--- title: "TouchStone Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TouchStone Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/161657/TouchStone-Business-System/" page_type: "product" language: "en" --- # TouchStone Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TouchStone ## What is TouchStone? TouchStone makes process implementation ridiculously easy. Click on a position on your org chart to access processes specific to that position. Improve usability & accessibility with a holistic process hierarchy that drills down into work plans, checklists and other training content - a smarter way to implement your procedures. Employees know exactly what they need to do. Save time & limit frustration with super quick access to the instructions they need to get up to speed and do their job well ## What is TouchStone used for? [Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $29 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TouchStone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://businessdesigncorp.com/&name=TouchStone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TouchStone 4.9 (31) VS. [4.5 (2,261)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $9 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (31) Ease Of Use 4.4 (3,030) Value For Money 4.8 (31) Value For Money 4.4 (2,341) Customer Service 5.0 (31) Customer Service 4.3 (2,001) ## TouchStone alternatives [4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130182/Zapier/) [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,283)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) Highest Rated [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) [View all alternatives](https://www.capterra.com/p/161657/TouchStone-Business-System/alternatives/) ## FAQs about TouchStone Overview ### Which roles and teams benefit most from TouchStone? TouchStone is most used by business owners, presidents, and other executives who need visibility into operations, decision-making, and company performance. Office administrators, HR managers, and finance leaders benefit from streamlined recordkeeping, workflow coordination, and internal oversight, while member services and client-facing teams use it to manage relationships and day-to-day service delivery. Answer based on 29 reviews Overview ### What company size and industries is TouchStone built for? TouchStone is built for small businesses implementing standard operating procedures, with 97% of reviewers from small companies and 3% from midsize businesses. It serves a mixed industry base led equally by Marketing and Advertising, Management Consulting, and Legal Services at 10% each, primarily for Business Process Management. Answer based on 31 reviews Features and Usability ### What are the key features of TouchStone? TouchStone offers access controls and permissions, collaboration tools, and customizable forms for managing user input and shared work. It also includes document management and document storage, data import/export, drag and drop, templates, process modeling and designing, and process change tracking for structured workflow handling. Getting Started and Support ### What training and onboarding options does TouchStone offer? TouchStone provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars offer guided instruction, while documentation serves as written reference material and videos provide visual walkthroughs for self-paced review. Answer based on 9 reviews Getting Started and Support ### What customer support options does TouchStone offer? TouchStone provides email/help desk, FAQ/forum, knowledge base, and phone support. Users describe the support as helpful and attentive, with clear guidance that makes setup and ongoing use easier. Available tutorials and examples are also noted as useful for learning the system and resolving questions quickly. Answer based on 2 reviews ## Features AI summary Based on 3,575 Business Process Management reviews According to Capterra reviewers, these are the Business Process Management features buyers prioritize most when evaluating a solution: - **Workflow Management** (**51%** of reviewers rated this feature as critical) - **Task Management** (**43%**) - **Business Process Automation** (**46%**) TouchStone includes other capabilities that Capterra reviewers also consider important, such as **Access Controls/Permissions** (**47%**) and **Process Modeling & Designing** (**45%**). Together, these features help businesses manage user access, map out workflows clearly, and build more consistent processes, giving teams better visibility and control over how work moves across the organization. Access Controls/Permissions 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Process Modeling & Designing 4.2 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Collaboration Tools 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Forms 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Import/Export 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Document Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location TouchStone 11 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Forms Management: Store, manage and track all forms in a centralized location - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Templates: Sample files or documents that could be customized as needed or used as is --- Get Advice We can help you find the software with the features you need. Features 4.8 (31) 4.8 Based on 31 reviews ## Pricing Value for money 4.8 (31) Basic $29.00 Flat Rate,Per Month Value for money 4.8 (31) 4.8 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (31) 5.0 Based on 31 reviews ## User reviews Overall rating 4.9 Based on 31 reviews Filter by rating 5(27) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LW Lisa W. Administator Hospital & Health Care ### "The Best Systemization Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 I love Touchstone. Extremely responsive to my emails and text messages. You would think they are waiting for my messages, because they respond so fast. \[sensitive content hidden\] is awesome. No matter when I reach out to her, she is available. Very responsive to setting up training session for me. Thank you so much \[sensitive content hidden\]. Pros I have looked at several different products, but I always went back to Touchstone. Most companies charge by the number of employees, but Touchstone has one price and you don’t have to worry about that price changing. The system is easy to use and the training is amazing. If you want an one stop shop for your business, Touchstone is the system you want to use. You will not regret your decision to use them. Cons I cannot thing of one and truly love it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Chris P. COO Leisure, Travel & Tourism ### "System we were looking for." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 Very good. Now, we have a team working on it, which is excellent. Pros It is a central hub for the processes, Org Chart linking to the position descriptions, daily activities and training. Cons The writing of processes is a challenge for me. Reasons for choosing TouchStone Support and concept. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RW Roderick W. CEO Hospital & Health Care ### "Great Product and Great Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2023 Pros The system is easy to use and training is straightforward. Cons This is difficult to answer as I have not had an experience with the system that was a con. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Rob G. President Management Consulting ### "Been Recommending TouchStone to my clients for over 12 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2023 Pros It accelerates building leverage and consistency throughout the organization. i especially like the "already done for you library" that allows clients to leverage what has already been written to accelerate the systems writing. Cons Can't think of anything. Can't think of anything. Can't think of anything. Reasons for choosing TouchStone Michael Mills is a very capable smart guy to goes the extra mile to please my clients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PP Phil P. President Chemicals ### "Organizing your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2023 Pros Working with \[sensitive content hidden\] at Touchstone was well worth the investment. He understands what it takes to effectively operate a business and they have created the software to help you do it. If you're a business owner or manager struggling with systems and processes I would highly recommend TouchStone Business System. Cons Nothing I can think of. As with any software program, you have to put the effort in to reap the benefits. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH John H. Principal Accounting ### "John Harrison and Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2023 Quits a lot of time is needed to set the systems up but after that they are easy to maintain and ensure consistency of our services Pros The ability to show all of our systems to new (and old) employees and also ensure that everyone works to the same standards. Cons Nothing. We are happy with everything in it. Reasons for choosing TouchStone At the time there was nothing else like it on the market and \[sensitive content hidden\] once worked with \[sensitive content hidden\] Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Clarence B. Owner/Attorney At Law Legal Services ### "Touchstone Business Systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 100% positive. Pros I like the hands on training provided by the software creator. Cons Have not used the product long enough to determine negative aspects. Reasons for choosing TouchStone I like the concept of creating and writing down processes so that everyone knows exactly what to do in any given situation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gene R. VP President Marketing and Advertising ### "SOP's have never been easier to create and manage." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Overall, TouchStone Business Systems was already a formidable tool, but with the integration of AI, it's become an indispensable asset for me and our businesses, where Touchstone aims to stay ahead of the competition. It's not just about streamlining operations anymore; it's about foreseeing, innovating, and excelling, and Touchstone helps our business with that. Pros I've been using Touchstone Business Systems for a while now, and their standard operating system stands out as one of the best I've encountered. I appreciate the seamless integration and user-friendly interface, which makes daily operations a breeze. The system's robustness and reliability have significantly improved our workflow, ensuring consistency and efficiency in all our business processes. The support team is also commendable, always ready to assist whenever needed. I highly recommend Touchstone Business Systems to any business looking for a dependable and intuitive operating system. Cons NO cons to mention now that AI is implemented into the platform Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HH Horace H. Owner Legal Services ### "Touchstone is About the People, Not Just the Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2023 It is new and I have not had an opportunity to do much with it yet. Pros I like the way \[sensitive content hidden\] explains the importance of systems and processes in his presentations and he has designed a simple yet highly functional tool to assist in creating a systems driven business. I also like the simplicity of the videos. Cons It is going to take a while to get it fully implemented but we think it will be worth it in the end. Reasons for choosing TouchStone I am not aware of any other products like Touchstone. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KK Kevin K. Managing Member Legal Services ### "Useful Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 19, 2023 Pros This tool gives you every functionality you would need to centralize and compartmentalize policies and procedures. Cons It could be made more intuitive, but it is worth the time investment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/161657/TouchStone-Business-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zapier vs TouchStone](https://www.capterra.com/compare/130182-161657/Zapier-vs-TouchStone-Business-System) [process.science vs TouchStone](https://www.capterra.com/compare/161657-211712/TouchStone-Business-System-vs-process-science)