# Intulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intulse the right Business Phone Systems solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161865/Intulse/reviews --- Intulse 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intulse Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews MT Michelle T Senior Executive AdministratorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “It integrated with our CRM and they were very responsive“ April 1, 2025 RM Ralph M Managing PartnerBanking, 2 - 10 employeesUsed the software for: 1-2 years. “I do not believe we have our call tree set up as efficiently as we could or voicemail system but the customer support has not been helpful and we are trying to keep our small business running and do not have the time to also figure out the ins and outs of our phone system.“ June 21, 2022 CM Catie M Project ManagerInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “Intulse also connects with our CRM which is helpful to have names pull in and to be able to save recordings to client files.“ June 15, 2022 MS Maranda S AgentInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “Daily issues when answering a call, system will show active call but customer can’t here me and I can’t here them, calls get stuck showing “on a call” can’t disconnect or hang up.“ June 10, 2022 ZM Zachary M ProducerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “It has made transferring calls, parking calls, and voicemail so much better than anything Comcast could offer. “ June 20, 2022 DS Daniel S ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “At most given times theres at least one small issue, such as a transfer switch not always functioning, short blackout on a line, call park not functioning.“ June 14, 2022 JS James S Customer Service ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “The Intulse software connects with our company software to customize to exactly what we need.“ June 13, 2022 JM Jason M Agency OwnerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “I also do not have the ability to switch between our phone numbers for caller ID purposes.“ June 10, 2022 ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew B. Investment Adviser Representative Used the software for: 6-12 months ### "Very responsive to requests. Has nearly all the features we could want." April 17, 2018 5.0 The ability to work with multiple offices in multiple locations and excellent customer support. Pros East of use. Dashboard is very handy, especially with multiple office locations in multiple states. The ability to integrate with our CRM, add notes, hot transfer calls to cell phones when on the way out, etc. Cons I wish it had a video conference solution, drag-and-drop on fax feature, as well as a drag-and-drop transfer solution on the dashboard for calls. Review Source Response from Intulse April 19, 2018 Matt, very much appreciate your feedback and the product enhancement suggestions. We take our customer desires very seriously and our dev team will be looking into your ideas ( if they aren't already! ) keep sending feedback our way please. MT Michelle T. Senior Executive Administrator Financial Services Used the software for: 2+ years ### "Great phone choice!" April 1, 2025 5.0 Very good! They were very easy to work with and the training was good. Pros It integrated with our CRM and they were very responsive Cons It was hard to program things, I felt like I always had to get help. Review Source BH Brian H. Investment Advisor Rep Financial Services Used the software for: 6-12 months ### "We expected more and got less" June 15, 2022 2.0 Pros I like that we can get our calls anywhere and our clients can't tell the difference. We work from anywhere we have cell service. We can call clients without having our cell number show up on their phone since most people don't answer a call unless they know the number. Cons We were told that the incoming calls would link directly into our client record in our CRM. That doesn't happen. Most times the incoming calls don't even show the callers name. The wireless headsets have been a problem for some of our users. They have replaced the headsets but issues still occur. Callers can't hear us or there is a big delay. Review Source JK Josalynn K. Operations Associate Investment Management Used the software for: 6-12 months ### "Almost the whole enchilada!" October 25, 2019 4.0 The overall experience has been fantastic. I've had to have a bit of a difficult setup for our phones, because each employee has their quick keys setup depending on their position in the company and who they interact with the most. On top of that, we had a couple employees become remote - so we had to rearrange the extension numbers for a handful of the phones. It took a few times to get it right, but the Intulse team was great in helping get it all figured out and working. We also really like the special toggle button they gave our admin team for when we have to close for a day or afternoon. It lets us toggle on/off a special voicemail message that explains our temporary close for the day just the way my boss wants it. Pros The dashboard that the company provides is great. I use it daily, and have introduced others in my company to it and they are beginning to use it all the time, too. I like the call feature that I can just copy a phone number from our CRM to the dashboard and hit call and the phone will automatically start calling the number. That's the big thing that has the other employees here using it besides the faxing from the dashboard. They made that real easy and the bookkeeper uses it all the time. Besides that, the app on the android is easy to use. We've implemented it with one of our remote employees, and we also wrote it into our emergency plan for use during times when we cannot get to our office due to some emergency. Cons I was hoping the chrome extension would work already. I know I'm already used to copying and pasting from our CRM into the call box in the dashboard, but I was really hoping the "click to call" feature was working for our office because most of our professional staff does not use the dashboard, and that would help them immensely. But, you win some and lose some. The other thing is it'd be nice if I could manage the extension setup on the phones, but I'm alright with having to go to them all the time to update them. Review Source Response from Intulse November 5, 2019 Hi Josalynn, Thanks so much for your great review! There have been a few enhancements to the Dashboard that I think you will like, including a Virtual phone. As far as the click to dial in Chrome...that should be working as it is a Chrome extension. All of your phone numbers in Redtail should be click to dial as well. Please reach out to support and they will work through this with you to be sure you are benefiting form all of the features, not just most of them! Thanks again, LE Lauren E. Financial Planner, Benefits Consultant Financial Services Used the software for: 6-12 months ### "Helped cut down costs and saved time" November 13, 2019 5.0 I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes. Pros The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next. Cons The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road. Review Source Response from Intulse November 15, 2019 Hello Lauren, So thankful for your excellent review! It's stories like yours that keep our team encouraged and confirm for us that we are on the right track and accomplishing our mission of providing exceptional service, support, and leading edge technology making a positive difference the bottom line of SMB's. We are working on that native mobile component you mention so stay tuned, it's just around the corner! Thanks again and all the best! LA Lisa A. Registered Associate Financial Services Used the software for: 2+ years ### "Best for sales and customer relationships" June 21, 2022 4.0 Overall, besides the "look" of the software on the mobile app, the functionality is great. It's easy to use! Pros I love that I can easily use my work phone when I am not in the office, and I can see the history of my calls with just a few clicks. Listening to voicemails is also very simple, and the email notification I receive is really helpful as a reminder to return calls. Cons I think the speaker option on the phone and on desktop can be improved, sometimes I need to double tap the button or sometimes it wont be speaker at all. Also, the user interface on the mobile app I think could be improved to look modern and even more simplified. Review Source TH Theodore H. Founder, CEO & Chief Investment Officer Financial Services Used the software for: 2+ years ### "Very happy" June 10, 2022 5.0 Intulse has been fantastic. Their staff has always been friendly & very professional. But, arguably more important, they've been incredibly competent. They do what they say they are going to do in the time frame they promise. Pros Intulse has been one of the best tech related decisions we've ever made. Prior to working with Intulse, we were using another provider ... and we had tons of problems. With Intulse, our problems have gone to practically none and when we do have an issue, the Intulse team fixes it lightening quick. They have been fantastic. Cons Can't think of any reasons why I don't like Intulse, sorry. Review Source CS Chad S. CEO Financial Services Used the software for: 1-2 years ### "Intulse is a great company" October 26, 2019 5.0 After working with dozens of vendors selling many technology systems, Intulse is at the top for having the customer service to back up all their promises. There are always issues and growing pains as you start with new software and hardware. It is the vendor that backs up the sale and issues with great support and Intulse did this. Pros Comparing many companies, I liked that Intulse was smaller and seemed to care about customer service and you knew you were talking to the same support when issues or changes arose. The software offered way more than we ever were expecting and I was shocked at how much more we could do with our phone system. Cons I have no downside to Intulse. Only downside is you need to have solid internet for VOIP service, but this is on your internet provider, not Intulse. Reason for choosing Intulse I really enjoyed our representative and he seemed to be the most helpful. I was very happy that all the promises made during the sales pitch were followed up during the conversion and set up. The customer service was a true highlight of the team. Review Source Response from Intulse November 5, 2019 Hello Chad, So very much appreciate your kind words and of coarse that you value the very thing we strive for; personal, available, knowledgeable support. So pleased that our software is helping your business and this has been such as win-win relationship! Thanks again! SR Steven R. I.T. Director Security and Investigations Used the software for: 2+ years ### "Intulse, the perfect solution, large or small" June 13, 2022 5.0 Excellent features, excellent support, extremely cost effective! Pros The rich feature set and excellent support after the sale. Enterprise quality service with a home-town support. Cons None. This solution replaced an Avaya enterprise system for a fraction of the cost. Reason for choosing Intulse By far, the most cost effective solution for our company. Review Source Response from Intulse June 14, 2022 Steven, thank you so very much for the wonderful review. We do what we do everyday with the goal in mind of creating raving fans of the Intulse service & support. Thanks for the affirmation that we are doing a pretty good job at that! VR Verified Reviewer Digital Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Great product, reliable, minor flaws" March 12, 2019 4.0 Overall, my experience has been extremely positive. Their support is excellent, polite, knowledgeable and helpful. The phone system works well in office and remotely, wifi or 4G with minor call issues and hiccups. Pros The phone system is remarkably flexible, and offers everything that the bigger companies do but with more features and integrations than the "bigger" systems. I also like how flexible it is permitting remote work. Cons There have been some call quality issues, and some bugs that have been uncovered over time. That said, and to the credit of the Intulse team they have worked tirelessly to resolve those issues successfully each time. One of the biggest challenges is the need to frequently re-authenticate when opening their dashboard application. Review Source Response from Intulse March 19, 2019 Very much appreciate this honest and thoughtful evaluation. Regarding the Dashboard App. While we did in fact uncover something that should now minimize if not eliminate the 're-authentication' bug you mention, you will be pleased to know that there will be an Intulse Dashboard App 2.0 coming very soon! JS Julia S. Office Manager Financial Services Used the software for: 2+ years ### "Intulse for Small Business" June 13, 2022 5.0 We have been using Intulse for VOIP for over 5 years and have been very pleased with the ease and service Intulse provides. Intulse is easy to use and customer service has been helpful when needed. Pros Intulse software has been up to date and works efficiently. Cons At times, connection breaks up and is hard to communicate with caller. Review Source DS Daniel S. Manager Machinery Used the software for: 1-2 years ### "Great features but tough to fix small issues as they occur" June 14, 2022 4.0 0verall we are happy. allows the 4 office staff to collaborate nicely Pros Being able to have multiple lines being used is great. Call parking and transferring features are very nice too. Cons What makes this tough is all the glitches we have encountered so far. At most given times theres at least one small issue, such as a transfer switch not always functioning, short blackout on a line, call park not functioning. Review Source IL Ian L. coo Financial Services Used the software for: 2+ years ### "Intulse Review" June 10, 2022 5.0 very positive! Pros It is easy to setup in our office and very easy to change speed dials when we need to. The customization is nice and intuitive. Cons Sometimes the phone will require a reboot for no reason at all it seems. Review Source MK Michelle K. President Investment Management Used the software for: 6-12 months ### "We've been waiting for a system like this for a while" October 30, 2019 4.0 We've been really pleased with Intulse. I love that I can be on a call, ready to walk out the door, and transfer the call in seconds to my cell, never missing a beat. Additionally, when calling clients the "call from" number is our office number, not my personal cell. Pros For many years we have been wanting a system that will allow the features Intulse offers. We wanted a system that we could use our cell phones as well, and this does the job. Cons I really was looking forward to the recording feature, but that has had issues on the dashboard, though I can do it from my cell. Review Source Response from Intulse November 5, 2019 Hi Michelle, Thanks so very much for the excellent review! Much appreciated! We love to get positive feedback over to our support team. With regard to call recording and issues you have had with the dashboard... that should not be the case of course but additionally we might be able to program a button on your phone to start/pause/stop call recording as well. Let the support team know if you would like us to look into that. Thanks so much! BS Brian S. AGENT Insurance Used the software for: 2+ years ### "INTULSE REVIEW" November 8, 2019 4.0 Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner. Pros 1\. It helps us manage the high volume of calls from our office and others. 2. Price and over all features Cons 1\. The app loading feature is not always reliable. 2. It could take a while for the phone to reset to take another call. Review Source Response from Intulse November 11, 2019 Hello Brian, Appreciate your candid and thoughtful review. Sorry to hear that you are having some issues that aren't great. If the specifics of the slow load etc. experience with the App hasn't been discussed with our support team, please do asap so we can mitigate this for you. Thanks so much! WM Wayne M. CFO Building Materials Used the software for: 2+ years ### "Feature Review" June 24, 2022 4.0 Pros Calls are easy to transfer, conference other callers into conversation and inter office calling. Easy to retrieve calls from voicemail while out of office. Forward calls to individual cell phone. Set auto-attendant and closed office messages. Cons Need a stable internet connection or loss call integrity. Review Source NB Nick B. Financial Adviser Financial Services Used the software for: 1-2 years ### "Intulse Review" October 30, 2019 5.0 Very good, easy to work with. Pros The integration with our CRM is really helpful. The phone use along with the online interfacing portal makes customer service a little easier. And I like that! Cons For some reason our voicemail notifications go directly to the deleted folder. Could someone reach out to me so we could find the solution to this? Changing the "rule" for Intulse does nothing Review Source Response from Intulse November 5, 2019 Hi Nick, Thanks so much for your positive review! Sorry to hear about the voicemails going to the deleted folder. I have alerted our team but will be good idea for you to open a ticket as soon as you can to get this looked into. Simply email support@intulse dot com with the specifics. Thanks so much! EC Elizabeth C. CCO and COO Financial Services Used the software for: Less than 6 months ### "Still getting the bugs worked out" October 25, 2019 4.0 The onboarding experience was rough, frankly. Taking some time to work on a client's guide to onboarding would go a long way (to include best practices, what information is needed and descriptions on how to get it, how to use the fax, how to use the virtual desktop, info on browser add-ins for direct-dial). We had to initiate every request which really slowed down functionality and onboarding. It also didn't get us started on the right foot. Pros The ease of use and one-stop website is nice. The browser version's virtual desktop is fantastic, too, but ONLY when using on a computer. The functionality with our CRM (RedTail) is also helpful. Cons The Chrome and Desktop apps still have much a lot of work to be done. The app simply doesn't function and you often have to use it in tandem to a browser. I also really disliked that our fax line took a month longer to get setup than our voice lines. It would have been much smoother to set up at once. Review Source Response from Intulse November 5, 2019 Hi Elizabeth, Appreciate your review and sad to hear that your onboarding experience was not excellent. We will surely take your suggestions to heart and work on improving our documentation and communication efforts. Thanks again for the candid feedback. JAB Jo Ann B. New Account Specialist Financial Services Used the software for: 6-12 months ### "Review of Intulse" October 30, 2019 3.0 Pros I like the Redtail integration and the dashboard. Cons Phone system is unreliable. Sometimes I can't hear the other party or they can't hear me. Also sometimes I dial a number and it waits and waits and doesn't ring, so I hang up and dial again and it goes through. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Problems with their service. Review Source Response from Intulse November 5, 2019 Hi Jo Ann, Thanks for your review. So glad that you find the Redtail integration and the Dashboard helpful. Regarding your occasions when hearing the caller or them hearing you as well as the delayed dialing... please advise our support team of the specific day/time & phone number its with and they will be able to troubleshoot the cause for you. Thanks so much! SR Steven R. I.T. Director Security and Investigations Used the software for: 6-12 months ### "Intulse has provided rapidly deployed, robustly configured telecommunications solutions for us." April 19, 2018 5.0 A fully functional order entry system coupled with a redundant IP based call center telephone system deployed in under 60 days. Pros The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that! Cons The only con would possibly be issues when the hosted servers had maintenance at inopportune times that occurred without warning. Review Source Response from Intulse April 20, 2018 We love a challenge, and you guys sure gave us a good one to tackle! So pleased that we were able to deliver everything needed in the time frame necessary and your specific needs helped to shape our dev road-map at the same time. Appreciate you and the whole Select Family. BL Betsy L. Office Manager Marketing and Advertising Used the software for: 2+ years ### "Intulse phone system" October 30, 2019 4.0 Pros Phones work most of the time. The phone used are nice. Cons Don't have the ability to correct phone display Review Source Response from Intulse November 5, 2019 Hi Betsy, Thanks for your positive review. We do strive to have the phones work ALL of the time so please advise our support team about the specifics so we can meet that goal. Also, if you let them know specifically what you want to be able to correct on the phone display, they may very well be able to help you with that. Thanks so much. LC Lauren C. Project Manager Graphic Design Used the software for: 1-2 years ### "Intulse" October 30, 2019 5.0 Pros Great Customer Service! Easy to use and versatile. Cons Would love to be able to answer the phone via a web app and would love the capability to view the option the caller selected when dialing in. Review Source Response from Intulse November 14, 2019 Hi Lauren, Appreciate your helpful review and comments. I have great news for you and based on that you may want to update your Cons.... we DO have a web app available for you to answer the phone AND we can set the system to mark each call based on what option the caller selected. Simply reach out to our support team and they will gladly assist you with both items. Thanks so much! RB Rudi B. Director of Marketing Financial Services Used the software for: 6-12 months ### "Functionality can be inconsistant" November 1, 2019 4.0 Pros I like having the dashboard function for texting, calls, and reports. The reps are very helpful if we need anything fixed or updated that they have to do. Cons Mainly the little things that we use, like transfering calls or other tasks that aren't as convenient using intulse phones as they are using other services/cisco phones . Reason for choosing Intulse Mostly because of the redtail integration. Review Source Response from Intulse November 5, 2019 Hi Rudi, Thank for your overall positive review. We appreciate it and do desire to have raving fans so please let us know how we can improve by reaching out to the support team with a ticket listing some specifics that we can work on. Thanks so much! RG Rob G. Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent VoIP provider with reliable customer support" October 30, 2019 5.0 We switched over to Intulse and kept our old 8x8 provisioned Polycom phones, rather than buying new ones. This added a lot of work to the migration, but Intulse was great about helping us through it. It took us about 4 months to really get all the features on our end working the way we wanted them to, and all the way through the customer service rep was there supporting us. My favorite thing about working with Intulse right now is that I don't think about them at all; my phones work, my billing is reliably correct, and everything just runs along smoothly. Pros Intulse recognizing the difference between "real" phone extensions with a person at them and "utility" extensions that just make desk-to-desk calls, and pricing accordingly, has made a huge difference in our monthly costs. Also, the dedicated tech support representative was key in switching our existing system over. Cons No email transcription of voicemail. Some difficulty integrating 3rd party phones. Review Source Response from Intulse November 5, 2019 Hello Rob, Thanks for your kind works and positive review! We are so glad that you appreciate the way we view extensions for billing....makes sense to us! As far a VM transcription, not sure if you are aware that there is a 3rd party option that our support team can fill you in on. It is something on our roadmap, just needs to get closer to the top! Thanks so much! BR Bryce R. Advisor Financial Services Used the software for: Less than 6 months ### "Setup was easy. Customer support team has been great to work with" June 16, 2022 4.0 I would recommend Intulse to any small business looking for an affordable and easy to implement VOIP Pros The sales and implementation teams understood our business needs and helped tailor the service to exactly what we needed. Intulse also integrates well with our RedTail CRM. Pricing fit our budget Cons A couple features are not self service (e.g. customizing holiday vm greetings) and others are not as simple to used as I'd expected (e.g. setting up conference calls through the app) but overall the customer support team has been responsive and helpful to every question we've had Reason for choosing Intulse Pricing, range of features, professionalism of the sales team Review Source Response from Intulse June 22, 2022 Bryce, thank you for your great review! We are working on the holiday greeting item AND we do now have the conferencing feature in iPhone ( android is done and being tested) available, please contact support to find out more detail. You are going to love it! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.