Optimum Feedback

Optimum Feedback


5 / 5
3 reviews

Who Uses This Software?

Our platform is primarily geared toward local businesses and franchises with 1-50 locations.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    Starting from $79 per location per month.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Optimum Feedback
  • optimumfeedback.com
  • United Kingdom

About Optimum Feedback

A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses.


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Optimum Feedback Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Optimum Feedback Reviews Recently Reviewed!


Capterra loader

Great experience working with Optimum

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have already seen an increase in reviews. I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right.

There are no other platforms in this price range that perform at this level.

Cons: It seems like they are in a startup phase, which is both a positive and a negative. The platform itself is constantly improving, but there are a few workarounds needed by the devs. HOWEVER, the benifit is the guys at optimum will work hard to make sure your integrations are fully functional.

Overall: Great feedback generation tool. Super easy to use and helps mitigate bad feedback.

Our company has been very happy with this service. We have been getting a lot of feedback from it.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly! Great customer service representatives! Well worth the money! Would definitely recommend to other offices.

Cons: The only negative, which really has to do with the software our office uses, is that we have to enter every patient we want to send a review to separately, which takes a little more time.

Capterra loader

Nothing short of excellent.

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The dashboard is powerful, yet easy to use. But the customer service by sales and tech support are even better than the application.

Overall: Let's us take a modicum of control over the process of encouraging clients to review us.