# Page 2 | Intulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Intulse the right Call Recording solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161865/Intulse/reviews --- Intulse 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Intulse ## Showing most helpful reviews Showing 26-50 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Catherine D. CEO Insurance Used the software for: Less than 6 months ### "Right Time For Change" November 18, 2022 5.0 Customer Service is excellent and if you are comfortable with technology you can do most of the setup and changes yourself, which is what I prefer. The sound quality is amazing I have never had any issues whatsoever. Pros At a time when compliance demanded a quick turn of our companies work flow, we were able to integrate the phone and call recording features directly with our current CRM for seamless integration. We had very little time to find learn and implement the product and we were pleasantly surprised that everything went so well. The setup was so easy and the team was so responsive. In speaking with others in my industry we were ready to go live when others were still searching for their solutions. Cons I think some features I wanted initially only because I was not used to the system. I would like to see the phone screen somehow become part of the actual dashboard. All the features are on the dashboard, so you have to go back and forth to use the keypaid, which is a little cumbersome. The fax feature is very very basic. I would like to see additional options such as receiving a notification without receiving an attachment, which is what I had with my current provider. I am required to save a fax confirmation sheet and not a report, but due to HIPAA I do not want the PHI documents being mailed back to me which defeats the purpose of the fax. Reason for choosing Intulse I was very interested in the Redtail integration feature and when I read the system features I really needed all the things that were provided, parking and transferring calls, workflows, seamless call recording and integrations, auto attendant and faxing all in one place. Switched from [eVoice](https://www.capterra.com/p/265423/eVoice/)[MyFax](https://www.capterra.com/p/213675/MyFax/) I need to integrate my two current solutions along with a call recording feature that would integrate with my CRM which was Redtail. Review Source Response from Intulse December 5, 2022 Catherine, First off, thank you for this fantastic review. We truly appreciate your insight and observations of the system functionality, as well as your input into ways in which our app can be improved for both calling and faxing. Secondly, we absolutely love the fact that you have taken advantage of our excellent customer support team as well as your thoughts on the call quality. I'll be sure to pass your feedback along to the development team as feature requests. Thanks again! Intulse (Kevin K) JC Joel C. CSR/Phone Admin Computer Software Used the software for: 6-12 months ### "Great product at a great price!" October 25, 2019 5.0 Pros The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. \[SENSITIVE CONTENT HIDDEN\] and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease! Cons As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself. Reason for choosing Intulse Combination of features and price. Microsoft Phone System couldn't provide the features we needed, and while Star2Star could provide all we needed and more, they were almost 2x more expensive than Intulse! Intulse was a perfect blend of features and price. I would strongly recommend them to anyone! Review Source Response from Intulse November 5, 2019 Hey Joel, Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' ! Thanks so very much! RM Ralph M. Managing Partner Banking Used the software for: 1-2 years ### "Intulse Phone System" June 21, 2022 3.0 The sales portion was great. The customer service after that point has been lacking. Pros The VOIP phone capabilities were nice, the voicemail system emailing voicemails to us was nice. Cons I have found the phones themselves to be fairly easy to use but the software seems to be lacking. It is unclear how to use auto attendant, I still don't know that we have it set up correctly and the customer support is not helpful. I do not believe we have our call tree set up as efficiently as we could or voicemail system but the customer support has not been helpful and we are trying to keep our small business running and do not have the time to also figure out the ins and outs of our phone system. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing Intulse Originally we chose it because of a personal connection to the company. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) We wanted something that had more features for mobile working. But this has not proved to be the best option at this point. Review Source Response from Intulse June 22, 2022 Ralph, appreciate the review! Sorry to hear that the customer service has not served you well, as we typically get excellent reviews in this area. I will have someone reach out to you and make a plan to get this resolved. Thanks again and my apologies for the rough sailing until now. CM Catie M. Project Manager Insurance Used the software for: 1-2 years ### "Good for our business" June 15, 2022 4.0 Pros It is nice to have one phone number to give to clients to let them call or text. Nowadays a lot can be done over text which saves time and hassle on both ends. Intulse also connects with our CRM which is helpful to have names pull in and to be able to save recordings to client files. Cons Occasionally we lose service during the day and calls will drop. This isn't a daily issue, and it's usually not out for very long, but it is inconvenient when it happens. Review Source ZM Zachary M. Producer Insurance Used the software for: 6-12 months ### "Hinlel Insurance Review" June 20, 2022 5.0 It has really made things easier for us which will allow for higher levels of production etc. Pros It has made transferring calls, parking calls, and voicemail so much better than anything Comcast could offer. Cons We have had some employees complain about a dropped call here or there but overall it seems like great connection. Im sure these things will get better in time. Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Intulse The price was better, local company, I really liked the people we were working with. Made no sense to go anywhere else. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Because Comcast's online system and remote app were just terrible. Review Source Response from Intulse June 22, 2022 Zach, thanks so much for the great review! We really love serving local businesses and helping them improve their overall efficiencies and effectiveness in communications. Thanks again for trusting us! Byron H. Financial Associate Financial Services Used the software for: 6-12 months ### "How Intulse Changed My Business" August 2, 2018 5.0 Pros Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!" Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android) If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business. Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE! Cons What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable Review Source Response from Intulse August 3, 2018 Byron, We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available. SW Sarah W. Client Services / Operations Financial Services Used the software for: 2+ years ### "Easy to Use and Reliable" October 30, 2019 5.0 Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient. Pros We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly. Cons We wish that the text messaging was compliant and would automatically record into our CRM. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Unreliable Review Source Response from Intulse November 5, 2019 Hi Sarah, Thanks so very much for your positive review! We are thrilled that our support team has served you well and that the Virtual phone is a huge win for your team! We have some additional SMS dev. in the works so hopefully it will eventually meet your needs there as well. We have had many requests for that custom call routing since we built it for you guys! Thanks so much! WO William O. Business Operations Manager Financial Services Used the software for: 2+ years ### "Customer Service is king for a product like this" June 20, 2022 5.0 excellent Pros Simply put the software is very easy to use and simple to implement. More importantly any time I or we have a question or want to review our account settings etc, the Intulse customer service team is super responsive and very much in real time all the time. Cons No direct number feature. As we have grown we need to have direct phone numbers and this might not even be an intulse thing to be honest. Reason for choosing Intulse service and price Review Source Response from Intulse June 22, 2022 William, thanks for the great review! As far as direct numbers, yes, if you want some new direct dial numbers added to your system, simply reach out to support and they will get them for you. They are very affordable as well. WA Will A. President Financial Services Used the software for: 1-2 years ### "VoIP for Financial Advisors" June 20, 2022 5.0 It has been great to have the CRM integration and phone app so I can take calls from anywhere. Pros The integration with Wealthbox CRM was the reason I chose Intulse. It is the most important feature to me. Cons I wish there was a better contact sync available to dynamically sync with Office 365 or CRM. Reason for choosing Intulse Ease of use, integrations and call recording Review Source Response from Intulse June 22, 2022 Will, thanks for the great review! As far as the sync with Wealthbox, you should be able to search for every contact through our App and call them.. if this isn't working for you, please call our support team to have it corrected. I use it all the time and its great! JW Jacquie W. Broker Insurance Used the software for: 1-2 years ### "We Love Intulse!" June 15, 2022 5.0 Overall, we have had a great experience. it connects well with our CRM and makes it easy for us to pull up client accounts when they call in. Pros We use this for our Health Insurance business and we love the functionality. We don't have a brick and mortar so everyone is in different locations but it works seamlessly as if we are in the same office. I do like that it can be a desktop or cell phone app as well as having a desk phone. Cons There seems to be an issue when I call people from the phone app and i'm in my car. They can barely hear me. Also, we tried the online meeting room and it was glitchy. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Intulse We liked the functionality and pricepoint better. Review Source TL Turner L. Office Manager Insurance Used the software for: 1-2 years ### "Perfect Office Phone Solution" October 25, 2019 5.0 The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually. Very intuitive dashboard experience, and hardly any hiccups with setup and ongoing maintenance. Very quick and thorough response time when we do have an issue. Pros The Intulse Dashboard shows you a visual map of every phone line in your system with up-to-the-second caller ID and call data. Cons Nothing comes to mind from a software standpoint or from a customer service standpoint. Great product and service. Alternatives considered [Cytracom](https://www.capterra.com/p/162295/Cytracom/) Reason for choosing Intulse Pricing structure and functionality Switched from [Cytracom](https://www.capterra.com/p/162295/Cytracom/) Pricing structure and functionality Review Source Response from Intulse November 5, 2019 Turner, Thank you so very much for the kind words. It's our mission to provide exceptional service and support so hearing this sort of feedback encourages our team so much! LM Lynn M. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "My Review" June 14, 2022 5.0 Good company to work with and do make a good effort to help when needed. The phones we have been using seem to have a lot of issues with using the speaker phone. People complain they cant hear us well at times. Pros The notification of voicemails on my cellphone and I can listen to them also. Cons Cant seem to figure call transferring out to use it . Review Source Response from Intulse June 17, 2022 Lynn, thank so much for the good review! Sad to read that you are having trouble with transferring, please give our team a call and have them go over that with you again. Thanks again! PG Peter G. CEO Security and Investigations Used the software for: 2+ years ### "Great company to work with" October 30, 2019 5.0 Outstanding. Pros Intulse has a great team. Very quick analysis, design and implementation. Superior after care customer service. Cons Nothing. Everything has been exactly as expected. Reason for choosing Intulse Price and ease of implementation. Review Source Response from Intulse November 5, 2019 Peter, Thank you so very much for your raving review! We are so humbled by your assessment while at the same time proud to have hit the mark we set with each and every client experience! We enjoy serving your organization and wish you all the best as 2019 comes to a close. Thanks so much! AH April H. Admin Mental Health Care Used the software for: 2+ years ### "Review" June 15, 2022 3.0 My company's IT department chose the software and myself and my office staff have not been pleased. The Intulse app is unreliable. To make any changes to our actual office phones (changing the date/time on the phone, extensions etc.) is not possible without getting our IT department involved and a ticket created with Intulse. We are not happy with this software sadly and it needs many improvements. Pros It is straightforward in it's design. I use it for calling client and checking voicemails. Cons The app. It is unreliable. Making outgoing calls does not always work. It takes several times to connect the virtual phone. Even after I turn off the virtual phone and all features I still receive calls. Because of this I have to delete the app from my phone each time I am done using it. The call quality for incoming calls is not always clear. Some days the app for making calls does not work at all. The actual landline phones are also not always reliable and we struggle at times with poor sound quality for incoming calls. Review Source PM Paul M. Partnership Development Manager Publishing Used the software for: 1-2 years ### "Easy Interface, Inconsistent Service" October 25, 2019 3.0 Easy to work with, good local presence, I don't use the soft phone feature anymore as it's too inconsistent. Pros It's very easy to forward calls to my cell phone and to see when my co-workers are on the phone (helpful when working remote). Cons There is inconsistency in connection strength when calling out from the soft phone technology. I generally make outbound calls as a sales rep, and have had calls garble or drop randomly. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Wanted to work with a local company and save money Review Source Response from Intulse November 5, 2019 Hi Paul, Appreciate your honest feedback! Sorry your experience with the softphone app thus far has not been good. If you are not yet aware, we have released our own virtual phone inside of the Dashboard that can be enable for your extension whenever you would like. Please check with your admin about it. iPhone version coming soon... Thanks again. Adam C. Vice President of Opportunity Marketing and Advertising Used the software for: 6-12 months ### "Great local company" July 30, 2018 5.0 The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful. Pros A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should. Cons Besides the occasional need to reset the system or router, we haven't had any issues. Review Source Response from Intulse July 31, 2018 Adam, We appreciate the kind words. You obviously get it. We work hard to not simply be another vendor, but to be a long term business partner helping organizations to thrive. Thanks again! DS Deb S. Operations Manager Financial Services Used the software for: Less than 6 months ### "New phone system" October 25, 2019 4.0 Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do. Pros I like the features that are available on the software ie: no longer needing multiple phone numbers, integration with our CRM, transfer to my cell phone when I need to leave the office, the ability to see who is on the phone and who they are speaking with. I like that they are a small company so you talk to the same people when you call in. Cons I don't like that we have to wait for Intulse to update speed dials and features on the phone. I am used to being able to update a speed dial phone number on our own and sometimes I need to call a couple of times to get an item updated. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Intulse Small company with more personal service over a larger company with reviews that were not very good. Review Source Response from Intulse November 5, 2019 Hi Deb, Appreciate your feedback. Glad that you are realizing benefits from some of the features. I am pretty sure that if you reach out to support and ask to have access to be able to update your phones, they will be able to accommodate that for you. This is a fairly new enhancement. Thanks again for your sincere comments. Heather G. Finance Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent Service from the Start" November 5, 2019 4.0 From the salesperson being transparent and willing to explain everything, to the customer service team who goes above the standard level of service to ensure the system runs well, the entire team at Intulse has been professional, courteous and caring. Pros The ability to use our cell phones to make calls and have the organization's phone number show up on caller ID's, along with the flexibility of the other features Cons The third party apps are sometimes a little shaky in their operations Review Source Response from Intulse November 6, 2019 Hello Heather, Thank you so very much for your candid and generous review. We love serving non profits and helping them do more with less! We are very close to releasing our own virtual phone for iOS & android, the Browser version is live already. That should be a big help for your team. Thanks again so much! JO Jess O. Client Services Specialist Financial Services Used the software for: Less than 6 months ### "Highly recommend" January 3, 2020 5.0 Pros Everything with Intulse has been a breath of fresh air compared to our previous provider. The phones are easy to use and the dashboard is very functional. It's allowed us to work more collaboratively as a team in our office and it's made it much easier for us while working remotely. We were very stressed about the set up because of the mess left behind from our previous provider, but everything went very smoothly and the Intulse team executed a perfect set up for us. With the few initial hiccups we ran into, the support team was fantastic and provided exceptional help. When calling in, it felt like the call was a customized experience and I always felt like the support team cared about helping and made sure the call ended with a solution each time. Plus, the CRM integration is a feature that we couldn't pass up and it makes all of our jobs so much easier. Cons The only con we've experienced is that the app is not fully functional right now. We look forward to when it's more developed! Review Source AS Allen S. Warehouse / Logistics Manager Food & Beverages Used the software for: Less than 6 months ### "We upgraded our phone system to VOIP and are still in transition and learning the system." June 6, 2017 4.0 more phones / extensions. Flexibility with programmable phones Pros I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials) Cons Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business. Thanks, Allen Review Source LM Leigh M. Legal assistant Law Practice Used the software for: 2+ years ### "Ease of use" June 24, 2022 5.0 Pros I am able to fax out correspondence from virtual anywhere. I get fax notices to my email (unfortunately in duplicate but that is easy to overlook). I also get notices when my faxes go thru (my suggestion to Intulse), because once I put the fax into the que I go on to other projects. I also like using the contacts for ease of sending out faxes. Cons There is often a delay when placing a phone call but otherwise the phone system works okay. I get duplicates of the faxes being sent to my email. Reason for choosing Intulse Choice of product was by a different individual who is no longer with us. Review Source LA Leanne A. Associate Financial Advisor, FPQP Financial Services Used the software for: 2+ years ### "Best I've Had" October 25, 2019 5.0 The access for each employee to be able to see the availability of one another is priceless. Pros I've worked in several offices over the past 30 years & honestly, Intulse is the best phone system I've used. Your phone history is so easy to view & the online Intulse Dashboard has capabilities that were never accessible to an average user with other phone systems, like the virtual phone, where with a headset, my laptop is my phone. GREAT feature! Cons Any issues we've had with the software seems to be user error. Review Source Response from Intulse November 5, 2019 Leanne, Thank you for this gracious review! We have enjoyed serving your organization and are so pleased to know that the solutions our dev team works so hard to produce are being utilized and highly valued by organizations like yours! Thanks so much for the positive feedback! MM Melissa M. Personal Lines Processor Insurance Used the software for: Less than 6 months ### "New VOIP Phone System" November 8, 2019 4.0 Our overall experience has been quite good. The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into. They're always willing to answer any and all questions we may have however big or small they may be. Pros What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages. The interface is clean and easy to use. The call quality on the phones is great and as with the dashboard, the phones have so many useful features like call history, conferencing, park function and transferring calls to a 3rd party. Cons The dashboard does not work inside our Remote Desktop Connection, where we spend of our time. Also, there's no notification sound or beep when you intercom someone, they just simply hear your voice, which can startle you if you are turned away from the phone. Review Source Response from Intulse November 13, 2019 Hello Melissa, Thanks for the positive review! It's our pleasure to serve you and your team well. Regarding the Dashboard and RDC, unless it's blocked or you guys re not using Chrome in that connection you should have Dashboard functionality, minus the virtual phone feature. Also, regarding the intercom and notification; it does announce via a beep, prior to the persons voice coming through. If you have further questions or need assistance our support team will be happy to assist you. Thanks so very much! JM Jason M. Agency Owner Insurance Used the software for: 2+ years ### "Small company feel" June 10, 2022 4.0 Pros VOIP system that integrates with our CRM Cons The iphone/android app is not very good. Low quality. I also do not have the ability to switch between our phone numbers for caller ID purposes. No call recording available which is now needed in our industry. Review Source Response from Intulse June 17, 2022 Hello Jason, Sorry to hear that you are having difficulty with the App, our support team will be happy to assist you with that. Also, you will be glad to know that we DO offer call recording. You just need to let our team know how you want it enabled, for example record all calls in and out automatically is an option! As a bonus that call recording file will automatically be logged to AgencyBloc! NY Natalia Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "intulse phone system for Yealy Eye Care" October 25, 2019 5.0 Pros ability to have multiple phone lines and being able to customize where phones ring and for how long. Cons inability to have several different saved "away messages" in the event of having to close our office and have the phones off. For example on days of inclement weather, we have to call in and record the message that day instead of being able to remotely log in and select the phones to go straight to a specific pre-recorded message. Review Source Response from Intulse November 5, 2019 Hello Natalia, Thanks so much for your review. I am so sorry that you have had frustration around the item you mention. If you would not mind checking with support to be sure your system isn't already set up to do what you need, and if it is they can explain how you utilize that feature. Thanks again! Talk to a Capterra advisor for free and get results within 15 minutes.