# Optimum Feedback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optimum Feedback Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/161789/Optimum-Feedback --- # Optimum Feedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optimum Feedback ## What is Optimum Feedback? A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. ## What is Optimum Feedback used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optimum Feedback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.flyte360.com&name=Optimum Feedback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optimum Feedback 4.8 (6) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $20 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.7 (1,203) Value For Money 5.0 (5) Value For Money 4.5 (834) Customer Service 5.0 (5) Customer Service 4.6 (839) ## Optimum Feedback alternatives Highest Rated [5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/161789/Optimum-Feedback/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring Automatically monitor and receive alerts for any new online reviews Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimum Feedback 4 features Application programming interface that allows for integration with other systems/databases Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 5.0 (5) Free Trial Basic $20.00 Per User,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MN Mark N. CRO Computer & Network Security ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 18, 2021 Pros Easy to use, I have rarely had any issues with this product Cons Sometimes cumbersome. It’s not a huge deal but could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Samantha D. Chiropractor Health, Wellness and Fitness ### "How to get more Google Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 The overall experience has been very good! I would highly recommend it to any business looking to get more Google reviews. Pros I like that the software is really easy to use, and that the customer service is second to none - if I have an issue they are always on hand. I also like that since starting with the software just over a month ago, we have already had around 22 5 star google reviews which is amazing!! Cons It has been tough seeing some negative feedback coming through, however I am just using it as a positive to learn from our mistakes so that we don;t make them again! Reasons for choosing Optimum Feedback NA - I did not know that companies like Flyte existed prior to this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Legal Administrative Assistant II, Trademarks and Patents Legal Services ### "User -friendly platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 5, 2018 Pros Information (EAP) is organized well on this site. Easy to use provider listing. Cons Monthly newsletters reduntantly use up 2 pages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tracy M. Treatment Coordinator ### "Our company has been very happy with this service. We have been getting a lot of feedback from it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2018 Pros Very user friendly! Great customer service representatives! Well worth the money! Would definitely recommend to other offices. Cons The only negative, which really has to do with the software our office uses, is that we have to enter every patient we want to send a review to separately, which takes a little more time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan J. Partner Consumer Services ### "Great experience working with Optimum" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2017 Great feedback generation tool. Super easy to use and helps mitigate bad feedback. Pros Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have already seen an increase in reviews. I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right. There are no other platforms in this price range that perform at this level. Cons It seems like they are in a startup phase, which is both a positive and a negative. The platform itself is constantly improving, but there are a few workarounds needed by the devs. HOWEVER, the benifit is the guys at optimum will work hard to make sure your integrations are fully functional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan K. www.FirstImpressionsHQ.com ### "Nothing short of excellent." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2017 Let's us take a modicum of control over the process of encouraging clients to review us. Pros The dashboard is powerful, yet easy to use. But the customer service by sales and tech support are even better than the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)