# Order.co Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Order.co the right Purchasing solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161813/Order-Software/reviews --- Order.co 4.5 (172) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Order.co Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews KG Karissa G Director of Administration and HRFarming, 11 - 50 employeesUsed the software for: 1-2 years. “In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient.“ October 7, 2025 EW Erin W Brand ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The only drawback I’ve noticed is that shipping can take a little longer for items that usually arrive faster through Amazon, and returns are slightly more involved since they go through the platform.“ October 8, 2025 JK Janeen K Physical TherapistHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The ability to include product links makes it simple to compare prices and select options with the best reviews, ensuring both cost-effectiveness and quality.“ October 7, 2025 HR Hayley R Accounts Payable ManagerAlternative Medicine, 501 - 1,000 employeesUsed the software for: More than 2 years. “it's sometimes hard to properly map/code your catalog of products to match your accounting software's related GL codes“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The platform simplifies approvals and consolidates invoices, which has helped reduce manual processing time and improve auditability.“ October 8, 2025 MG Michelle G Staff AccountantFarming, 51 - 200 employeesUsed the software for: 1-2 years. “That said, there are occasional challenges with the search function and product substitutions, and sometimes orders take longer than expected to process.“ October 7, 2025 PG Paul G general ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It provides a centralized, easy-to-use platform that helps us manage inventory more efficiently and ensures we never miss a restock.“ October 7, 2025 MJ Maria J Sourcing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting can be limited, and it’s still challenging to manage complex vendor relationships or non-catalog orders efficiently.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah R. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "The Best!" April 15, 2021 5.0 I have used Negotiatus for 3+ years as my former and current company and they are truly phenomenal partners. They are much more than just vendors. Pros Negotiatus is incredible. They truly help businesses scale and consolidate while saving $$$ on product spend. Their customer service team is ready to handle all client needs 24/7 and they are constantly innovating and upgrading. Cons At first, reporting was a bit tedious but they have made significant improvements. They are always listening to customer feedback. Review Source AR Alyssa R. Purchasing Specialist Farming Used the software for: 2+ years ### "Very User Friendly!" January 22, 2026 5.0 Overall, Order.co has helped streamline source products and has even assisted me in finding cheaper alternatives if they notice a price jump on something I order frequently. Pros I really enjoy how user friendly the system is and breaks down everything I would need to evaluate regarding spending and sourcing. Cons Support can be a bit delayed with their responses if an issue comes up with one of my orders. Once I get the response it’s helpful, but usually can take more than a day. Review Source SF Stefanie F. Buyer Farming Used the software for: 1-2 years ### "More trouble than value" February 21, 2023 1.0 Working with Order.co has been the most frustrating part of our purchasing, and that is the opinion of my whole team across multiple states. The basic functions it is lacking as a supply chain software application are too numerous to count and the obvious automation and computerization of purchasing functions is also very frustrating. We feel as though we are always getting a sales pitch from our account manager who has never actually been able to give us answers for our concerns when we bring them to her at our meetings. We feel as though we are being pushed to use the "substitutions" function constantly, despite Order.co having no parameter set as to what constitutes an acceptable substitution. If we order 12oz of Windex, we want that size and brand specifically and would be happy for them to source it from a different vendor at a lower cost. However, we don't want them to purchase a generic brand or a different size or formula, and the way they are set up that substitution could arrive as anything. One time an order for a 36 pack of Coke showed up as a 12 pack of Coke. That was the whole substitution they took upon themselves to save us money by purchasing a smaller quantity, but we had purchased the large quantity for a large lunch meeting and had to run to the store to buy more. We purchased the favorite energy drinks of an employee as a reward and when the vendor was out of stock, Order.co substituted it for the wrong flavors at almost double the cost. Pros It is super easy to use the widget to add items directly from a website to the Order.co cart. The consolidated invoicing has been amazing for our ap team. The support staff are very professional and kind. Cons There is no line-item receiving available. For busy purchasers, you can only have one cart at a time. If you submit something for a support ticket (wrong item received, need to submit a return/exchange, need to get the tracking link for an amazon order, etc.) sometimes it takes days to get a response due to them being "short staffed" or "support tickets being backed up" for the entire past year. I hate that I don't have access to the purchasing documents and have to go through the support system to take care of things that I could do in 5 minutes on my own. It feels like you have a purchasing team working for you, but they don't do things with the urgency or thoroughness you need so you are stuck with a team you have no management power over. The "substitutions" that are designed to save you money have literally no parameters, so if you are purchasing say Windex, the substitution could be any other size or brand and you will never know what you are getting. We have had them source parts for us and when looking closely the parts would have some of the number switched around in them. We have vendors reaching out to me about accounts/orders for other companies because it turns our Order sometimes will use our account to purchase for other companies or they will have my name and shipping location on an account setup that they will use for other companies. This causes mystery shipments to show up addressed to us. I have a lot more to say but my 1500 words are up! Reason for choosing Order.co Order.co was the first vendor we found who would be able to generate one-time-use credit card numbers in order to protect our credit identity. The cost was under-budget and additional promises were made by the Order.co team that sounded great at the time (ie- assisting us with product sourcing and price shopping). Unfortunately these additional features were not what we had imagined and have caused more trouble than helpfulness. Review Source Response from Order.co February 23, 2023 Hi Stefanie! Thank you for sharing your review. We're happy to hear that your team finds it easy to add products to your catalog, sees the benefits in paying 1 invoice per month, and values our support team. We also hear your frustrations and are sorry about your negative experiences. We appreciate your feedback and would like to work with you to resolve these issues. We've shared your review with our Customer Success, Operations, and Product teams so that we can do better in the future. Perspectives like yours help us improve Order.co for all users. We'll be reaching out personally to address your concerns. Please know that Order.co would never intentionally use a customer's vendor account for another customer's order. This happened due to a Home Depot site bug, which has been resolved. In regards to receiving goods at the line-item level. Order.co supports 3-way matching at the line-item level, and we would be happy to show you how. Best–Sarah Bergeron, Sr. Director, Customer Success KR Kirsten R. Studio Manager Hospitality Used the software for: 2+ years ### "Experience of Order " October 9, 2025 4.0 Over the experience is quick and managed well.. The process allows coordinators to add to the list while managers can help with budgets. Pros The catalog of items is easy to access, especially for frequently ordered items. The site is easy to use and quick to order items. The turnaround time on orders happens quickly from order date to received in studio. I appreciate that it recommends a different item if it is low in stock or previously backordered. Cons An upgrade would be allowing the reviewer to decline or remover the specific item as opposed to not allowing the entire order. The staff then has to go in and repeat the entire order. Review Source Response from Order.co October 19, 2025 Hi Kirsten, Thank you so much for sharing your feedback! We’re glad to hear that the catalog, ordering process, and turnaround time are working well for you, and that our recommendations help keep your orders on track. Regarding your suggestion about editing items on an order - it exists! Our email interface currently only allows accepting or rejecting the full order. However, if you click into the specific order from the email or log into the platform and navigate to the “My Orders” page, you can edit orders at the item level—letting you adjust or remove specific items without having to redo the entire order. We hope that helps! Best, The Order.co Team KG Karissa G. Director of Administration and HR Farming Used the software for: 1-2 years ### "Ocean State Controlled Botanicals, LLC Review 2025 " October 7, 2025 5.0 Pros Order.co has been a pleasure to work with. The staff support has been one of the best parts of utilizing Order.co. Knowing that you always have someone to reach out to with issues/concerns is a big benefit. In terms of cost and expense management, order.co really gives the ability to have all our expenses on one platform, which makes tracking our costs so much more efficient. Cons There is not really anything that I don't like about Order.co. I have been using Order.co for almost 3 years now with the company I am at, and the management has been a breeze and staff support has been great. Review Source NR Nicole R. Senior Marketing Manager Retail Used the software for: 2+ years ### "Strong Budget Management and User Accountability" October 7, 2025 5.0 Using Order.co has dramatically helped our company stay in line with budget, user accountability, order processing and approval ability, and financial reporting. Pros Budget Management/Cost Centers, Ability to use national vendors as well as our private third party vendors, Consolidated billing, reporting. Cons More automatic reports would be more helpful for us, which we are working with the Order.co support team on. Review Source MB Monique B. Regional Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Regional Manager" October 7, 2025 5.0 The security has improved overall. Order management can be chaotic when you're managing several doors and trying to avoid an accounting nightmare.The platform has improved the accessibility, structure, management tools and features. etc. And the engagement from their leadership team to ensure we are getting the most out of the platform has been a tremendous help Pros The cost and expense management tools are the best. Tracking costs has saved us so much money. They recently updated our ability to manage PO's at the retail level, especially when it comes to approvals. Saving time, money, and improving our process management with these boundaries. Cons The different categories are not always intuitive. To do some of the more simple daily tasks can be challenging. Review Source SL Steven L. Center Operations Supervisor Mental Health Care Used the software for: 2+ years ### "Great product " October 7, 2025 5.0 I have had an excellent experience with Order.co. The user interface is very easy to use, I love the fact that I can create and customize lists based on the needs of the business and if there are in issues that occur with the order that they are quickly handled by the customer service team Pros I love the ease of use of the system. Things are easy to order, find and change if needed. I also love the fact that if there are issues with the order customer service is easy to get a hold of and the issues are easily resolved. Cons I think the thing I like the least about Order.co is the fact that. It doesn't always feel like I'm paying the lowest price for products especially if they are on Amazon. Several times I've ordered something on order.co and gone to amazon via the link given and can find the same product for less. I want to save using this platform Review Source BK Baileigh K. Retail Procurement Health, Wellness and Fitness Used the software for: 6-12 months ### "Order.co Review Oct. 2025" October 7, 2025 5.0 Order.co has made ordering for our locations so simple and easy. It is user friendly to be able to add items and get them ordered. Pros I love the customer support. They are really quick to find out more information on orders that were placed. I love that this is a great 1 place shop for our multiple locations to be able to use easily. Cons Vendors and Tracking not being updated on orders. Not having updated tracking for orders makes things difficult to be able to track each order. Would love to have better communication between us and the vendors with having Order.co as our middle man communicating and following up more with the vendors without having to Reach out to support to find out more information. Review Source aW alicia W. Senior Director, Operations Strategy Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Order.co " October 9, 2025 5.0 Pros Easy way for our 200+ unit business to seamlessly order products from a variety of vendors from one log in. easy ability to add products, see our spend on a org or smaller break down, and they are always adding new ways to make ordering easy and want our feedback. Cons some UI is clunky, but the team is always open for feedback and working to improve. there are features that are still manual (like bulk changing a product category over all locations) but the support team is a ticket away to help Review Source JO Justin O. Manager Alternative Medicine Used the software for: 2+ years ### "Make it easy and order with Order" October 7, 2025 5.0 Been using Order for over 3 years and it's been a generally seamless process and helpful to keep things organized and find old orders for reference. Pros The simplicity of ordering and dealing with issues related to the order when issues occur. It's super easy and support is always friendly and easy to communicate with. Cons As fast as Order is at jumping on each case, I miss the ability to contact the manufacturer directly. Review Source JM Jack M. Compliance and Operations Manager Retail Used the software for: 1-2 years ### "Great Service for Businesses with Multiple Facilities/Employees" October 7, 2025 4.0 It has been much easier to consolidate supplies ordering across multiple employees/facilities. We appreciate being able to control the overall process & employees cannot go rogue. Pros Easy consolidation of supplies ordering across multiple sites, the ability to approve orders requested by downstream employees Cons Ordering from vendors with complicated ordering/fulfillment processes can be a challenge. There are several sites that I know I have to place orders through directly, where Order.co is incompatible (e.g. Uline) Review Source AT April T. Area Manager Child Day Care Services Used the software for: 6-12 months ### "Manager with Limited Time" October 7, 2025 5.0 I would say my overall experience is above satisfactory. The system is easy to use and search for items. Pros It is extremely easy to use. I appreciate the ease of this as most days my time is very limited. I like the the overall ease of the system Cons I have program managers that do orders and I would like to be able to edit their order if need be without having to cancel the entire order. Review Source MV Madeline V. General Manager Hospitality Used the software for: 1-2 years ### "Overall great but Support needs improvement" October 7, 2025 4.0 Overall good, the support function and team is where we run into the most issues. Overall a great product when everything is functioning well but the second it goes off the rails you are basically alone to figure out the problems Pros Expense management and ability to create brand consistency on products across a nationwide brand is incredible helpful. Also net 30 terms for virtual cards and general ordering alongside new opens makes for easy financial reporting on our back end Cons Support is slow, doesn't know the answers, provides misinformation, or can't actually help with concerns brought to them. Review Source HR Hayley R. Accounts Payable Manager Alternative Medicine Used the software for: 2+ years ### "Your One Stop Shop for Procurement" October 7, 2025 5.0 Order.co has always been a great purchasing platform for our company. Each department is able to utilize the platform to their department's needs. The virtual cards have also been a massive help! Pros consolidated procurement platform, approval matrix and rules, the amount of rewards we are able to earn Cons it's sometimes hard to properly map/code your catalog of products to match your accounting software's related GL codes Review Source DR David R. Lab Manager Executive Office Used the software for: 1-2 years ### "Order.co, the backbone of keeping our business and operations running" October 7, 2025 4.0 The experience has been seamless to use and operate. I like the way that the team is very friendly and helpful to resolve any errors and guide us through times when we need replacements of items, etc. Pros Being able to seamlessly place an order for our business, reference past orders, and see our budget on the main screen. Cons The inability to save "drafts" of previous orders for items that are ordered each month which would make "reordering" more efficient. Review Source JC Jared C. Technical Process Manager Cosmetics Used the software for: 1-2 years ### "Order.Co Review" November 16, 2025 4.0 Pros Very easy to navigate, clean UI, and low learning curve. The workflows are straightforward, and it doesn’t take long to get productive in the system. Stable performance. rarely any glitches or downtime. Cons The platform feels dated. no open APIs, no webhooks, and limited integration options. It’s difficult to automate anything beyond what’s natively supported. Review Source LC Landon C. Clinical Director Hospital & Health Care Used the software for: 1-2 years ### "Helpful organization tool!" October 7, 2025 5.0 Pros I appreciate how Order.Co can organize lists of standard materials that we frequently order. That is, when I need a certain product restocked, I can go straight to my preset list of items that I know we like. Easy! Cons The learning curve for how to navigate Order.Co takes a little time; however, it's intuitive once you orient to its basic layout. Review Source KL Karinda L. General Manager Hospitality Used the software for: 1-2 years ### "Convenient for logo swag and regularly used products" October 9, 2025 4.0 The service is professional, the customer services is always available, the products get updated regularly. The logo items are great quality. Pros The automation of orders is great! The deliveries arrive on time and are always well packed. The ordering process is easy once you set up your products. Cons The abundance of the packaging materials is a waste. Sometimes the boxes are almost 3/4 empty and just filled to the brim with packaging material. There should be a recycling or reuse option to distribute to the mailing shops in town. Review Source JB Jade B. General Manager Retail Used the software for: 1-2 years ### "User story" October 8, 2025 5.0 Pretty good. Cons Not very user friendly in adding products to the site. Ability to get products from different sites. Review Source Response from Order.co October 19, 2025 Hi Jade, Thanks so much for taking the time to leave us a review. I'm sorry to hear you've been having some trouble adding products. Have you tried our chrome extension? It allows you to add whatever products you need from any vendor directly to your order.co catalog in 1 click. Here's an article that might help you add products more easily: https://ordercompany.zendesk.com/hc/en-us/articles/33003198491415-Adding-New-Products-Online-Vendors Thanks again and happy ordering! Best, The Order.co Team AO ALYCIA O. Franchise Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy and Content with Order.co!" October 7, 2025 5.0 I'm very pleased using this platform to order necessary products to efficiently run my business. Customer service is a great to work with should you have an issue. Pros Really appreciate the ease of using the platform. Very convenient and easy to use. Received my products in a timely manner when it is in stock and available. Cons I have in the past ordered products that are not in stock and I will receive a notice the order is complete when in fact it is not. However a quick inquiry sent to customer support always results in a prompt response. Review Source MM Miranda M. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Soul loves Order!" October 9, 2025 5.0 So far I have had a really positive experience keeping my place of business stocked with everything I need. Pros Order has everything I could possibly need. I like that it gives me a heads up when something may be out and then shows me another option. Cons It can be hard to navigate the website to find what I need quickly. I wish there was an option for categories. Review Source Response from Order.co October 19, 2025 Hi Miranda, Thank you so much for your positive review! We’re thrilled to hear that Order.co has been helpful in keeping your business stocked. Regarding your note about categories, here’s a helpful article that walks you through adding and editing product categories to make finding items quicker and easier: https://ordercompany.zendesk.com/hc/en-us/articles/34459823135639-Add-and-Edit-Product-Categories We hope that makes navigation a bit smoother! Best, The Order.co Team DW Darius W. Manager Retail Used the software for: Less than 6 months ### "Purchase made easy " October 7, 2025 5.0 Pros How easy it is to use and how it streamlines the ordering process. Being able to order all the stores needs from one place is a huge plus. Cons There really wasn't much not to like. The customer service was able to assist with my issue and get it resolved. No Cons here. Review Source AD Aissata D. Head of Finance and procurement Retail Used the software for: 2+ years ### "Excellent service" October 8, 2024 5.0 The solution has grown a lot and is offering more to our organization. When we were limited to our catalog in the past, the off catalog order came up for example. It is really an efficient tool for the company. Pros The convenience : we have many people in our organization ordering various supplies to various location. Order.Co allows us to centralize our purchases, have a common catalogue, check orders and give approval and not worry about paying multiples suppliers but just one ! Order.Co is perfect for our type of organization with many locations. Cons We would like the services to be more integrated in Canada Review Source FM FRANCO M. Operations Manager at BC Brands Retail Used the software for: 2+ years ### "would recommend " October 1, 2024 5.0 it is a very user friendly platform, I enjoy using it Pros Very easy to use platform, could use an upgrade on how eveything is layed out thought Cons the way I tarcking is display, especially for amazon orders Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.