# Order.co Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Order.co the right Accounts Payable solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161813/Order-Software/reviews --- Order.co 4.5 (172) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Order.co Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews KG Karissa G Director of Administration and HRFarming, 11 - 50 employeesUsed the software for: 1-2 years. “In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient.“ October 7, 2025 EW Erin W Brand ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The only drawback I’ve noticed is that shipping can take a little longer for items that usually arrive faster through Amazon, and returns are slightly more involved since they go through the platform.“ October 8, 2025 JK Janeen K Physical TherapistHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to include product links makes it simple to compare prices and select options with the best reviews, ensuring both cost-effectiveness and quality.“ October 7, 2025 HR Hayley R Accounts Payable ManagerAlternative Medicine, 501 - 1,000 employeesUsed the software for: More than 2 years. “it's sometimes hard to properly map/code your catalog of products to match your accounting software's related GL codes“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The platform simplifies approvals and consolidates invoices, which has helped reduce manual processing time and improve auditability.“ October 8, 2025 MG Michelle G Staff AccountantFarming, 51 - 200 employeesUsed the software for: 1-2 years. “That said, there are occasional challenges with the search function and product substitutions, and sometimes orders take longer than expected to process.“ October 7, 2025 PG Paul G general ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It provides a centralized, easy-to-use platform that helps us manage inventory more efficiently and ensures we never miss a restock.“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting can be limited, and it’s still challenging to manage complex vendor relationships or non-catalog orders efficiently.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah R. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "The Best!" April 15, 2021 5.0 I have used Negotiatus for 3+ years as my former and current company and they are truly phenomenal partners. They are much more than just vendors. Pros Negotiatus is incredible. They truly help businesses scale and consolidate while saving $$$ on product spend. Their customer service team is ready to handle all client needs 24/7 and they are constantly innovating and upgrading. Cons At first, reporting was a bit tedious but they have made significant improvements. They are always listening to customer feedback. Review Source KR Kirsten R. Studio Manager Hospitality Used the software for: 2+ years ### "Experience of Order " October 9, 2025 4.0 Over the experience is quick and managed well.. The process allows coordinators to add to the list while managers can help with budgets. Pros The catalog of items is easy to access, especially for frequently ordered items. The site is easy to use and quick to order items. The turnaround time on orders happens quickly from order date to received in studio. I appreciate that it recommends a different item if it is low in stock or previously backordered. Cons An upgrade would be allowing the reviewer to decline or remover the specific item as opposed to not allowing the entire order. The staff then has to go in and repeat the entire order. Review Source Response from Order.co October 19, 2025 Hi Kirsten, Thank you so much for sharing your feedback! We’re glad to hear that the catalog, ordering process, and turnaround time are working well for you, and that our recommendations help keep your orders on track. Regarding your suggestion about editing items on an order - it exists! Our email interface currently only allows accepting or rejecting the full order. However, if you click into the specific order from the email or log into the platform and navigate to the “My Orders” page, you can edit orders at the item level—letting you adjust or remove specific items without having to redo the entire order. We hope that helps! Best, The Order.co Team SF Stefanie F. Buyer Farming Used the software for: 1-2 years ### "More trouble than value" February 21, 2023 1.0 Working with has been the most frustrating part of our purchasing, and that is the opinion of my whole team across multiple states. The basic functions it is lacking as a supply chain software application are too numerous to count and the obvious automation and computerization of purchasing functions is also very frustrating. We feel as though we are always getting a sales pitch from our account manager who has never actually been able to give us answers for our concerns when we bring them to her at our meetings. We feel as though we are being pushed to use the "substitutions" function constantly, despite Order.co having no parameter set as to what constitutes an acceptable substitution. If we order 12oz of Windex, we want that size and brand specifically and would be happy for them to source it from a different vendor at a lower cost. However, we don't want them to purchase a generic brand or a different size or formula, and the way they are set up that substitution could arrive as anything. One time an order for a 36 pack of Coke showed up as a 12 pack of Coke. That was the whole substitution they took upon themselves to save us money by purchasing a smaller quantity, but we had purchased the large quantity for a large lunch meeting and had to run to the store to buy more. We purchased the favorite energy drinks of an employee as a reward and when the vendor was out of stock, Order.co substituted it for the wrong flavors at almost double the cost. Pros It is super easy to use the widget to add items directly from a website to the cart. The consolidated invoicing has been amazing for our ap team. The support staff are very professional and kind. Cons There is no line-item receiving available. For busy purchasers, you can only have one cart at a time. If you submit something for a support ticket (wrong item received, need to submit a return/exchange, need to get the tracking link for an amazon order, etc.) sometimes it takes days to get a response due to them being "short staffed" or "support tickets being backed up" for the entire past year. I hate that I don't have access to the purchasing documents and have to go through the support system to take care of things that I could do in 5 minutes on my own. It feels like you have a purchasing team working for you, but they don't do things with the urgency or thoroughness you need so you are stuck with a team you have no management power over. The "substitutions" that are designed to save you money have literally no parameters, so if you are purchasing say Windex, the substitution could be any other size or brand and you will never know what you are getting. We have had them source parts for us and when looking closely the parts would have some of the number switched around in them. We have vendors reaching out to me about accounts/orders for other companies because it turns our Order sometimes will use our account to purchase for other companies or they will have my name and shipping location on an account setup that they will use for other companies. This causes mystery shipments to show up addressed to us. I have a lot more to say but my 1500 words are up! Reason for choosing Order.co was the first vendor we found who would be able to generate one-time-use credit card numbers in order to protect our credit identity. The cost was under-budget and additional promises were made by the Order.co team that sounded great at the time (ie- assisting us with product sourcing and price shopping). Unfortunately these additional features were not what we had imagined and have caused more trouble than helpfulness. Review Source Response from Order.co February 23, 2023 Hi Stefanie! Thank you for sharing your review. We're happy to hear that your team finds it easy to add products to your catalog, sees the benefits in paying 1 invoice per month, and values our support team. We also hear your frustrations and are sorry about your negative experiences. We appreciate your feedback and would like to work with you to resolve these issues. We've shared your review with our Customer Success, Operations, and Product teams so that we can do better in the future. Perspectives like yours help us improve Order.co for all users. We'll be reaching out personally to address your concerns. Please know that Order.co would never intentionally use a customer's vendor account for another customer's order. This happened due to a Home Depot site bug, which has been resolved. In regards to receiving goods at the line-item level. Order.co supports 3-way matching at the line-item level, and we would be happy to show you how. Best–Sarah Bergeron, Sr. Director, Customer Success KG Karissa G. Director of Administration and HR Farming Used the software for: 1-2 years ### "Ocean State Controlled Botanicals, LLC Review 2025 " October 7, 2025 5.0 Pros has been a pleasure to work with. The staff support has been one of the best parts of utilizing Order.co. Knowing that you always have someone to reach out to with issues/concerns is a big benefit. In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient. Cons There is not really anything that I don't like about . I have been using Order.co for almost 3 years now with the company I am at, and the management has been a breeze and staff support has been great. Review Source NR Nicole R. Senior Marketing Manager Retail Used the software for: 2+ years ### "Strong Budget Management and User Accountability" October 7, 2025 5.0 Using has dramatically helped our company stay in line with budget, user accountability, order processing and approval ability, and financial reporting. Pros Budget Management/Cost Centers, Ability to use national vendors as well as our private third party vendors, Consolidated billing, reporting. Cons More automatic reports would be more helpful for us, which we are working with the support team on. Review Source MB Monique B. Regional Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Regional Manager" October 7, 2025 5.0 The security has improved overall. Order management can be chaotic when you're managing several doors and trying to avoid an accounting nightmare.The platform has improved the accessibility, structure, management tools and features. etc. And the engagement from their leadership team to ensure we are getting the most out of the platform has been a tremendous help Pros The cost and expense management tools are the best. Tracking costs has saved us so much money. They recently updated our ability to manage PO's at the retail level, especially when it comes to approvals. Saving time, money, and improving our process management with these boundaries. Cons The different categories are not always intuitive. To do some of the more simple daily tasks can be challenging. Review Source SL Steven L. Center Operations Supervisor Mental Health Care Used the software for: 2+ years ### "Great product " October 7, 2025 5.0 I have had an excellent experience with . The user interface is very easy to use, I love the fact that I can create and customize lists based on the needs of the business and if there are in issues that occur with the order that they are quickly handled by the customer service team Pros I love the ease of use of the system. Things are easy to order, find and change if needed. I also love the fact that if there are issues with the order customer service is easy to get a hold of and the issues are easily resolved. Cons I think the thing I like the least about is the fact that. It doesn't always feel like I'm paying the lowest price for products especially if they are on Amazon. Several times I've ordered something on order.co and gone to amazon via the link given and can find the same product for less. I want to save using this platform Review Source BK Baileigh K. Retail Procurement Health, Wellness and Fitness Used the software for: 6-12 months ### "Order.co Review Oct. 2025" October 7, 2025 5.0 has made ordering for our locations so simple and easy. It is user friendly to be able to add items and get them ordered. Pros I love the customer support. They are really quick to find out more information on orders that were placed. I love that this is a great 1 place shop for our multiple locations to be able to use easily. Cons Vendors and Tracking not being updated on orders. Not having updated tracking for orders makes things difficult to be able to track each order. Would love to have better communication between us and the vendors with having as our middle man communicating and following up more with the vendors without having to Reach out to support to find out more information. Review Source aW alicia W. Senior Director, Operations Strategy Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Order.co " October 9, 2025 5.0 Pros Easy way for our 200+ unit business to seamlessly order products from a variety of vendors from one log in. easy ability to add products, see our spend on a org or smaller break down, and they are always adding new ways to make ordering easy and want our feedback. Cons some UI is clunky, but the team is always open for feedback and working to improve. there are features that are still manual (like bulk changing a product category over all locations) but the support team is a ticket away to help Review Source EW Erin W. Brand Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy and Efficient Platform" October 8, 2025 5.0 makes it incredibly convenient for our teams to purchase approved products for each studio. It keeps everything streamlined and ensures we’re sourcing from the right vendors. The platform is intuitive and easy for new team members to pick up quickly. The only drawback I’ve noticed is that shipping can take a little longer for items that usually arrive faster through Amazon, and returns are slightly more involved since they go through the platform. Overall, it’s a dependable, easy-to-use system that helps our studios stay organized and efficient. Pros makes it so easy for my teams to order approved products to our studios! It's also very user-friendly and simple for new team members to learn and manage. Cons My only downside is that shipping can take a bit longer for items that normally come quickly through Amazon, and returns are a little more complicated since they have to go through the platform. Review Source JO Justin O. Manager Alternative Medicine Used the software for: 2+ years ### "Make it easy and order with Order" October 7, 2025 5.0 Been using Order for over 3 years and it's been a generally seamless process and helpful to keep things organized and find old orders for reference. Pros The simplicity of ordering and dealing with issues related to the order when issues occur. It's super easy and support is always friendly and easy to communicate with. Cons As fast as Order is at jumping on each case, I miss the ability to contact the manufacturer directly. Review Source JK Janeen K. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Order,co is great! High Recommended " October 7, 2025 5.0 My overall experience with Order Co has been extremely positive. The platform is user-friendly, efficient, and makes the purchasing process seamless. Order Co has streamlined our workflow and made ordering both faster and more cost-effective. Pros I really appreciate how easy and efficient Order Co is to use. Whenever I reach out to my company, they quickly add the link to Order Co, allowing us to purchase the necessary items right away. The ability to include product links makes it simple to compare prices and select options with the best reviews, ensuring both cost-effectiveness and quality. Cons Honestly, there’s nothing I don’t like about using Order Co — it has made purchasing smoother and more efficient than ever. Review Source AT April T. Area Manager Child Day Care Services Used the software for: 6-12 months ### "Manager with Limited Time" October 7, 2025 5.0 I would say my overall experience is above satisfactory. The system is easy to use and search for items. Pros It is extremely easy to use. I appreciate the ease of this as most days my time is very limited. I like the the overall ease of the system Cons I have program managers that do orders and I would like to be able to edit their order if need be without having to cancel the entire order. Review Source MV Madeline V. General Manager Hospitality Used the software for: 1-2 years ### "Overall great but Support needs improvement" October 7, 2025 4.0 Overall good, the support function and team is where we run into the most issues. Overall a great product when everything is functioning well but the second it goes off the rails you are basically alone to figure out the problems Pros Expense management and ability to create brand consistency on products across a nationwide brand is incredible helpful. Also net 30 terms for virtual cards and general ordering alongside new opens makes for easy financial reporting on our back end Cons Support is slow, doesn't know the answers, provides misinformation, or can't actually help with concerns brought to them. Review Source LD Lori D. bookkeeper Consumer Goods Used the software for: 6-12 months ### "Happy customer " October 7, 2025 5.0 Great! I have no major complaints. The system is easy to use and easy to pay for the bookkeeper in our office Pros I like the how easy it is to find what you want from many suppliers with one order. The system is very user friendly Cons Adding products to the system every time you order something new. Tracking items is also a little clumsy to get to. Review Source CM Christina M. STUDIO MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Easy platform for a busy Manager" October 7, 2025 4.0 It is usually a great and quick experience. Very easy to use and shipping is easily tracked and customer support is extremely helpful when needed. Pros The ease of all products in on place. I have so many different items I have to order weekly and having them in one location really cuts my time spent. Cons The occasional out of stock issue without prior notice. This is not a usual occurrence, however it is frustrating when it happens. Review Source JC Jared C. Technical Process Manager Cosmetics Used the software for: 1-2 years ### "Order.Co Review" November 16, 2025 4.0 Pros Very easy to navigate, clean UI, and low learning curve. The workflows are straightforward, and it doesn’t take long to get productive in the system. Stable performance. rarely any glitches or downtime. Cons The platform feels dated. no open APIs, no webhooks, and limited integration options. It’s difficult to automate anything beyond what’s natively supported. Review Source SS Stacey S. DM Health, Wellness and Fitness Used the software for: 1-2 years ### "Order Review" October 8, 2025 4.0 Great for the most part- easy to order, confirm orders, edit existing, and reject if needed. Good virtual service. Pros The Ease of ordering for all of my locations , timely delivery on most occasions - good communication. Cons Once in awhile sometimes certain items needed are out of stock, not enough choices to make a different selection. Review Source EL Eugene L. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Happy with Order!" October 7, 2025 5.0 great overall experience! I would recommend this company to other PT locations for ease&speed of ordering Pros Very good customer service/quick to add products and always finds the best price. Good variety in items Cons products are often cancelled/back ordered. lots of emails on shipping/orders. some products not labelled well Review Source DP Drew P. President, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Order.co is good for multi-site business" October 7, 2025 5.0 We are happy we made the switch a few years ago to using because it has improved our budgeting and delivery process to be more accurate and efficient. Pros Using has given me a better view of expense tracking per site- with 9 sites to review, one place to see the orders and create appropriate budgets is very helpful. Cons Wish the cost per site was less. A couple of our sites are very close to each other and we could choose to only send to 1 site to reduce costs, but it adds hassle and inefficiency. Review Source AO ALYCIA O. Franchise Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy and Content with Order.co!" October 7, 2025 5.0 I'm very pleased using this platform to order necessary products to efficiently run my business. Customer service is a great to work with should you have an issue. Pros Really appreciate the ease of using the platform. Very convenient and easy to use. Received my products in a timely manner when it is in stock and available. Cons I have in the past ordered products that are not in stock and I will receive a notice the order is complete when in fact it is not. However a quick inquiry sent to customer support always results in a prompt response. Review Source MM Miranda M. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Soul loves Order!" October 9, 2025 5.0 So far I have had a really positive experience keeping my place of business stocked with everything I need. Pros Order has everything I could possibly need. I like that it gives me a heads up when something may be out and then shows me another option. Cons It can be hard to navigate the website to find what I need quickly. I wish there was an option for categories. Review Source Response from Order.co October 19, 2025 Hi Miranda, Thank you so much for your positive review! We’re thrilled to hear that Order.co has been helpful in keeping your business stocked. Regarding your note about categories, here’s a helpful article that walks you through adding and editing product categories to make finding items quicker and easier: https://ordercompany.zendesk.com/hc/en-us/articles/34459823135639-Add-and-Edit-Product-Categories We hope that makes navigation a bit smoother! Best, The Order.co Team LW Lucky W. Procurement and Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ordering made easy! " October 1, 2024 5.0 Pros Easy one stop shop for ordering all things across our business. Great customer support and account manager. Ordering is easy and everything is made easy for me to do my job function. My favorite function is the Google chrome extension but also how we can tailor the order platform to our business structure. Cons Not many, all the issues we have had have been addressed or are currently in motion to becoming addressed. The support team is pretty responsive to any issues that arise. Review Source JG Joel G. Production Manager Alternative Medicine Used the software for: 6-12 months ### "Negotiatus Makes Managing Spending Easy" December 7, 2021 4.0 Pros Negotiatus is a helpful tool for a variety of reasons. It congregates all ordering of supplies to one platform. It can then find cheaper pricing and set limits of how much you are willing to spend on a product. Since all orders go through an admin, you can cut down on miscellaneous spending. It also makes reordering products extremely easy and convenient. Cons There was a bit of a learning curve when we first got on the system. We needed a zoom meeting with customer service to really show us the ropes on how to effectively utilize the system. Also, the UI is not bad by any means, but it could be better. Review Source FM FRANCO M. Operations Manager at BC Brands Retail Used the software for: 2+ years ### "would recommend " October 1, 2024 5.0 it is a very user friendly platform, I enjoy using it Pros Very easy to use platform, could use an upgrade on how eveything is layed out thought Cons the way I tarcking is display, especially for amazon orders Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.