Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Once you learn the software it's very easy to navigate. As a hospice biller, it's one of the better softwares I've used over the years. There are several different tracking board options that can be set up; whether your a physician, office staff, or biller. The "help" section is very thorough and returns not only the best option for your inquiry, but also CMS publications that relate to your inquiry. Both claims support and software support are quick to respond to emails/inquiries about new problems or issues. The tech team alerts users with a login banner prior to scheduled down time well in advance of any update; and after the update there are always release notes available for review that highlight any changes made.
Cons: Last year the clinical charting was updated with a more "user friendly" format, but I find it a bit frustrating. When you pull up the clinical chart of a particular patient via the homepage, it should not default and pull all clinical visits of all patients. You must use the search function and let it autofill the patient name before you can put in a date range if you are searching for a specific date.
Overall: My hospice has been using Consolo for several years and, overall, are very happy with not only the software, but also the support that comes with it. We would recommend it to other hospice companies. If you do not have an in house biller, Consolo also offers billing services for an additional fee.
Feb 05, 2018
Director of Nursing
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Ease of Use
Features & Functionality
Value for Money
Cons: Software is not user friendly. Tech support only had 2 people that even knew how to assist you and one has left the company. Forces you to go through multiple screens to complete simple tasks. Doesn't create usable or simple to read reports. Forces you to create a PDF of everything just to print it. QAPI reports are lacking. Some reports standard in other software systems are not even available with Consolo. Poorly set-up Bereavement program documentation system. Poorly designed clinical documentation system period.
Overall: It's cheap and that's probably the only reason it was initially purchased