--- title: "Dexem Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dexem Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/161802/Dexem/" page_type: "product" language: "en" --- # Dexem Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Dexem ## What is Dexem? Dexem helps data-driven companies to analyze phone calls from their marketing campaigns to measure performance of ads, traffic sources, keywords & Web pages. ## What is Dexem used for? [IVR](https://www.capterra.com/ivr-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dexem?[Manage this product listing](https://www.g2.com/products/dexem/claim_requests/new?auto=true) ## Dexem Overview Updated September 2026 AI summary Dexem is a cloud-based call tracking solution for businesses of all sizes seeking to analyze inbound calls and measure marketing campaign performance. It offers features such as call routing, recording, transcription, IVR, and real-time analytics, while supporting integrations with major CRM and marketing platforms. Customizable reporting and multi-campaign management further enhance operational insight and lead management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dexem 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price €29 Per User, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (364) Value For Money 0.0 (0) Value For Money 4.5 (349) Customer Service 0.0 (0) Customer Service 4.5 (345) ## Dexem alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Dexem Overview ### What company size and specific industries is Dexem built for? Dexem is designed for digital marketing agencies and teams in IT, transport, banking, insurance, retail, and other businesses that need to analyze inbound phone calls and measure marketing campaign results. It is suited to organizations that track call-driven performance across service-focused and customer-facing operations. Features and Usability ### What are the key features of Dexem? Dexem offers call tracking, call routing, call recording, and call transcription for phone lead management. It also includes IVR, call transfer, caller ID, and voice mail for call handling. Reporting features cover real-time analytics, campaign analytics, ROI tracking, customizable reports, and call tracking metrics. Integrations ### Which third-party tools and platforms does Dexem integrate with? Dexem integrates with seven third-party tools and platforms, including analytics and marketing tools such as Contentsquare, Google Ads, Google Analytics 360, and Google Data Studio, plus CRM and website platforms like HubSpot CRM, Salesforce Sales Cloud, and WordPress. Getting Started and Support ### What training and onboarding options does Dexem offer? Dexem provides live online sessions and documentation for training and onboarding. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature review. These formats help teams access training in both interactive and self-service ways. ## Features AI summary Based on 899 IVR reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) Dexem supports all three features that reviewers rate most highly: **Call Routing**, **Call Center Management**, and **Call Tracking Metrics**. Together, these capabilities help businesses direct calls to the right agents, manage call operations more efficiently, and monitor performance with clear reporting, allowing teams to improve response handling and make better day-to-day decisions. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Disposition Track and report on call outcomes Caller ID Identify the number and contact information of a caller before answering the phone Dexem 33 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €29.00 Per User,Per Month ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/)[ Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.