# Page 2 | Knit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Knit the right Payroll solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161597/Knit/reviews --- Knit 4.7 (141) [View alternatives](https://www.capterra.com/p/161597/Knit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Knit ## Showing most helpful reviews Showing 26-50 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Construction Construction Used the software for: 1-2 years ### "Meh...you can do a lot better than Knit" July 25, 2025 2.0 Frustrating! Also seem to have minimal evolution in their product since I began using it. You would expect new features, improvements to existing ones, etc. Not with Knit. Pros Cloud-based, good security, easy to manage employees, ROEs are easy. It does most of the core things you would expect well enough. Cons Unreliable support staff. Over promise, under deliver. When you get them engaged they are confident but frequently provide timelines and their own self-imposed deadlines to fix things and they go AWOL. Lots of glitchyness generating reports. Hard to confirm that a payroll will balance before uploading to accounting software. Timeoff management is not good. Cannot get notifications to work. No integration with MS Teams. Review Source Response from Knit People December 24, 2025 Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention. Over the past year, we have strengthened our internal processes and service standards to improve responsiveness, accountability, and consistency in how client issues are handled. We also take a careful approach to product updates to avoid disrupting client workflows, while making ongoing improvements to core functionality based on usage insights and client feedback. NS Nathan S. owner Recreational Facilities and Services Used the software for: 1-2 years ### "Not worth the price. Terrible support. " July 26, 2025 1.0 Terrible. Just one issue after another, and often the "support" team were the ones causing issues. They would give wrong information, or just not listen to what the issues were and it would make it worse. Pros Not much to be honest. The onboarding process is confusing and not well supported, the running of payroll and getting reports is clunky. Cons Their customer support is terrible. They told me wrong information, and ended up leading me down the wrong path for submitting payroll, and then they left me hanging and basically said you have to figure it out yourself. The whole point of paying for payroll software is so I don't have to deal with it myself. It's overpriced, terrible support, and very clunky software. I gave them two seasons of trying to make it work. Not worth the money or effort. Review Source Response from Knit People December 23, 2025 Thank you for your detailed feedback, Nathan it offers valuable insights that help us continually refine our services. As a regulated money services business, Knit must adhere to strict FINTRAC requirements during onboarding to ensure full compliance and security, which can involve additional time and documentation, especially for initial setups; since your experience, we've strengthened our support with additional dedicated resources and expanded team training to provide more accurate, proactive, and responsive guidance. KM Kaylee M. Director Accounting Used the software for: 2+ years ### "Knit is the all-in-one best payroll platform" December 20, 2024 5.0 Excellent support and great platform. We have moved many clients over from QuickBooks to Knit for the superior experience, customer support, and the platform itself is much more automated than others on the market. Pros Knit is ahead of the curve with all things payroll. Not only will they issue T4s and ROEs directly to the appropriate authorities (not available with QuickBooks payroll and many other cloud solutions), but they also allow for flexible billing options to pass on the subscription to the client with the firm discounted pricing! Cons It can be difficult to get a new company verified before payroll services can be started using Knit. The verification process involves the client and relies on them knowing how to use digital ID verification through Plaid which is often a long drawn out process to walk them through and for them to complete, since we cannot do so for them. We would also love a time and attendance tracker that integrates directly in Knit. We have some work arounds with other third-party software, but it isn't perfect. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) ROE and T4 directly submitted by Knit to relevant authorities - this is not available in QBO Payroll currently! Knit is much more advanced and specialized in the area of payroll compared to QBO. Review Source NL Nathalie L. Head of Marketing and HR Computer Software Used the software for: 2+ years ### "Really solid payroll management system!" December 27, 2024 5.0 I'm really happy with Knit and I would recommend it to other small business owners who are looking for an affordable payroll system. I think it covered all of the bases, the support was great when I needed help, and it's been great to be able to use it with more employees over time, too. Pros I liked using the system every two weeks to run our payroll, it was more intuitive than other systems I've tried in the past. It was easy to onboard new employees, manage things like reimbursements, and handle automatically sending documents to the CRA. It was easy to track Paid Time Off requests, and my employees could easily get a copy of the documents they needed at the end of the year to do their taxes. It really is a solid solution and it doesn't feel like anything is missing, or like anything is clunky which is really nice if you've ever tried other systems that feel a little more "cobbled" together. Cons There were a few sticky points like setting up vacation pay was not as straightforward as it could have been, and once a mistake was made it was hard to fix. But overall, there weren't a lot of problems or issues. Switched from [Wagepoint](https://www.capterra.com/p/138169/Wagepoint/) It felt like Wagepoint was clunky and it was difficult to use, keep track of what payrolls we had already run and which ones were still pending. The interface was outdated. Review Source AA Andrea A. Operations Manager Import and Export Used the software for: 2+ years ### "Great software" January 6, 2025 5.0 Love working with it. Easy to navigate and onboard new employees. Pros I find Knit very user friendly. The support team is really easy to reach if there are questions. Cons It is hard to get detailed information online with more intricate questions. The FAQ page is pretty basic so you need to email their support team. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed something more in-depth as the company grew with automatic pay and remittances Review Source Brent K. President Information Technology and Services Used the software for: 2+ years ### "A good start, looking for more" December 16, 2024 3.0 OK for the limited purpose of making Payroll simpler. But for a SAAS product, surprisingly very limited ability to integrate it into company processes Pros Onboarding a new person is pretty easy. Good to not have to manage individual payments. Cons No API, very limited integrations, booked vacations cannot easily be shared - have to have a second manual system to inform everyone (simple ICS file via email would be great). Have had a frustrating time getting some reports (Vacation IIR) - reports I had in Quickbooks 2008... Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Automated payroll deposit and centralized vacation management Review Source MD Michael D. Managing Partner Construction Used the software for: 2+ years ### "An easy to use payroll solution" December 17, 2024 5.0 We are a very happy customer. The software keeps us organized with all our HR needs and runs payroll for us in autopilot. Pros We really like that Knit runs on autopilot once things are setup. Cons I really don’t have a con to share. There have been only a few issues in the years we have used Knit but customer service took care of them very quickly. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Knit We liked the simplicity and customer service Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We upgraded our accounting systems and needed a complimentary payroll solution. We had used Quickbooks for over 35 years and it was no longer able to suit our growing needs. Review Source AM Anna M. Owner Accounting Used the software for: 2+ years ### "Happy to pay payroll" December 21, 2024 5.0 Converted all my clients to KNIT, everyone is satisfied. Pros Incredible service from the team, they go above and beyond. Cons No complaints come to mind. Been using them for years. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Knit ability to hide payroll data from other QBO users Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Pricing and ability to hide payroll data from other QBO users Review Source AM Alain M. President Accounting Used the software for: 2+ years ### "Knit works!" December 22, 2024 5.0 Running payroll for my practice and other clients for the ast 8 years. Always good service. Pros Price and easy to use. I can setup my own or get a walk through. Cons At the beginning it was a little complex to setup. But now it's easy. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Direct deposits was a feture we wanted to offer our employees Review Source RM Rajan M. Director of Sales and Finance Biotechnology Used the software for: 6-12 months ### "Knit helped all our payroll needs as a startup!" December 16, 2024 5.0 Amazing team would recommend to anyone looking for payroll solutions Pros Easy on boarding. Great communication. We’re able to get us set up very quickly. Cons Didn’t have anything bad to say, maybe have more videos? But not necessary. Alternatives considered [Certainly](https://www.capterra.com/p/183590/Certainly/) Reason for choosing Knit Ease of use and price were the main factors Review Source RB Reagan B. Finance Director Retail Used the software for: 6-12 months ### "Great for small business!" December 17, 2024 4.0 Positive and easy to work with program. Help is also available. Pros Onboarding was a pleasant experience. The program is easy to use after reading and playing with it. Cons It took a little to get used to but now we are comfortable with the program. Alternatives considered [Payworks](https://www.capterra.com/p/235453/Payworks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Knit User friendly and helped walk us through our needs. Review Source LG Laurel G. Manager Food & Beverages Used the software for: 1-2 years ### "Knit Payroll is the Way to Go!" December 16, 2024 5.0 It’s been terrific! And questions or assistance that’s needed, it’s only a call or email away. And the responses arrive quickly. Pros Once it was all set up, it made bi-weekly payroll processing a breeze! Cons It was cumbersome to get set up (and time consuming). Review Source CD Curtis D. Owner Automotive Used the software for: 2+ years ### "Handy system for small businesses " December 25, 2024 5.0 Good system for small businesses and good options for payment. Pros Easy to use and doesn’t charge for months there no payroll. Cons Charges a full month when I only need to do 1 ROE or T4. Alternatives considered [PAYD](https://www.capterra.com/p/203175/PAYD/) Reason for choosing Knit Cost and the use of system what I needed it for. Review Source RC Romeo C. President Marketing and Advertising Used the software for: 2+ years ### "Thank you, Knit!" December 16, 2024 5.0 We've been running our business payroll through Knit for the past five years and we couldn't;t be happier. It's one less thing I have to worry about and the time off/vacation tool is an added bonus. Pros Ease of use, fair price and fantastic customer support. Cons Nothing comes to mind... I like it all :) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The cost and ease of use made switching a no-brainer. Review Source JW Julie W. Bookkeeper Construction Used the software for: 1-2 years ### "Bookkeeper" January 3, 2025 5.0 I've been very happy with Knit. When I've needed tech support, they've been very helpful. Pros The overall user friendly aspect. When I need to change something it's pretty simple. Cons Onboarding is a bit tricky sometimes where banking is concerned. Review Source KJ Kira J. Realtor Real Estate Used the software for: 1-2 years ### "Knit Delivers: Reliable Payroll & Exceptional Support!" December 23, 2024 5.0 My experience with Knit has been fantastic! Payroll withdrawals are processed seamlessly on the same day each cycle, and funds always arrive on time. Their customer service is outstanding—helpful, responsive, and quick to resolve any issues I’ve encountered. Highly recommend! Pros Customer service is extremely responsive! Cons The delays in payroll changes, but customer service is very much on top of it, so it helps. So far, that is the only con I have experienced. Only other issue I have had, and it could be a one off, is a clarity concern regarding my most recent inquiry, but it was resolved promptly. Review Source MM Melinda M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Intuitive, pretty, and easy to use" December 16, 2024 5.0 Pros Knit is very intuitive and easy to use, as well as aesthetically pleasing to look at (which seems to be rare in the world of payroll providers). The customer service is also helpful and fast. Cons I do love speaking with someone on the phone when I have an issue vs. email support. I'm just old fashioned like that, I suppose. Review Source MB Michael B. Executive Officer Real Estate Used the software for: 6-12 months ### "Knit Payroll system" January 6, 2025 5.0 limited experience with Knit but seems reliable and mostly user friendly Pros Can access current employees and history anytime from anywhere Cons can't track banked time for salary workers Review Source CC Chris C. Ceo Real Estate Used the software for: Less than 6 months ### "No issue great communication " December 23, 2024 5.0 Pros Ease of use and communication. Anytime I have a question I know I'll get a responds same day. Most of the time I get a reply right away Cons So far I don't have any issues. Any changes I need they make with no issues Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were just terrible. No replies and would mix up pay Review Source DM Dave M. Co-Founder Information Technology and Services Used the software for: Less than 6 months ### "Good for Small Business" December 19, 2024 4.0 Pros Was very easy to get setup and the customization of taxes was easy to understand. Cons It would be ideal to have the option to run a direct debit even for manual one off pay runs. Review Source DH Deb H. President Accounting Used the software for: 2+ years ### "We encourage all of our clients to use Knit" December 20, 2023 5.0 I began using Knit soon after they started in business. I have watched and experienced its growth and improvements. The support is great, with answers usually within a few hours if done by email and someone answers the phone if time is of the essences. They listen to the clients and their accounting partners. I have made suggestions in the past and within a few months some of the suggestions are implemented. We love that we can easily assist our clients in paying their employees while keeping those clients 100% compliant with CRA. Pros I liked that Knit syncs with QBO, that it can handle most, if not all, levels of payroll complexity and that it remits payments to the CRA without any added steps for the user. Cons At first, the reporting was lacking, but that has improved immensely. I wish it could sync to QBO automatically, especially for payrolls that are automated. I would also like to have a little more override control as an accounting professional. Reason for choosing Knit Price and that the company was still relatively small, just like the clients I serve. Knit offered the same features at a lower cost and it was (probably still is) easier to implement. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) My clients are moving away from Quickbooks Desktop, and therefore needed an alternative. QBO can't do complex payroll scenarios easily and there are added steps to paying the CRA. I use QBOA for my own books, and I moved my own firm to Knit for the same reasons I recommend it to my clients. Review Source LL Libby L. Creative Strategist Marketing and Advertising Used the software for: 1-2 years ### "Knit lets me know what I want to know, whenI want to know it, without having to bother anyone else." December 21, 2023 5.0 I enjoy using Knit because I can use it at night or on weekends and don't have to ask an HR person to do (or check) things for me. It keeps track of things I don't keep track of (like the exact dates I booked off for a vacation, or when I requested 3 hours off for a CT scan) and I can re-download last year's T4 if I can't find the one I printed out. Pros Knit keeps track of things I don't necessarily keep track of - and I can get answers 24/7, instead of having to ask an HR person to look something up for me. For example, I recently checked Knit to see what I wrote when requesting time off because I couldn't remember when I had a particular medical test. I knew I'd noted it when I requested 3 hours off. Cons I have absolutely no complaints about Knit. Review Source VR Verified Reviewer President Computer Hardware Used the software for: 1-2 years ### "Knit Purl & Stitch - everything is neatly done up" September 3, 2021 5.0 One of the nice features of Knit during COVID-19 was how remarkably easy it was to stop & start payroll on an employee by employee basis. Pros Installation & setup were drop dead simple and the end result is perfect - it just works! Cons I have yet to find anything negative but will let you know if I do Reason for choosing Knit Our Accountant was the one who referred us to Knit and since it had his blessing, it was relatively easy for us to review the features of Knit and make the decision. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Our switch was not because of payroll but rather having made the switch from QuickBooks to Xero. However, in comparing Knit to QB I see that we have made the right choice - better options, easier to use and less expensive. Review Source BKB Bipin Kumar B. Finance Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "A great payroll solution for small to mid-size organizations" September 2, 2021 5.0 Integration of Payroll with QuickBooks simplified my accounting process and also helped me with the onboarding of users. The customer support is quick and simple. Pros The software is easy to set up as well as a very simple user interface. Employee onboarding is very easy and also allows to do off-cycle payroll. It integrates very well with the accounting software. The filing of ROEs and year-end documents is very simple and straightforward. Cons Setting up WorkSafeNB payments in New Brunswick was slightly cumbersome and had to contact the support team to complete it. Sometimes the integration with QuickBooks gets disconnected and have to be reconnected again. It would be great if there could be an auto-export of the payroll entries to the accounting software. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Knit Was more cost-effective as we have multiple units within the organization, as well as more flexible, had a user-friendly design, and suitable for the needs of small non-profit organizations. Review Source DW Deb W. Owner Accounting Used the software for: 2+ years ### "Knit makes payroll a breeze" December 29, 2023 5.0 Knit has been great to work with. Customer service team is quick to respond and very helpful. Pros We use Knit payroll for several of our clients. It makes it so easy to run payroll and generate reports we need. Love that we can export the journal entry directly to QBO. Saves us so much time Cons Some of the reports were a little difficult to customize, but this has been fixed since we first started using it. Alternatives considered [Rise](https://www.capterra.com/p/163570/Rise/)[Payworks](https://www.capterra.com/p/235453/Payworks/) Reason for choosing Knit We chose Knit because it seemed more user friendly and the Knit team was great to work with. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Knit is more customizable and less expensive than the Intuit products. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.