--- title: "Order.co Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Order.co the right Purchasing solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/161813/Order-Software/reviews/" page_type: "reviews" language: "en" --- Order.co 4.5 (176) [View alternatives](https://www.capterra.com/p/161813/Order-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Order.co Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews KG Karissa G Director of Administration and HRFarming, 11 - 50 employeesUsed the software for: 1-2 years. “In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient.“ October 7, 2025 EW Erin W Brand ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The only drawback I’ve noticed is that shipping can take a little longer for items that usually arrive faster through Amazon, and returns are slightly more involved since they go through the platform.“ October 8, 2025 JK Janeen K Physical TherapistHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to include product links makes it simple to compare prices and select options with the best reviews, ensuring both cost-effectiveness and quality.“ October 7, 2025 HR Hayley R Accounts Payable ManagerAlternative Medicine, 501 - 1,000 employeesUsed the software for: More than 2 years. “it's sometimes hard to properly map/code your catalog of products to match your accounting software's related GL codes“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The platform simplifies approvals and consolidates invoices, which has helped reduce manual processing time and improve auditability.“ October 8, 2025 MG Michelle G Staff AccountantFarming, 51 - 200 employeesUsed the software for: 1-2 years. “That said, there are occasional challenges with the search function and product substitutions, and sometimes orders take longer than expected to process.“ October 7, 2025 PG Paul G general ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It provides a centralized, easy-to-use platform that helps us manage inventory more efficiently and ensures we never miss a restock.“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting can be limited, and it’s still challenging to manage complex vendor relationships or non-catalog orders efficiently.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah R. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "The Best!" April 15, 2021 5.0 I have used Negotiatus for 3+ years as my former and current company and they are truly phenomenal partners. They are much more than just vendors. Pros Negotiatus is incredible. They truly help businesses scale and consolidate while saving $$$ on product spend. Their customer service team is ready to handle all client needs 24/7 and they are constantly innovating and upgrading. Cons At first, reporting was a bit tedious but they have made significant improvements. They are always listening to customer feedback. Review Source MG Michelle G. Staff Accountant Farming Used the software for: 1-2 years ### "Simplifies Purchasing and Improves Visibility" October 7, 2025 5.0 Overall, my experience with Order.co has been positive. The platform makes it much easier to manage office supply orders in one centralized place, rather than juggling multiple vendors and invoices. The interface is straightforward, and once you’re familiar with it, placing and tracking orders is quick and efficient. I especially appreciate the visibility into spending and the ability to create recurring product lists for frequently ordered items — those features have saved our team a lot of time. That said, there are occasional challenges with the search function and product substitutions, and sometimes orders take longer than expected to process. However, those issues are relatively minor compared to the overall convenience and efficiency the system provides. In general, Order.co has streamlined our purchasing process and reduced administrative work, making it a valuable tool for managing day-to-day business needs. Pros What I like most about Order.co is how much it simplifies and centralizes our purchasing process. Instead of juggling multiple vendors and spreadsheets, everything we need is in one place. It’s easy to find approved items, place orders, and track deliveries without having to follow up manually. The system also provides great visibility into spending — we can see what’s being ordered, by whom, and from which vendors, which makes budgeting and approvals much smoother. Lastly, the ability to create recurring product lists for frequently ordered items saves a lot of time. Routine office supply orders can be completed in just a few clicks, which helps keep operations running efficiently. Cons When an item is out of stock, the “substitution” feature sometimes picks a replacement that doesn’t match quality or specification. Review Source SF Stefanie F. Buyer Farming Used the software for: 1-2 years ### "More trouble than value" February 21, 2023 1.0 Working with Order.co has been the most frustrating part of our purchasing, and that is the opinion of my whole team across multiple states. The basic functions it is lacking as a supply chain software application are too numerous to count and the obvious automation and computerization of purchasing functions is also very frustrating. We feel as though we are always getting a sales pitch from our account manager who has never actually been able to give us answers for our concerns when we bring them to her at our meetings. We feel as though we are being pushed to use the "substitutions" function constantly, despite Order.co having no parameter set as to what constitutes an acceptable substitution. If we order 12oz of Windex, we want that size and brand specifically and would be happy for them to source it from a different vendor at a lower cost. However, we don't want them to purchase a generic brand or a different size or formula, and the way they are set up that substitution could arrive as anything. One time an order for a 36 pack of Coke showed up as a 12 pack of Coke. That was the whole substitution they took upon themselves to save us money by purchasing a smaller quantity, but we had purchased the large quantity for a large lunch meeting and had to run to the store to buy more. We purchased the favorite energy drinks of an employee as a reward and when the vendor was out of stock, Order.co substituted it for the wrong flavors at almost double the cost. Pros It is super easy to use the widget to add items directly from a website to the Order.co cart. The consolidated invoicing has been amazing for our ap team. The support staff are very professional and kind. Cons There is no line-item receiving available. For busy purchasers, you can only have one cart at a time. If you submit something for a support ticket (wrong item received, need to submit a return/exchange, need to get the tracking link for an amazon order, etc.) sometimes it takes days to get a response due to them being "short staffed" or "support tickets being backed up" for the entire past year. I hate that I don't have access to the purchasing documents and have to go through the support system to take care of things that I could do in 5 minutes on my own. It feels like you have a purchasing team working for you, but they don't do things with the urgency or thoroughness you need so you are stuck with a team you have no management power over. The "substitutions" that are designed to save you money have literally no parameters, so if you are purchasing say Windex, the substitution could be any other size or brand and you will never know what you are getting. We have had them source parts for us and when looking closely the parts would have some of the number switched around in them. We have vendors reaching out to me about accounts/orders for other companies because it turns our Order sometimes will use our account to purchase for other companies or they will have my name and shipping location on an account setup that they will use for other companies. This causes mystery shipments to show up addressed to us. I have a lot more to say but my 1500 words are up! Reason for choosing Order.co Order.co was the first vendor we found who would be able to generate one-time-use credit card numbers in order to protect our credit identity. The cost was under-budget and additional promises were made by the Order.co team that sounded great at the time (ie- assisting us with product sourcing and price shopping). Unfortunately these additional features were not what we had imagined and have caused more trouble than helpfulness. Review Source Response from Order.co February 23, 2023 Hi Stefanie! Thank you for sharing your review. We're happy to hear that your team finds it easy to add products to your catalog, sees the benefits in paying 1 invoice per month, and values our support team. We also hear your frustrations and are sorry about your negative experiences. We appreciate your feedback and would like to work with you to resolve these issues. We've shared your review with our Customer Success, Operations, and Product teams so that we can do better in the future. Perspectives like yours help us improve Order.co for all users. We'll be reaching out personally to address your concerns. Please know that Order.co would never intentionally use a customer's vendor account for another customer's order. This happened due to a Home Depot site bug, which has been resolved. In regards to receiving goods at the line-item level. Order.co supports 3-way matching at the line-item level, and we would be happy to show you how. Best–Sarah Bergeron, Sr. Director, Customer Success MJ Maria J. Sourcing Manager Hospitality Used the software for: 1-2 years ### "Helpful for visibility and control, but not a complete procurement solution" October 8, 2025 4.0 Order.co has been a helpful step toward more structured purchasing and spend visibility, but it remains a partial solution. It works well for straightforward orders and invoice consolidation, yet Pacaso still needs a more comprehensive procure-to-pay platform that connects purchasing, vendor management, and financial workflows end-to-end. Pros I like that Order.co centralizes purchasing and provides clear visibility into spend across vendors. The platform simplifies approvals and consolidates invoices, which has helped reduce manual processing time and improve auditability. Cons It doesn’t fully solve for Pacaso’s broader procurement needs—especially around budgeting, forecasting, and integration with financial systems. Reporting can be limited, and it’s still challenging to manage complex vendor relationships or non-catalog orders efficiently. Review Source AP Adam P. CFO Owner Alternative Medicine Used the software for: 2+ years ### "Jar Cannabis Review" October 7, 2025 5.0 we use it extensively for ordering. I use it moderately for insight tracking. I do not use the system for credit card payment, operating on credit, etc. We also do not use the bookkeeping functionality but that works for us. It is exclusively used as an ordering tool, and that alone is worth the $12k per year. Pros it consolidates all of my ordering between our 9 retail stores. Saving me about 4-5 hours per week of bookkeeping and receipt tracking Cons whenever we add a new location, that location combines invoices with another location, until we email our rep to fix it Review Source CW Clint W. District Manager Retail Used the software for: 2+ years ### "Review of order.co" October 7, 2025 5.0 I have used it at two different companies and overall it has been great. I started using when it was negotiatius and since then I have seen a lot of updates and improvements to the user experience. Pros I love how everything is in one place. It is easy to add items and track all my orders. I like the updated features and being able to approve orders directly from my email. Cons The filter on the insights tab. The date selection isn't straight forward. I think this would be better if you had a simple range selector. Review Source Response from Order.co October 19, 2025 Hey Clint, Thank you so much for sharing your feedback! It’s awesome to hear that you’ve used Order.co at multiple companies and that the improvements to the user experience have made a difference for you. Regarding your note about the date filter on the Insights tab, we appreciate the suggestion. We’re always looking to make reporting as intuitive as possible, and your input will be passed along to our product team for consideration in future updates. Thanks again for taking the time to share your experience! Best, The Order.co Team KR Kirsten R. Studio Manager Hospitality Used the software for: 2+ years ### "Experience of Order " October 9, 2025 4.0 Over the experience is quick and managed well.. The process allows coordinators to add to the list while managers can help with budgets. Pros The catalog of items is easy to access, especially for frequently ordered items. The site is easy to use and quick to order items. The turnaround time on orders happens quickly from order date to received in studio. I appreciate that it recommends a different item if it is low in stock or previously backordered. Cons An upgrade would be allowing the reviewer to decline or remover the specific item as opposed to not allowing the entire order. The staff then has to go in and repeat the entire order. Review Source Response from Order.co October 19, 2025 Hi Kirsten, Thank you so much for sharing your feedback! We’re glad to hear that the catalog, ordering process, and turnaround time are working well for you, and that our recommendations help keep your orders on track. Regarding your suggestion about editing items on an order - it exists! Our email interface currently only allows accepting or rejecting the full order. However, if you click into the specific order from the email or log into the platform and navigate to the “My Orders” page, you can edit orders at the item level—letting you adjust or remove specific items without having to redo the entire order. We hope that helps! Best, The Order.co Team KG Karissa G. Director of Administration and HR Farming Used the software for: 1-2 years ### "Ocean State Controlled Botanicals, LLC Review 2025 " October 7, 2025 5.0 Pros Order.co has been a pleasure to work with. The staff support has been one of the best parts of utilizing Order.co. Knowing that you always have someone to reach out to with issues/concerns is a big benefit. In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient. Cons There is not really anything that I don't like about Order.co. I have been using Order.co for almost 3 years now with the company I am at, and the management has been a breeze and staff support has been great. Review Source AB Amanda B. Business Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great product and great team to work with." October 21, 2025 5.0 A great overall experience. From the perspective of admin and end user, we have received positive feedback from both. Pros Helps streamline across teams, departments and companywide. It is user friendly on both the end user and admin side. Cons Not many, we have had a great experience with Order.co and have found the teams we have worked with very supportive and collaborative. Review Source DO Darren O. EHS Specialist Food & Beverages Used the software for: 1-2 years ### "Top of the Line" February 17, 2026 5.0 Excellent. The ease of use is far superior to other platforms. Having 1 supplier is a huge time saver. Pros Easy to use. Compare products and prices for several retailers. It's great being able to access several stores through 1 website. Cons Site does save search history. Once you locate something and move on, it's difficult to get back without doing another search. Review Source aF ashley F. Admin Building Materials Used the software for: 6-12 months ### "ORder.co Review 10/10" October 7, 2025 5.0 Order.co has been a great ordering experience, I really like how we can track each individual package. Pros Value, we are saving some money using order.co. Using order.co has been super easy to navigate as well. Cons One con of using order.co is having to ask for everything to be added in order to find it on the site, however, it is usually added the day of. Switched from [Quill](https://www.capterra.com/p/128493/Quill/) Our company made the switch, and now can order everything from one site. Review Source SR Savanna R. Regional director Business Supplies and Equipment Used the software for: 2+ years ### "Great service" October 7, 2025 5.0 Great!! Never an issue quick for solutions always get what I need great system for a business No complaints Pros Easy and fast never a hassle good system!!! Customer service is always quick to respond and always willing to help Cons no cons Great system Support is always eager to help great to use for a business quick and easy !!!!!! Review Source BD Brian D. Head of Finance Hospitality Used the software for: 1-2 years ### "The Malin and Order.co" October 7, 2025 4.0 Overall we enjoy using Order.co and have had positive interactions with their support team when extra help has been needed. Pros Order.co allows The Malin to keep purchasing consistent across multiple locations each using its own sub-account. We're also able to add new locations/sub-accounts efficiently as our business scales. Cons We've been challenged by the platforms ability to categorize expenses, including shipping, tax and other charges into a easy to use monthly summary. Review Source JK Janeen K. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Order,co is great! High Recommended " October 7, 2025 5.0 My overall experience with Order Co has been extremely positive. The platform is user-friendly, efficient, and makes the purchasing process seamless. Order Co has streamlined our workflow and made ordering both faster and more cost-effective. Pros I really appreciate how easy and efficient Order Co is to use. Whenever I reach out to my company, they quickly add the link to Order Co, allowing us to purchase the necessary items right away. The ability to include product links makes it simple to compare prices and select options with the best reviews, ensuring both cost-effectiveness and quality. Cons Honestly, there’s nothing I don’t like about using Order Co — it has made purchasing smoother and more efficient than ever. Review Source HM Heidi M. Director Consumer Goods Used the software for: 2+ years ### "Orderco is great for business's " October 8, 2025 5.0 I like my overall experience with Order.co, being able to order what I need when I need it with a click of a button. Pros I like the convenience and ease of use with Order co. I also like the selection of product available. Cons There was some issues saying something was out of stock, but checked directly and it was in stock through amazon. Review Source RY Richard Y. General Manager Retail Used the software for: 1-2 years ### "Order.co is great and very helpful" October 7, 2025 5.0 Order.co is awesome, they feel like part of my team. Even when they do t have the item, they suggest available items similiar Pros Speed of service is good. Have all the items available. The customer service is fantastic and very helpful. Cons Some items take awhile to arrive. Hard to really say. Order.co has been really good and very helpful. Review Source HR Hayley R. Accounts Payable Manager Alternative Medicine Used the software for: 2+ years ### "Your One Stop Shop for Procurement" October 7, 2025 5.0 Order.co has always been a great purchasing platform for our company. Each department is able to utilize the platform to their department's needs. The virtual cards have also been a massive help! Pros consolidated procurement platform, approval matrix and rules, the amount of rewards we are able to earn Cons it's sometimes hard to properly map/code your catalog of products to match your accounting software's related GL codes Review Source JP Joshua P. Inventory Specialist Automotive Used the software for: 6-12 months ### "Inventory specialist " October 7, 2025 4.0 I like it overall just needs to work on some issues like the ordering locations or messing up my overrides Pros I love that I can order for multiple locations at once with multiple products instead of one by one. Cons That my requested ordering location randomly switches to different company with wrong shipping dates Review Source KU Kim U. VP Compliance Hospital & Health Care Used the software for: 1-2 years ### "Happy with order.co" October 7, 2025 5.0 so far so good. I find that it is easy to remove and add products based on company needs. We are also able to select and limit most cost efficient options. Pros I can manage what my staff orders and enforce some tighter controls. I can also add/delete items that may not be safe for our centers. Cons Researching orders can be difficult. It would be nice if the search function had better capabilities. Review Source EL Eugene L. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Happy with Order!" October 7, 2025 5.0 great overall experience! I would recommend this company to other PT locations for ease&speed of ordering Pros Very good customer service/quick to add products and always finds the best price. Good variety in items Cons products are often cancelled/back ordered. lots of emails on shipping/orders. some products not labelled well Review Source DP Drew P. President, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Order.co is good for multi-site business" October 7, 2025 5.0 We are happy we made the switch a few years ago to using Order.co because it has improved our budgeting and delivery process to be more accurate and efficient. Pros Using order.co has given me a better view of expense tracking per site- with 9 sites to review, one place to see the orders and create appropriate budgets is very helpful. Cons Wish the cost per site was less. A couple of our sites are very close to each other and we could choose to only send to 1 site to reduce costs, but it adds hassle and inefficiency. Review Source RM Robert M. NSOM Sports Used the software for: 2+ years ### "Great! I recommend." October 7, 2025 5.0 Overall, it was awesome. Once it's set up, super easy. They are very responsive and email you back right away when you have issue. Pros Ease of ordering! It was also super fast and easy to track. I enjoyed having the ETA's right from the order page. Cons It was a bit messy to set my account up at first. Some of the tracking didn't come in so that was an issue. Review Source MS Morgan S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Order With Ease" October 7, 2025 5.0 We have had an excellent experience overall all supplies are always available. The team seems to get what's needed each and every time! Pros The system lets you navigate through it with ease. All supplies that are needed always pops up for us Cons Everything was good no complaints. The ordering process really isn't difficult at all! We come from a huge company base and there hasn't been any negative feedback! Review Source DW Darius W. Manager Retail Used the software for: Less than 6 months ### "Purchase made easy " October 7, 2025 5.0 Pros How easy it is to use and how it streamlines the ordering process. Being able to order all the stores needs from one place is a huge plus. Cons There really wasn't much not to like. The customer service was able to assist with my issue and get it resolved. No Cons here. Review Source LW Lucky W. Procurement and Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ordering made easy! " October 1, 2024 5.0 Pros Easy one stop shop for ordering all things across our business. Great customer support and account manager. Ordering is easy and everything is made easy for me to do my job function. My favorite function is the Google chrome extension but also how we can tailor the order platform to our business structure. Cons Not many, all the issues we have had have been addressed or are currently in motion to becoming addressed. The support team is pretty responsive to any issues that arise. 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