# Intulse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Intulse Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/161865/Intulse --- # Intulse Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Intulse ## What is Intulse? Cloud VoIP services for businesses from Intulse. 100% US-based support. Feature-rich hosted VoIP service. Enterprise-grade voice, fax, text, and mobile app at small business pricing. Get business VoIP phone service with CRM integrations (Salesforce, HubSpot, Zoho, and many more). We handle all of your system setup. Managed VoIP services from Intulse means no hassles or headaches. Friendly, available & knowledgeable live support (100% US-based). Flexible device options (BYOD or buy/rent from us). ## What is Intulse used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 132 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Starting price $42 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Intulse alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161865/Intulse/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.8 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Alerts/Notifications 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Transfer 4.2 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Transfers live calls to other agents Voice Mail 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Recording 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Mobile Access 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Intulse 70 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assemble applications and processes by dragging over and arranging pre-built components Create, edit, preview, and send faxes electronically Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events For Cloud-based phone system that sends and receives calls via the internet. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (132) 4.3 Based on 132 reviews ## Pricing Value for money 4.6 (109) [View pricing plan details](https://www.capterra.com/p/161865/Intulse/pricing/) 2-4 users $42.00 Per User,Per Month It includes: - CRM Integration - Mobile Soft-Phone App - IVR Menus and Call Recording - Software Dashboard - Time Based Routing - Virtual Receptionist - Conference Calling - Company Directory 5-9 users $36.00 Per User,Per Month It includes: - CRM Integration - Mobile Soft-Phone App - IVR Menus and Call Recording - Software Dashboard - Time Based Routing - Virtual Receptionist - Conference Calling - Company Directory 10-24 users $34.00 Per User,Per Month It includes: - CRM Integration - Mobile Soft-Phone App - IVR Menus and Call Recording - Software Dashboard - Time Based Routing - Virtual Receptionist - Conference Calling - Company Directory 25-99 users $28.00 Per User,Per Month It includes: - CRM Integration - Mobile Soft-Phone App - IVR Menus and Call Recording - Software Dashboard - Time Based Routing - Virtual Receptionist - Conference Calling - Company Directory 100+ users $26.00 Per User,Per Month It includes: - CRM Integration - Mobile Soft-Phone App - IVR Menus and Call Recording - Software Dashboard - Time Based Routing - Virtual Receptionist - Conference Calling - Company Directory Value for money 4.6 (109) 4.6 Based on 109 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[ Insightly](https://www.capterra.com/p/130671/Insightly/)[ Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (122) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (122) 4.7 Based on 122 reviews ## User reviews Overall rating 4.4 Based on 132 reviews Filter by rating 5(76) 4(43) 3(9) 2(3) 1(1) Mentioned topic Sorted by most recent MT Michelle T. Senior Executive Administrator Financial Services ### "Great phone choice!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2025 Very good! They were very easy to work with and the training was good. Pros It integrated with our CRM and they were very responsive Cons It was hard to program things, I felt like I always had to get help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Catherine D. CEO Insurance ### "Right Time For Change" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 Customer Service is excellent and if you are comfortable with technology you can do most of the setup and changes yourself, which is what I prefer. The sound quality is amazing I have never had any issues whatsoever. Pros At a time when compliance demanded a quick turn of our companies work flow, we were able to integrate the phone and call recording features directly with our current CRM for seamless integration. We had very little time to find learn and implement the product and we were pleasantly surprised that everything went so well. The setup was so easy and the team was so responsive. In speaking with others in my industry we were ready to go live when others were still searching for their solutions. Cons I think some features I wanted initially only because I was not used to the system. I would like to see the phone screen somehow become part of the actual dashboard. All the features are on the dashboard, so you have to go back and forth to use the keypaid, which is a little cumbersome. The fax feature is very very basic. I would like to see additional options such as receiving a notification without receiving an attachment, which is what I had with my current provider. I am required to save a fax confirmation sheet and not a report, but due to HIPAA I do not want the PHI documents being mailed back to me which defeats the purpose of the fax. Switched from [eVoice](https://www.capterra.com/p/265423/eVoice/) [MyFax](https://www.capterra.com/p/213675/MyFax/) I need to integrate my two current solutions along with a call recording feature that would integrate with my CRM which was Redtail. Reasons for choosing Intulse I was very interested in the Redtail integration feature and when I read the system features I really needed all the things that were provided, parking and transferring calls, workflows, seamless call recording and integrations, auto attendant and faxing all in one place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2022 Catherine, First off, thank you for this fantastic review. We truly appreciate your insight and observations of the system functionality, as well as your input into ways in which our app can be improved for both calling and faxing. Secondly, we absolutely love the fact that you have taken advantage of our excellent customer support team as well as your thoughts on the call quality. I'll be sure to pass your feedback along to the development team as feature requests. Thanks again! Intulse (Kevin K) HK Heather K. Director of Databases Non-Profit Organization Management ### "Decent VOIP Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2022 Pros Using the phone itself is pretty self-explanatory, which has been great for our users. The voicemail to email notification is also really nice to have. Cons Some of the layout options on the site for the admin seem to be more spread out than needed. I'd like to be able to see all settings for a user on the same page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Wayne M. CFO Building Materials ### "Feature Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 24, 2022 Pros Calls are easy to transfer, conference other callers into conversation and inter office calling. Easy to retrieve calls from voicemail while out of office. Forward calls to individual cell phone. Set auto-attendant and closed office messages. Cons Need a stable internet connection or loss call integrity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Ragen H. President Transportation/Trucking/Railroad ### "Good Softward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 24, 2022 Pros Better visibility on of my business and phone activity Cons Time it took to make changes/customizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leigh M. Legal assistant Law Practice ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2022 Pros I am able to fax out correspondence from virtual anywhere. I get fax notices to my email (unfortunately in duplicate but that is easy to overlook). I also get notices when my faxes go thru (my suggestion to Intulse), because once I put the fax into the que I go on to other projects. I also like using the contacts for ease of sending out faxes. Cons There is often a delay when placing a phone call but otherwise the phone system works okay. I get duplicates of the faxes being sent to my email. Reasons for choosing Intulse Choice of product was by a different individual who is no longer with us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marilou S. Office Manager Medical Practice ### "Use this Company- personable but also excellent technical support!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2022 They have been professional, courteous, skilled technicians, and we have been very blessed to make this switch. Wish we would have found them much sooner!!! Pros Allowed patients to navigate the phone lines much easier, and gave us more options for less cost. Cons I have not be alerted to any shortcomings at this juncture. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Melia H. Client Scheduler Mental Health Care ### "Potential to Be Great" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 21, 2022 50% wish it could rate higher. Pros The concept behind the flexibility of having a remote office phone that can allow for your office to be anywhere. Cons Reliability. Previous interaction with support revealed that this product is not designed to function well and reliably over Wi-Fi connections or cellular data. Also, we have encountered issues in the office with reliability, too running on wired connections. It would be nice for it to fulfill the simple functions of a phone system with the reliability needed to run a professional business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Ralph M. Managing Partner Banking ### "Intulse Phone System" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 June 21, 2022 The sales portion was great. The customer service after that point has been lacking. Pros The VOIP phone capabilities were nice, the voicemail system emailing voicemails to us was nice. Cons I have found the phones themselves to be fairly easy to use but the software seems to be lacking. It is unclear how to use auto attendant, I still don't know that we have it set up correctly and the customer support is not helpful. I do not believe we have our call tree set up as efficiently as we could or voicemail system but the customer support has not been helpful and we are trying to keep our small business running and do not have the time to also figure out the ins and outs of our phone system. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) We wanted something that had more features for mobile working. But this has not proved to be the best option at this point. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reasons for choosing Intulse Originally we chose it because of a personal connection to the company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2022 Ralph, appreciate the review! Sorry to hear that the customer service has not served you well, as we typically get excellent reviews in this area. I will have someone reach out to you and make a plan to get this resolved. Thanks again and my apologies for the rough sailing until now. LA Lisa A. Registered Associate Financial Services ### "Best for sales and customer relationships" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 21, 2022 Overall, besides the "look" of the software on the mobile app, the functionality is great. It's easy to use! Pros I love that I can easily use my work phone when I am not in the office, and I can see the history of my calls with just a few clicks. Listening to voicemails is also very simple, and the email notification I receive is really helpful as a reminder to return calls. Cons I think the speaker option on the phone and on desktop can be improved, sometimes I need to double tap the button or sometimes it wont be speaker at all. Also, the user interface on the mobile app I think could be improved to look modern and even more simplified. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161865/Intulse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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