Aspect Unified IP

4.5 / 5 23 reviews

Who Uses This Software?

Businesses with inbound and/or outbound contact needs.


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Aspect Software
  • www.aspect.com/
  • Founded 1973
  • United States

About Aspect Unified IP

Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers


Aspect Unified IP Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Aspect Unified IP Reviews Recently Reviewed!

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Cons: There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Vendor Response

by Aspect Software on September 27, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team

Long time user of Unified IP for our interaction routing

Sep 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.

Cons: Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface.

Vendor Response

by Aspect Software on September 27, 2017

Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again! -The Aspect Team

The Unified IP system is very user friendly and easy to use at the end user level.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Software is easy to use, handles most if not all of the functionality requirements for our servicing platform.

Cons: Some of the Unified IP products can be slow to open when you are trying to access them in a hurry. It would be beneficial if they opened a little quicker. Specifically Unified Command and Control.

Vendor Response

by Aspect Software on September 22, 2017

Thank you so much for taking the time to review Aspect Unified IP and giving such high marks! We will pass all of this information on to our internal teams to review. -The Aspect Team

Our company has used UIP for several years, specifically for outbound services.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.

Cons: The reporting and organizational structure is different from all the other aspect products and make it more difficult to have consistency across the organization. Our UIP platform is technical and harder to navigate compared to Aspect's newer products.

Overall: The ability to administer outbound campaigns to a level of detail that is unmatched in the market.

Vendor Response

by Aspect Software on June 07, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate getting feedback for long-time customers like you! We are happy that the customization has worked so well for you. Also, we have forwarded your constructive feedback to our internal teams for consideration. Thank you for being an Aspect customer. We value our relationship with you and appreciate all of your feedback. -The Aspect Team

On premise UIP has been our staple for call delivery for many years with reliable performance.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Cons: On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Overall: Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we┬┐re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

Unified IP is a great product that really helps us achieve results for our clients

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What we like most about the software is that it allows us to manage and change strategies easily, we are yet to be in a position where we can not achieve a new strategy that our client has asked us to use.

Cons: Some of the configuration or setting changes are often hard to understand and this often leads to playing with the settings to try and determine impacts, which can sometimes pose a risk particularly in a compliance space

Overall: Client confidence in our ability to make right party contacts and the ability to implement complex strategy

Excellent solution - meets our needs.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Cons: Lower cost would be nice. Aside from that we are very happy. As mentioned above - Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Overall: Very flexible - allows us to achieve our client objectives.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. That's great that you find the dashboards so effective! Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Our collections team has had a great experience using this software

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Versatile architecture and a stable platform. Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system

Cons: License cost per agent is expensive and this could be looked into to make it simpler for expansion.. Not running on latest MS SQL and still on backdated 2012 version

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are so happy that you have had a great experience with the software, and have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Many features, long implementation

May 09, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: High availability works great and has been very solid; Aspect support has been very helpful with any issues.

Cons: Implementations and upgrades are very long and difficult. Release notes are not always as detailed as they could be especially if you have customizations and need to assess impact.

Overall: High availability for increased uptime. Contact center features to move us in to the future.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

overall very good. has improved our ability to service our customers

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Cons: the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Overall: We experienced an increase in service levels and a customer satisfaction

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience. We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

It had been a good experience

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
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Pros: Calls classification, and the quickly support that we had on brazil!! It was very to use too.

Cons: At the time, the plattaform didn't had good reports. Dynamic

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and having you as a customer! -The Aspect Team

When the product is working it works well. When there are issues they persist until an update.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Cons: When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Overall: The ability to blend Inbound/Outbound calls.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Very user friendly

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly. screens are easy to read...product is very stable...customer support is very good....staff likes the flow

Cons: could have more ease of switching from screen to screen, pricing

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Very easy transition from call center. Easy sip integration.

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy sip integration, click once deployments, OSMS api, Agent API, and stability

Cons: No real-time stats in UAD. M3 Designer has some bugs. No more cons to list.

Overall: VMWare support, efficiency routing calls, all integrated one platform

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP and for giving us a stellar rating! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Leaves some to the imagination.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the UCC program that was developed for the 7.2 update. This made they system much more user friendly.

Cons: I don't like that we cannot find a setting to lower our inbound service level while also running a predictive dialer. We also have had many issues since our upgrade.

Overall: Different dialer settings and can house inbound and outbound concurrently.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams so that we can serve you better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Use daily with Aspect software

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is reliable and I use it every day with no issues. It was easy to learn and train other people on.

Cons: Not always user intuitive. When there are issues, it is not always easy to pinpoint the problem and takes some digging to find.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Work with aspect software daily

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of options to customize use with different services etc. for exactly how we want to use them.

Cons: Sometimes hard to find setting you are looking for. Once you use it for a while you learn where things are but need to figure out first.

Working with UIP is very simple. User Friendly.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it handles all of our company needs. It is very user friendly and easy. The interface is smooth and since upgrading to this we have been able to enhance our experience.

Cons: Sometimes UIP Command and Control is time consuming to update. It would be easier if there was a few short cut prompts to fix this.

Works well for what we need

May 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product has a lot of drop down functions which makes it easier to utilize. Also, the product after the upgrade remains very similar so it is easy to adjust to the upgraded version

Cons: Could be more user friendly with the drop downs, also would like to be able to sort through the different options quicker

I have worked on Aspect 6.7 -7.3... I love the tool has moved my business in a whole new direction.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, multi-tasking capabilities. Being able to build my own strategy, running predictive lists, building blasters, setting my own automation.

Cons: Filters can me a bit touchy, uploading raw data may take several attempts based on schema criteria.

Overall: Able to move my business to the next level of dialing

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are thrilled to hear that you love the tool and that it's making an impact on your business. We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

started using it since last year, more to learn

May 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I found the system is stable compares to our previous one. a large base of system users to have a community. easier to talk to other users fro opinion and help.

Cons: system is too locked up, depends on the user utilities and industries, i wish i will have more flexibility to the system. especially around user defined fields and rules. calling demands change and compliance needs change too. don't have the luxury to wait for implantation all the time. calling list, fields, phone number selections and other calling criteria need to allow more access to admin users

Overall: it gets the job done, but wish it had more flexibility

Good, easy to configure, even for users

May 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.

Cons: lack of granular permissions. I would rather a manager only be able to view their own services and users.

Overall: We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own.

Vendor Response

by Aspect Software on June 02, 2017

Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

It very easy to use.

May 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The versatility and use is very easy. The system you are able to run multiple centers at one time. This makes very easy.

Cons: The con is unless you use 7.3 ALM the system only resides in the time zone you are running it. Si if you have multiple TZ's then it causes issues.

Vendor Response

by Aspect Software on June 04, 2017

Thank you for taking the time to review Aspect Unified IP. We happy that you find the solution versatile and easy to use and appreciate your constructive feedback as well. Your comments have been forwarded on to our internal teams so we can continually improve how we serve you. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team