Business Design Corp

TouchStone Business System


5 / 5
8 reviews

Who Uses This Software?

Businesses who understand the importance and value of implementing their Standard Operating Procedures and are looking for a simpler and better way to organize and implement them.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Business Design Corp
  • businessdesigncorp.com/
  • Founded 2000
  • United States

About TouchStone Business System

TouchStone is built for those who know the importance and value of implementing their Standard Operating Procedures and are looking for a smarter way to organize and implement them. Never misplace your processes and trainings ever again. Improve usability and accessibility with a hierarchy that drills down to specific work plans and tasks, checklists, documents, video and audio. If youre losing control as you scale or simply need your employees to do what they need to do, try Touchstone.


TouchStone Business System Features

  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management

TouchStone Business System Reviews Recently Reviewed!


Touchstone Processes in an Automobile Dealership

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Touchstone system teaches how important structure is in an organization and sets responsibilities for each job level in the dealership. The top managers are responsible for those who work under his/her direction and have methods to evaluate the performance of each employee based on the definition of the job and work plans that fall under that position. Job descriptions are actually all of the processes that are assigned to the position. The system not only defines the jobs but allows management to create work plans that have processes clearly listed in sequential order. The system also allows inserting pictures, documents, links to outside sources and many other techniques into the processes. These make excellent training resources and references for employees if they forget a process. So, the system introduces structure, teaching and assessing methods, and job descriptions in a concise organized easily accessed manner. We have only scratched the surface of all that Touchstone can do for our dealerships. We are striving for standardization of all the jobs at all of the stores so that employees can move from store to store and feel comfortable at each one.

Cons: My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need. As I engage other managers, I hope to spread some of the duties to others. Then we can proceed much faster with the project. I enjoy adding graphics and examples into each process and the results are great. But it is time consuming for persons like me who have many other duties. Time management is one of the by-products of the system, and I have not mastered that yet. It is worth the effort to have the business organized so that new employees can easily see their duties. But building the system takes time and commitment. However, eventually the system will save everyone time.

Overall: Job definitions are very important, teaching new employees and evaluating their progress in areas such as sales and customer service, and standardization of jobs throughout our organization are all possible with the Touchstone system. The support from the Touchstone cannot be outdone by any other. Weekly tutoring by a Touchstone instructor and web based tutorials are available. Tutorials are updated often. There are also easily accessible examples of other business plans that can be incorporated into a new customer's plan.

Process Improvement

Jul 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Touchstone allows us to create, organize and refine our processes. It is an invaluable tool for our business and something we utilize daily.

Cons: The Org Chart is a bit lacking, it does not allow the user to play with different scenarios so we need to do all of the proposed changes outside of the system before we make them permanent.

Vendor Response

by Business Design Corp on July 18, 2019

Thanks, David. I appreciate your feedback.

We've been busy working on a new release and the first piece that we will be pushing soon is a better User Interface for the org chart. I think you're going to like what you see. I'll follow up with you and schedule some time to show it to you.

- Michael.

The Best in the Industry

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Working with Touchstone is fantastic. The software is really robust, intuitive and really has a lot to offer. The more you interact with the software, the more you realize how much it can keep your business on track. It overlooks nothing.

Cons: I like everything about it. If it doesn't work for you, you simply aren't using the software enough.

Overall: Touchstone really covers all bases of your business. It covers everything that you would learn in places such as E-Myth and more. It allows you to see areas of your business where you should and could systematize, develop processes and systems and document them. Even areas of your business that you may not have been paying attention to or been aware of will be brought to your attention. The best part of working with Touchstone is the staff. It becomes obvious quickly, that the staff cares about the experience if their clients. They are always ready to help.

The Power Of Processes

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have cut my training time down by two thirds to create productive employees. It now takes 1 month instead of three.

Cons: There is very little I do not like as I purchased it for its simplicity and it is simple.

Overall: The support you get from the Touchstone Team is incredible. Whenever you are unsure of anything they are there to resolve your questions.

A system for writing systems

Jul 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easiest way I've found to create and organize systems

Cons: Some of the page graphics are not to my taste.

Overall: Touchstone makes one of the most important activities in business easy. Every business needs systems to do well and touchstone is a system for writing systems

Member Services Representative

Jul 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Offers our members the ground work of polices and procedures for their law firms.

Cons: That I was not originally trained by Touchstone staff. If I had been it would of been easier.

Best organizational tool on the web

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simplicity. So easy to use

Cons: none

Overall: Awesome tool. Super easy to use. Organizational chart was EXACTLY what I was looking for. The ability to create job descriptions so quickly really made creating my chart simple. The best practices library is so unique and helpful. As a General Building Contractor, the ability to quickly and easily organize our processes is essential! This is a must have for any small business.

Best Practice Library

Apr 25, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The best practices library was helpful and gave us a good head start, its easier when you don't have to invent the wheel.