# Page 5 | Intulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Intulse the right Business Phone Systems solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161865/Intulse/reviews --- Intulse 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Intulse ## Showing most helpful reviews Showing 101-125 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Laura S. Administrative and Communications Specialist Religious Institutions Used the software for: Less than 6 months ### "Great service that saves our organization money every month." March 18, 2019 5.0 The Intulse team is professional and timely. Quotes were in writing and once all phones were installed, the price was just as quoted. Our Intulse rep came out and set up everything. Additional instructions were clearly laid out so I could convey voicemail steps to the rest of our staff in an organized and easy to understand fashion. Pros The technology is cutting edge; I really appreciate the organized dashboard. I can access my voicemails from any computer, anywhere.. I can even forward all calls to my cell phone when away from the office, if necesary. Cons There was a slight learning curve, but that is to be expected with any new system. Review Source Response from Intulse March 26, 2019 Hello Laura, Thank you for your kind words and excellent review. It is our honor to serve the local church and so pleased that you guys are seeing value and able to save money that can be better used to meet community needs within your budget. DS David S. Residential Operations Manager Security and Investigations Used the software for: 6-12 months ### "Always Room for Improvement" October 30, 2019 4.0 My experience while using this product was overall great! As I stated before, I was using it alot while at a certain location. Once I moved from that location we have not yet upgraded my phone to intulse. However, I would be more than happy to whenever they determine. I also had conversations with local support and they were very willing to come in and explain things to me and setup whatever we needed within the call center building. Pros The mobile phone control. Being able to control by my iPhone different features was very helpful when I was using intulse all the time. Cons The setup was a little confusing at first. After that it was just learning all the features. Review Source Response from Intulse November 5, 2019 Hi David, Thank you for your positive review! We look forward to serving you well once again once your new location utilizes the system. You are so correct that there is always room for improvement and we strive to make improvements an ongoing task. Thanks so much! AM Adam M. Software Developer Computer Software Used the software for: 2+ years ### "Integrated Call Routing" November 4, 2019 4.0 Pros We were able to connect our software's API with their system in order to automatically route calls based on external logic which has been extremely helpful for efficiency. Cons We've had a handful of issues with the phone service but it's intermittent and we're not sure of the cause. Review Source Response from Intulse November 5, 2019 Hi Adam, Thanks for your review. So glad that we can be an overall help with your organizations integrations and workflow. As for the intermittent issues.... we sure would like to help you guys get those solved for sure! Thanks so much, DS DANA S. Assistant Director of Operations Wholesale Used the software for: 6-12 months ### "Intulse" July 30, 2018 4.0 Pros It is easy to use the phone system to make and receive calls. Cons Phone needs reset several times a week so that it functions properly. Review Source Response from Intulse July 31, 2018 Dana, Appreciate the review. Our support team would love to hear more specifics about the 'phone needs reset several times a week; to be able to trouble shoot and solve this for you, This is not normal nor acceptable as far as we are concerned. Please contact us at your earliest convenience. CK Craig K. Sales Manager Retail Used the software for: Less than 6 months ### "New User" June 15, 2022 4.0 Pros I was able to adjust features as needed and transfer phone lines to different stations Cons It took a bit longer than expected to train the team on certain features Reason for choosing Intulse Prior experience Review Source CB Correnne B. Executive Assistant Financial Services Used the software for: Less than 6 months ### "Still discovering if this is right for us... " June 15, 2022 4.0 Pros recording calls, great app , Redtail integration Cons That I cannot control what message is paid at all times, if we need to leave the office at 3pm rather than 5 pm, I cannot "turn the phones off". Review Source Response from Intulse June 22, 2022 Hello Correnne, Thanks for your review and comments. Regarding the controal of what message plays at all times and turning the phones off, please contact our support team and they will set up some toggle buttons for you to control just that and more. thanks again! RH Reese H. Sales Construction Used the software for: 6-12 months ### "Intulse Review" July 30, 2018 3.0 I am constantly on the road, so having an updated email from the office line to beneficial. Pros I like that we get our voicemails via email as well as on the phone. Cons You can't redial numbers from the history tab without having to delete the '+1' first. Review Source Response from Intulse July 31, 2018 Hello Reese, Appreciate the review. Regarding the +1 situation, it is an industry standard however we can and do remove it for users that request it. Based on your comments, we have removed it from your system and you should now see your call history without the +1. If you have any additional issues of concerns please advise our team and we will be glad to help. DH Donna H. Customer Service Business Supplies and Equipment Used the software for: 6-12 months ### "User Friendly" November 8, 2019 5.0 Pros The software is straightforward and easy to use Cons There have been a few times that we've been unable to get the software to load but otherwise no serious issues Review Source Response from Intulse November 11, 2019 Hi Donna, SO very much appreciate your positive review. We are happy to serve your organization hoping to completely eliminate the times the software has loading issues. Appreciate your patience! RK Reena K. Client Relations Financial Services Used the software for: Less than 6 months ### "Great Customer Service" October 31, 2019 5.0 Overall, I am very happy with Intulse due to their great Customer service. Pros It's very easy to use due to the Dashboard. I love it has chatting available as well. Cons VOIP can be difficult if the internet service causes issues. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Constant Connection Issues, Not having Chat, and not as Simplifed to use. Review Source Response from Intulse November 5, 2019 Hi Reena, Thanks so much for your positive review and kind remarks regarding our support team. They will be blessed by your comments! So glad that the system is serving your organization well. Thanks again! MB Michelle B. Office Manager Insurance Used the software for: Less than 6 months ### "Small Business User" October 30, 2019 5.0 The ability to record calls has been a huge help with compliance issues, the ease of logging calls, saving paper on junk faxes as we can just choose which faxes to print from our dashboard. Pros The integration with our CRM, Redtail. Our ability to seem as if we are always available to our clients by phone, even when we are out of the office. Cons Our internet has been an issue but nothing with the software or phones have been an issue. Reason for choosing Intulse Integration with Redtail. Review Source Response from Intulse November 5, 2019 Hi Michelle, So thankful for this positive review! We love hearing great feedback from our clients utilizing the Redtail integration! Thanks for sharing these positive comments with us, as our support & development team will be stoked about the feedback! Thanks again! PG Phil G. Partner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great move from Old Phone System to new. Customer focused and great service oriented company." July 26, 2017 5.0 Cost. Flexibility. Remote Admin. Pros Flexibility. Ability to remotely administer. Simple to use. Integration with CRM. Customer support was great. Cons Documentation was lacking for some of the functionality we needed to train our staff on. They came out and trained and then updated the documentation to meet our needs. Review Source Response from Intulse July 31, 2018 Phil, You will be glad to know, you likely already do, that we have a ton of documentation on our support site for your team to access. Thanks for the encouragement! RN Ryan N. CEO Used the software for: 6-12 months ### "Intulse has been fantastic - fantastic value, professional image, and increased efficiency." June 6, 2017 5.0 The only issues I have with this product is that I was unaware of it for so long and wasted money and time with one of the larger phone providers. Pros Value and ease of use. We were stuck with an antiquated voice system that resulted in countless voice mails and missed calls. This system allowed us to provide better customer support and increased efficiency by routing calls directly rather than having our receptionist do this manually. Review Source SN Sara N. Administrative Assistant Marketing and Advertising Used the software for: Less than 6 months ### "Ease of use " October 25, 2019 4.0 Pros One of my favorite features that intulse offers is the ability to transfer the phones to my cell phone. In my position I am responsible for answering the phones on a daily basis and it makes it easy for me to move around the office and not be tied down to my desk. Cons The dashboard and the app always take a long time to load. Review Source Response from Intulse November 5, 2019 Hi Sara, Thank you so much for your review! Glad you are realizing some value that helps in your daily routine. As far as the Dashboard & App being slow to load, that isn't normal. We will likely want to get onsite soon and see what is going on regarding that. Thanks again for your feedback. AK Aly K. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy to Use" October 30, 2019 5.0 We've had issues on and off with our internet and phone systems in the past. Since starting to use Intulse, the only issues we have experienced with our phone system is when our internet goes down. Support has been super helpful! Pros It brought our phone systems onto an easy to manage, easy to operate platform. Cons The only issue we have had with the software, and I wouldn't even call it an issue, is that the dashboard can sometimes be slow to load. Review Source Response from Intulse November 5, 2019 Hi Aly, Thanks for your positive review. Much appreciated! We would sure like to figure out why the Dashboard App loads slowly at times for sure! Thanks again and all the best. VR Verified Reviewer Chief Operating Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Operation report" May 14, 2019 4.0 The experience has been great. They have explained the product and their support capability throughout the process. Pros The ease in the transition. We were able to be up and functioning within a couple of hours. Cons The down time between transition. We had to shut down for a time and did not know exactly when we would be up with voicemail and such. Review Source Response from Intulse May 15, 2019 Thanks for the review. We are a bit confused by the apparent contradiction between the Pro & Con comments. If there was down time during transition that is extremely rare if not unheard of. We would love to hear more specifics if possible. Feel free to reach out to us anytime. MK Marvin K. Developer Program Development Used the software for: 1-2 years ### "Easy to Use" November 8, 2019 4.0 Pros I like the simplicity of the Jitsi client. Cons I get a static jitter during some of the calls which can be annoying Review Source Response from Intulse November 11, 2019 Hi Marvin, Thanks for the wonderful review! You may be delighted to learn that the latest update of the Intulse Dashboard App includes 'contacts' in the Virtual Phone. Check with you IT team or our support folks for specific details, but I think you are going to love it, and say bye bye to static jitter Thanks so very much! MS Mike S. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Works great!" October 30, 2019 5.0 Pros Probably the support. The people we've dealt with have been very responsive and seem to take more of a consultative approach which is much appreciated! Cons I don't like that the seemingly only option we have for "admin" type access (things like controlling the hotkeys) is to either take full control, or none at all. Review Source Response from Intulse November 5, 2019 Hi Mike, Thanks for providing a great review! So pleased that you have been served well by our support team. We are working on some more granular admin tools, but it will be a while before they are ready to release. Appreciate your patience. Thanks so much! SM Shanna M. Manager Insurance Used the software for: 6-12 months ### "Easy to work with, easy transition!" June 14, 2017 5.0 Cost reducing Pros Phone system is easy to transition to, Intulse is on site to aide in set up and early instruction; answer any and all questions I had. Adam often always trouble shooting above & beyond what is required of him. Cons Most features of phones were easy to learn; accessing phones calls after placing on hold was toughest for everyone in office to master. Review Source AB Adam B. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Switched from Vonage" May 10, 2019 5.0 From the sales process through the onboarding process, the Intulse staff have been super to work with! Pros We wanted to consolidate phone systems from 2 business locations, as well as consolidate our fax solution. Intulse facilitated all of that. Cons I honestly don't have any negative thoughts on this software. Review Source Response from Intulse May 13, 2019 Hello Adam, We greatly appreciate your gracious review! It's our desire to exceed expectations and we especially enjoy serving folks like KAFG who are using Redtail and get so much value from the integration too! Thank YOU for trusting us with your communication needs. EA Evan A. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Intulse makes it easy" November 2, 2019 5.0 Communicating with clients in a timely manner is critical and intulse made it easy. Pros The system is very easy to use and configure to work how you need it. If there is ever a problem the customer support you receive is amazing, they are on top of their game. Cons It has taken them a while to release a great soft phone. I look forward to utilizing it though Review Source Response from Intulse November 8, 2019 Hi Evan, Thank you so very much for the excellent review! It always warms our hearts to get feedback that confirms our objective of providing timely, accurate, and helpful support. Thanks again! CM Chris M. Chief Compliance Officer Financial Services Used the software for: Less than 6 months ### "Great VOIP option for Redtail CRM users" October 26, 2018 5.0 As an independent Registered Investment Advisory firm compliance is a key for our business and with Intulse we have the ability to record calls, maintain one consistent phone number across our entire staff, and add a messaging capability that allows for compliant capture and record. Pros The integration with our CRM system is great. the multitude of options for use of the system also makes adoption easier for all employees. Cons The lack of proprietary soft phone app for cellphone is a challenge as the options available do not always work perfectly. Review Source Response from Intulse October 29, 2018 Thanks so much for the excellent review! You will also be pleased to know that we are working feverishly to deliver our integrated virtual phone just as soon as we can. It's very close to ready being ready for prime time, but not quite. AR Alexis R. office manager Financial Services Used the software for: Less than 6 months ### "Small business review" June 20, 2022 4.0 Overall has been a good experience Pros Texting and faxing are great and easy to use. Cons no intercom to quickly push to talk to coworkers Review Source Response from Intulse June 22, 2022 Alexis, thanks for the review. Depending on what phones you are using, you should be able to do intercom. Please contact our support team to have it set-up for you. Thanks so much! VZ Virgil Z. Sales Manager Used the software for: 6-12 months ### "INTULSE response quickly if we have any questions" June 1, 2017 4.0 Pros The software is easy to use. I can be anywhere in the country and receive my office calls and voicemails on my cell phone or iPad. Cons My iPhone app Bria needs to be registered daily. If it is not registered my cell phone will not ring. Review Source BF Bud F. Benefits Specialist Insurance Used the software for: Less than 6 months ### "New User @ Creekstone" June 16, 2022 4.0 Pros It is easy to use and ties to our client records in AgencyBloc Cons That we cannot delete SMS messages Often voicemail recordings take several tries before the system takes it as your message. Need more proof a fax was successfully sent other than a green box Review Source JW Joe W. President Information Technology and Services Used the software for: Less than 6 months ### "Best VoIP " July 27, 2018 5.0 Getting clients VoIP that works and is priced right. Pros Easy to use and configure. Phones are great and quality is great. Crm integrations are awesome. Cons Nothing. It works and my clients have been nothing but thrilled. Review Source Response from Intulse July 31, 2018 Thanks for the great review Joe. We love serving partners like you who also desire to provide exceptional products with exceptional service at affordable pricing. Keep up the great work! Talk to a Capterra advisor for free and get results within 15 minutes.