# Knit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Knit the right Payroll solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161597/Knit/reviews --- Knit 4.7 (141) [View alternatives](https://www.capterra.com/p/161597/Knit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Knit Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews KM Kaylee M DirectorAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Not only will they issue T4s and ROEs directly to the appropriate authorities (not available with QuickBooks payroll and many other cloud solutions), but they also allow for flexible billing options to pass on the subscription to the client with the firm discounted pricing!“ December 20, 2024 MB Mike B MANAGERRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “The fact that we signed on to Knit and they started inputting our information to get set up and then they ghosted our company and did not respond to multiple emails and voice messages to finalize the set up.“ December 16, 2024 MD Michael D Managing PartnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The software keeps us organized with all our HR needs and runs payroll for us in autopilot.“ December 17, 2024 NS Nathan S ownerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “They told me wrong information, and ended up leading me down the wrong path for submitting payroll, and then they left me hanging and basically said you have to figure it out yourself. “ July 26, 2025 NL Nathalie L Head of Marketing and HRComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “It was easy to track Paid Time Off requests, and my employees could easily get a copy of the documents they needed at the end of the year to do their taxes.“ December 27, 2024 Ari D ConstructionConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Lots of glitchyness generating reports. “ July 25, 2025 NL Nathalie L Head of Marketing and HRComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “It really is a solid solution and it doesn't feel like anything is missing, or like anything is clunky which is really nice if you've ever tried other systems that feel a little more "cobbled" together.“ December 27, 2024 NS Nathan S ownerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Just one issue after another, and often the "support" team were the ones causing issues. “ July 26, 2025 ## Showing most helpful reviews Showing 1-25 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aislinn K. Marketing Assistant Management Consulting Used the software for: 6-12 months ### "Entreflow Consulting Group's use of Knit" April 19, 2019 5.0 The implementation was a little bit clunky for us. So I know they're working hard to make sure that that's super smooth. But to be honest most payroll implementations with all the other apps out there are a little bit clunky so it's not something that's going to really change. Something that's missing from most of the payroll apps out there right now is that holiday pay love; for B.C. we don't do it the same way as the rest of the country. So in order for us to do our stat holiday pay calculations correctly in this province, we need to be able to input the hours on a daily basis and none of the apps are supporting us with that at the moment. Pros So the amazing feature for this app is that it is a trifecta of an HR app, a benefits app, and a payroll app all in one. So it is not only just a payroll app but it's also a place for you to store your HR employee files and as well they have some benefits pieces in there as well. They do offer benefits programs too so it's all nicely organized in one place for you. Some more of the top features; it’s super easy to run the payroll if you’ve used a payroll app before, it's pretty similar. It’s really easy to use and there's an employee portal as well which makes it really easy, you don't have to print off or email pay stubs. The employees can go there and grab the information when they need to. They can also go in and change their information too which is pretty awesome. So they can update their address and other contact information. It does direct deposit, so again, they put in their banking information, the manager doesn't need to see it, no need to collect any forms of their banking information on it. They go in there, they get that set up and if they need to change it, they do that on their own. So it gives the employees the power to control their information. As well, on the H.R. piece, you can store contracts, policies, any kind of documents that you would want somebody to sign off on, and there's an e-signature capability in there so they can sign off on it. Cons the H.R. component of the app is cool but it's pretty basic at the moment. So you upload a document and then you can get the signature, you can see if people signed off on it. I think I'd love to see them move into adding more of an LMS (learning management system) piece within that too, so that you could do your employee onboarding or training through there. Maybe have some checklists, content videos, tax, what have you, and for the employees actually go through their onboarding through the app and be able to track where they're at and which programs they've completed and not completed. Review Source GM Gina M. Payroll Manager Food & Beverages Used the software for: 1-2 years ### "Knit is Awesome!" January 8, 2025 5.0 Overall experience now that I have a experience with the software is great and very happy with Knit. Pros Very user friendly for payroll processing for small business but has all the bells and whistle to deal with complexities. Love the help articles they are extremely helpful and easy to follow. Customer Support team is also a plus, they are very helpful and patient. Year end processing is also very straight forward and I absolutely love the reminder emails for payroll processing this is a great support! Cons Although understandably needed the 2FA is annoying. Review Source MB Mike B. MANAGER Retail Used the software for: Less than 6 months ### "Very Poor Company" December 16, 2024 1.0 Very poor, would not recommend to anyone in good conscience. Pros I liked that it is a Canadian company... Cons The fact that we signed on to Knit and they started inputting our information to get set up and then they ghosted our company and did not respond to multiple emails and voice messages to finalize the set up. Alternatives considered [Rise](https://www.capterra.com/p/163570/Rise/)[Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) Reason for choosing Knit They were Canadian and price were the factors Switched from [Windward System Five](https://www.capterra.com/p/43189/Windward-System-Five/) Windward is eliminating the Payroll portion of their software. Review Source Response from Knit People December 17, 2024 Thank you for your feedback, and I’m truly sorry this happened to you. It seems your messages may have been mistakenly caught in our spam filter. Please know that we’d never put in the effort to set up your account and input your information just to ignore you. We’re committed to improving our processes to ensure this doesn’t happen again. CS Chloe S. Bookkeeper Restaurants Used the software for: 2+ years ### "Honest review of Knit - would recommend. " December 16, 2024 4.0 Overall my experience is very positive! I have implemented it with a few different businesses now. Pros The ability to control which additions/deductions are added to each pay and the ease of which employees can have multiple wage rates. The interface is very user friendly! Cons There is no double overtime feature which results in having to do more manual calculations/sending explanations to the employees for these. As well there is no square integration which would be very helpful to reduce the manual entry for hours. Switched from [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) Didn't like ADP............................. Review Source MB Mary B. Director Operations Information Technology and Services Used the software for: 2+ years ### "Great payroll app for a small business" December 21, 2024 4.0 Two years managing payroll for a small business. Love that it will provide reporting for finance and HR needs. Pros Ease of use and price point for the scale of our business. Great support responsiveness when needed. Cons I’d like to be able to edit notes after posting. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Knit Winning Value proposition for small business Review Source TA Tamer A. Owner Restaurants Used the software for: 2+ years ### "great service" December 28, 2024 5.0 The setup was incredibly easy, and their user interface is clean and intuitive, making it easy to navigate even for someone without a payroll background. The team at Knitt is incredibly responsive and always willing to help whenever I have questions or need assistance. Pros great professional and easy to use. staff are very helpful Cons here are a few areas where I think Knitt Payroll could improve. For one, while the platform is generally easy to use, some of the more advanced features could benefit from additional guidance or video tutorials. Review Source MT Matt T. Accountant Restaurants Used the software for: 6-12 months ### "Better than QBO Payroll" January 14, 2025 4.0 It was a nice switch from quickbooks. Having multiple available wage rates was absolutely necessary for this company and it was a great help. Pros We switched from quickbooks payroll to knit as we outgrew what quick books could offer and it is was quite streamline. It was easy to input historical year data as we switched mid-year. It is great that Knit submits taxes for us and that you can file ROE's through knit rather than having to create and ROE web account. Cons It would be nice if the manual entry payroll would calculate the employer portion themselves since it is just a direct calculation rather than having us have to input and calculate ourselves. It seems like it could be possible as Knit normally calculates this themselves while processing regular payrolls Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We outgrew what qbo could offer the company Review Source BR Brandon R. Owner Environmental Services Used the software for: 2+ years ### "Easy peasy" December 17, 2024 5.0 It's been great, I enjoy that I don't have to do the CRA reporting myself Pros Very easy to set up and use. Knit takes the thinking and reporting out of doing my payroll and makes sure I hit my payroll deadlines. Cons There's really nothing that I don't like, it's actually super easy. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Knit Quickbooks was trickier to set up than Knit Review Source RM Rajan M. Director of Sales and Finance Biotechnology Used the software for: 6-12 months ### "Knit helped all our payroll needs as a startup!" December 16, 2024 5.0 Amazing team would recommend to anyone looking for payroll solutions Pros Easy on boarding. Great communication. We’re able to get us set up very quickly. Cons Didn’t have anything bad to say, maybe have more videos? But not necessary. Alternatives considered [Certainly](https://www.capterra.com/p/183590/Certainly/) Reason for choosing Knit Ease of use and price were the main factors Review Source AA Abby A. Account manager Retail Used the software for: 1-2 years ### "Account Manager" December 29, 2024 5.0 Very easy program to use. Technical support are great , friendly and on point and fix any issues right away.\[sensitive content hidden\] from support has been a great help on assisting me with any issues. Pros Easy to use website, you can use the app. Easy to navigate. Technical support was fast to resolve problems. Cons I have no complaints about knit. Everything is perfect Review Source DR Donna R. Office Manager Bookkeeper Financial Services Used the software for: 6-12 months ### "Review from a non technical person" December 29, 2023 5.0 Wonderful experience. I would recommend this product to anyone. Pros Once set up it is easy to use. The customer service is outstanding and any question or issues I had with the initial set up were answered promptly and thoroughly. Any questions or concerns or changes required throughout the year were handled in the same manner. Cons No cons at all. We loved all the features offered. Alternatives considered [Wagepoint](https://www.capterra.com/p/138169/Wagepoint/) Reason for choosing Knit It had all the features we required. The cost was in our required range as well. Switched from [ADP SmartCompliance](https://www.capterra.com/p/226192/ADP-SmartCompliance/) There payroll service is based out of country. They did not understand questions and replies were not timely. Review Source AE Abdul E. CPA Accounting Used the software for: 2+ years ### "Easiest Payroll Software to Use" December 20, 2023 5.0 Great! Very modern look and feel of the site, features are easy to find and use. Reports are easy to read and understand. Integration with other platforms (quickbooks, for example) is very handy as well and saved much time for payroll reporting. Pros Very easy to set up and use the software. The automation in there is very handy for business owners who can't spend too much time on administrative tasks such as payroll. Platform is laid out very well, making it very intuitive for most useful features. Cons Not much to dislike. If anything went wrong, customer service is always there to help right away. Alternatives considered [Wagepoint](https://www.capterra.com/p/138169/Wagepoint/) Reason for choosing Knit Much more modern look and feel, as well as easier to use features. Wagepoint felt a little behind in the ease of use, and looks a bit dated in terms of the site look and reports generated. Review Source MG Mandy G. Operations Manager Retail Used the software for: 1-2 years ### "Knit is a great product" December 21, 2023 4.0 Pros Ease on onboarding new employees and the ability to generate custom reports Cons Too geared towards Ontario legislation, having to adapt it to adhere to BC ie sick pay Switched from [Payworks](https://www.capterra.com/p/235453/Payworks/) Company was purchased by mew owners and Knitbwas chosen by the bookkeeper Review Source AS Alana S. Payroll Administration Textiles Used the software for: Less than 6 months ### "Glad I Switched!" January 12, 2024 5.0 We recently switched from ADP to Knit and the transition has been fantastic! The support team is the best and so knowledgeable. Every time I have called in with a question, I always got an answer that made sense. Our first payroll went off without a hitch! Pros The platform is intuitive and modern, the ease of updating employee information is astounding. The reports are very easy to use and read. Cons Can't find anything negative to say about Knit. Alternatives considered [Payworks](https://www.capterra.com/p/235453/Payworks/) Reason for choosing Knit The demo blew us away, how so many things were thought of for what employers and employees will need in the course of a year. From year end reporting to bi-weekly payroll Knit stands above the others. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP wasn't helpful in answering questions, the platform was outdated and clumsy to use. Review Source LP Lindsay P. Owner Accounting Used the software for: 2+ years ### "Easy for our small team" December 19, 2024 5.0 Using Knit has made it easy to onboard and offboard Pros Very easy to use, user friendly. Having the reminder emails when it's time to run payroll is helpful too! Cons I don't love the summary page, but it's fine. Review Source MS Martin S. Owner Sports Used the software for: 2+ years ### "Green Wave Soccer Kingston" December 16, 2024 5.0 Pros The simplicity of the website is nice to deal with. Cons The price could be cheaper for the product as it seems there is not much overhead on your end. Review Source OK Olivia K. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service " December 20, 2024 5.0 Pros Knit has been super easy to use and there is always support when needed! Cons I have not come across any issues, I have had a great experience! Review Source LL Libby L. Creative Strategist Marketing and Advertising Used the software for: 1-2 years ### "Knit lets me know what I want to know, whenI want to know it, without having to bother anyone else." December 21, 2023 5.0 I enjoy using Knit because I can use it at night or on weekends and don't have to ask an HR person to do (or check) things for me. It keeps track of things I don't keep track of (like the exact dates I booked off for a vacation, or when I requested 3 hours off for a CT scan) and I can re-download last year's T4 if I can't find the one I printed out. Pros Knit keeps track of things I don't necessarily keep track of - and I can get answers 24/7, instead of having to ask an HR person to look something up for me. For example, I recently checked Knit to see what I wrote when requesting time off because I couldn't remember when I had a particular medical test. I knew I'd noted it when I requested 3 hours off. Cons I have absolutely no complaints about Knit. Review Source LB Lisa B. Director of Finance Information Technology and Services Used the software for: 6-12 months ### "Best Option On the Market Today" December 14, 2022 5.0 It's great. We save time and money. The employee experience was significantly improved. Pros We switched over from ADP to Knit and it was a breath of fresh air! I love being able to control the income types, deductions, and codings from within the software and not have to rely on customer service. Implementation was easy and fast. We did hit a few technical hiccups as we switched over mid year and the uploads weren't seamless, however, customer service was amazing, responsive, and solved the problems. Cons There are a few reporting features that I am missing, but other than that, I am very happy with Knit overall. Reason for choosing Knit The most options for the best price and best user experience. Review Source NB Nikki B. National Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Knit makes payroll simple for not for profits" December 21, 2023 5.0 From the initial set up to the continual usage, simplicity is the key word. Pros I enjoy how easy Knit makes payroll. Reports are simple to use and easy to find. All the features available are fantastic. Cons Honestly, there isn't anything that I have found that I don't like. Reason for choosing Knit Once I researched Knit, there was not other alternative I looked into. Review Source CH Courtney H. Bookkeeper Accounting Used the software for: 2+ years ### "Very user friendly and efficient " December 17, 2021 5.0 Highly Recommended Pros It is easy to use, the reports make things easier for calculating what you need over any time frame, it tracks your vacation accrual, sick time and everything. You can create ROEs and submit them to CRA, it has a lot of capabilities, I used to use ADP and Ceridian and this is just as good. Cons Haven't found anything yet that I can comment on. Review Source ER Elodie R. EA Design Used the software for: 1-2 years ### "Good software" December 21, 2023 4.0 Pros Easy to use on my daily admin days, payroll or easy to make and track Cons we use an other software to track time, not the most convenient Review Source RR Ruth R. General Manager Marketing and Advertising Used the software for: 6-12 months ### "Admin & User" December 17, 2021 4.0 Response time to issues has been very good, the software is good, and I find it easy to use except for vacation allocation at the beginning of the year. Pros It's very easy to set up and navigate, it's intuitive, and the features that I need as administrator are there. Cons It is very difficult to set up and use the vacation allocation process. The need to set up "policies" for different individuals with different vacation is cumbersome - I want to say that "Jane Doe has 10 vacation days in 2022" and not bother with anything else. This is the worst feature by far. I would also like sick or other leave and vacation leave to be a different colour in the calendar view. Review Source KK Kevin K. HRM Food Production Used the software for: 2+ years ### "knit" December 21, 2022 5.0 Pros Everything is good, no issues or etc. Software is easy to use. Cons Some reports need to be instant. Review Source MC Michelle C. Owner Consumer Services Used the software for: 1-2 years ### "Cafe Knit User" December 20, 2023 5.0 It is good, there are some items they need to improve on. Pros It is Canadian and it is super user friendly. Cons The customer service is not as easy or quick to respond. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Human Services](https://www.capterra.com/human-services-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.