HOA Express

HOA Express - HOA Websites


5 / 5
15 reviews

Who Uses This Software?

HOAs, condos, and neighborhoods. Board members typically set up and maintain the website.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/year
  • Pricing Details
    No setup fees or hidden costs
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • HOA Express
  • www.hoa-express.com/
  • Founded 2009
  • United States

About HOA Express - HOA Websites

HOA Express provides an industry leading interface for creating community websites. Thousands of neighborhoods, HOAs, and condominiums from every U.S. state and more than a dozen countries across the globe count on us to power their online presence. We believe offering the friendliest-to-use tool packed with a plethora of features is the key to our high customer satisfaction. Our website builder should make running your community easier, and every decision we make is aimed at that goal.


HOA Express - HOA Websites Features

  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management

HOA Express - HOA Websites Reviews Recently Reviewed!


A Great Choice for our HOA site

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: * A helpful website with good content so we could do a thorough evaluation of their platform.

* A very responsive support team who gives 1:1 assistance - more of a custom support experience without the high price tag of other custom web builders.

* Very easy to setup and use - in about an hour, we were up and running.

* Great value and functionality compared to other vendors in this space.

Cons: There are some limitations in the page templates, but the support team has been very helpful in answering questions about the pages and always shares our feedback with the product team who made quick changes to support our requirements in some cases.

Overall: Our HOA was still doing everything on paper. We needed a better way to build a sense of community, improve communication and save time and cost. We evaluated a handful of vendors who provide HOA website templates. Our choices were narrowed to 3: HOA Express, HOA Space and HOA Sites.

From the beginning HOA Express stood out when you compared features for the price. The page templates provided everything we needed, they had unlimited document storage with some text messaging included in the subscription and the free trial made it very easy to see our site before we committed to a subscription. They even provide automated letter mailing which we aren't doing currently but hope to take advantage of in the future.

Where HOA Express really stood out was with their support. I had some questions during our evaluation phase. My emails were always responded to within an hour. I received email tips during our trial phase that were always timely, including an offer to schedule a 1 on 1 consultation with a designer to ensure we were getting every advantage of the site. I took advantage of this and during our consultation, I had some questions the support person took back to the product team. She responded to me within a couple of hours of our consultation. One of those questions involved the product team making a change to add a link to a section of a page. Very responsive!



Our site has been live now for 2 months and our residents love it.

HOA Express is THE BEST!!!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can't say enough about HOA Express!!! Not only was it super easy to understand (and I'm not tech savvy), but the finished product is beautiful! Prior to our paid subscription, I had subscribed to "trial" periods for roughly 6 other HOA website templates. I was so impressed with the ease of use and the various options for creating unlimited pages within the website! What really hooked me was the fast response from IT!!! Their explanations to my questions are clearly spelled out, and many times include GIFs to support their explanation!

With the help of HOA Express, we've been able to create a website that is clean, useful, and aesthetically pleasing! Our residents absolutely love the website!!!

Honestly, HOA Express is far superior to any other HOA website template out there and I can see why they've been one of the premier HOA sites since 2011!

Cons: I seriously can't think of one! If you use HOA Express and find one, please let me know!!! I don't believe you'll be disappointed!

Overall: I can't say enough about HOA Express!!! Not only was it super easy to understand (and I'm not tech savvy), but the finished product is beautiful! Prior to our paid subscription, I had subscribed to "trial" periods for roughly 6 other HOA website templates. I was so impressed with the ease of use and the various options for creating unlimited pages within the website! What really hooked me was the fast response from IT!!! Their explanations to my questions are clearly spelled out, and many times include GIFs to support their explanation!

With the help of HOA Express, we've been able to create a website that is clean, useful, and aesthetically pleasing! Our residents absolutely love the website!!!

Honestly, HOA Express is far superior to any other HOA website template out there and I can see why they've been one of the premier HOA sites since 2011!

This is a full-featured website tool with incredible tech support

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For many years my homeowners association used GoDaddy for hosting our website, along with their Website Builder tools. Our HOA board decided to find a product that any of our residents could manage without web-building experience. HOA Express fit the bill completely! It does EVERYTHING we need! Here are the features I like the most:

- Extremely easy to design our website using templates.

- Residents create their own login and password and can customize their security settings.

- Directory lets each homeowner provide whatever information they wish to share with their neighbors.

- Announcements, newsletters and other important messages can be emailed to every resident or to a specific group of residents like board members.

- A sample email is sent to me to review prior to blasting it to the entire neighborhood.

- Monthly or weekly emails are automatically sent to residents, summarizing upcoming events and new website content.

- Texts can be sent to residents' cell phones for immediate communication such as security alerts.

- Residents can pay HOA dues online from their bank accounts or by credit card.

- Pages can be easily added and edited.

- Documents and photos are uploaded lightning fast.

- Changes made to website occur instantly!

- Technical support questions are answered within 24 hours (sometimes even within 24 MINUTES) with clear explanations and video tutorials.

Our HOA has been a satisfied user of HOA Express since 2013.

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up, easy to administer. Customer Service questions answered in a reasonable length of time. Continuously adding improvements and new features in response to customer needs.

Cons: The on-line manual could be more comprehensive. Sometimes I look for something there and then have to contact Customer Support. I have to mention that I always get a timely response from Customer Support.

Overall: Ability to communicate effectively and easily with all HOA Residents.

We use HOA Express for our Neighborhood Social Group (600 members and growing)

Nov 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service is excellent. I get a return response within hours for any emailed question. The software is consistent throughout and allows us to quickly edit, add or change functionality and pages. Our site looks clean and professional.

Cons: Some functionality is rigid and could be more flexible. However, even with that, Customer Service takes your requests and if logical, presents to the team for modification.

Small 55 plus community loves it

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: As the web master (by default since I am a retired computer company program manager) for our very small 42 unit 55 plus condo community, we needed an easy to set up and use web site. HOA Express filled that need and more and for very little impact on our HOA dues. Most used pages are the community directory, calendar, blast communications and parking lot folders for our financial and committee reports. the community directory makes creating hard copy versions of the directory easy and greatly appreciated by older residents who are still happier using a "telephone book" to call their neighbors. The calendar makes condo community event posting easy and individuals who wish to reserve the club house post their claim to the resource there as well. Reaching all residents quickly is a snap with blast communications, and i have given privileges to all residents to use this feature. Finally, all legal and important documents are filed in folders on the web site for all residents to review if desired.

I am only using a few of the features offered since our community is so small, but love the overall ease of use, and the positive impact it makes on our community.

A quick and easy customizable solution for HOA's

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: When I became a director of our HOA, we had no good way to communicate. The only surefire way was to go door to door or send notices via email. Not being a web designer I didn't want to create my own webpage so I did a search and stumbled upon HOA Express. Hands down it was the best decision we made as an HOA. We have used the service for 4 plus years and haven't had a single issue. Our residents feel informed and always complement the Board for running such an outstanding site. After quickly setting it up I can honestly say that we haven't had to do much to maintain the site at all. Residents can update their own email address and contact information, board members can send out mass notices or post information as necessary. Even coordinating neighborhood functions is easier with the calendar and neighborhood news sections.

Support is also top notch. We don't get any spam emails or requests from other services and when you do have a question, Wes always seems to answer immediately. If you do have a suggestion for the site, he looks into it and adds it if he can.

You cannot go wrong with HOA Express!

excellent company with terrific support

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the ease of use was awesome being green to building a website. I took this project on a volunteer home owner to see how far I could get with it and it was so easy to do following their templates.

Thanks for the help and support

Cons: Would love to see marquee page as well as a vendor advertisement page other than that its a great site with a lot of great features

Vendor Response

by HOA Express on March 21, 2018

Glad to be able to serve your community, and thanks for the wonderful review!

HOA Express gets an A+

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our homeowners association has used HOA Express for over 4 years. It has been the perfect tool for us and made the lives of our board members so much easier! Dissemination of information to our membership is a breeze...either by posting news articles, sending text, email, or old fashioned snail mail. HOA Express does it all! The website features are very easy to use. They are constantly improving the site and adding more features. The customer service has been A+, with questions answered immediately. Well worth the money.

Western Shores Association

Apr 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My only difficulty with the website is trying to rearrange items in my treasurer's file. Every time I tried to order them, the original names of each entry was changed to simply Treasurer.

Since there were many files, I had to do it several times to get them in order.

A HOA Neighbirhoid Needs This

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Most neighborhoods these days have a Home Owners Association to maintain property values and a pleasant lifestyle because otherwise one egligent neighbor can ruin resale values and drive buyers away

Cons: I wish it had more legal input in the software also for dealing with ignored lawn cutting putting up unauthorized antennas etc

HOA Express review

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: HOA Express has been our webpage host since the beginning of our neighborhood. The website was easy to set up and design. Wes has always been helpful and professional. It's been easy to maintain. I have only positive things to say!

best hoa software out there

Apr 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been a user for over 3 years, and the quality and ease of use is top notch. The document storage feature is fantastic. the ability to restrict pages is also great. No complaints at all ever.

HOA Express

Apr 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Very good application and support. Does everything we wanted and a lot more. We evaluated twenty web sites before settling on HOA Express and are glad we did.

View current HOA charges and news

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software makes it convenient to keep up with your HOA dues and announcements

Cons: It would be nice if there was a form to address concerns with the other neighbors