Aspect Software

Aspect Unified IP


4.5 / 5
60 reviews

Who Uses This Software?

Businesses looking for outbound dialing capabilities in their contact center.


Average Ratings

60 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Aspect Software
  • www.aspect.com/
  • Founded 1973
  • United States

About Aspect Unified IP

Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.


Aspect Unified IP Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Aspect Unified IP Reviews Recently Reviewed!


Aspect Unified IP 7.2 and 7.3 customer review

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Completeness of vision for Omni-channel Contact Center software solution.

Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.

Ease of administration of key Contact Center functionality, with add-on customization capability.

Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.

In-built DR capabilities and ease of setup of DR sync processes.

Good Real-time reporting interface which is highly configurable.

Cons: Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.

Can use more pre-configured systems alerts in UD.

M3 designer would greatly benefit from having a Copy Document feature.

Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Vendor Response

by Aspect Software on November 26, 2018

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Sep 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Cons: There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Vendor Response

by Aspect Software on September 27, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

When the product is working it works well. When there are issues they persist until an update.

May 08, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Cons: When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Overall: The ability to blend Inbound/Outbound calls.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

On premise UIP has been our staple for call delivery for many years with reliable performance.

May 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Cons: On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Overall: Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

overall very good. has improved our ability to service our customers

May 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Cons: the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Overall: We experienced an increase in service levels and a customer satisfaction

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Long time user of Unified IP for our interaction routing

Sep 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.

Cons: Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface.

Vendor Response

by Aspect Software on September 27, 2017

Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again!
-The Aspect Team

Good, easy to configure, even for users

May 07, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.

Cons: lack of granular permissions. I would rather a manager only be able to view their own services and users.

Overall: We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Capterra loader

Solid Product That Fully Meets Expectations

Dec 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.

Cons: Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

Overall: Robust reporting and consolidated call center data for all call events both inbound and outbound.

Vendor Response

by Aspect Software on December 08, 2017

Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team

Many features, long implementation

May 09, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: High availability works great and has been very solid; Aspect support has been very helpful with any issues.

Cons: Implementations and upgrades are very long and difficult. Release notes are not always as detailed as they could be especially if you have customizations and need to assess impact.

Overall: High availability for increased uptime. Contact center features to move us in to the future.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

I have worked on Aspect 6.7 -7.3... I love the tool has moved my business in a whole new direction.

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, multi-tasking capabilities. Being able to build my own strategy, running predictive lists, building blasters, setting my own automation.

Cons: Filters can me a bit touchy, uploading raw data may take several attempts based on schema criteria.

Overall: Able to move my business to the next level of dialing

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are thrilled to hear that you love the tool and that it's making an impact on your business.
We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Leaves some to the imagination.

May 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the UCC program that was developed for the 7.2 update. This made they system much more user friendly.

Cons: I don't like that we cannot find a setting to lower our inbound service level while also running a predictive dialer. We also have had many issues since our upgrade.

Overall: Different dialer settings and can house inbound and outbound concurrently.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams so that we can serve you better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Reliable with little to no downtime

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.

Cons: Lack of documentation for simple contact center best use cases. Sometimes help desk tickets are opened to ask questions on how things work.

Vendor Response

by Aspect Software on April 26, 2018

Jason - thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and will forward it on to our internal teams for review so we can continue to improve how we serve customers. -The Aspect Team

Our collections team has had a great experience using this software

May 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatile architecture and a stable platform. Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system

Cons: License cost per agent is expensive and this could be looked into to make it simpler for expansion.. Not running on latest MS SQL and still on backdated 2012 version

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are so happy that you have had a great experience with the software, and have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Great Dialer

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how much control is offered to dialer administrators without relying on development work. Along with Advanced List Management, UIP is one of the most complete dialer out there.

Cons: It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.

Vendor Response

by Aspect Software on November 15, 2018

Fabrice, thank you for reviewing Aspect Unified IP and for your detailed feedback. Also, thanks for the 5-star rating! We will forward your input on to our product team to review. Thanks, The Aspect Team

Great system

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to use. Very robust and configurable to our business needs. We can take someone with minimal background with aspect and have them running the basic parts of the system with out much training.

Cons: The biggest con we have is the systems in place to make LDAP login work with our system. We are looking forward with the up and coming software to migrate away from LDAP

Overall: The ability to increase customer contact

Vendor Response

by Aspect Software on April 26, 2018

Zack,
Thank you for taking the time to review Aspect Unified IP and the the high rating! We are pleased to hear that the product is robust and easy to use. We also appreciate your feedback on LDAP. Your input will be forwarded on to our internal teams for review so we can continually improve our solutions.
-The Aspect Team

Unified IP is a great product that really helps us achieve results for our clients

May 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What we like most about the software is that it allows us to manage and change strategies easily, we are yet to be in a position where we can not achieve a new strategy that our client has asked us to use.

Cons: Some of the configuration or setting changes are often hard to understand and this often leads to playing with the settings to try and determine impacts, which can sometimes pose a risk particularly in a compliance space

Overall: Client confidence in our ability to make right party contacts and the ability to implement complex strategy

We have used UIP for many years now for our inbound and outbound contact centers.

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is fairly easy to use even over multiple sites, and has all the capabilities and functionality we need for servicing.

Cons: There is a lot to the product and it takes some time to 'figure it out'. Reporting within also seems to be a bit limiting at times.

Vendor Response

by Aspect Software on December 14, 2017

Thank you so much for taking the time to review Aspect Unified IP. We are so glad you are happy with the product and provided a 4 star rating. And thank you for your feedback on reporting. We will make sure to send this information to our product team. Thanks again! -The Aspect Team

The Unified IP system is very user friendly and easy to use at the end user level.

Sep 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is easy to use, handles most if not all of the functionality requirements for our servicing platform.

Cons: Some of the Unified IP products can be slow to open when you are trying to access them in a hurry. It would be beneficial if they opened a little quicker. Specifically Unified Command and Control.

Vendor Response

by Aspect Software on September 22, 2017

Thank you so much for taking the time to review Aspect Unified IP and giving such high marks! We will pass all of this information on to our internal teams to review.
-The Aspect Team

Suits the purpose

May 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It does the job it was meant for without any difficulty

I Like it's use in the call centre environment, it's ability to block out incoming calls from customers

Cons: When it hungs and fails to end calls

When it fails to connect the sip phone

Overall: UIP is perfect for business setups. We use it to receive calls into the call.centre and all it's fearures suffice. The calling number is viewed as well as the time spent on each call. Which help in tracking the answer speeds and manage service levels.

Aspect UIP & ALM

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use, flexiblity and ability to intergrate with other products

Cons: the customer support has gone down tremendously.

Overall: I have a very neutral feeling, the products are good but the support is not the greatest.

Vendor Response

by Aspect Software on November 15, 2018

Drucilla, thank you for your review on Aspect Unified IP. We are pleased to hear that you like ease of use and flexibility and appreciate your feedback on support. We will have you account manager reach out to you to understand where the support is lacking so that we can improve. Thanks, Aspect Software

strong product, reliable

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: it works, it doesn't fail

overall the product has been very reliable

should be scaled out for premised based installs

Cons: can be complicated to learn and program, cost of upgrades

built on older architecture

Vendor Response

by Aspect Software on April 27, 2018

Kevin - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it on to our internal teams so we can continue to improve how we serve partners and customers. -The Aspect Team

Very easy to use, uptime is outstanding, flows, well.

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.

Cons: I really can't think of any for our use. I have given this some serious thought, and cant really think of any.

Vendor Response

by Aspect Software on April 26, 2018

Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team

Very easy transition from call center. Easy sip integration.

May 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy sip integration, click once deployments, OSMS api, Agent API, and stability

Cons: No real-time stats in UAD. M3 Designer has some bugs. No more cons to list.

Overall: VMWare support, efficiency routing calls, all integrated one platform

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP and for giving us a stellar rating! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Currently using ACD to ALM and UIP

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Consistancy over the years.

Aspect UCC director and ALM applications have stayed consistant over the years that I have worked with them.

Cons: None, the applications that we use are transitioning from legacy ACD products with Aspect phones to UIP solutions using Cisco dumb phones.

Vendor Response

by Aspect Software on April 27, 2018

Rex - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it to our internal teams for review. - The Aspect Team

It very easy to use.

May 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The versatility and use is very easy. The system you are able to run multiple centers at one time. This makes very easy.

Cons: The con is unless you use 7.3 ALM the system only resides in the time zone you are running it. Si if you have multiple TZ's then it causes issues.

Vendor Response

by Aspect Software on June 04, 2017

Thank you for taking the time to review Aspect Unified IP. We happy that you find the solution versatile and easy to use and appreciate your constructive feedback as well. Your comments have been forwarded on to our internal teams so we can continually improve how we serve you. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Very user friendly

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly. screens are easy to read...product is very stable...customer support is very good....staff likes the flow

Cons: could have more ease of switching from screen to screen, pricing

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Excellent solution - meets our needs.

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Cons: Lower cost would be nice. Aside from that we are very happy. As mentioned above - Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Overall: Very flexible - allows us to achieve our client objectives.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. That's great that you find the dashboards so effective! Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Working with UIP is very simple. User Friendly.

May 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that it handles all of our company needs. It is very user friendly and easy. The interface is smooth and since upgrading to this we have been able to enhance our experience.

Cons: Sometimes UIP Command and Control is time consuming to update. It would be easier if there was a few short cut prompts to fix this.

Works well for what we need

May 08, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product has a lot of drop down functions which makes it easier to utilize. Also, the product after the upgrade remains very similar so it is easy to adjust to the upgraded version

Cons: Could be more user friendly with the drop downs, also would like to be able to sort through the different options quicker

My Review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The features and ability to configure the application to meet very specific business requirements no matter how complex. Ease of use and templates for most things in order to make changes in bulk or help save time.

Cons: Settings seem to be scattered if you aren't familiar with UIP.

Review

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and customization ability for various types of contact center needs.

Cons: Requires a good learning curve to be able to maximize potential.

Overall: We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.

Aspect Unified IP

Jun 02, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is the best for call centers or any firm that has a client helpline/support team. This is because it's easy to use for calling clients and receiving client calls, compared to desk or mobile phones.

Cons: I' have not found any challenges with the software

Use daily with Aspect software

May 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is reliable and I use it every day with no issues. It was easy to learn and train other people on.

Cons: Not always user intuitive. When there are issues, it is not always easy to pinpoint the problem and takes some digging to find.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

UIPInbound and Outbound Review

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Outbound Dialer, Integration with ALM, and Inbound M3 Scripting support

Cons: different application for different task

UCC Admin

Enterprise Monitor

Unified Director...

It should be one consolidate application

Overall: It was fantastic, operation wise and manging dialer

Had an excellent experience..

Feb 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost

Cons: Only thing which is missing here is free trial. I hope they can provide it in near future. Then it would be easy to have it verified by business team.

Vendor Response

by Aspect Software on February 19, 2018

Thank you for taking the time to review Aspect Unified IP and for giving us such high marks! We are glad that you are having an excellent experience and saving time and costs! And thank you for your feedback on the free trial. Your input will be forwarded to our internal teams so we can continually improve how we serve customers. -The Aspect Team

The best there is

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows bulk upload of exceptions and very user friendly...very easy to use and not too complicated

Cons: it shuts down from the current workstation if your logged in the a different workstation

Overall: The best and functional and makes my day to day task easy.

A quick and easy solution to call management

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to configure one calling number for multiple users.

Cons: Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels

Overall: Phone bills are unified with this solution

Aspect UIP

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly is the main reason to like ASPECT UIP

Cons: All good, the way the tools are developed its nice..

Overall: The outbound calling helped a lot for business.

It had been a good experience

May 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Calls classification, and the quickly support that we had on brazil!! It was very to use too.

Cons: At the time, the plattaform didn't had good reports. Dynamic

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and having you as a customer! -The Aspect Team

UIP Review

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Improvement over past.. It was harder to use in earlier versions

Cons: Sometimes clunky.. Although improvements are being made

Awesome Product

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The usability in managing the application

Cons: Documentation is lacking in some areas. Descriptions of buttons/features/etc are good. However, the documentation is lacking in terms of using the features in a real world environment. Maybe some how-to videos would also be useful.

10+ year user

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software keeps up with the latest trends

Cons: Documentation sometimes lacks clear real life examples

aspect unified IP

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the timing and the way is easy to control

Cons: no cons its easy to use and not to hard to learn

Overall: its good

Our company has used UIP for several years, specifically for outbound services.

Jun 07, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.

Cons: The reporting and organizational structure is different from all the other aspect products and make it more difficult to have consistency across the organization. Our UIP platform is technical and harder to navigate compared to Aspect's newer products.

Overall: The ability to administer outbound campaigns to a level of detail that is unmatched in the market.

Vendor Response

by Aspect Software on June 07, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate getting feedback for long-time customers like you! We are happy that the customization has worked so well for you. Also, we have forwarded your constructive feedback to our internal teams for consideration. Thank you for being an Aspect customer. We value our relationship with you and appreciate all of your feedback. -The Aspect Team

Great Idea but Always Glitching

Jun 21, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Cons: Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

Vendor Response

by Aspect Software on July 02, 2018

Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

standard

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and understand - good learning material

Cons: no access to data - server connection like - not convenient to go through reports / autorun process

Overall: good

Aspect Review

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I feel that the sound quality is generally excellent.

Cons: It freezes at times for no apparent reason.

Overall: Overall, I am pleased.

DTNA Review

Nov 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: There is not much positive to say about the software.

Cons: There are inconsistencies with reporting, IVR, and UI is not friendly.

Vendor Response

by Aspect Software on December 03, 2018

David, thank you for taking time to review Aspect Unified IP. We are sorry to hear that you are not satisfied with the solution. From what I understand, you are now using our newer cloud solution. You account manager will be in touch shortly (if he hasn't already) to follow up on your feedback. Thank you again and if there is anything else we can do to help, please let your account manager know. We strive to continually improve how we serve customers. Thanks, Shelley Hofman, Marketing Operations, Aspect Software

10 year UIP user, used primarily for outbound dialing. grest product.

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: great algorythms. functionsw well. CTI blended us to call center acd efficiently. Well designed to work with all of our other Aspect products.

Vendor Response

by Aspect Software on April 27, 2018

Thomas - thank you for taking the time to review Aspect Unified IP. It's great to see a high rating from a long time customer like you! We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

UIP ALM for Collections

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to configure campaigns and strategies on demand to send SMS.

Cons: We had some hickups, but support has always been there for us regardless of what system originated the issue their side or our side.