# Page 3 | Intulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Intulse the right Call Recording solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161865/Intulse/reviews --- Intulse 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Intulse ## Showing most helpful reviews Showing 51-75 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Adam T. Logistics Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Intulse Review" October 30, 2019 3.0 Intulse has been nice because we have been able to integrate it with our current logistics software we use. Our office has become more efficient because of Intulse. Pros I like the ability to see who my fellow co-workers are currently on the phone with. Also, we get a lot of calls each day and I like looking at reports of when the majority of calls come in each day. Cons The phone system is glitchy sometimes and it is really slow to switch between calls. Also, on the app the faxing feature could be improved. It would be nice to get an email or text notification when the fax was received or declined. Review Source Response from Intulse November 5, 2019 Hi Adam, Great feedback! Thanks for your review. Appreciate the suggestions for improving the faxing features and we should be able to solve the slowness in switching between calls. Feel free to reach out to our support team with specifics and they will do their best to figure out the cause and then fix. Thanks so much! JS James S. Customer Service Manager Logistics and Supply Chain Used the software for: 2+ years ### "Gets the Job Done - Difficult to Get Issues Resolved" June 13, 2022 3.0 Overall, there aren't many alternatives in our area. \[SENSITIVE CONTENT\] in customer support is excellent to work with. Pros The Intulse software connects with our company software to customize to exactly what we need. The click-to-call feature is especially helpful. Also, their online interface is great for weekend work. Cons Whenever something goes wrong, it takes a ton of phone calls to resolve an issue. As a small business, speed in correcting issues is important. Extra time to fix a problem is less time to do our actual work. Review Source KZ Katie Z. Director of Client Services Financial Services Used the software for: 1-2 years ### "Intulse Review" June 10, 2022 5.0 Pros I just started my first office job and we use Intulse. It has definitely made the transition to an office job a lot easier. The caller ID, virtual receptionist, and reports make our lives a lot easier. We are even able to send and receive faxes. Cons Having just started using Intulse, I haven't found anything yet that I have an issue with. Review Source JT Jeff T. President Insurance Used the software for: Less than 6 months ### "The Intulse system has been a big win for my company" March 25, 2021 5.0 Our onboarding was pretty difficult. This was primarily due to Mitel, our former VOIP provider, clawing back our phone numbers right after they'd just been ported to Intulse. This was a nightmare, but not Intulse's fault. We also had problems with numbers being correctly routed to Intulse for awhile; some of the 'upstream' providers had to revise the routing in order for calls to come in to the new system. According to Intulse, both of these problems were very rare. Other than those glitches, all my staff are very happy with the system. The browser soft-phone works great. Most of us don't use the desk phones I purchased initially. \[SENSITIVE CONTENT HIDDEN\] from Intulse and the support people have been consistent from the start. Pros I really like the CRM integration with AgencyBloc. The automated call recording option, the pop-up of the client record upon inbound calls, have all been big wins. The protection from recording messages from a legal liability perspective was one big reason for the purchase. Cons I have the impression this is a fairly new and small company and new product. I can't say I dislike or have problems with any particular features of the software. I only want to see more features roll out which would probably be available in a more mature product. Review Source AH Angela H. front office Accounting Used the software for: 1-2 years ### "Intulse" June 16, 2022 4.0 Pros the software is very easy to use. I really like the voicemail transcription and emails Cons the newer phones do not have a "blind transfer" option. Review Source Response from Intulse June 22, 2022 Angela. thanks for your review. I am sorry that you are under the impression that the Yealink phones dont do blind transfer. Please contact support via phone and they will walk you through the process to do it. Thanks so much. JL John L. pastor Non-Profit Organization Management Used the software for: 2+ years ### "Thanks " June 10, 2022 5.0 Meets my needs Pros Easy to use, reliable, dependable, and cost effective. Cons None. None. None. None. None, none, none Review Source DM David M. IT Support Administrator (IT Sorcerer) Information Technology and Services Used the software for: 1-2 years ### "Hosted VoIP Solution with great support" November 5, 2019 5.0 Great. Customer executives are always good to us. Pros Easy to contact support, knowledgeable staff Supports most phones/setups and always available for help porting/new setups and training Very stable for a hosted VoIP solution, and has only gotten better Portal app is easy for clients to use and there is a phone app as well Cons Find me/follow me is a little annoying sometimes, but overall it does usually function Upstream provider issues occasionally cause issues, but outages are typically minimal (less than 30 minutes) Review Source Response from Intulse December 19, 2019 Hey David, Thanks so much for the great testimonial. We appreciate your organization and the great IT/Technical support you provide all of our shared clients. Keep up the great work in 2020 and beyond! CV Carrie V. Veterinarian Veterinary Used the software for: 6-12 months ### "Review" October 27, 2019 5.0 Our experience with Intulse has been great. We are a start up business and chose to work with Intulse as our VOIP service provider. We have been satisfied with the quality of phone service as well as customer service. Pros The soft phone technology has been a very useful option for business phone calls to be placed anywhere outside of the physical practice. Cons It can be challenging to transfer phone calls from desk top phones to mobile phones and vice versa Reason for choosing Intulse I chose Intulse based upon a personal referral from my IT company and because they offered the services I was looking for on business (VOIP). Review Source Response from Intulse November 5, 2019 Hi Dr. Carrie, Thank you for your very positive review! We are pleased to serve your business well and so glad that you find the service helpful overall. I would ask that you reach out to our support team and share with them the transfer challenges you have had and see if they can offer a help. Thanks so much! MS Marilou S. Office Manager Medical Practice Used the software for: 2+ years ### "Use this Company- personable but also excellent technical support!!!" June 22, 2022 5.0 They have been professional, courteous, skilled technicians, and we have been very blessed to make this switch. Wish we would have found them much sooner!!! Pros Allowed patients to navigate the phone lines much easier, and gave us more options for less cost. Cons I have not be alerted to any shortcomings at this juncture. Review Source MH Melia H. Client Scheduler Mental Health Care Used the software for: 1-2 years ### "Potential to Be Great" June 21, 2022 3.0 50% wish it could rate higher. Pros The concept behind the flexibility of having a remote office phone that can allow for your office to be anywhere. Cons Reliability. Previous interaction with support revealed that this product is not designed to function well and reliably over Wi-Fi connections or cellular data. Also, we have encountered issues in the office with reliability, too running on wired connections. It would be nice for it to fulfill the simple functions of a phone system with the reliability needed to run a professional business. Review Source JC Janet C. Office Manager Real Estate Used the software for: 1-2 years ### "Very pleased with Intulse!" October 25, 2019 5.0 Pros Intulse has been wonderful to work with! Each time I want to change something with auto attendant or the way calls are handled, the support team is very quick to assist me. We are very happy with their service and our monthly phone bill is considerably less than what we were paying with our old provider. Cons I do not have any complaints with Intulse. Review Source Response from Intulse November 5, 2019 Hello Janet, So pleased to read that you are completely happy with the switch to Intulse and that our support team is available, knowledgeable, and responsive! That is our goal. Thanks so much! KA Kyle A. Broker Insurance Used the software for: 1-2 years ### "Thoughts on Intulse" June 15, 2022 5.0 Pros The ease and integration with our CRM (AgencyBloc). Cons There have been connectivity issues in the past but those have been resolved. Currently no compliants. Review Source jS jim S. Technical Consultant Financial Services Used the software for: 6-12 months ### "Migration and dependability" October 30, 2019 5.0 Excellent. The onboarding support was excellent. We were able to use our Yealink T48 phones with a simple reprovisioning of the phones and were up within a few hours. Pros It works. The sip trunks stay up and are stable, with no jitter or one-sided calls. Interfacing with Red Tail was a major plus. Cons None. We are happy. Users don't complain about the phone. Reason for choosing Intulse Price and performance plus the CRM integration Review Source Response from Intulse November 5, 2019 Hello Jim, Thanks so very much for your excellent review! It's been a pleasure working with you as you have provided excellent service to WDW along with us! So pleased that the phones are not causing you extra user complaints that aren't needed! Always great reinforcement to us as well when we hear that the Redtail integration is valued and utilized. Thanks so much! CN Chad N. Owner Retail Used the software for: 1-2 years ### "Exceptional service" June 13, 2022 5.0 Excellent! When support is needed, its promptly followed up and accurate solutions are provided. This service is extremely dependable, no need to worry about down time. Pros easy to use, minimal bugs... We previously had a software with another company that would crash and didn't perform to expectations. Intulse software has been exceptional with little to no issues. Cons At this current moment I don't have any. Review Source KK Kyle K. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use software and great customer service" March 19, 2019 5.0 Intulse has been a great addition to our everyday operations. The phone system and accompanying app could not be easier to use. Pros Ease of use. Great customer customer service. Cons I have not found anything about the software that I do not like. Review Source Response from Intulse March 26, 2019 Hey Kyle, thanks for the great review. We are happy to have been able to support you guys in getting up and running with a robust and affordable phone solution. Appreciate you mentioning the excellent support and our team strives to serve well everyday. JS Jeremy S. Warehouse manager Building Materials Used the software for: 6-12 months ### "Good system and great service" July 30, 2018 5.0 The service we have gotten from the guys have been great. They are always helpful and driven to solve any issues we have. Pros I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing. Cons I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please. Review Source Response from Intulse July 31, 2018 Jeremy, Thanks so very much for the great review! Glad your team is valuing the solution. Regarding the saving of VM away messages for your specific extension, that simply isn't an option at this time but we will look into it. If for some reason you are not accessing the Dashbaord App from your mobile phone where you can easily record a temporary greeting anytime on the fly, reach out to our support team for instructions on getting it installed. They would love to help. MM Matthew M. Owner Hospitality Used the software for: 6-12 months ### "New User" October 26, 2019 4.0 Pros Simple to use and very affordable. Offers the ability to use a landline unit along with cell phone. Cons Each number is associated to one log in. As an admin I can not see the details of the main line which is used by the office admin. This makes things very difficult. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Review Source Response from Intulse November 5, 2019 Hello Matthew, Appreciate the good review. I am pretty sure we can do something about your admin situation. Please reach out to the support team regarding what you are needing to make your job easier and see if they don't have a solution for you. Thanks again, RM Robyn M. Customer Service Specialist Financial Services Used the software for: 6-12 months ### "Good service" October 25, 2019 4.0 Pros Customer service is amazing, they help you figure out the problem even if it isn't their fault. The dashboard is very user friendly and easy to navigate. Cons They claim to work with all phones but connections aren't great with other brands of phone so we ended up buying the brand they work with. Review Source Response from Intulse November 5, 2019 Hi Robyn, So pleased to read that you are overall happy with the switch to Intulse and that our support team is available, knowledgeable, and responsive! Being amazing, that is our goal. Thanks so much! KS Kurt S. Agent Insurance Used the software for: 2+ years ### "Excellent Products" October 30, 2019 5.0 Pros It is user friendly. All of the options for customizing it to our business is perfect. Cons There is nothing that I can think of. Everything works great! Review Source Response from Intulse November 5, 2019 Hello Kurt, Thank you for your excellent review! We seek to have raving fans of our solutions and seems like we have hit the mark with you folks! Thanks for valuing the service and support that we work so hard to provide. Thanks again! AP Alfred P. Director of sales Marketing and Advertising Used the software for: 6-12 months ### "This solution has exceeded our expectations and the customer support is simply amazing!" May 31, 2017 5.0 CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider. Pros Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly. Cons Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts. Review Source MN Maggie N. Marketing Director Real Estate Used the software for: 1-2 years ### "Phones good most of the time" October 30, 2019 5.0 it could use some improvements but it does the job Pros I like the online dashboard where you can see who is calling and check voicemails. Cons our phones often glitch so that we can't answer calls. Also, if the internet or power goes down we can't use the system Review Source Response from Intulse November 5, 2019 Hi Maggie, Appreciate your review. We love serving your organization and would like to take a shot at solving the glitches and make the improvements you reference. If you would be so kind as to reach out to our support team with more details we will be pleased to look into it for you. Thanks so much! JF John F. President Civil Engineering Used the software for: 1-2 years ### "Intullse review" June 15, 2022 4.0 It has bee good. Pros In office calls and remote features to tablet and cell phone. Cons cannot retrieve old VM on office phone. Redial is not present on virtual phone. Review Source KN Kody N. Admin Financial Services Used the software for: 6-12 months ### "Good product; great price" November 4, 2019 5.0 One issue we are solving is connecting while away from the office. Before we had to call from our cell when away, making it look not as professional. Oh, and texting! I love that we can create a chat that we can all view. This was is a client needs assistance when the originator is away, we can all follow what is going on. Pros I like that we can use it from anywhere. Using the softphone is great when away from the office. I don't have to give out my personal cell to clients. Cons So far, all has been great. I don't really have a con at this time. Review Source Response from Intulse November 5, 2019 Hi Kody, Thanks for your positive review! Much appreciated and our dev team always gets jazzed when they hear someone utilizing things they worked so hard to make. Thanks again! jB jennifer B. Administrative assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Could be better" June 13, 2022 2.0 Not great for the price Pros The idea of using it on your cell phone and the fax feature. Cons When enabled on your cell phone, other phone functions don't work properly. Disables regularly so you have to go back several times to enable the app. The desktop sometimes works if the person you're calling can hear you. Not Android freindly. Review Source LD Liz D. Client Services Assistant Financial Services Used the software for: 6-12 months ### "Too complicated" June 14, 2022 2.0 Pros At first the fact that I could use it on my cell phone Cons The features are hard to set up and the system doesn't work the way I thought it would. It doesn't always work. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.