# Doctorsoft EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Doctorsoft EHR the right Electronic Medical Records solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161782/Doctorsoft/reviews

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Doctorsoft EHR

4.4 (23)

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Last updated March 13th, 2026

# Reviews of Doctorsoft EHR

Ease of use

4.5

Customer Service

4.2

## Pros and Cons in Reviews

Ap

Abner p

account executiveMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“Intuitive and increased efficiency.“

November 29, 2023

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Julie G.  
MA  
Medical Practice  
Used the software for: 2+ years

### "Doctor soft "

March 6, 2026

5.0

My overall experience with doctorsoft ehr is that it is a good system and make our job easy to input stuff and get things done.

Pros

What I like most about the doctorsoft ehr is that’s it’s easy to work with and it a good ehr system.

Cons

What I liked least about doctor soft is sometimes when another person doesn’t refresh the patient chart stuff can erase

Review Source

NP

Nancy P.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Wouldn't want any other EHR, but Doctorsoft!"

September 1, 2023

5.0

Pros

The Main Exam where all the patients' information is there in one page. So easy to screen and so accessible to what I am looking for.

Cons

There are two things I would like to add, when I am inputting interpretations I would like to have a Next or/and back arrow at the bottom of the favorites like we have it at the top. It would definitely save me a few seconds, especially when I scribe with the doctor. I would also like it if the "save all medications to medication list" box in the Medication tab would actually save the medications we get from ERx under "Surescripts Drug History"

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

VB

Vikram B.  
ar  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Dishonesty, untrustworthy group of people"

May 26, 2023

1.0

Cons

Dishonesty, untrustworthy group of people

Review Source

Response from Doctorsoft

September 13, 2023

We appreciate your feedback, and we take all reviews seriously as they help us improve our products and services. However, we couldn't find any records of your purchase or interaction with our company, which leads us to believe that this might be a mistaken or fabricated review. We value honest and constructive feedback from our customers, and we encourage you to provide genuine feedback if you have any experience with our product. If you have any concerns or questions, please feel free to reach out to our customer support team at support@doctorsoft.com. We are here to assist you and address any issues you may have.

ET

Emily T.  
Tech  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent site for the office "

March 3, 2026

5.0

10/10 would recommend, it has been great and helpful for everyday use in the office! Customer support is also fast and efficient

Pros

Ease of Use, Patient Information Access is great, Features are helpful. I like the simplicity of the program!

Cons

I don't have any negative thing to say about doctorsoft. I have not experience any issues while using

Review Source

DS

Diana S.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Amazing "

September 1, 2023

5.0

Very organized and easy to access and get a proper over view of patient chart.

Pros

The features are amazing and super easy for us to use

Cons

Sometimes the ERX will take a long for it to load and send out medication

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

PB

Pearl B.  
PRACTICE ADMINISTRATOR  
Medical Practice  
Used the software for: 2+ years

### "Doctor Soft Greatest EHR"

August 31, 2023

5.0

Using Doctor Soft has been extremely helpful for charting all medical visits in one place as well as time efficient making charting fast and easy.

Pros

Doctor Soft is super easy to use and it's very efficient in compiling all the necessary patient information in a 1 page view on the main screen. It's able to house extremely detailed information in a small space. Easy to read and understand.

Cons

Would be great if it had coding assistance to help maximize accurate coding and billing for reimbursement of services.

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

RR

Ruchi R.  
Optometrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Ophthalmology EHR."

August 23, 2023

5.0

Pros

Doctorsoft EHR is the best EHR that I ever used. We can use it on any device and multiple users can work simultaneously. It increased the efficiency of our work. They also have MIPS Pop-ups for each Quality Measure and a MIPS consultancy service. So, no worries about penalties.

Cons

Everything is good, so there is nothing to say about it.

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

JD

Jeannette D.  
Back office medical assistant  
Medical Practice  
Used the software for: 2+ years

### "Excelente "

September 1, 2023

5.0

Pros

I like how you can see everything in one page

Cons

Sometime the ERx take a long time to load to send it medications

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

sV

sulma V.  
front office  
Medical Practice  
Used the software for: 2+ years

### "doctorsoft review"

September 1, 2023

4.0

Pros

easy accessibility to locate patient charts and navigation from different portions of visits and exams

Cons

some updates of newcroft erx can cause delays in sending the prescriptions

Review Source

Response from Doctorsoft

September 13, 2023

Thank you for your positive review! We're thrilled to hear you had a great experience with us. If there's anything we can do to make it a 5-star experience next time, please don't hesitate to let us know.

GR

Griselda R.  
Front office medical assistant  
Medical Practice  
Used the software for: 2+ years

### "Excellent "

September 1, 2023

5.0

Amazing software Everything you need is in the doctorsoft

Pros

It is so easy to use and manageableAll the information I I need for the patient are in doctorsoft

Cons

There is actually no least thingsEverything is good

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

YR

Yesenia R.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Excellent "

September 1, 2023

5.0

Excellent

Pros

Very easy to understand and use and organized

Cons

Erx could use a little more improvement when adding the patients medication list

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows. We look forward to serving you again soon!

AC

Andrea C.  
Medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Wonderful "

September 1, 2023

5.0

The experience with doctorsoft is good

Pros

What i like most about doctorsoft is that you are able to see all patients information on the main exam

Cons

What i least like about doctorsoft is sometimes the medication does not load

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows. We look forward to serving you again soon!

JC

Joana C.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Amazing "

September 1, 2023

5.0

Pros

Everything is organized and every detailed to access and easy to use.

Cons

Sometimes doctorsoft can be a little slow or it freezes when looking up the medications

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

DF

Denise F.  
Medical Biller  
Medical Practice  
Used the software for: 6-12 months

### "Easy To Use"

September 1, 2023

4.0

Pros

Being able to upload documents in patients' charts and being able to see previous appointments Medical Notes.

Cons

I do not have any current issues with Doctor Soft EHR.

Review Source

Response from Doctorsoft

September 13, 2023

Thank you for your positive review! We're thrilled to hear you had a great experience with us. If there's anything we can do to make it a 5-star experience next time, please don't hesitate to let us know.

CR

Cynthia R.  
Biller/ Authorization specialist  
Medical Practice  
Used the software for: 1-2 years

### "Best software to use"

September 5, 2023

5.0

It's much easier to use instead of keeping paper stacks of medical records. It's all in doctorsoft

Pros

It is very easy to use and I use it daily.

Cons

There is nothing that I like least about it

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows. We look forward to serving you again soon!

AA

Abigail A.  
Front Office  
Medical Practice  
Used the software for: 6-12 months

### "Doctor Soft is easy to maneuver and understand"

September 1, 2023

5.0

Pros

Everything is labeled and pretty much self explanatory there no really getting confused when it comes to this ehr system.

Cons

There are a few bugs so as some educational forms need to be added.

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

JL

Jacqueline L.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "DS EHR Review"

November 30, 2023

4.0

Pros

It is very handy helps with any information that we need health wise for a patient, very easy to work with.

Cons

Goes down at times as in the system starts to fail and it freezes.

Review Source

SZ

Selene Z.  
Front Desk Lead  
Medical Practice  
Used the software for: 2+ years

### "Fast, easy and simple!"

November 29, 2023

5.0

Pros

All is self explanatory no matter what page you are on.

Cons

Nothing, everything works great and easily accessible.

Review Source

AP

Abner P.  
account executive  
Medical Practice  
Used the software for: 1-2 years

### "Amazing System, easy to use"

November 29, 2023

5.0

Pros

Easy to use. Intuitive and increased efficiency.

Cons

NA, don't se any cons. Only con would be anyone who is not using it, is missing out.

Review Source

IR

IDUVINA R.  
Physician's Assistant  
Medical Practice  
Used the software for: 2+ years

### "MY EXPERIENCES"

June 13, 2016

3.5

Pros

IT'S SIMPLE AND EASY TO USE, EVERYTHING IS PRETTY MUCH OBVIOUS THERE IS NO WAY TO GET CONFUSED.

Cons

THERE ARE SOMETIMES MOMENTS WHEN THE ERX PORTAL SHOW INACCURATE PRESCRIPTIONS , EXAMPLE FROM OTHER VISIT BUT THEY SHOW AS IF WE ARE INPUTTING IT AT CURRENT VISIT. IT LOADS SLOWLY WHEN TRYING TO NAVIGATE TO CERTAIN SECTIONS

Review Source

Response from Doctorsoft

September 13, 2023

Thank you for your positive review! We're thrilled to hear you had a great experience with us. If there's anything we can do to make it a 5-star experience next time, please don't hesitate to let us know.

KV

Kimberly V.  
Nurse  
Medical Practice  
Used the software for: 1-2 years

### "my experience with doctorsoft has been great i truly enjoy the system."

June 3, 2016

5.0

Pros

I truly like that doctorsoft is easy to understand and it works smoothly. It makes taking medical history , medications, and notes etc. so much simple then having to write everything down everything is a easy step and also makes a patient visit at the doctors much more faster.

Cons

I truly don't have any negative things to say about this product i truly enjoy this system it makes my job so much more enjoyable and easier.

Review Source

Response from Doctorsoft

September 13, 2023

Wow, thank you for the glowing review! We're delighted to hear you had such a fantastic experience with us. Our team works hard to provide top-notch service, and we're thrilled that it shows.

KF

Kevin F.  
Office/medical Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Doctorsoft is great while you have it. But always back it up"

November 10, 2017

3.0

Make sure this is the product you want before going with it.

Pros

The system allows a close to paper chart feel adding to a doctor ease with implementing and the notes created are very well formatted.

Cons

If you decide to switch EHR you should back up all of your information. A year after switching we are having quite the haste trying to get them to give us records requested by insurance companies.

Review Source

Response from Doctorsoft

September 13, 2023

We appreciate your feedback and are glad to hear you had a decent experience with us. We're always striving to improve, so if you have any suggestions on how we can earn a higher rating from you next time, we'd love to hear them.

LP

Luis P.  
Systems Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Technical Support"

October 14, 2016

1.0

Anytime I call technical support, they only have one person answer the calls that do not listen. We are having issues with the duplicate copy of the same patients at first, but now it has escalated to quintuplets. For 3 months now and I have not received a call back with a solution.

Pros

N/A

Cons

Bad technical support

Review Source

Response from Doctorsoft

September 13, 2023

We're genuinely sorry to hear about your experience with us. Please reach out to our customer support team at support@doctorsoft.com so we can address your concerns directly and work to make things right.

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