--- title: "Caller Insight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caller Insight Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/161667/Call-Tracking/" page_type: "product" language: "en" --- # Caller Insight Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Caller Insight ## What is Caller Insight? Maximize ad campaign ROI when you funnel your marketing dollars to only your top-performing ads. Caller Insight's feature-heavy, browser based call tracking solution delivers detailed data about each inbound call. Keyword call tracking analyzes online PPC campaigns to keep you covered on every marketing channel. Find out how Caller Insight can amplify your advertising for a low monthly cost. ## What is Caller Insight used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caller Insight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://callerinsight.com/&name=Caller Insight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caller Insight 4.8 (4) VS. [4.7 (352)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $25 Per User, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.7 (352) Value For Money 4.7 (3) Value For Money 4.6 (337) Customer Service 5.0 (4) Customer Service 4.7 (333) ## Caller Insight alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Caller Insight Overview ### What company size and specific industries is Caller Insight built for? Caller Insight is designed for organizations of all sizes, including small offices and larger enterprises, across nonprofit organizations, car dealerships, direct mail houses, hotel and hospitality businesses, online directories, and ad agencies. It also suits other call-handling teams that need a general-purpose system. Features and Usability ### What are the key features of Caller Insight? Caller Insight offers CRM, call recording, call routing, caller ID, and IVR for managing incoming calls. It also includes call tracking metrics, keyword tracking, conversion tracking, and real-time reporting for measuring call sources, outcomes, and performance across campaigns. Getting Started and Support ### What training and onboarding options does Caller Insight offer? Caller Insight provides live online training and documentation to help teams get started. Live online sessions support guided instruction and setup, while documentation offers written reference material for self-paced review of features, steps, and product details. ## Features AI summary Based on 890 Call Tracking reviews Capterra reviewers highlight these as the top features buyers look for in call tracking software: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) Caller Insight supports **Conversion Tracking** and **Call Routing**, giving teams visibility into which calls lead to results and helping them direct inbound calls to the right destination more efficiently. However, it does not offer **Call Center Management**. Instead, it provides other important features that reviewers also value, including **Call Recording** (**48%**) and **Call Tracking Metrics** (**46%**), helping businesses review conversations, monitor performance, and make better decisions about call handling and marketing spend. Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Caller Insight 9 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Real-Time Reporting: Active reporting of data and metrics --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.7 (3) Free Trial Basic $25.00 Per User,Per Month Plus $98.00 Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DC Daniel C. Sales Development Representative ### "This is an amazing tool for tracking the efficiency of your advertising!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 19, 2018 Pros I love the fact that there is a traceable way to look back and see what works, who is viewing your ads, and see how well you are capturing them. Cons The only problem is I wish that I could use it for all inbound leads we get! Other than that, the team is great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PJ Pooja J. Finance ### "It's helpful in smartphone security and privacy " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 17, 2017 I can also see callers history with the help of this site Pros It have a feature of unique traceable phone number. It's help for tracking call from customers . helpful in business . It's also provide data for business. Provide every information related to customers with the help of call Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jason B. Internet Sales Director Automotive ### "Great training tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 16, 2017 Pros We can track and listen to the incoming sales calls which is awesome for training our employees. We can point out what they did great on and give them ideas on things they didnt do so well on Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sarah L. Owner ### "Soo easy to use, great customer service and affordable pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 8, 2017 Pros The ease of use, my incoming calls are never have static, the sms and email notifications prevent me from missing any calls and I can actually talk to a live person when I need customer service. Cons no spam filtering, but does have call blocking for specific numbers that call repeatedly. Other than that this dashboard has everything I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.