Who Uses This Software?

Financial Industry (Credit Unions, Banks, Insurance, Mortgage) Government (Federal, State, Local-Municipality) Utility (Co-Ops, Cable, Water, IOU's)


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CenturionCARES
  • www.centurioncares.com
  • Founded 1981
  • United States

About CenturionCARES

CenturionCARES provides a full suite of call center tools for both inbound and outbound customer service organizations. Our suite is sole sourced by Centurion and integrated on the front end for the customer experience through the back-end for the important statistics and reports. The CARES ACD Platform includes Skills Based Routing, Screen Pops, CRM, Agent Workflow Optimization, QA Recording Voice/Screen, Integrated QA Scorecard, After Call Survey, Virtual Call Back, Predictive Dialer.


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CenturionCARES Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

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