# Diamond Mind Payment Processing Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Diamond Mind Payment Processing the right Payment Processing solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161740/Diamond-Mind-Payment-Processing/reviews

---

Diamond Mind Payment Processing

4.9 (10)

[View alternatives](https://www.capterra.com/p/161740/Diamond-Mind-Payment-Processing/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Diamond Mind Payment Processing

Ease of use

4.7

Customer Service

4.7

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MO

Michelle O.  
Development Officer  
Education Management  
Used the software for: 2+ years

### "Business Necessity in Today's Environment"

October 27, 2022

4.0

Pros

Diamond Mind is easy to use for processing credit cards and ACH withdrawl for our events, programs, donations and tuition. Whether using the mobile platform or the desktop version we have no problems processing the transaction or providing a receipt to the customers. As a school user, it was important that implemented an easy to use solution with minimal fees and charges.

Cons

Customer service can be slow to respond to questions, issues or concerns. While I receive plenty of marketing materials to add on additional services, their response time is not always what our business office needs.

Switched from

[TransNational Payments](https://www.capterra.com/p/181533/Mobile-Payments/)

We made the switch to Diamondmind due to the increased costs associated with our previous processor.

Review Source

DS

Devon S.  
Accountant  
Education Management  
Used the software for: 6-12 months

### "Great Product and Amazing Customer Service"

May 2, 2017

5.0

Online pay, ability to build payment and non-payment forms, better reporting.

Pros

"Diamond Mind called our school and we reluctantly agreed to sit through an informational meeting. All of us were skeptical and had no desire to switch credit card processing companies. We almost canceled the initial meeting. We are definitely glad that we didn't! Since the first day, Diamond Mind's customer support has been unparalleled. When we need something, they immediately respond and even follow up multiple times to make sure the issue has been resolved to our satisfaction. As well, the features they offer are amazing. Previously, our customers had to print out paper forms, fill them out by hand, and mail them in. Now, everything is done through online forms. This is faster, easier, more environmentally friendly, and allows us to export the form data into Excel for easy reporting purposes. I can't say enough good about this company and how they have completely changed our business for the better!

Cons

It is slightly more expensive than other credit card services that we've used but the customer support and features more than make up for the additional expenses.

Review Source

GP

Ginny P.  
Volunteer Auction Fundraising Chair  
  
Used the software for: 2+ years

### "Diamond Mind helped to efficiently process payments during a busy fundraising auction"

May 2, 2017

5.0

Pros

Volunteering to chair an auction for the first time was challenging enough, but then having to quickly learn about auction software and payment processing was another hurdle. Diamond Mind was extremely helpful, from initial contact with the company, to explaining how to integrate our auction site with the payment system and then walking me through the testing process. I was assured that someone would be available to answer any questions as the auction deadline approached, and I always received timely feedback and help when needed. The program is user-friendly and worked without any glitches during the event.

Cons

There is not much in the way of negatives other than not being the least expensive program. However, I believe the program is worth the slight premium cost.

Review Source

CD

Chas D.  
Development Information Systems Data Coordinator  
  
Used the software for: 1-2 years

### "Credit card processing with Diamond Mind has been basically problem-free. "

May 2, 2017

5.0

Pros

Our Development Office moved to Diamond Mind in the summer of 2015 at the behest of our Business Office. I have been very pleased with the support we've received the few times I've needed their help. In nearly every case, the issue has been one of customizing our use or interface, and in every instance, the response has been quick, professional, positive, and instructive. Kudos!

Cons

I'd say the setup for a recurring gift could be more user-friendly, ideally so a donor could set it up.

Review Source

NM

Nancy M.  
Business Manager  
  
Used the software for: 2+ years

### "Satisfied customer, Diamond Mind has made my job easier!"

May 2, 2017

5.0

Pros

Diamond Mind provides superior products for processing many of our payments. The product provides ease of use as well as precise reconciliation interface. The support staff is friendly, efficient and responsive.

Review Source

DH

Desiree H.  
Middle School Dean & Director of Summer Academic P  
Education Management  
Used the software for: 6-12 months

### "Called in for help about an issue"

May 17, 2017

5.0

easability to receive credit card payments for our program.

Pros

Your rep was able to quickly access our account and she thoroughly and accurately answered my questions and took care of the issue I was calling about-I was impressed!

Review Source

VK

Van K.  
Assistant Controller  
  
Used the software for: 2+ years

### "Trouble shooting payments and billing."

May 19, 2017

5.0

Pros

The customer rep was always a consummate professional! She responds right away with an email and even called me personally to resolve my issue.

Cons

Our school uses Diamond Mind to collect credit card payments from our families. I can't think of any cons at the moment.

Review Source

SE

Saily E.  
  
  
Used the software for:

### "Our school had a positive experience with DiamondMind"

April 20, 2017

5.0

Our school has been working with the Diamond Mind team since 2013. Our relationship with Diamond Mind has enabled our school to automate our tuition collection processes, cut back merchant fees, and streamline credit card payment processing during school events. Their customer service department is very responsive, professional and they go the extra step to make sure issues are resolved and addressed in a timely manner. We are very pleased with Diamond Mind and we look forward to working with them for many years to come. Thank you for your support!

Review Source

MT

Milica T.  
  
  
Used the software for:

### "Great service"

April 24, 2017

5.0

We just recently started using Diamond Mind, but the staff already proved to be very efficient and fast responding. We had two very urgent situations which they solved in no time. We are very happy with our choice for card processor.

Pros

It was really easy to set up and it is easy to use, but most of all it is customer service. When we had a hiccup they reacted really fast.

Cons

N/A

Review Source

PE

Patricia E.  
  
  
Used the software for:

### "Great Customer Support"

April 21, 2017

5.0

"It's wonderful when you find a software company that assigns a live person to help with the day-to-day challenges that come up. So grateful that Patty was able to find the missing deposit details for us!"

Review Source

Similar Products

Featured