--- title: "Optimum Feedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Optimum Feedback Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/161789/Optimum-Feedback/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Optimum Feedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optimum Feedback ## What is Optimum Feedback? A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. ## What is Optimum Feedback used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optimum Feedback 4.8 (6) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $20 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.7 (184) Value For Money 5.0 (5) Value For Money 4.5 (164) Customer Service 5.0 (5) Customer Service 4.6 (181) ## Optimum Feedback alternatives [4.7 (257)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (167)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (184)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/161789/Optimum-Feedback/alternatives/) ## FAQs about Optimum Feedback Overview ### What company size and specific industries is Optimum Feedback built for? Optimum Feedback is designed for local businesses and franchises with 1 to 50 locations. It fits organizations that manage multiple sites and need feedback management across smaller chains, making it suitable for retail, service, and other multi-location business models. Features and Usability ### What are the key features of Optimum Feedback? Optimum Feedback offers campaign management, customer feedback collection, response management, review generation, and review monitoring. It also includes sentiment analysis, social media monitoring, dashboards for tracking activity, and an API for connecting feedback workflows with other systems. Getting Started and Support ### What training and onboarding options does Optimum Feedback offer? Optimum Feedback provides live online sessions, webinars, and documentation for training and onboarding. Live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives teams written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does Optimum Feedback offer? Optimum Feedback provides 24/7 Live Rep support for users who need help at any time. No reviewer feedback is available on support quality, response times, or helpfulness, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra reviewers highlight these as the top features buyers look for in reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Optimum Feedback supports **Review Monitoring**, so businesses can keep track of incoming reviews and stay aware of customer sentiment across channels. However, it does not include **Review Request** or **Negative Feedback Management**. Instead, it offers **Response Management** (**47%**), which gives teams a way to reply to customer feedback directly and maintain active communication with reviewers, helping businesses stay visible, address concerns, and manage their online reputation more effectively. API Application programming interface that allows for integration with other systems/databases Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring Automatically monitor and receive alerts for any new online reviews Sentiment Analysis Categorize emotions expressed and identify if they are positive, negative or neutral Optimum Feedback 6 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 5.0 (5) Free Trial Basic $20.00 Per User,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Partner Used the software for: Less than 1 year ### "Great experience working with Optimum" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2017 Great feedback generation tool. Super easy to use and helps mitigate bad feedback. Pros Super easy to work with. The team at optimum has been great about working through our integrations and tailoring the platform to our needs. We have already seen an increase in reviews. I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right. There are no other platforms in this price range that perform at this level. Cons It seems like they are in a startup phase, which is both a positive and a negative. The platform itself is constantly improving, but there are a few workarounds needed by the devs. HOWEVER, the benifit is the guys at optimum will work hard to make sure your integrations are fully functional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chiropractor Used the software for: Less than 1 year ### "How to get more Google Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2020 The overall experience has been very good! I would highly recommend it to any business looking to get more Google reviews. Pros I like that the software is really easy to use, and that the customer service is second to none - if I have an issue they are always on hand. I also like that since starting with the software just over a month ago, we have already had around 22 5 star google reviews which is amazing!! Cons It has been tough seeing some negative feedback coming through, however I am just using it as a positive to learn from our mistakes so that we don;t make them again! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Legal Administrative Assistant II, Trademarks and Patents Used the software for: 3-5 years ### "User -friendly platform" 4.0 September 6, 2018 Pros Information (EAP) is organized well on this site. Easy to use provider listing. Cons Monthly newsletters reduntantly use up 2 pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan K. www.FirstImpressionsHQ.com Used the software for: Less than 1 year ### "Nothing short of excellent." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2017 Let's us take a modicum of control over the process of encouraging clients to review us. Pros The dashboard is powerful, yet easy to use. But the customer service by sales and tech support are even better than the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CRO Used the software for: I used a free trial ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2021 Pros Easy to use, I have rarely had any issues with this product Cons Sometimes cumbersome. It’s not a huge deal but could be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment Coordinator Used the software for: Less than 1 year ### "Our company has been very happy with this service. We have been getting a lot of feedback from it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2018 Pros Very user friendly! Great customer service representatives! Well worth the money! Would definitely recommend to other offices. Cons The only negative, which really has to do with the software our office uses, is that we have to enter every patient we want to send a review to separately, which takes a little more time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.