# TouchStone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TouchStone the right Business Process Management solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161657/TouchStone-Business-System/reviews --- TouchStone 4.9 (31) [View alternatives](https://www.capterra.com/p/161657/TouchStone-Business-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TouchStone Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews LW Lisa W Administator Hospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The system is easy to use and the training is amazing. If you want an one stop shop for your business, Touchstone is the system you want to use. “ September 26, 2023 BB Bobby B OwnerWriting and Editing, Self-employedUsed the software for: Less than 6 months. “It feels like it is an integral part of my business operations with great features like accessibility options and permissions.“ May 12, 2020 BB Bobby B OwnerWriting and Editing, Self-employedUsed the software for: Less than 6 months. “Being familiar with developing and documenting business processes I found that the ease of use and intuitive functionality made the chore far easier.“ May 12, 2020 KP Kirk P PresidentBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: 6-12 months. “Got my moneys worth and we can see that as we grow it will continue to keep us on top of our business.“ May 11, 2020 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gene R. VP President Marketing and Advertising Used the software for: 1-2 years ### "SOP's have never been easier to create and manage." September 19, 2023 5.0 Overall, TouchStone Business Systems was already a formidable tool, but with the integration of AI, it's become an indispensable asset for me and our businesses, where Touchstone aims to stay ahead of the competition. It's not just about streamlining operations anymore; it's about foreseeing, innovating, and excelling, and Touchstone helps our business with that. Pros I've been using Touchstone Business Systems for a while now, and their standard operating system stands out as one of the best I've encountered. I appreciate the seamless integration and user-friendly interface, which makes daily operations a breeze. The system's robustness and reliability have significantly improved our workflow, ensuring consistency and efficiency in all our business processes. The support team is also commendable, always ready to assist whenever needed. I highly recommend Touchstone Business Systems to any business looking for a dependable and intuitive operating system. Cons NO cons to mention now that AI is implemented into the platform Review Source KP Kirk P. President Business Supplies and Equipment Used the software for: 6-12 months ### "TouchStone Business System" May 11, 2020 5.0 Got my moneys worth and we can see that as we grow it will continue to keep us on top of our business. Pros Easy to use but more importantly the way it organizes our business. It's well thought out. The customer support is crucial and the passion the people there have for what they do makes a big difference. That is important to us because a lot of companies out there are not helpful and you have to figure out everything yourself. Cons Can not think of anything just the time it takes but all systems take time to do it right. Reason for choosing TouchStone Mainly the logic behind it and customer service Review Source JLS John L S. President Consumer Services Used the software for: 2+ years ### "TouchStone review" August 19, 2020 5.0 The support by TouchStone is excellent! We have used it successfully to create process driven systems that enable growth and maintain a great culture and maintain consistency. Pros The best feature is that it provides a platform to create and run a process driven business. This enables growth, consistency, and adherence to the company Mission and culture Cons Functionality: It can be challenging to learn at first. Requires someone to make a commitment of time and energy to champion its use. Review Source KW KATHLEEN W. Comptroller/COS Retail Used the software for: 2+ years ### "Touchstone Processes in an Automobile Dealership" July 16, 2019 5.0 Job definitions are very important, teaching new employees and evaluating their progress in areas such as sales and customer service, and standardization of jobs throughout our organization are all possible with the Touchstone system. The support from the Touchstone cannot be outdone by any other. Weekly tutoring by a Touchstone instructor and web based tutorials are available. Tutorials are updated often. There are also easily accessible examples of other business plans that can be incorporated into a new customer's plan. Pros The Touchstone system teaches how important structure is in an organization and sets responsibilities for each job level in the dealership. The top managers are responsible for those who work under his/her direction and have methods to evaluate the performance of each employee based on the definition of the job and work plans that fall under that position. Job descriptions are actually all of the processes that are assigned to the position. The system not only defines the jobs but allows management to create work plans that have processes clearly listed in sequential order. The system also allows inserting pictures, documents, links to outside sources and many other techniques into the processes. These make excellent training resources and references for employees if they forget a process. So, the system introduces structure, teaching and assessing methods, and job descriptions in a concise organized easily accessed manner. We have only scratched the surface of all that Touchstone can do for our dealerships. We are striving for standardization of all the jobs at all of the stores so that employees can move from store to store and feel comfortable at each one. Cons My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need. As I engage other managers, I hope to spread some of the duties to others. Then we can proceed much faster with the project. I enjoy adding graphics and examples into each process and the results are great. But it is time consuming for persons like me who have many other duties. Time management is one of the by-products of the system, and I have not mastered that yet. It is worth the effort to have the business organized so that new employees can easily see their duties. But building the system takes time and commitment. However, eventually the system will save everyone time. Review Source JH John H. Principal Accounting Used the software for: 2+ years ### "John Harrison and Company" September 20, 2023 5.0 Quits a lot of time is needed to set the systems up but after that they are easy to maintain and ensure consistency of our services Pros The ability to show all of our systems to new (and old) employees and also ensure that everyone works to the same standards. Cons Nothing. We are happy with everything in it. Reason for choosing TouchStone At the time there was nothing else like it on the market and \[sensitive content hidden\] once worked with \[sensitive content hidden\] Review Source LW Lisa W. Administator Hospital & Health Care Used the software for: 1-2 years ### "The Best Systemization Company" September 26, 2023 5.0 I love Touchstone. Extremely responsive to my emails and text messages. You would think they are waiting for my messages, because they respond so fast. \[sensitive content hidden\] is awesome. No matter when I reach out to her, she is available. Very responsive to setting up training session for me. Thank you so much \[sensitive content hidden\]. Pros I have looked at several different products, but I always went back to Touchstone. Most companies charge by the number of employees, but Touchstone has one price and you don’t have to worry about that price changing. The system is easy to use and the training is amazing. If you want an one stop shop for your business, Touchstone is the system you want to use. You will not regret your decision to use them. Cons I cannot thing of one and truly love it Review Source CP Chris P. COO Leisure, Travel & Tourism Used the software for: 2+ years ### "System we were looking for." September 26, 2023 5.0 Very good. Now, we have a team working on it, which is excellent. Pros It is a central hub for the processes, Org Chart linking to the position descriptions, daily activities and training. Cons The writing of processes is a challenge for me. Reason for choosing TouchStone Support and concept. Review Source LA Lawrence A. President Automotive Used the software for: 2+ years ### "A company that understands how to grow your business" July 25, 2019 5.0 It's helping me turn my business into a process driven business that I have more control over. rep has been wonderful to work with. Pros This software along with the training, helped to take my business from a hard to control business to a process driven business. Cons While the software must cover a broad array of businesses, I wish it were a little it's help me to turn my business into a more process driven business. I know I have more control over itmore intuitive to use. Reason for choosing TouchStone I chose Touchstone because it does what I need for it to do and because of the training that went along with it as well Review Source DS David S. Chief Viral Officer Marketing and Advertising Used the software for: 2+ years ### "Process Improvement" July 17, 2019 5.0 Pros Touchstone allows us to create, organize and refine our processes. It is an invaluable tool for our business and something we utilize daily. Cons The Org Chart is a bit lacking, it does not allow the user to play with different scenarios so we need to do all of the proposed changes outside of the system before we make them permanent. Review Source Response from Business Design Corp July 18, 2019 Thanks, David. I appreciate your feedback. We've been busy working on a new release and the first piece that we will be pushing soon is a better User Interface for the org chart. I think you're going to like what you see. I'll follow up with you and schedule some time to show it to you. - Michael. GT Gretchen T. President Education Management Used the software for: 1-2 years ### "A must have for every business" November 20, 2020 5.0 We are planning on expanding into different states. Having this program will make replicating our system and processes so much smoother. Its already helped us develope a organizational chart, which is a great tool. Pros I like that its very easy to customize every aspect of the program. Its also nice that what ever you do, your able to go in and restore it. The instructors are experts in this program. Cons I haven't found anything that I don't like. I will say that at first it does feel like, its a lot to get. But I recommend working on it daily. Reason for choosing TouchStone We wanted a functional, easy to use program, that helps us keep everything together and where other people in our company can also log on. Review Source DK DEBORAH K. HR MANAGER Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "With Ease" September 11, 2020 5.0 Pros Touchstone Software, although is in the early stages for us, I believe it will be a very valuable and user-friendly tool for our corporation. We are in desperate need of protocols that are documented, and this software is the perfect addition. Cons The implementation of this software is in its very early stages. I cannot think of a con at this time. Review Source bC brad C. Managing Director Professional Training & Coaching Used the software for: 2+ years ### "Could not run a business without it" July 19, 2019 5.0 We use it to organize our business as well as our clients. We always look at a business as a chain with many systems and processes throughout it and without Touchstone there is no other way to organize, train, hold accountable and properly grow a business. We have tried over 30 years and Touchstone is the hands down winner! Pros It is the only tool to properly organize a business & its systems. Google drive, dropbox etc do not work like Touchstone does! Cons Takes a bit to get the hang of it but once you do its easy to use and teach. Review Source RW Roderick W. CEO Hospital & Health Care Used the software for: 2+ years ### "Great Product and Great Service " September 22, 2023 4.0 Pros The system is easy to use and training is straightforward. Cons This is difficult to answer as I have not had an experience with the system that was a con. Review Source GNW Gilbert N W. Owner Retail Used the software for: 2+ years ### "Smooth and easy" September 19, 2023 5.0 Being a small shop, we rely on our technicians to have a guideline to the processes we have put into place. Pros Allowing associates a key role in their success. Cons No. Improvements are considered when they are necessary. Reason for choosing TouchStone \[sensitive content hidden\] and the E-Myth are connected to each other in a way that allows for integration of the practical results we are looking for. Review Source RG Rob G. President Management Consulting Used the software for: 2+ years ### "Been Recommending TouchStone to my clients for over 12 years" September 22, 2023 5.0 Pros It accelerates building leverage and consistency throughout the organization. i especially like the "already done for you library" that allows clients to leverage what has already been written to accelerate the systems writing. Cons Can't think of anything. Can't think of anything. Can't think of anything. Reason for choosing TouchStone Michael Mills is a very capable smart guy to goes the extra mile to please my clients. Review Source KK Kevin K. Managing Member Legal Services Used the software for: 6-12 months ### "Useful Tool" September 19, 2023 5.0 Pros This tool gives you every functionality you would need to centralize and compartmentalize policies and procedures. Cons It could be made more intuitive, but it is worth the time investment. Review Source DP Dan P. President Design Used the software for: 2+ years ### "How to Develop Your Business" May 11, 2020 5.0 Pros The flexibility it provides to accommodate any business and the structure it provides for organization. Cons I wish it would be developed as a phone app. Review Source PP Phil P. President Chemicals Used the software for: 6-12 months ### "Organizing your business" September 20, 2023 5.0 Pros Working with \[sensitive content hidden\] at Touchstone was well worth the investment. He understands what it takes to effectively operate a business and they have created the software to help you do it. If you're a business owner or manager struggling with systems and processes I would highly recommend TouchStone Business System. Cons Nothing I can think of. As with any software program, you have to put the effort in to reap the benefits. Review Source SK Scott K. President Construction Used the software for: 2+ years ### "The Best in the Industry" July 17, 2019 5.0 Touchstone really covers all bases of your business. It covers everything that you would learn in places such as E-Myth and more. It allows you to see areas of your business where you should and could systematize, develop processes and systems and document them. Even areas of your business that you may not have been paying attention to or been aware of will be brought to your attention. The best part of working with Touchstone is the staff. It becomes obvious quickly, that the staff cares about the experience if their clients. They are always ready to help. Pros Working with Touchstone is fantastic. The software is really robust, intuitive and really has a lot to offer. The more you interact with the software, the more you realize how much it can keep your business on track. It overlooks nothing. Cons I like everything about it. If it doesn't work for you, you simply aren't using the software enough. Review Source IM Ian M. CEO Streetsmart Business School Management Consulting Used the software for: 2+ years ### "The Power Of Processes" July 16, 2019 5.0 The support you get from the Touchstone Team is incredible. Whenever you are unsure of anything they are there to resolve your questions. Pros I have cut my training time down by two thirds to create productive employees. It now takes 1 month instead of three. Cons There is very little I do not like as I purchased it for its simplicity and it is simple. Review Source CB Clarence B. Owner/Attorney At Law Legal Services Used the software for: Less than 6 months ### "Touchstone Business Systems" September 19, 2023 5.0 100% positive. Pros I like the hands on training provided by the software creator. Cons Have not used the product long enough to determine negative aspects. Reason for choosing TouchStone I like the concept of creating and writing down processes so that everyone knows exactly what to do in any given situation. Review Source MH Martin H. Owner Management Consulting Used the software for: 2+ years ### "A system for writing systems" July 17, 2019 5.0 Touchstone makes one of the most important activities in business easy. Every business needs systems to do well and touchstone is a system for writing systems Pros Easiest way I’ve found to create and organize systems Cons Some of the page graphics are not to my taste. Review Source DH Darlene H. Member Services Representative Marketing and Advertising Used the software for: 6-12 months ### "Member Services Representative" July 17, 2019 5.0 Pros Offers our members the ground work of polices and procedures for their law firms. Cons That I was not originally trained by Touchstone staff. If I had been it would of been easier. Review Source GF Greg F. President Wine and Spirits Used the software for: 6-12 months ### "Business rev" September 7, 2020 5.0 Goot help systemizing my business. Pros Organizing systems so employees can fine them and use them. Cons Some employees don't want to use it. Getting to know the software is a learning curve Review Source LD Lecia D. president & founder Food & Beverages Used the software for: Less than 6 months ### "Touchstone Review" August 25, 2020 5.0 I found Touchstone 10 years ago while doing my own research of systems to implement all of the great learning tools and techniques \[SENSITIVE CONTENT HIDDEN\] outlined in his series of books. And finally I am getting to experience it here, where it is all implemented in a complete system ready to use. Great Job \[SENSITIVE CONTENT HIDDEN\] & Team! Pros Having one place to keep all documentation is awesome and frightening at the same time. And we love the library of forms and procedures already created, that helped us to transition more easily. Cons The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits). Reason for choosing TouchStone Having the training sessions as opposed to just "poking around" on my own was instrumental in learning the value of a system like this. Review Source Similar Products Featured