# Footprints Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Footprints the right Hospice solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161824/Footprints-EMR/reviews --- Footprints 3.8 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Reviews of Footprints Ease of use 3.6 Customer Service 4.3 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandy K. Owner, Director and Adminstrator Used the software for: 2+ years ### "Easiest EMR to learn and use!" March 23, 2018 4.0 Compliance at an ease. Helped me to follow up and know corrections that were needed or occurred in minimal time. Training was informative and didn't require weeks to learn. Creates a full patient story at a glance. Increased productivity while maintaining compliance. Cost effective. Pros Specification to Your individual needs. Ability to customize.Customer service available. Quick response. Ease of training and use. Cons Tech issues at times, but nothing that is uncommon in industry. Would like more information on dash board and about updates, but they are working on that already, so it's coming Review Source VB Valerie B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Hospice EMR that keeps us compliant" May 18, 2022 5.0 Would be helpful to have an offline EMR as we provide care to a large rural area in Colorado. Many of the locations we travel to do not have internet service. Pros I like that is web based and caters to the needs of hospice care. Cons I use a MAC and need to log in remotely. This is more of a PC friendly EMR. Reason for choosing Footprints Small company with more personal customer service. We also choose Footprints due to being specific to Hospice and Palliative Care and not just under the blanket of "home health services". Review Source Response from Black Bean Software May 20, 2022 Thank you Valerie for your review of the software. We are releasing a new version in August that will allow you to use the app on any device and it will have the ability to use all clinical workflows offline. MH Melissa H. DON/ ALT ADMINISTRATOR Hospital & Health Care Used the software for: 1-2 years ### "Very poor EMR" September 20, 2022 1.0 Staff not helpful, over promised on program capability. Visit documentation was inconsistent. Sometimes items would appear and other times it would not. Pros It was very inexpensive comparted to the other services I sampled Cons What is documented does not appear in a printed document. Care plans do not appear in notes. The unreliability of the service was very much an issue. One issue would be corrected then another would arise. The billing component was inexpensive and whoever did billing coded everything WRONG for over a YEAR!!!! Alternatives considered [mumms Software](https://www.capterra.com/p/107069/PAS-and-CPC/) Reason for choosing Footprints he cost was a huge factor. But as they say, you get what you pay for and this system is by far the worst system I have ever used. Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Wellsky was expensive for what it offered Review Source brenda F. Administrator Hospital & Health Care Used the software for: 1-2 years ### "It was rough in the beginning but as time went on and we tweeked some things, its much better" March 20, 2018 5.0 It is compliant with the changing regulations, the staff doesn't complain as much, and as it progresses we will be totally paperless soon. Pros The changeability or customization you can get. We added reports and changed wording and added forms - customized the dashboard. Cons The flow could be improved it doesn't flow as smoothly as other programs and the careplans are bulky with too many options, it could be just straight forward. It contains a lot of stuff hospice doesn't do. Review Source BM Beverly M. RN Used the software for: 6-12 months ### "The system is very easy to use, Support help is always call away." March 26, 2018 4.0 Pros The system is easy to read through step by step. It cover all of the systems. You can pull up all your notes by typing your name under Resources. You are able to easily save your information and delete information when you make an error. you are able to call the computer person at anytime for help. This system let you know when you miss a question. Cons You are unable to pull up information on current note from my last note. When you want to see what was on the previous note, you have to pull the up the note individually. The notes are very long and with something repeating it self. Review Source JO Jamie O. Owner Hospital & Health Care Used the software for: 2+ years ### "Footprints EMR" December 4, 2018 3.0 Pros This is the first EMR system I have used - it is better than paper documentation - they have systems set in place to assist with compliance. Cons Extremely repetitive. When we first started using this EMR we were told there would be offline functionality - it's been three years and just now the aides are able to used this feature - same with spell check - it is still not in the system. There are SO many glitches in the system - and the SAME glitches. Very frustrating - a lot of time is wasted re-doing documentation. Review Source EK Erica K. RNCM Hospital & Health Care Used the software for: 1-2 years ### "I use footprints EMR on an almost daily basis. I feel that it accurately documents my assessments." April 14, 2018 4.0 Easy to document Pros It accurately documents my assessments & when there are missing options, I email support & they are corrected quickly Cons Not all medical options are available with drop down options. The "issues" notification is often not accurate. The issues that are listed are often already fixed in the EMR. Review Source DD Desiree D. Director of Patient Services Used the software for: 1-2 years ### "Challenging in the beginning and for awhile after" March 28, 2018 3.0 Pros Quick and easy nursing assessment . Like the ability to pull up ICD10 codes. Hits all the marks for compliance. Cons Still issues with certain saving components, and plan of care. Still waiting on spell check. Starts to run very slow after being logged in for a little while. Review Source PP Paul P. Social Worker Used the software for: 1-2 years ### "Does everything you want it to but not the most intuitive." March 21, 2018 4.0 Pros Seems very customizable. Support is good. Does not seem to be very much busy work worked into the software. Cons Not intuitive. Sometimes things don't appear as I think they should. This appears to be a glitch and so some of this stuff needs to be worked out. Review Source MH Mary H. NP Hospital & Health Care Used the software for: 2+ years ### "I am able to use the software more efficiently, but it is difficulty to just do a simple chart revie" March 26, 2018 3.0 Pros It captures the necessary government data required to correctly bill. It tracks certification dates, so I can sign in and see when a face to face is due. Cons Silverlight. No spell check. It is difficulty to do a chart review because you must go into each visit and then open the teaching summary. That is a lot of clicks. The clinical overview is nice but if you want to see the nursing summaries you must go into each visit. Review Source JW Jonathan W. Project Manager Public Safety Used the software for: 2+ years ### "Great Product! Overall successful product. " May 16, 2016 5.0 Pros Great Product! It performs well for our team and reporting is a plus. We are satisfied with the decision to move to FootPrints Cons The ability to integrate external solutions and dash boards are limited. Review Source AK Allie K. Hospital & Health Care Used the software for: 1-2 years ### "User Friendly, common sense approach to charting, design " July 6, 2015 5.0 Pros I like the way that the EMR is designed to be specific to your needs and the way you as the user want it. Very easy to use and designed around the clinical approach for ease of documentation. Customer specific and friendly employees. Designed with the clinician in mind, regardless of discipline Cons Cant think of anything but if i had to like something least, it would be that the use of ease on mobile device to be more of an option. Review Source sS sara S. DCS Used the software for: Less than 6 months ### "Good for the most part" March 23, 2018 4.0 Pros Pretty easy to use and understand. Easy to navigate for the most part. Easy to get resolutions through Dacon Cons IDT, team review, and not sure how to effectively use most of the reports. I haven't used very long though Review Source VC Valerie C. Administrator Used the software for: Less than 6 months ### "We haven't had the software long enough to make a true review" March 23, 2018 3.0 Pros We like that the developers work with all of us to make changes that we feel work best for our practice Cons There are a lot of bugs so far. They have all been fixed, but they are popping up pretty frequently right now Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.