--- title: "Sistem Otel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sistem Otel Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/161855/Sistem-Otel-PMS/" page_type: "product" language: "en" --- # Sistem Otel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sistem Otel ## What is Sistem Otel? Hotel software that includes sales, reservation, cashier, POS, front desk and back office modules for hotels and hotel chains. ## What is Sistem Otel used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sistem Otel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sistemhotelsoftware.com&name=Sistem Otel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sistem Otel 4.9 (15) VS. [4.8 (1,617)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $10 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (15) Ease Of Use 4.6 (1,617) Value For Money 4.9 (15) Value For Money 4.6 (1,543) Customer Service 4.9 (15) Customer Service 4.7 (1,585) ## Sistem Otel alternatives [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Sistem Otel Overview ### Which roles and teams benefit most from Sistem Otel? Sistem Otel is most used by hotel general managers, property managers, and owners who need centralized control over reservations, front-desk operations, and daily hotel workflows. Operations teams rely on it to streamline guest management, monitor occupancy, coordinate staff activities, and maintain visibility into business performance across the property. Answer based on 11 reviews Overview ### What company size and specific industries is Sistem Otel built for? Sistem Otel is designed for hotel businesses of all sizes, from small properties to larger hospitality operations. It is built for the hotel industry and suits organizations that need an on-premise management solution compatible with Windows, with support for multiple languages and currencies. Features and Usability ### What are the key features of Sistem Otel? Sistem Otel offers built-in accounting and accounting tools for financial tracking, plus reservations management, rate management, and online booking for booking control. It also includes front desk management, housekeeping management, maintenance management, and employee management, along with CRM, GDS/OTA integration, point of sale (POS), guest experience management, and spa/activity management. Getting Started and Support ### What training and onboarding options does Sistem Otel offer? Sistem Otel offers in person training, live online sessions, and documentation. In person training supports direct guidance during setup, live online sessions provide remote instruction, and documentation gives teams written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Sistem Otel offer? Sistem Otel provides 24/7 live rep support and chat. These channels suggest direct access to help at any time, with chat suited to quick questions and live reps for more detailed issues. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers highlight these as the top features buyers look for in hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Sistem Otel supports **Reservations Management** and **Online Booking**, helping properties manage guest stays and accept bookings through digital channels more efficiently. However, it does not include **Calendar Management**. Instead, it offers other important capabilities that reviewers also value, including **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help hotels keep room availability connected across sales channels, handle daily reception tasks, and adjust pricing more effectively, providing teams with better control over operations and revenue. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Employee Management Track employee schedules, availability, and performance across projects and tasks Extended Stay Long term accommodation for guests Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Sistem Otel 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting functionality within the system, not requiring integration with third-party tools Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Manage, maintain and track the performance of assets and equipment Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track/optimize rates in relation to usage Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event One location Manage operations/processes associated with spas and other hotel activities Get Advice We can help you find the software with the features you need. Features 4.9 (15) 4.9 Based on 15 reviews ## Pricing Value for money 4.9 (15) Free Trial Basic $10.00 Per Month Value for money 4.9 (15) 4.9 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(14) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Cristina Marcano L. E-Coach Senior ILC Academy ### "Sistem Otel PMS, It is a management tool that is here to stay." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 29, 2018 The property management system for hotels is a management tool that is here to stay. Allowing communication and integration of all areas of the hotel optimizes the truthfulness of the information and the speed of it, making the difference in the provision of the hosting service. That is what the guest is looking for, a lodging service with quick response capacity to your requirements while you enjoy your trip. Pros I like it for being an integrated system that involves the different departments and areas of a hotel and that allows having and maintaining control of operations. The communication between the departments becomes faster, having a better capacity to respond to the client. It is a flexible system, to adapt to the particular needs of each hotel that adopts this system. Another important feature is that it adapts to chain hotels and independent hotels, its versatility makes it useful and necessary for the hotel that wants to provide an excellent service and differentiate itself from the competition. A satisfied client likes to share his experience and those opinions are also collected and processed by this system projecting the good image of the hotel in the world. Cons Being an integrated system that exercises control in the different departments of a hotel, implementing it could be cumbersome for managers and other staff, when they are already used or other procedures. Knowledge and management becomes complicated when staff turnover becomes constant. It can be an innesario expense in the cases of small hotels where the operation is simple. The main disadvantage arises when the system fails due to lack of electricity or due to problems of the integration system itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BE burcin E. owner Hospitality ### "good customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2017 Pros easy use of the product, fast customer service, always updated based on customer reviews and needs.. Cons i think the program is a little bit slow when processing, some of the reports that is reached on the program is not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Ozan M. Manager Hospitality ### "Excellent Staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2017 Pros They have excellent professinal staff and useful software,east to understand and you can get 24 hours support from customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO atilla O. hotel Hospitality ### "Sistem Otel is The Best One" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2017 Im using Sistem Otel about 7-8 years and its realy helpfull our bussines and system is upgrading anytime for any kind of new needs of the hotels and it is easy and functional to use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TO TARIK O. ### "The Best Hotel Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 24, 2017 Sistem Otel is the best and easiest hotel program at all... You can do everything with their shortcuts and you are not losing time when you make your guest check-out or check-in. And the language option is also very important. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AA ahmet A. ### "Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2017 pratic, end user friend, success devolepment and help desk. we have learnt easily the front office screens. the report works well and any kind of reports we can take. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LK levent K. ### "Excellentt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 22, 2017 The best system I ever seen. Easy, quick, useful, Auditable. I have been using it for 9 years. I recommend for all the hotels. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NI numan I. ### "UPDATE AND EASY TO USE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 21, 2017 I have been using it for a long time,I am very pleased.I definitely recommend.For those whose time is important. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SB SONER B. GM Hospitality ### "Excellent PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2017 A nice PMS with simple user-friendly and satisfactory reporting level that answers whatever you need. Pros Reports Cons Billing Section Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EC ERHAN C. GENERAL MANAGER Tobacco ### "The missing hotel programme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2017 Sistem Otel PMS is definitely the most useful hotel programme i had never seen before. Easy to learn, easy to use but extremely deep and detailed. When ever you need assistance, call center is ready for help, that makes us feel confortable. Pros All staff who use another programme for once, can adapted easyly.. Cons If you compare with other programmes , especially accounting and cost control parts are better and better than others. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC mehmet C. GM Hospitality ### "worth every penny" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2017 This software helped us speed up our system and manage everything in an ordinate way. It was easy to figure out and very time-saving once learned. Compatible with all the channel manager software. I wish we discovered it earlier! Also, it is cheaper than its counterparts which are a plus. I highly recommend this product. Pros cheaper, user-friendly, fast, runs without problems, multilingual, Cons none Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MY MAHSUM Y. GENERAL MANAGER Hospitality ### "Excellent program &value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2017 Pros İf you are a sales & marketing manager and if you don't wanna lose most of your times with adding reservations to the system you should prefer this program with their channel manager . So you will save your time which you spend with stop sales ,, changing rates and to add reservations to the front Office program. And they have a great team whose are ready to help you any time when you need. For now I use that program in 3 of our hotels and I'm really satisfied and highly reccomend it to all hotels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IK isa K. Hotel Manager Hospitality ### "Best service and cooperation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2017 Very easy and very good service. 24 hours fast and hight service. Pros All Cons Very easy and very good service. 24 hours fast and hight service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Mehmet E. General Manager Hospitality ### "Value for money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2017 It is very easy to use. The customer service is supper fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Soner B. GM Leisure, Travel & Tourism ### "Perfect " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2017 It's nice program. User friendly. And most important thing is it has nice customer support. Pros User friendly and Customer Support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.