Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
"Great experience working with Optimum"
Ryan J. - PartnerOctober 13, 2017
STARTING PRICE
$20
per month
per user
A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses.
Provider
Flyte
Located In
United Kingdom
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars
Support
24/7 (Live rep)
Flyte is primarily geared toward local businesses and franchises with 1-50 locations.
Content Source: Optimum Feedback
Green rating bars show the winning product based on the average rating and number of reviews.
Optimum Feedback Reviews
"Great experience working with Optimum"
Overall: Great feedback generation tool. Super easy to use and helps mitigate bad feedback.
Pros: Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have already seen an increase in reviews. I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right. There are no other platforms in this price range that perform at this level.
Cons: It seems like they are in a startup phase, which is both a positive and a negative. The platform itself is constantly improving, but there are a few workarounds needed by the devs. HOWEVER, the benifit is the guys at optimum will work hard to make sure your integrations are fully functional.
"How to get more Google Reviews"
Overall: The overall experience has been very good! I would highly recommend it to any business looking to get more Google reviews.
Pros: I like that the software is really easy to use, and that the customer service is second to none - if I have an issue they are always on hand. I also like that since starting with the software just over a month ago, we have already had around 22 5 star google reviews which is amazing!!
Cons: It has been tough seeing some negative feedback coming through, however I am just using it as a positive to learn from our mistakes so that we don;t make them again!
"User -friendly platform"
Pros: Information (EAP) is organized well on this site. Easy to use provider listing.
Cons: Monthly newsletters reduntantly use up 2 pages.
"Nothing short of excellent."
Overall: Let's us take a modicum of control over the process of encouraging clients to review us.
Pros: The dashboard is powerful, yet easy to use. But the customer service by sales and tech support are even better than the application.
"Great product"
Pros: Easy to use, I have rarely had any issues with this product
Cons: Sometimes cumbersome. It’s not a huge deal but could be better
"Our company has been very happy with this service. We have been getting a lot of feedback from it."
Pros: Very user friendly! Great customer service representatives! Well worth the money! Would definitely recommend to other offices.
Cons: The only negative, which really has to do with the software our office uses, is that we have to enter every patient we want to send a review to separately, which takes a little more time.
