# Page 4 | Intulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Intulse the right Business Phone Systems solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161865/Intulse/reviews --- Intulse 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Intulse ## Showing most helpful reviews Showing 76-100 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kathy B. IT & Network Administrator Religious Institutions Used the software for: 1-2 years ### "Yeah Intulse" November 5, 2019 4.0 Intluse has been great. They helped us all along the way providing training and support. Pros It makes my phone system management so easy Cons It was a little challenging to learn and train our staff Reason for choosing Intulse The personal touch they provide and offering us a great price. Review Source Response from Intulse November 6, 2019 Hey Kathy, Thanks so much for the positive review! We are so blessed to be able to serve your organization and help you gain efficiency. We enjoy being able to offload additional IT/telecom headaches from your 'team' as well! Thanks so much! Melissa G. Client Services Specialist Used the software for: Less than 6 months ### "The support is excellent." April 23, 2018 4.0 Redtail integration is excellent Pros The software is easy to use. We especially like the dashboard and the integration with Redtail is very good. We switched because of this integration and are happy with the decision. Cons Nothing so far. It is a bit of work to get our fax line switched over but I am not sure that it really is Intulse's issue. Review Source Response from Intulse April 24, 2018 Melissa, we appreciate the kind words and are so glad we were able to help you guys improve communication and efficiencies with the Dashboard and Redtail integration. Our support team never tires of hearing positive feedback as they do aim to serve everyone with excellence. RE Ross E. account exec Insurance Used the software for: 6-12 months ### "prior call getting "hung up"" October 25, 2019 4.0 overall positive Pros I enjoy the sound clarity. I also enjoy the simplicity of putting someone on hold and then transferring to another person. Cons I have had a few instances where a previous call did not end properly and I wasn't able to use my phone until the prior call was terminated by in house administrator. Review Source Response from Intulse November 5, 2019 Hello Ross, Thank you for your overall positive review. I believe we have come onsite recently and with some additional training provided were able to iron out most if not all of the challenges your team was experiencing. Please contact our support team in the event that there any remaining issues that need addressed. Thanks so very much, JK Jennifer K. Director of Religious Ed Non-Profit Organization Management Used the software for: 1-2 years ### "Intulse for Non-Profit/Church office" June 15, 2022 4.0 Pros I like the multiple message format. You can receive an e-mail and a customary voice mail. Cons At first sign up messages go to the wrong mailbox. Review Source KL Kelli L. Project Coordinator Printing Used the software for: 2+ years ### "Signarama" June 20, 2022 5.0 Pros The phones are easy to use, quick and convenient. Cons The phone is static sometimes and is hard to hear customers Reason for choosing Intulse Don't know was not here Review Source GG Greg G. CTO Telecommunications Used the software for: 1-2 years ### "Great concept. Huge upside for product development " April 17, 2018 4.0 The ability to integrate to a variety of CRMs. Pros Extremely relevant as far as call flow processing and features. The system is very reliable and has the ability to be very flexible in its deployment. The variety of endpoints is ok. Cons How to instructions seem to be sparse. The variety of endpoints could be expanded as well as the ability to have dealers be able to co-brand the various forms and PDFs that are used with the system. Review Source Response from Intulse April 19, 2018 Thanks for the review Greg. You will be pleased to know that several of those 'how to' and user guides you mention have been completed and are readily available. Please reach out to our support team for access instructions. RG Richard G. Sales Director Insurance Used the software for: 1-2 years ### "Intulse is efficient, cost effective with great customer service" June 10, 2022 5.0 Overall, my experience has been very positive Pros Quick response from Customer service, always available at a moments notice. Reliable phone service, cost effective, we love the desk phones! Cons Hard to conference a call when the client is in the waiting room Review Source SA Scott A. Director of Operations Religious Institutions Used the software for: 6-12 months ### "Excellent Phone Service" March 14, 2019 5.0 Intulse helped us cut down the need for multiple land lines. We have much more modern day functionality with our phone service now. Customer Service is very professional and accommodating. Pros Very user friendly. Can do exactly what it needed. Customer Service is very professional and accommodating. Cons I like everything about it. I have not found a use or functionality that isn't a benefit. Review Source Response from Intulse March 19, 2019 Scott, thanks so very much for your kind words! We feel so privileged to be able to serve First Pres. Lancaster in this way. Thanks for confirming that the hard work our developers do behind the scenes makes a real difference in peoples lives! BH Bradley H. IT Logistics and Supply Chain Used the software for: 1-2 years ### "VOIP with Software Integration" October 30, 2019 5.0 Intulse helped us achieve the call routing features we wanted to provide to our customers. Intulse is great in that they know the telecom industry, but also they understand software. Pros We really like the flexibility of integration with our own software solutions. We have integrated Intulse into our custom supply chain management tool for managing call automation. Cons The dashboard solution doesn't always update live actions, but we don't rely heavily on it so it's not a big deal. Reason for choosing Intulse Intulse was the only one that understood our software requests. Review Source Response from Intulse November 5, 2019 Hi Bradley, Thanks for your positive review. We are so pleased to be able to assist with your communication and integration needs there. The Dashboard was recently updated so hopefully the realtime updates hopefully have improved. Thanks again! SF Scott F. COO Medical Devices Used the software for: 1-2 years ### "very happy" March 19, 2019 4.0 Pros It's easy to use, very robust. Much better that our previous carrier Cons sometimes we get voice issues. We increased the speed but it still doesn't help Review Source MS Maranda S. Agent Insurance Used the software for: 1-2 years ### "Glitches with iPhone " June 10, 2022 1.0 Pros Private line, ability to turn on do not disturb. Cons Daily issues when answering a call, system will show active call but customer can’t here me and I can’t here them, calls get stuck showing “on a call” can’t disconnect or hang up. Review Source SC Shelly C. Sr. Network Administrator Information Technology and Services Used the software for: 1-2 years ### "Intulse" November 4, 2019 4.0 We have been able to use the phone system to text ourselves authentication codes for Office 365. Pros Easy to use and fits with our workflow very well Cons Sometimes difficult to find a particular feature Review Source Response from Intulse November 5, 2019 Shelly, Thanks for the positive review! We are likely overdue to come in a do a refresher training time. So pleased that the solution assist your team with being efficient. Thanks again! RW Rob W. Operations Manager Retail Used the software for: 6-12 months ### "Intulse" March 13, 2019 4.0 Intulse has been a great company to work with. they go over and beyond to help Pros it helps us configure & reconfigure call patterns & transfer between locations Cons the dashboard is a little bulky and difficult to gather the information you need Review Source Response from Intulse March 19, 2019 Rob, we very much appreciate your review and thank you for your honest evaluation. We would like to hear some specific examples of the Dashboard 'bulkiness' as we are in the middle of a complete re-write/redesign of that App and appreciate all input on how we can improve user experience. Thanks again. MW Michael W. Information Technology Manager Used the software for: 6-12 months ### "Intulse has been the best telco\\telephony company I have worked with in over a decade. " April 17, 2018 5.0 Pros They customize dashboards, recordings, and found a solution that met all our demanding needs. Their phone system can be customized, is geographically redundant, fits all sizes of companies, and easy to implement. We are constantly making changes, and their customer support is responsive, and just wonderful to work with. Cons To date I have not had any problems with the company, their product, or their support. Good people to work with. Review Source Response from Intulse April 19, 2018 Michael, appreciate the review and the positive feedback that we are accomplishing what it is we set out to do as we entered this space. It is our pleasure to serve the Select Security organization and take one thing off you 'plate of worry' as you grow! GO Greg O. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Intulse - intuitive service with great customer support!" November 2, 2018 5.0 Pros The ability to call out on multiple phones at once without bogging down the line. Also the ability to answer multiple calls at the same time without having to have a second line number. ALSO - you can call out from your cell phone outside of the office through the office number! Cons The functionality of the phones takes some getting used to but not too bad! Review Source Response from Intulse November 15, 2018 Hey Greg, thanks so much for the review! Two quick questions though; you mention that the customer support is great but gave zero stars in that category as well as the value for money category. Did you want to do that and if not would you mind updating them? Thanks so very much and we appreciate the opportunity to serve your excellent Chiropractic practice! DM Denis M. Business Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "INTULSE PHONE SYSTEM" October 25, 2019 5.0 ATTAINED A BETTER PHONE SYSTEM FOR OUR BUSINESS Pros EASE OF USE, CLARITY, BACKUP, DESKTOP PHONES VERY FUNCTIONAL Cons MOBILE PHONES NEED MORE FUNCTIONS, NOT ALWAYS IN RANGE Review Source Response from Intulse November 5, 2019 Hello Dennis, Thank you for your kind words and excellent review. We are pleased to serve your organization and you might be pleased to know that there are some newer cordless models our now that can connect to multiple base stations and that might solve your 'out of range' issue. Check with support for more details please. Thanks so much! HK Heather K. Director of Databases Non-Profit Organization Management Used the software for: 6-12 months ### "Decent VOIP Service" June 27, 2022 5.0 Pros Using the phone itself is pretty self-explanatory, which has been great for our users. The voicemail to email notification is also really nice to have. Cons Some of the layout options on the site for the admin seem to be more spread out than needed. I'd like to be able to see all settings for a user on the same page. Review Source JH Joe H. Security Tech Information Technology and Services Used the software for: 1-2 years ### "Powerfull" October 30, 2019 5.0 Pros Love the ability to receive texts on our main number, that can be shared with other techs. Cons Slow to load, other then that, no issues Review Source Response from Intulse November 5, 2019 Hello Joe, Thank you so very much for your great review! We are so pleased to be able to serve your organization well and appreciate our long running relationship. All the best! CS Craig S. Partner Building Materials Used the software for: 6-12 months ### "Intulse" July 30, 2018 4.0 Overall we have had a positive experience. Rep with Intulse was excellent to work with through the process and setting up our system. Pros Call History Speed Dial Transfer to cell phones Calling from websites email wave file of voicemails Set up options are customizeable to our business. Cons I get an email with an audio recording of voicemails. I would like to be able to do a return call by clicking on the missed call number in my email. Review Source Response from Intulse July 31, 2018 Craig, Thanks for the well thought out review and 4 stars! Regarding your 'con' comment it would be good for you to reach out to our support team with more specifics about where you are receiving the email of voicemail. Installing the click to dial plugin may be the answer. DR Don R. GSM Automotive Used the software for: 6-12 months ### "GSM" July 30, 2018 5.0 Service is great. Pros Capability to tie to locations together. Cons difficulty in using phones, particularly the cordless phones. Desk model phones are not as difficult to use. Review Source Response from Intulse July 31, 2018 Don, Thank you for the great review! We are pleased that your team is benefiting form the multiple locations being able to communicate as one. Sorry the cordless model is giving you trouble. Feel free to reach out to our support team with specific questions about usage and maybe they have a tip that will help. Thanks again! JF Joe F. Owner Marketing and Advertising Used the software for: 6-12 months ### "We switched over to Intulse after evaluating other phone options " April 25, 2018 4.0 The ability to have on hold messages and educate our customers about things that they were not aware of. Also, we are thinking about another location and the ease to expand this phone system is great. Pros The web interface, customer service have both been great. I love that we can take the phones home and plug and play. The team has been super helpful. Cons That there isnt more you can do with the web app. Would be nice to be able to forward lines to cell phones and change greeting messages quickly. Review Source Response from Intulse April 26, 2018 Hey Joe, so thankful for your review. We just released the very features you mention desiring. We will send the details right over and perhaps you will want to edit your comments? Thanks again! DY Dan Y. President Insurance Used the software for: 6-12 months ### "We have been with Intulse since January of 2017 and have LOVED working with them and their service!" June 14, 2017 5.0 Great service at a reasonable cost. Customer service is phenomenal! Pros Everything! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. We had a previous company that provided less functions and double the price. Using Intulse was the best decision I've made for 2017. Cons I would prefer quicker/easier access to recorded calls but they are working on that situation for us and it's probably not an issue most clients would have. I also would like a fax confirmation notice, but again that is a minor issue. Review Source AA Amanda A. Business Administrator Insurance Used the software for: 1-2 years ### "Intulse Daily User" June 10, 2022 5.0 Pros Ease of use and that it integrated with our client database (Agency Bloc). Cons It would be nice to have a Chat History/ backlog or Fax Backlog. Review Source MC Marysol C. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Feedback" November 13, 2019 5.0 Pros You can take anywhere you go, forward calls, record calls and the pop up are cool Cons Online service would sometimes affect it Reason for choosing Intulse It was chosen Review Source Response from Intulse November 14, 2019 Hello Marysol, Appreciate your excellent review and kind words very much. We are pleased to be able to serve LHOP in this way. Thanks again! MK Mark K. Consultant Information Technology and Services Used the software for: 6-12 months ### "Feature-packed, Low-cost with Excellent Service" November 2, 2018 5.0 Pros I like everything about Intulse! Their phones, software and service are first-rate. I highly recommend them to the clients I work with as a technology consultant. Cons Setting up the phone system is a bit complex cause I tried to do a lot myself. However, all I really needed to do was call Intulse and tell them what I want and they would have done it for me! Review Source Response from Intulse November 16, 2018 Thank you for the great review Mark. Yes, unlike most of the other solutions that send a link to a PBX panel and say 'have at it' we take the hands on approach and do everything for you. No need to learn another phone system, let us do the heavy lifting and enjoy the benefits! It's our pleasure to serve you. Talk to a Capterra advisor for free and get results within 15 minutes.