Impact Evaluation
-   Precision Filtering, Retroactive
-   Up to 6 projects
-   Event-based, cross-session & cross-device user journey analysis
-   Error analysis & real user monitoring
-   Conversion & revenue attribution (channel, campaign & AI source)
-   AI agent site readiness & interaction analysis
-   Multi-session replay summaries
-   A/B testing & outcomes analysis (add-on)
-   Sense Analyst (add-on)
-   Conversation Intelligence (add-on)

Enterprise

Custom

It includes:

-   Unlimited projects
-   Advanced troubleshooting: real-time errors, synthetic monitoring
-   Dedicated support & SLAs
-   A/B testing & outcomes analysis (add-on)
-   Sense Analyst with proactive and scheduled insights & visual stories
-   Agentic memory, project context & connectors
-   Conversation Intelligence (add-on)

Value for money

4.4 (88)

4.4

Based on 88 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[

Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[

Domo](https://www.capterra.com/p/119119/Domo/)[

XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (110)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (110)

4.9

Based on 110 reviews

## User reviews

Overall rating

4.8

Based on 124 reviews

Filter by rating

5(102)

4(22)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SB

Steve B.

Lead Digital Analyst

Consumer Electronics

### "Sense AI is helping take Contentsquare to the next level"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 9, 2026

Rather than using Contentquare just for zonings, the new Sense AI tool is allowing us to more easily link to other modules to give a more holistic view of the data. For example whereas previously we'd rarely use Session Replays, the AI summarisation is now allowing us to better use its insights too

Pros

Contentsquare has now incoporated Sense AI into its modules, which enables quicker speed to insight, as well as allowing you to quickly build mappings + summarise multiple video replays on-the-fly. Typing a series of questions is often easier than manually setting up/analysing the same thing step-by-step

Cons

When only dipping in and out of the product it can still be difficult to undertake some of the more intricate analysis setups, e.g. displaying the correct views, and correct metrics for an AB test for example. But that goes for most tools and repetition can help habitualise such analysis processes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2026

Hey Steve, Thank you so much for sharing this thoughtful review. We are really glad to hear how Sense AI is helping you get to insights faster and unlock more value across modules, especially with mappings and session replay summaries. We also appreciate your honest feedback on more advanced analysis setups. Your input is incredibly helpful as we continue to improve usability and make complex workflows easier over time. Thanks again for taking the time to share your experience with us! Your team at Contentsquare

JS

Jamie S.

Owner

Hospitality

### "Contentsquare for the win!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 12, 2024

Overall, my experience was great. I had no trouble with the software, and it was very helpful in my day-to-day business needs.

Pros

The ease of access and the ability to navigate features as a first-time user was what made this my go to. It has also helped me to grow more as an independent business owner, and i would highly recommend it to any of my colleagues.

Cons

None, the program is easy to use and great for beginners.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Matt L.

SEO and Digital Analytics Manager

Banking

### "Simple and effective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 11, 2023

Pros

It's a simple toolset to learn and provides an additional layer of insight into customer behavior. Their customer service is also exceptional.

Cons

It's expensive, and modules that you'd think would be included as standard, like the error detection package are optional add-ons.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jeff S.

Director

Financial Services

### "Simple and easy"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 4, 2023

Pros

I enjoyed the user experience. I found it easy to pick up.

Cons

Nothing in particular stands out that I liked least.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Stephanie L.

Web Manager

Non-Profit Organization Management

### "Quick to set up & Intuitive "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 21, 2023

ContentSquare and its support team have been awesome. We're still working with our implementation manager since we had a few snags on our end, but overall I'm excited to start strategy sessions with our CSM.

Pros

ContentSquare allows you to easily understand user behavior and almost functions like an A/B test. The snapshots & zoning analysis are invaluable when launching new pages and changing the contents of existing pages.

Cons

It's difficult to compare past snapshots (no way to label what iteration you're looking at).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BJ

Blanchon J.

CEO

Marketing and Advertising

### "The best for auditing sites"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 13, 2023

The analysis makes it possible to really detect the improvements to be made, with real performance gains.

Pros

Ease of implementation and speed of analysis.

Cons

Prioritization of detected problems, by importance.The ability to serially audit all the pages of a site.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PA

Prajjwal A.

Software Engineer-II

Information Technology and Services

### "Contentsquare is a fantastic resource for efficient day-to-day operations in any business"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2023

We've been able to understand better how users interact with our websites since implementing the Contentsquare platform, which has allowed us to focus on improving the areas that garner the least attention and strengthen those that do. It provides a robust set of capabilities that we could use, and your license charge was pleasantly low compared to similar products on the market. The adaptable interface was another selling point since it let us fine-tune the experience to our liking.

Pros

We can analyze the massive amounts of data we produce daily with incredible speed and efficiency thanks to Contentsquare's platform, primarily because of the structure it has provided us with, thanks to the tools it has that end up providing a very versatile and flexible interface when creating custom panels. There is a steep learning curve, but we like that we can tailor the look of the control panels to our preferences, and their help desk is responsive whenever we have questions or issues.

Cons

While I haven't found anything majorly annoying with the site thus far, we're wondering why you need to log in twice whenever you visit. As a suggestion, I could say that it would be pretty helpful if, in an update, they created a session within the platform where there were small video clips giving tips on how to use at least the most used tools of the platform; that way, users wouldn't have to contact the support of attention for any mishap if they didn't first seek a solution there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Carmen A.

E-commerce Manager

Luxury Goods & Jewelry

### "Contentsquare review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 8, 2023

Analyzing A/B tests has become much more valuable with Contentsquare, because I am able to segment on a very detailed basis now - it's amazing! Also, Contentsquare has become my one-stop source for e-commerce, UI/UX, and commercial decisions, from big to small. Once you have passed the learning curve of the platform, it's so easy and quick to retrieve most essential information.

Pros

Contentsquare is a helpful platform for companies that are looking for easy ways to before more data-driven in their day-to-day decision-making. The platform is relatively easy to break in, also for analytics beginners. The features that allow you to analyze from macro- to micro-level allow for detailed and thorough analyses.

Cons

The Define module with mappings, goals and segments take some time to set up, making the initial stage of implementation and getting the whole platform up and running and in sync with current checkout events a bit longer. Also, the session replay module does not seem to work quite as well as what I had experienced with Hotjar so far.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SI

Shawn I.

Tag Analyst / Lead

Internet

### "Great Platform for Additional Insights"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2023

Pros

The heatmap feature is the most used feature so far, along with the chrome extension.

Cons

The limit to the session replay recording time should be extended indefinitely.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hugo H.

Analytics Consultant

Information Technology and Services

### "Le meilleur outil d'analyses UX du marché"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 10, 2023

Pros

L'intégration avec le tracking se fait correctement. Ce que l'on apprécie le plus avec l'outil sont les possibilités offertes pour les différentes analyses (sondages, heatmaps, zoning, tunnel de navigation)

Cons

Côté technique, il y a une certaine complexité à intégrer ContentSquare correctement sur les différentes balises lorsque l'on utilise un TMS. Il faut savoir être technique pour collecter certaines données sur l'outil

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/161591/ContentSquare/reviews/)

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