Bloomerang

4.5 / 5 154 reviews

Who Uses This Software?

Small-to-medium-sized nonprofit organizations who focus on individual fundraising.


Average Ratings

154 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bloomerang
  • bloomerang.co
  • Founded 2012
  • United States

About Bloomerang

We have pooled together the latest in best practices for donor engagement and retention to create a simple, cloud-based donor management solution that helps nonprofits decrease donor attrition and increase revenue. Plugging in the latest technologies and delivering them with a clean, modern interface, Bloomerang will be the first donor database you'll actually love to use!


Bloomerang Features

  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Bloomerang Reviews Recently Reviewed!

Easy to use, great reports, awesome relationship tracking

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall, we love this software and are looking forward to continuing to take full advantage of all the features!

Pros: It¿s easy to see important information at a glance and find the info your looking for. The dashboards and timeline features are incredibly helpful in tracking supported activity individually, and the reporting feature allows us to pull any information we need for group analysis.

Cons: There is limited integration for event management, which is a key part of fundraising. Even using the software to sell tickets and track interactions was not ideal as we had to go out of the system to do that effectively.

Bloomerang is saving the day

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Comments: I'm just really glad we found this program.

Pros: Our growing Non profit needed a program to organize and streamline our processes. Bloomerang offers all of that and more. We are so thankful that Bloomerang also offers different price points for a growing non profit we need the system but can not afford high fees. Their grow version is perfect, we have access to all the awesome tools to help our non profit grow and in a few years be able to afford a more advanced version of Bloomerang. We are very happy with this program, from donor management to volunteer management and newsletters. Bloomerang does it all. The best part everything is the customization. You can make it the best program for your non profit.

Cons: In regards to the templates for newsletters there isn't a lot to choose from, but something that Bloomerang really reinforces is less is more with newsletters so a streamlined and easy to read newsletter template is important. They know what they are doing.

Happy to find a CMS that tracks everything I need at a price I can afford

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This will grow with my organization. As our funding grows I can add to the CMS and have it do more for our tracking of donations

Cons: It's not as intuitive as I would like. I'm still learning how to use the different features and find myself stuck often.

Not bad, but looking for something more robust for the money (or for less expensive at this level).

Sep 17, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: In all fairness, my experience with this software was limited as it was utilized more by other staff members before me and now, with research, I am selecting another software for me to use going forward.

Pros: Pros for Bloomerang are ease of use, cloud based, pretty nice interface, handy reminders and dashboard.

Cons: Analytics and additional features are limited compared to other more robust software, especially when you factor in the price.

Bloomerang Delivers

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Comments: I appreciated that Boomerang understands the budget constraints of a non-profit school. They listened to our needs and provided a price that would not have impact on the education of our students.

Pros: I have enjoyed the dashboard report that appears on the opening screen. It provides a snapshot or big picture of what is going on with our mission advancement. I also appreciate that ease of correcting information in regard to the donors.

Cons: I was hoping to have a place to share notes from conversations that I have donors so that I can refer to them as needed.

Such helpful customer support; it has made our experience even better

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User interface and ease of use as well as twitter integration. Also enjoy the ability to add custom fields for relationships.

Cons: Would love to have tasks alert you to your email and a few more customizations available for your dashboard view.

Excellent fundraising software

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Bloomerang really listens to the customer. In the past year, we have submitted our suggestions for changes that would make the day to day operations more efficient. Several of those suggestions have already been implemented.

Pros: This product is easy to customize and use. It provides everything we need to successfully fundraise-email communications with constituents, online fundraising, credit card processing, scheduling follow up tasks, event management, interfacing with website and more. The customer service from the first contact to now has been outstanding. Questions and concerns are answered promptly.

Cons: I wish that we could customize the background color of the records. The dark gray is rather dismal. A brighter or lighter color would be more eye appealing.

Bloomerang is an Excellent Investment

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: As a nonprofit organization, value is very important when making spending decisions. Bloomerang has exceeded our expectations, and we consider it an important investment in maintaining donor relationships!

Pros: What a fantastic user interface! Bloomerang is very user friendly. Makes it so easy to enter new constituents and donations. The ease of use might make you think this is a simple program. It is not. The database capabilities behind the scenes are very powerful and provide the ability to easily generate complex reports. Support is also excellent and provides very fast assistance when needed. It also integrates very well with Quickbooks. If you are tired of spending time trying to track your donor activity in an accounting software, such as Quickbooks, and on spreadsheets, this is the software for you. Simply put, use Bloomerang to track DONORS and accounting software to process DOLLARS. I highly recommend Bloomerang!

Cons: The Letters function is a good feature, but I would like the word processing tool to be more robust. The formatting capabilities are limiting for more complex documents, such as invoices and receipts. The Reports function is powerful, but would be even better if both transaction and constituent data columns could be customized on one report.

The Bloomerang fundraising software is just the ticket for the small start up organization!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I hope this new generation of fundraising software continues to be open to suggestions from users and builds on this excellent product.

Pros: There are many features of the software that I appreciate. It is user friendly and has excellent help guides and videos. The techs must be teachers. The guides are written in clear language and easily understood by those who can follow directions.(Not all have patience to follow directions.) I paid for additional help and never needed it! The staff are ready to help and are just a phone call away. And, occasionally, they call just to see how things are going. A nice touch. Lastly and important for new organizations, the cost is reasonable and special discounts are available for new not for profit organizations. The cost gradually increases as the number of accounts are added to the system and additional funding is secured. And, I almost forgot, this system has enabled me to have a fully integrated platform for fund-raising, a goal I had from the beginning.

Cons: I would like to see a few things adapted for those of us who do a lot of grant writing and track foundations, but the company is open to suggestions from those using the software and often report adaptations made in response to suggestions from users. I have much more to learn about the features of this product.

Wonderful

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: For a small non-profit, this software has transformed our fundraising efforts. Bloomerang keeps our eyes on the donor retention dashboard and keeps us focused on our efforts.

Pros: Just love this software. It provides all that you need right at the tips of your fingertips and if it is not right there, customer support talks and walks you through.

Cons: More reporting options. But otherwise, Bloomerang - what is not to love about it? Keep on innovating!

Incredible Tool for Non-Proft

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of using the program and the tracking for our donor management is outstanding. Bloomerang assists tremendously in our non-profit being able to effectively manage our donors, relationships and support for the ministry.

Cons: It seems there are not too many cons. Bloomerang is continually improving and dealing with any issues or difficulties.

Great product, Great price

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Bloomerang is a fantastic value, thoughtfully developed and easy to use.

Pros: Intuitive, lots of extras that help build relationships, wonderful support. I appreciate the relationship meter and the new health of your organization function.

Cons: I would like to be able to add the same note in multiple accounts with one click, instead of exporting the files, adding the note and then importing them back.

Wonderful Donor Software

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have never regretted choosing Bloomerang. The software is extremely intuitive and reporting is very easy to program. The staff is friendly and helpful, and all my issues and questions have been resolved quickly. We are not a large non-profit, but it is both simple enough and complicated enough to handle the growth we hope will come in the future.

Pros: The software is easy to use. The cost is reasonable for our small non-profit. Support staff is wonderful

Cons: The only thing at this point we have not been able to get is a certain report format for year to year comparisons on transactions.

Best reporting features.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Bloomerang has probably one the most comprehensive reporting features I've seen with donor management systems.

Cons: User interface needs a serious overhaul. Not easy to view data on the go (mobile) and can be hard to navigate.

Bloomerang doesn't prioritize critical needs for Fundraising

Aug 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I was surprise that, during the last "big" upgrade, Bloomerang spent more time on being able to move columns around than to addressing laborious constituent input ("Mr. and Mrs." option for a file would be nice).

Pros: The look and fairly intuitive usagexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Cons: Reporting functionality; reports are long and have to be "cleaned up" for sharing; no easy cash flow report availability

Great functionality, but definitely not worth the price.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Loved the functions of Bloomerang, and it has good customer support. Keeps great track of our volunteers and other databases.

Cons: It doesn't have a mortgage payment processing feature, which we need. and as a very small non profit, it is much too expensive, and we are currently looking into other options because we cannot sustain the cost.

Intuitive and Versatile

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Everyone I have dealt with have been professional and helpful!

Pros: Ease of use. Newsletter integration. Customizable fields. Report generation. Webinars and resource materials.

Cons: I wish it integrated with gmail (not just Outlook) and Facebook (not just Twitter). Volunteer tracking is functional, but far from robust.

Bloomerang has been quick to learn and invaluable in our day to day donor management

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It has all the right features and they are simple to understand and use. The team at Bloomerang listens to the needs of their users and implement many suggestions.

Cons: It's still growing there could be even more features, but they are working on it! The team at Bloomerang is always looking at ways to improve.

Perfect for donor management

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I still value this software for the seamless tracking it does of donors and donations. It has many useful features that help with development in terms of finances. I'd like to see more features for help with program and volunteer development specifically but that doesn't minimize the usefulness of what it offers. I highly recommend Bloomerang for nonprofits!

Pros: Online donation forms automatically create profiles in your Bloomerang and those forms can be on our website, our Facebook page, etc. Easy to create web forms for all kinds of uses including donations for specific long-term funds or short-term campaigns. Nice reporting to see what's coming in and the ability to acknowledge donations right from the system with emails or letters. Also like the social media tracking to see who's talking about us and this also feeds into the donor "temperature" which is a measure of donor engagement. You can really identify your true champions! Still learning the system so I'm sure we'll continue to discover useful features. Overall, this is an excellent resource for donor tracking and management.

Cons: If a donor is already in the system and enters a one-time contribution via web form that uses different info it will create a separate record which cannot be deleted without calling customer service for back office assistance. I was told it just has to match 2-3 fields but it even created a separate record for me when I entered a web donation using my first name instead of my middle name (what was already in the system) and all other info the same. Also, I wish there was a way to track non-donors well, i.e. volunteers and those we serve. Tried using a web form for a student application but it then required those fields for the entry of all constituents (not just those entered via the form) so we scrapped that plan. Would be nice to be able to track volunteer hours and which programs participants attend then be able to look up attendance rolls via a search on the program name.

Overall u

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of creating reports, the ability to link donations through our website, and the detail that can go into each constituent profile really make managing the organization easier.

Cons: It would be nice to have on the phone customer support without having to pay extra for it. However, they do have a live chat through the website.

Bloomerang is the best CRM I've ever used.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can track everything about my donors and volunteers, including contact information, notes, giving and volunteer history, and all interactions from emails to personal meetings. But it doesn't require a lot of my time to enter this information, allowing me more time to actually do my job in raising money. It is very easy to then pull the information out in reports.

Cons: It isn't really made for event registration, and membership management could be improved. But it is easy to upload registration information from the ticket managing software we use.

Overall: More time to raise money, feel more organized, can track progress and goals.

Simple and user friendly, with pro tips and guidelines.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple user interface and communication guidelines. As well, integrated communications and donor search features are excellent advantages.

Cons: Relationship management dashboard not as comprehensive as other software. Being able to identify areas of weakness and strength quickly and visually is extremely beneficial. As well, creating households is a process that is more complex than should be.

getting started with bloomerang

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am getting my non-profit up and running on Bloomerang - it's our first CRM so we are converting straight from our spreadsheet database. so far the support has been fantastic, we are getting help with data import and receive prompt replies on any questions. they just added email scheduling which was one of our last things in the 'cons' column so we are pretty happy so far.

Cons: certain things about the interface could be better - for example certain links should open new panels in the same webpage rather than forcing a new page.

We converted over to Bloomerang in the fall of 2016. The staff and conversion process was great.

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use, all your donation information can be contained in one place. Allowing the user to make custom fields assures that you can personalize the information to fit your needs for information. Being able to add personal notes or interactions allows each staff member a place to record their own interactions with each donor.

Cons: The filtering can be somewhat complex and/or clunky and when adding a new contact it automatically adds them to every email lists you have created. It would be much better to let the organization choose which lists to add them to as you create a profile.

Overall: It is a great database and donor management software and it offers the ability to keep all donor information in one place.

Extremely user friendly and very informative.

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall a great product.

Pros: Ease of use, information and reports are incredible, customer service is top notch. I use it every day for various reasons. Used other products and this is the best I have used by far.

Cons: Not very social media connected. Otherwise, it is a great product. I really don't have any complaints.

Bloomerang keeps my whole team in the loop.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I really like my home menu and being able to see a snapshot of my fiscal year or week in the same area. I also like that it is all online and I have my database at the tip of my fingers.

Cons: I do not think that the wealth screening options is helpful for a small nonprofit. We are a small school and our donors usually give to churches or small programs.

Researched Multiple Software PRograms

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The sales effort was very good. informative but not annoyingly so.

Pros: I like that the system is intuitive and user friendly. Getting reports with information we need is not complicated and confusing.

Cons: Having systems such as mass email functions built into the system has its advantages, but may also not be as robust as say, Constant Contact. The pros out weight the cons however.

New user but so far very pleased!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: Really like it so far! Good value!

Pros: The software is very intuitive and we have been able to teach our whole staff the basics of using Bloomerang in the last few weeks since we purchased the product. Bloomerang helped make the transition as smooth as possible for us.

Cons: They are missing some basic features like a spot on the profile page for someone's maiden name. They do have a user-requested feature section though and this has been suggested so it is hopefully something they are working on for the future.

Great CRM

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Bloomerang is ideal for agencies that are looking for a straightforward interface with the ability to customize fields and reports to your needs. Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver. The ability to embed online donations via a custom Bloomerang form into our website has increased our online donations significantly. The program is continually improving and the customer service is excellent.

Pros: -User-friendly interface -Pretty easy for beginners to pick up -I love how you can make relationships between people (very nice to pull up a church and find out what volunteers and donors attend that church or go to that book club) and put people into households -The giving summary on the donor profile and dashboard is a nice visual. -I like the ability to create tasks (but it would be nice if they sent you email reminders for deadlines that are coming up) -The ability to create interactions field is very helpful to keep track of your communications, meetings, and other cultivation items that don¿t necessarily include a donation. -Custom forms, including custom donation forms make it so easy to tailor fundraising campaigns. -Very customizable reports and fields (we now use Bloomerang instead of paying for Volgistics to track volunteer hours) -Using Bloomerang stripe with our online donation page is fantastic¿Our online donations went WAY up from Paypal. -Great responsive technical support---we use just the online chats and emails and haven¿t found a need for phone support. -Love that this database is always improving. Our last one did not have that capability, so I think Bloomerang has a lot of potential. -Also love that it¿s cloud based---our last database was not. -You can link your Twitter feed to Bloom and it will automatically populate tweets that your constituents have tweeted, and it gets added to their engagement level. -I¿m using the import function for more and more things¿donation entry, mailing interactions, attendance sheets, volunteer hour tracking. Once you get the hang of it, it can save a lot of time if done correctly.

Cons: -Report formatting: All reports export to excel, but it only exports the table and information. It would be nice if it at least included a title (so you remember what you¿re looking at), and maybe a time and date it was run. -Reporting: The new reporting function is very powerful and you can pull great information from it. I do have trouble with how Bloomerang collapses each query. With more complex reports it's hard for me to remember each part of my query when everything is collapsed into a small -Multiple tributes/notificants (for holidays): You can only put in one tribute per donation right now. -They need a much better way to input tributes and they also need a way to track and send acknowledgements to people: The honor/memorial function is currently the worst part of Bloomerang¿it has a terrible, backwards work flow and a major oversight for nonprofits that process a lot of tribute gifts. Although you can add a ¿notificant¿ to a donation, there¿s no way to actually send letters to notificants through the letter function. We¿ve created a process to notify honorees and notificants manually that works great, but that¿s something to keep in mind for folks that process a lot of honor/memorial gifts. -Special note if you go through the conversion process: When you add a new constituent, there¿s a field that Bloomerang populates a date called ¿Created¿. However, when your data is transferred, your original Created dates (if it was tracked in your previous system) will be lost and they¿ll all be put into Bloomerang as the date the data was transferred. Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports. [There is no way to use the import feature for us to go back and add this information in, so volunteers are adding it for us]. -Task list: I¿d like the task list to show more details to help you know what the task is, and send email reminders. Right now you make a task and then forget about it. -Letters need to export to word instead of a PDF. We have a pdf editing software here to get around that, but would like to keep our Family House fonts and make minor changes if needed, etc. -Need a way to catch duplicate records (either with a report, or alert if you're entering an address that's already in the system)

Recommendations to other buyers: Take advantage of the conversion process to clean up your current database (are there any fields that you can combine, are there any data inconsistencies that you can fix). The only issue we had when we converted was when all entries into our "Date Constituent Added" field changed from the date we entered the constituent into our system to the date that we imported into Bloomerang. We had to go back through with a custom field and manually re-enter all "constituent add" dates. The customization ability is great, but as a user be careful to not get it too cluttered!

Vendor Response

by Bloomerang on May 11, 2017

You now have the ability to edit individual letters! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Would completely recommend Bloomerang

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We are a small start-up nonprofit and have found Bloomerang easy to use, has great functionability, and amazing customer service. I like the social-media aspect that Bloomerang has built in. There have been a few additional features I would add, but they seem to be always working and editing the software so it is staying up-to-date with what users need.

This software is one of the best products out there for a small to medium-sized non-profit!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am a huge fan of this software and have told all of my fundraising colleagues about it. In fact, I loved it so much when I recently switched jobs I made sure my new organization became a Bloomerang customer within two weeks of me being there.

Pros: I love how intuitive and easy to use the software is. Even if you are a novice to fundraising, you'll be able to quickly get up to speed thanks to the nice visuals and ongoing training courses they offer. Bloomerang's customer support team is also top notch. They are friendly, knowledgeable and quick. Any question I've contacted them with, I usually was able to receive an answer within a few hours, oftentimes even within 30 minutes. My absolute favorite feature so far (I'm discovering new favorites on a regular basis) is being able to create reports based on the donor engagement level. It helped me a lot with the segmentation of donors and "deep cleaning" my database.

Cons: There are a few things that I hope the development team will be adding in the future. I don't like that the campaign process on the home page cannot be set for an annual goal. That would be a nice quick summary to have to share with the board. I also would like the donation page to be more customizable to include images.

Awesome product with well above-average customer support!

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, customization, customer support, technology

Cons: Emails and letters are limited in design and flexibility

Overall: We love Bloomerang at my organization. We've been using them for a couple of years now, and it has not only streamlined our donor and gift processing capabilities but also our ability to track event attendance, send out emails, and so much more. The system requires some training and reports can be tricky to get a handle on, but the recent update has made them incredibly powerful. We would recommend this company without hesitation!

Waypoint Adventure Review

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps us keep donors and potential donors organized in a systematic way. I can pull reports to give board members and donors a clear picture of who is investing in our mission who we're planning to solicit.

Cons: I am waiting for the ability to upload files to attach to donor profiles.

Overall: Bloomerang has really helped our small non-profit get organized and improve donor communications and relationships!

so far pretty good

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Ease of use is good. We use this for donor interactions and web integration giving page mostly. We have not used for email or the real time donations/pledges because both marketing, accounting and membership use another system. Having a hard time getting some of our branches to see the value - they see it as another thing to do....

Intuitive, Simple, and Thorough

Mar 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very pleased with Bloomerang since its implementation a little over a year ago. We switched from Raiser's Edge, and made the right choice. The user experience with Bloomerang is far superior - it's attractive to look at, the functionality is simple and intuitive, and we can more easily pull reports. The aspect we appreciate the most is the ability to assign tasks among our team members and update prospect interactions. We were hoping that Bloomerang would integrate with Outlook to alert us when tasks were assigned and due, but until that happens we've built in a work-around: we set notifications on our Outlook calendars to remind us to check Bloomerang tasks ever other day. The ability to track as a team all of the interactions, follow-ups, and stewardship activities in real time helps us be more attentive and give better customer service to our donors. It's clear that Bloomerang was designed by fundraisers for fundraisers - it's a great database and fundraising tool.

Better than expected!

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were apprehensive about change at first but the Bloomerang staff made the transition go smoothly. For almost a year now we have enjoyed the ease of entering and acknowledging donations, tracking and targeting donors and communicating with our constituents on a regular basis.

Online customer support was vital as we learned the program and worked through creating reports and newsletters. A Bloomerang representative was always available to answer all of our questions.

We have and will continue to recommend Bloomerang to any organization looking for a user-friendly but comprehensive donor management system. Thank you Bloomerang!

Bloomerang has made my life as a Development officer so much better!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is basically everything i want

Cons: Still hoping for event management and someday being able to hook up to Facebook!

Overall: After spending days reviewing and testing multiple web based products for a small nonprofit to keep track of donors, interactions, events, etc, I decided to give Bloomerang a go. I have been very pleased with the product and have recommended it to several other Development professionals in my area. I am a very visual person and the ease of use and being able to see things visually is HUGE! The customer support is speedy and great to work with. I would tell anyone to give them a try for their organization!

Bloomerang Non-Profit

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My experience with Bloomerang has been mostly positive. Some of the features are very user friendly and some are not. They have a very good customer service department and their chat online is prompt and helpful. I paid extra for phone support and for one hour of set up help. They walked me through the transfer of date and it was great. It went perfectly with no problems.

Pros: Customer Service Features

Cons: Entering the donations takes too many steps Not very intuitive

Recommendations to other buyers: I would recommend this product but take the time to go through the set up with customer support first. It will save you a lot of time. Some of the features are not easily figured out without their help.

Vendor Response

by Bloomerang on March 22, 2017

Thanks so much for your thoughtful review, Barbara! It sounds like you may want to check out our online donation forms. Those will help cut down on your time with those gift entries. :) So glad you utilized our Support Team to help get your database up and running, though. We¿d love to hear more about what else might¿ve been helpful during that time. Drop a note to ca@bloomerang.co with your ideas!

Excellent and growing CRM for nonprofits run by former nonprofit leaders

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Prior to Bloomerang, my small nonprofit used Etapestry. For years, Etap felt like the neglected ugly stepchild of the Blackbaud ecosystem. They've seemed to invest in improvements recently but I wasn't happy with its UN-user friendly interface, convoluted reporting, and complicated pricing (to be fair, all of these have experienced improvements recently). I did an extensive search for 4 other CRM's and what landed us with Bloomerang was essentially two experiences: simplicity and excellent customer service. Right from the beginning, the customer rep guided me through a process that was helpful, inquisitive, informative, and responsive to my needs.

Pros: Ease of use. Excellent customer service. Training materials and courses are the best in the industry. Their focus on donor retention will improve your bottom line. The reporting feature is the easiest and best I've seen. Mobile accessible.

Cons: Still working out some kinks but I'm pleased by the transparency of their system updates and receptiveness to customer feedback to shape future releases. Their custom forms and email templates could be sharper and I wish they could integrate with Mailchimp.

Vendor Response

by Bloomerang on March 22, 2017

Great to hear you¿ve had such an excellent experience with our onboarding team and support/training materials, Tim. We¿re always looking to improve those, and it good to know the effort¿s paying off. About the MailChimp integration, would you add those thoughts to our Product Forum? Our leadership team keeps a close eye on user requests while planning future development projects.

Chief Operating Officer

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, very satisfied with this product. We were using eTapestry but found it was too cumbersome for our needs. Researched multiple options and ended up with Bloomerang.

Pros: Ease of use with minimal training, chat support, costs

Cons: Does not integrate with MS Office (i.e., you can not "cc" an email to a constituent and have it populate the CRM. Also, the funds raised for the year are for calendar only, we operate on the federal fiscal year and there is no way to change it.

Vendor Response

by Bloomerang on March 22, 2017

Good news, Jerry! We¿re working on a feature right now that allows users to ¿Bcc¿ to their Bloomerang database. When released, this feature will capture emails from your work or personal accounts on the appropriate constituent records right in Bloomerang. Also, we have our eye on the fiscal year adjustments. Right now you can put that information in under your Organization¿s settings for the purpose of reporting, and we anticipate more changes along these lines in the future.

Intuitive System You Can Actually Use

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I recently switched from Raiser's Edge to Bloomerang because I wanted all of the newest features including cloud based data, e-mail and embedded forms, but didn't want to pay the crazy high price for NXT. While it much less complex, it maintains almost all of the functionality I'm looking for. Plus, it is VERY intuitive, will integrate donor wealth screening, show me their twitter feed, and allow me to enter the current decade of databases. Support during the conversion was very good. Did I mention that I can add all the custom fields I want? No more jamming round pegs into square holes and remembering that a field name actually means something else. Their free included training is also very good.

Pros: Easy to learn and use. Great package of features without a lot of crazy extras. Good value for the money. Good support. Integrated e-mail. Integrated DonorSearch.

Cons: A little less flexibility on complex importing. Only one security level - can't authorize someone to view but not change. Probably not the best if you have a large, widespread staff.

Recommendations to other buyers: Look at everything. View demos of the 5-10 that look like possibilities. Play in the "sandboxes" of your final 3.

Vendor Response

by Bloomerang on March 22, 2017

Whoa! Thanks, Jeff. Can¿t wait to share this feedback with our team. And speaking of feedback, would you be open to sharing a bit more about what you¿d like from our import tool in the Product Forums? We¿re always looking for ways we can improve the system, and user input is an important part of that process.

Bloomerang is very easy to use

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Bloomerang is user-friendly. It is very easy to navigate the database and find what you are looking for.

Pros: I like the layout and look of the database and I especially appreciate the simplicity of building reports.

The Bloomerang folks are fabulous!

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Every aspect of working with Bloomerang was smooth and met our needs.

Pros: The variety of functions offered and the integration! Plus the sales folks!

Cons: Still waiting to get my org on board - monthly cost is a hurdle we haven't overcome.

Still In Love With Bloomerang, In Spite Of The ...

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: We love Bloomerang. It's just what we wanted. Data conversion has been a bit of a challenge, but other than that it's a winner for us!

Pros: The Dashboard and the ability to customize reports and individual donor records.

Cons: We've been challenged with data conversion from a now-defunct software program.

Recommendations to other buyers: Give Bloomerang a long, hard, serious look. It just might be the donor database software for you, as it is for us.

Bloomerang is great for our small non-profit

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. It is very intuitive.

Cons: The only complaint is the limitations on the letter templates.

Overall: In 2014 we switched to Bloomerang for our donor database and it was a great decision. The software transition went smoothly and has been easy to use. Customer service is great and fast. I like the chat feature for simple questions. Someone is always ready to help.

Recommendations to other buyers: The video tutorials are great. I recommend using them often.

Got out of hostage situation

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.

Cons: Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Overall: I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

LB Homes Foundation Bloomerang Review

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.

Overall: Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.

Bloomerang has an amazing product and is worth the investment.

Recommendations to other buyers: Bloomerang has an amazing product and is worth the investment.

Bloomerang prioritizes customer relations with its easy to use software

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and dynamic reports.

Cons: The import feature can be buggy, but as long as you have the account number associated with your import list, you're fine.

Overall: We couldn't be happier with Bloomerang. We transitioned from another software almost a year ago and have watched our users increase, our donor retention grow, and the system's administrator (me) become much happier with managing everything from mailings to reports!

Recommendations to other buyers: Know that Bloomerang may do less than some of the competitors, but it does the important stuff well enough to make up for that. In fact, it is because of that focus that the system is a cut above the rest.

Bloomerang makes my job easier

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability to use software online makes it easy to connect anywhere. The reporting feature has made it easy to report to management on our new campaign quickly and accurately. The other feature we are excited about is the email function. The emails look professional and the ability to track who opens the email or clicks links is great information.

Bloomerang is AMAZING!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bloomerang is intuitive, user-friendly, and mobile friendly. It's extremely easy to learn, easy to teach and has been a true asset for me and my team. I know my donor retention, campaign progress, and dollars raised daily, monthly, and year to date simply by logging in. No long reports with multiple layers of filters. As a past user of Raisers Edge, Donor2, Donor Perfect and eTapestry I can say that Bloomerang is truly different than the rest. Much easier to use.

Reports are simple and easy to run. It takes minutes to put together a report and once the template is done you can save it and use it again. As a new customer, I purchased phone support and they have been wonderful to work with. If and when I have a question, they are all so very knowledgeable that I'm never on the phone for very long, my question gets answered in a way that the next time the issue comes up I will be able to handle it on my own. THANK YOU phone support, you're awesome!

My data conversion from my other system was truly the easiest conversion I've ever experienced. The Bloomerang conversion manager walked me through step by step. Answered all of my questions and in between working with him I worked with my Customer Advocate that took care of everything else.

The entire team at Bloomerang is top notch.

Bloomerang Review!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reporting, customer service.

Cons: The new reporting is a little hard to get used to but has a lot of power and features.

Overall: This program is very easy to use. Access to Customer Support is wonderful and the follow through is equally great!

Small Non-Profit Uses Bloomerang

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a small non-profit with a small budget that needed a CRM that would work for us budget-wise while also helping us build our donors giving. Bloomerang is very easy to use and anyone can learn it. For what we need it works really well and we have seen results.

Pros: Simple to learn how to use. Very functional and anyone can learn how to use it. I love the home screen that gives you all the info you want right when you login.

Cons: The letters come out in PDF so if you need to make a change you either have to re-run the letters or convert them to word. The reminders dont have any pop-ups so you have to go in a check everyday if you have any reminders or tasks due.

Recommendations to other buyers: Bloomerang is perfect for a small non-profit that needs a CRM to work for them. We have seen an increase in our donor retention and giving over the past year thanks to Bloomerang

Vendor Response

by Bloomerang on January 12, 2017

Really appreciate your thoughts, Katie. A quick note on the letters since this is something we're often asked about. Exporting letters as a Word Doc or another type of editable file was something we grappled early on, and ultimately decided that the potential benefits don't outweigh the drawbacks. For example, if you made any changes outside of Bloomerang, the letter saved in Bloomerang wouldn't reflect what you actually sent to the donor. To add some personalization, we recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes before sending. You now have the ability to edit individual letters! No need to re-run, and the custom letter is saved on the constituent's timeline! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Fabulous solution to new Donor Database Software!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wed based, great reporting, letters, email, payment processing linkage to our website, donor snapshot and campaign management

Cons: The household icons and linkage, the lack of limited log-in options for our volunteers (versus giving them full database access)

Overall: Our radio station searched high and low for a reasonable donor database that would solve our needs. We had an antiquated database that was not web based that required tedious tasks for everything needed. Bloomerang has been a great solution! We are now over a year into our conversion. The conversion process was great. The staff was super helpful and the timelines and prep work all aligned to make it a seamless transition. We have now come light years ahead with our web-based solution and have all the donor data we need at our fingertips.

Simple, elegant solution.

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Bloomerang for over a year now and remain incredibly happy with the software's flexibility and ease of use. The customer support has never failed to answer my questions promptly and have worked with us to achieve solutions that work for us.

Once you try Bloomerang you'll never look back

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting, ease of data entry, mass email management, donor/volunteer engagement and retention tracking

Cons: Very minor issues that will probably be fixed down the road. Can't mass upload tasks (have to manually enter even if they repeat annually) and can't schedule emails to go out at a later time. But the pros way outweigh the cons.

Overall: Bloomerang is so easy and enjoyable to use. I am able to manage all of my development processes through it, streamlining tasks and saving time and energy. It has made my job so much easier and I am a better fundraiser because of it.

Recommendations to other buyers: Don't be intimidated by the cost - it isn't free but it isn't the most expensive on the market either. Yes, you may be paying more than you were before, but the man hours you'll save and the quality of work you'll get out of it is worth the investment, as Bloomerang allows you to spend more time fundraising and less time database managing.

Bloomerang has been a great addition to our development team

Nov 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: After weeks of research our nonprofit decided that Bloomerang was the best fit for our fundraising needs. Bloomerang is founded by the same creator of Etapestry and it is evident that the software was built on a wealth of experience in non profit fundraising. We can now track interactions with donors, set follow-up reminders, and organize communication all in one place. We can measure donor engagement through email opens, events attended, volunteer opportunities, social media engagement. We are also very excited to be able to track and measure donor retention, which is something we have not been able to do in the past.

Pros: We purchased a package of 1,000 records and with an additional annual cost of $14 a month we can access an integrated donor research tool. This allows us to search who supporters give to and how much, the value of their house, and who they give to politically through a database. This is an incredible deal since this process normally takes a lot of time and research from a staff member. Free Unlimited Email and IM Support Extremely user friendly They are constantly creating more tools based on customer needs and recent research of fundraising trends

Cons: The API is open but not easy to integrate with any other systems an organization might use to track information like Actionkit. There are plug in tools you can use to upload information and records from another database or system but you cannot easily sync another database system to Bloomrang so that they communicate regularly. Depending on your needs as an organization this may not be relevant to you.

Recommendations to other buyers: Take your time with the process of finding a database that fits your organization needs.

Bloomerang to the rescue!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us. The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful. The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us. The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on. Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!

Pros: Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database

Cons: None (no really!)

Recommendations to other buyers: Bloomerang will change the way you fundraise, plain and simple. When comparing to other donor databases, no one comes close to Bloomerang's affordability and ease of use.

Vendor Response

by Bloomerang on March 22, 2017

Can¿t even begin to tell you how awesome it is to hear this, Samantha. Your experience is what we hope for and strive to provide to every single Bloomerang user!

Very Good but not great!

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and the availability of online chat with customer support.

Cons: Unreliability of reports in capturing the delivery of emails.

Overall: At first glance, the program has everything needed for maintaining a constituent database. Tracking fundraising dollars and generating reports is quite easy. Solicitation of funds and recognition of donors, specific to their giving, takes minimal effort. However, mass emailing has glitches in delivery and reporting. Customer Service is friendly, eager to assist. One great option is the availability to contact customer support via telephone, email, and online chat.

Vendor Response

by Bloomerang on October 24, 2016

Thanks so much for sharing your thoughts about Bloomerang, Marcia! I'll be sure to pass your kind words along to our Support and Product Teams. :) That said, we're sorry to hear you haven't had a perfect experience with our email tool. Would you be open to giving us some more details about your experience? I'd love for our technical team take a look and see what we can sort out for you. You can reach me at ca@bloomerang.co. Thanks again, Marcia! Jenny Walton Customer Advocate

Seamless integration for constituent and donor tracking

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've done several database conversions and implementations in my nearly 20-year career in nonprofits, and without a doubt, the folks at Bloomerang made it fast, easy and seamless. After researching several solutions for donor tracking, we settled on Bloomerang because of it's robust features, customization ability, pricing and training options. Little did I know just how much I would gain from this product! Our implementation manager walked us through the entire process, and once I handed our data over to her, within just a couple short weeks she had all of our information uploaded, customized and ready to roll! I didn't even have to go back to them with any changes, corrections or adjustments! They actually got it right the very first time (something I've never had happen in the implementations I've managed before)!! Since start up, we've found it easy to further customize our data, enter and track donations and new constituents, and format and use the online forms for registrations and donations. There is a huge library of pre-recorded webinars to help with training, and their customer service department is very responsive. Plus they have regularly scheduled webinars to help you with all-things development and fundraising - not just webinars to tout their own products, but knowledge that can really help you take your fundraising to the next level. I'm so happy we chose Bloomerang for our donor management software. It's a software solution we won't have to worry about out-growing - the customization of the tracking and reporting will make it valuable and useful to us for years to come. This has been one of the best decisions I've ever made!

Pros: Easy implementation Customization Easy online forms for donations and event registration Excellent training and customer service Easy reporting features Tons of features at a budget friendly price

Cons: Honestly, I can't think of any!

Recommendations to other buyers: Definitely do your due diligence and research several options to make sure you are getting the donor management solution that is best for your organization.

5 Stars

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I would like to say that Bloomerang went out of their way to make sure that their product worked with our current and future needs. They took time to assess us our needs and to help us understand where their product would benefit us the most before ever talking about the cost. After that, they worked with our allotted amount and were able to get us to an amount that meant we were not sacrificing need.

Pros: I believe the customer service especially Iantha was the best I have seen from any donor software company out there. They spent a great deal of time with me and making sure that I was felt like a family member rather than another customer with money to spend. I also feel that the software is easy to use and has a great dashboard to monitor the donor information and potential growth. I think the best feature was their Growth Plan which allowed a new organization like mine to be able to afford full access to the software while we build up our donor ministry.

Cons: I have none at this time.

Recommendations to other buyers: If you are new to the gathering information in regard to donors, what they give, when they give, and what they like to give to, then Bloomerang is a great fit.

Bloomerang-Great Software and great price

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: That is is web based and very easy to use. The price is also outstanding compared to similar products. You really can't beat it financially.

Cons: That thank you letters are exported as pdf's instead of editable documents. This does slow me down weekly.

Overall: My organization switched to Bloomerang almost one year ago to manage our donor files. I have been very pleased with the software and the overall experience with the company. They have very easy to understand webinars introducing new users to the software. I felt I learned enough from the webinars to jump right in. The system is very intuitive and user friendly. I felt I was quickly able to run reports and thank you letters (which I do on a weekly basis). The support chat feature is one of my favorite things. I have used it many times to get information on how to run a new report. The staff is always very friendly and walks me through all of the steps. I also love that it is web based so I can access it remotely. Overall I am very pleased with the software and feel you get an amazing product for a very reasonable price.

Vendor Response

by Bloomerang on May 11, 2017

You now have the ability to edit individual letters right from Bloomerang! No need to export to an outside file type. https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Easy to use!

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's very easy to use. You can navigate it without the tutorials, but it's more robust after watching them.

Cons: The only thing I do not like is that You can not schedule your newsletters in advance.

Recommendations to other buyers: I'm not familiar with other software, but for a small org like ours- this product is great and super affordable!

User-Friendly Bloomerang

Sep 20, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love the temperature gauge that indicates how "cool" or "hot" the donor relationship is. I also like how individual constituent records are organized into household groups.

Cons: You do have to pay extra for phone support which isn't ideal. But, they do have great video tutorials.

Recommendations to other buyers: Check out Bloomerang's easy-to-use reporting. It takes all the guess work out of things that are typically overly-complicated in other databases.

Bloomerang Experience

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am nearly computer illiterate and Bloomerang was easy to use from the start. on those occasions where I wasn't quite sure what to do, the helpdesk was excellent.

Cons: I haven't had any negative issues with the product since I bought it. One of the sales staff that made the presentation was slow to respond when I had questions, but the service from the helpdesk since I purchased the product has been awesome!

Recommendations to other buyers: Make sure the product include both email, chat, and telephone helpdesk options. They should also have easy to follow how-to videos to help you through some of the most common issues.

Good, simple database

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Bloomerang is a simple to use database that focuses on fundraising and donor management basics. The user interface is clean and easy to understand. Being able to set up an unlimited number of our own custom fields is great and adding donations in is easy. The ability to design, filter, send, and track emails to constituents from within the system is good. Of all the systems I got trial logins for when researching, it was the only one that was easy to get into and play around with intuitively without watching a bunch of training videos. The online chat support is always fast, responsive, and helpful, and there's the ability to suggest system features and see what features are in the works. It also has a good social media integration, especially with Twitter.

Cons: There are some basic functions that the program doesn't have, such as the ability to export acknowledgment letters to Word (you can export to xls or PDf), ability to search for the primary contact of an organization record by name, ability to add documents or other attachments to a constituent record, and notification when a credit card transaction fails. The design features for online donation pages are also somewhat limited so you can't create highly customized giving pages.

Recommendations to other buyers: Think about who is going to be using the software the most. If you want a system that many people can use easily, Bloomerang is a good fit. If you need to be doing a lot of highly-detailed or complicated functions, it may not be the best system. Bloomerang is also a newer program, so we're hoping new features will continue to be added down the road. The conversion and set up of the system takes someone with some overarching knowledge of data or databases, unless you want to pay extra for help with those.

Vendor Response

by Bloomerang on November 28, 2016

Hey Julie, thanks for your feedback! I'm glad that you are enjoying the interface and making use of our support team. Exporting letters as a Word Doc or another type of editable file was something we grappled early on, and ultimately decided that the potential benefits don't outweigh the drawbacks. For example, if you made any changes outside of Bloomerang, the letter saved in Bloomerang wouldn't reflect what you actually sent to the donor. To add some personalization, we recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes before sending. You now have the ability to edit individual letters! No need to export to Word :) https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Bloomerang Software

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is extremely user friendly and easy to navigate for all of our users. The availability of training via webinars or accessible through YouTube has been invaluable when I get "stuck" or need ideas. It is extremely easy to customize fields and the dashboard for our needs. The dashboard option presents all of the needed information in a clear and concise manner so that all users can find the information quickly and accurately. In addition, the ability to assign tasks to users and track them on the dashboard makes project management more efficient. The customer service department always responds in a timely manner and is extremely courteous. Looking forward to using the grant tracking and event management options.

Cons: Wish that it would integrate with Facebook and Instagram like it interacts and tracts Twitter.

Recommendations to other buyers: It is extremely easy to use and I am able to import all of our data from our previous database software which makes the transition process smoother.

Vendor Response

by Bloomerang on January 12, 2017

We hear you, Catherine. Unfortunately, for us to even be able to consider building an integration with Facebook, they will need to make some changes to their API that would allow that sort of exchange. Unless that happens, it is impossible for us to do so.

Easy to use, great price....I love it!!

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It has everything I need and want It was easy to learn and train my employees on It is easy to use

Cons: Nothing about this program falls below expectations.

Recommendations to other buyers: Be sure to compare the ease of use with the big vendors. You will find this software to be the best. It has everything the larger vendors have and more. For the value this is an excellent Software program. The customer service team is great as well. They offer lots of learning opportunities too.

Good Product depending on your needs

Sep 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Bloomerang is intuitive and simple to use. The website integration is a nice feature.

Cons: Some of the forms are not easily adaptable to specific needs and you need to know how to code in order to make particular form useful. Also the Donor Search function that you can purchase separately only searches individuals, not Foundations/Organizations.

Recommendations to other buyers: Know exactly what your needs are. For the price, Bloomerang is a great option for the price and for many functions.

Easy to use and navigate

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our Director of Development, Tom Martin researched many programs before going with Bloomerang and we are very glad he did. This has been a wonderful experience. The layout is very user friendly and it allows us to navigate very easily from one format to the next. Not complicated at all to learn either.

Cons: So far, there is no negative feedback I can give you. It's been very helpful and fun to use.

Recommendations to other buyers: I would say to keep working towards a more simple layout, offer the webinars and training sessions to keep up with the newest options.

An easy to use program with live support

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bloomerang is easy to use and intuitive once the process is understood.
We find the e-newsletter feature to be one of the best ways to communicate with our base, and they love it!
The interface is also easy to use for staff and office volunteers.
The reporting helps keep our data clean and helps us see giving trends.
Website integration with our payment processor has helped streamline and intensify our online giving.

Cons: Unable to report on relationships, though this is being worked on by the developers. Bloomerang takes customer input seriously and we respect that.

Overall: Bloomerang has helped our small nonprofit organization stay organized, in communication with our supporters, and tracking trends in giving.

Recommendations to other buyers: In addition to my pros, the price and online chat support really makes Bloomerang stand out if your organization is looking to transform your giving program.

Wonderful Experience

Aug 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and cloud based technology. This is such a simple system to learn that isn't intimidating or daunting. Also, being cloud based means that I can pull up donor data or reports wherever I'm at while traveling.

Cons: It's hard to find something I don't like. As we grow I'm curious to see how the product grows with us.

Overall: We are a small foundation and spent considerable time looking for a new donor management system. Bloomerang was by far the easiest to work with in getting all of the features we needed. We also had a great deal of old data that needed to be purged and their ability (and patience) in helping us go through this process was wonderful. Transferring all our data over took time, but we are happy that it was done right the first time and that they were in constant contact with our staff.

Recommendations to other buyers: The customer service from everyone on staff is phenomenal.

Great Tool for CRM and Marketing Automation, Saves Time and Money

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My reps have been very responsive and helpful throughout our conversion process. I love the ease of use of Bloomerang and all of the features to make our annual mailing go as smooth as possible.

Cons: I cannot send automatic reports from the system or schedule emails for the future, but I believe those things are on the improvements list.

Recommendations to other buyers: Look into long term cost savings and the back-end/data side of a CRM before switching.

Awesome Service from Thoughtful People

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports are easy to prepare and are presented in a simple and convenient way.

Cons: I would love it if it could easily integrate with our products like EventBrite, although I understand that it is an easy transfer of information.

Overall: We reached out to Bloomerang because other systems could not do the types of things we wanted to be able to do in a user-friendly manner. We have been very happy with both the product and the great people who make us feel like partners.

Recommendations to other buyers: I really like the way it easily separates one campaign from another and allows for easy generation of reports. I mostly appreciate that I feel like we can call up our representative and ask a question instead of calling into a corporate phone tree in some other state or country that does not provide an immediate response to questions. There's still more that we can do to utilize all of the benefits of Bloomerang. We look forward to continue to learn its functionality.

Bloomerang review

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customer support is great. Bloomerang also has an intuitive design.

Cons: Cannot have a shopping cart feature in Bloomerang and that it is difficult sometimes to work within restrictions for certain actions.

Overall: Bloomerang is very functional for our use. The live chat customer support is extremely helpful. It is also convenient that we pay based on number of constituents!

Recommendations to other buyers: Overall, we enjoy!

Great Features and User-Friendly

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bloomerang has all the features you would want in donor management software but is much more user-friendly than its competitors. Even those who are not as tech savvy can learn Bloomerang quickly and use it effectively.

Cons: Bloomerang is constantly improving their software so you may have to wait for a bell or whistle...but they are always taking feedback and adding features so you aren't really missing anything you need.

Overall: We needed to have all of our donors and relationships for our two locations all in one place. Bloomerang solved that problem. Now our staff can update profiles, add donations, send fundraising emails, and more from anywhere, and all of our donor information is in one place. Bloomerang replaced 5 different programs and services we had been using and brought it all into one program.

Recommendations to other buyers: Do a trial and you will see immediately how much easier Bloomerang is to use than its competitors.

Crossroads Safehouse, Fort Collins Colorado Review

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's very intuitive. Anyone who has use another database can figure out how to complete basic functions before taking the Academy Classes.

Cons: Queries require some training and experience. That's not a con, just a comment.

Overall: We compared more than 10 different systems and selected Bloomerang for ease of use. We have had a number of new staff members join our staff in recent months. All have been able to get up to speed quickly by taking Academy Classes. We have also utilized your customer support services.

Recommendations to other buyers: It has turned out to be major benefit to our organization in a very short time. We had a limited budget and found Bloomerang to be the best value for us!

Out of the Woods with Bloomerang

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy of use and versatility -- I just put tickets up for our fundraiser on Bloomerang. Credit card donations are now easy -- all the data is collected and right where it is easily accessed.

Cons: That it wasn't installed when I took this job. Seriously, I don't have one bad thing to say about it.

Overall: When I took this position a year ago this agency was using spreadsheets for their data collection. (Say what?) After looking at numerous software programs I choose Bloomerang. An excellent choice. The platform is so user friendly, the customer support is ridiculously awesome -- I just can't stay enough good things about them. We now have a smooth running operation because of their expertise. We are out of the woods and into the light of donor software!

Recommendations to other buyers: get it as soon as possible to make your life so much easier.

Bloomerang - Easy to Use and Amazing Customer Support

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Not only is Bloomerang easy to use and navigate, but their customer service is amazing. They are always extremely quick to respond to requests and if I ever have an issue, it is always resolved right away. It allows me to not be worried if something looks off or if an issue arises, because I know I can expect a response almost immediately. I also like the ease of running reports and the variability of the possible reports. I enjoy that I can filter out many details, whether it's regarding donor type or transaction type.

Cons: There are a few small kinks that need to be resolved, but I know the Bloomerang team is aware of them. For example, there is an issue when trying to track "Tribute" donations through the platform, as well as being able to review/resend automatic acknowledgment letters to donors. Lastly, I would like to be able to track recurring donations as pledges, but this is not possible with the current platform. All of these are small things compared to the positives that Bloomerang provides.

Overall: My organization started using Bloomerang in 2015 when we wanted to switch to a donor management platform where our donation form could be embedded into our actual website (instead of having our donor be taken to an external site). I was immediately impressed with the customer support and ease of setting up my account and importing my existing/past donations. I continue to be impressed with Bloomerang and they address all of our needs as a small nonprofit organization.

Recommendations to other buyers: If you are looking for a simple-to-use donor management platform with great customer service, this is the software for you.

Fundraisers - This is the DMS system to use!

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the simplicity of the platform. Everything I need to find or track is in there and easy to find. If I can't find a way to run a report to get what I need, a quick online chat always has me directed where I need to go.

Cons: Dashboard stats can't generate a report.

Overall: Working with the Bloomerang system is one of a kind. it is easy to use, the staff is available to help with any question you have, no time is wasted trying to find out information about a donor and to change or update the donor information is so easy. Now that they partner with some other great companies, there are additional benefits to using Bloomerang that allows their software to be a one-stop shop. I highly recommend using their donor management system.

Full flowered (Bloom) endorsement for Bloomerang

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The ease of generating reports is a facile feature for Bloomerang. The temperature gauge for contacts is a good feature to ascertain quickly where in the fundraising process a prospect lies. Search function is strong.

Cons: Wish it could integrate tasks and appointments with Google calendar. Would like the ability to batch process changes that apply across the database.

Overall: Managed a large database during a capital campaign because the client's system was not adept at managing the steps in the fundraising process and record keeping.

Recommendations to other buyers: Main benefit is the ease in which to report to the team the results and process.

Highly recommend Bloomerang

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease to create and send newsletters; so many reports are available and easy to put together; intuitive

Cons: there isn't anything I don't like; it's all self-explanatory, easy to use, easy to understand and report on

Overall: Very easy to use; webinars are extremely well done and explain everything; I didn't even have to talk to anyone

Love the ease of the Bloomerang Interface!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very easy to use, which allows us to have volunteers do data entry. We can upload interactions which means we can have information about who attended our events even when we use a third party ticket site. We love that it is web-based and can be accessed anywhere.

Cons: I would like to see an email feature that lets you send one email - right now you set the filters so it does a mass email to just one person.

Overall: Changing your database when you are an established non-profit is a daunting experience. We made the switch almost 2 years ago and have been very happy we did. The interface is clean and clear and so easy to navigate compared to our previous database which made getting reports challenging. Now, with a few clicks, I can really dive in to my data and this has allowed us to do a much better job of donor stewardship. I love being able to quickly see a snapshot of the donor history along with an assessment of how close they are to our organization (cold, cool, warm, on fire). Switching to Bloomerang has made me realize how important it is to be able to pull data easily in order to make operational decisions that have the most impact.

Recommendations to other buyers: For us, it was the same cost as our previous database (Etapestry) and it is a much better product. The team made the data transfer more painless than I imagined.

Bloomerang review

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: running reports

Cons: NA

Overall: Everything has been great. The online customer support has been very knowledgeable. Everything is very easy to use.

Bloomerang Review

Jul 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it exists. It has a lot of options for possible information/data collection and different ways for that data to be received and followed up with.

Cons: It isn't always easy to customize form buttons, forms, and email settings - basically anything aesthetically or design-wise cannot be accomplished unless you have a large knowledge base of HTML/CSS/something else.

Overall: The customer support has been incredible. It wasn't very easy to get started, but once we convert everything from our old system to theirs, I think it will pay off in the end.

Excellent Product

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Support is outstanding. In this day and age I rarely find support as outstanding as Bloomerang's people. Product is very easy to use, very intuitive. It has everything I need.

Cons: There is not one thing that I don't like at this point.

Recommendations to other buyers: Please take the test drive. I think you will be pleasantly surprised.

ARAI's experience with Bloomerang

Jun 02, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is user friendly and require very little training. I feel almost anyone can pick it up and make it work.

Cons: It is not as customizable as we need it to be. We dislike the forms and the international donation options, or lack there of.

Recommendations to other buyers: You do not know until you are working in the system day in and day out if it will work for you. It really takes time to understand what functions are suited and not.

Easy to use

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Bloomerang is extremely user-friendly. The customer service is top notch.

Cons: I wish it was easier to do some things, such as making universal changes to thank you letters.

Recommendations to other buyers: Make sure their customer service will meet your needs, as there are always questions when starting fresh with a program or software.

Great for constituent management!

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very simple to use. Step by step guide to all applications.

Cons: The thing that I like least is deciding to delete the old records.

Recommendations to other buyers: It's in your best interest to take advantage of all tutorials.

Never knew a database could be so easy to use!

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is incredibly easy to use. If you can shop online, you can use this database! It's also very intuitive when pulling reports. With just a little training from the Bloomerang team, you will be ready to go. Their support team is also very helpful, and I love the live chat feature to help me with the issues I'm dealing with immediately. It's great to have a web-based database that I can access wherever I am. Almost everything can be customized, so we are able to build in fields that are specific to our organization. This has helped us get more organized with our programs in addition to our fundraising.

Cons: The only thing I don't like is some of the report formatting. It's difficult to get things in alphabetical order and you can't list donors' gifts to a certain appeal or fund in different years in columns next to each other.

Recommendations to other buyers: I recommend to take a walk-through of the database and see how functional it is. Build a couple of the reports you run often - you will be amazed at how easy it is!

Vendor Response

by Bloomerang on January 12, 2017

Hi Bailey! This is just one of the many new things possible with our new reporting engine. :)

Bloomerang keeps us in the KNOW

May 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: They are always looking for new options and ways to improve the product. Keeping on top of what trends in the marketplace will help us to succeed. The recent additions of linking Twitter users has been great for us. They are available for support, but the video resources make it super easy to watch and learn at the time most convenient for us....that for me is late nights or on the weekends. Very easy to find the help topic you are looking for also. This is the most user friendly software I have ever used for anything. We started using Bloomerang just over a year ago. We had no doubts in renewing for the second year and look forward to working with them for many years to come.

Cons: I wish it would transfer income automatically to our Quick Books....but that's not killing us.

Recommendations to other buyers: If you have more than one user, you need a program that is easy to work with little to no training required. This is it. Super easy to jump right in and start using, and the training videos in the help sections are awesome! Of course they are available for more personal training if needed. They also host some great webinars to assist in making your organization successfu. Most of all we love the quick and easy access to reporting, which is something to look at when comparing as well. Bloomerang reports can be pulled on the fly to answer questions from your board on a moments notice. This is a awesome feature.

Vendor Response

by Bloomerang on January 12, 2017

Hi Kari! We now have an integration with Aplos, a true fund accounting system, wherein transactions entered in Bloomerang are automatically pushed into Aplos. Check them out here: https://www.aplos.com/partners/bloomerang

Bloomerang Rocks!

May 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Bloomerang for just over a year. It is so easy to use and provides us with a wealth of options. The best features to us are the email, reports, twitter user connect, and donor tracking. We can see if we have a 'warm', 'cold', or 'on fire' donor at a quick glace.....then have the options to review their timeline to see where we can stoke the fire. With their awesome reporting we can pull information to answer questions from our board quickly. Email tracking with easy to understand info graphics and breakdowns of bounced, dropped, and deferred emails has helped us to clean up our constituents list. And the Twitter feature lets us know when our constituents are connecting with us, so we can add them to follow. I also have to mention the help videos and the ease in finding what you need. I work late at night and on the weekends. Being about to pull up a step by step video has helped me on several occasions. I can't think of any negatives with the exception of wishing it would automatically transfer income to our Quick Books to save us that step.....but I'm not sure there is a program out there that does that. I'm not looking for one. We will be Bloomerang customers for years to come if they work as they currently are....always looking at what would help us succeed and adding new features regularly to stay on top of the game.

Works wonders for me!

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great for running reports, mass email delivery, and keeping account of client interactions on multiple levels. So easy to use!

I have been using Bloomerang for a year and am constantly impressed by what it does for us.

Apr 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The major pro is the customer service! Also, the professional development advice and the training webinars have made me a better fundraiser. The only reason I gave them 4 stars (instead of 5) on Ease of Use is because I keep finding new things ways to use the software. But, while I'm on a learning curve all I have to do is email tech support and within minutes I receive the advice I need.

Easy to use, reliable product.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This program is user friendly and modern. You can easily see your most important information, and with little work have even more.

Cons: There are little things that can't be changed that we wish we could. Ex: When someone makes a donation in memory/honor of more than one person, their acknowledgement letter will only show one name.

Recommendations to other buyers: Think about everything you have done within this program, and then think of your total issues with it. Most will find very few. Compared to other products you have used, or what you've heard about, this is by far better.

Vendor Response

by Bloomerang on January 12, 2017

Appreciate your thoughts on this, Aly. In situations such as the one you referenced, we recommend splitting the gift and entering them as two separate transactions.

The simplicity of Bloomerang!

Apr 14, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The simplicity & customer service! Whenever I have a question, it is always answered immediately.

Cons: Households are populated oddly in my opinion. I would prefer for spouses to be under one name, not divided.

Recommendations to other buyers: Ask questions! The Bloomerang team is always available to support.

Vendor Response

by Bloomerang on January 12, 2017

Thanks for the feedback about households, Blair! The way our product advisers see it is that maintaining separate records for each member of the household lets you communicate with them individually, especially by email -- for instance, if one is a board member and the other is a volunteer. Households allow you to save on postage and printing costs by sending one piece of mail (like acknowledgement letters, for example), not two or more, to households where you have multiple constituents. Hope this helps!

Great product for new user

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: So easy to use...very intuitive and colorful....it is not cumbersome or cluncky like other donor software I've used.

Cons: I am new to the product, so just getting to know it....nothing yet to complain about.

Recommendations to other buyers: Use it and play with it. Note the ease of use, the colors and fun context.

Special Events Review

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Like the intuitive way the screens are set up. Very much like Windows vs the old database programs. I like the way reports are generated and how easy it is to move things, delete things and group and summarize lists of donors.

Cons: This is very specific, but I don't like the limits on which I can run a query. Specifically that I can't say I want donors that gave over $x in postal codes xxx, xxx, xxx,and xxx. Also, I don't like that our member database is different than this data base.

Recommendations to other buyers: Try out different software first. Determine if your donor and your members records can be combined into a single database.

Vendor Response

by Bloomerang on January 12, 2017

We can do this! Please feel free to get in touch with our Support team so they can help walk you through how to make it happen.

We are new to Bloomerang!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: it's easy intuitive and way better than our last database

Cons: need progam module! We would like to have all data in the same place

Recommendations to other buyers: try it out through another org. that is using it. I think hearing from others is a great resource

Bloomerang is simple to use!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is intuitive and the vendor is responsive to all inquiries.

Cons: It would be great if this database could be used for our program data in addition to the donor data.

Recommendations to other buyers: Try using this software and you will see how easy it is to use.

Bloomerang is simple, easy to use, and awesome at reports!

Apr 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity and versatility of it! Its easy to use, edit, and grow with it! The Bloomerang staff is also very helpful! The reports capabilities is amazing!

Cons: The email and adding document capability is what I like least. I would like to be able to attach a document to an email, or a constituents file. And also have better formatting styles and capabillities for email.

Recommendations to other buyers: If you need a program that doesn't have a big learning curve and simple to use, this is perfect! It has a lot of versatility in creating forms, and can run great reports!