HubSpot

HubSpot CRM

4.5 / 5 1125 reviews

Who Uses This Software?

The HubSpot CRM is ideal for small and medium-sized businesses (10-200 employees) that are constrained by spreadsheets but don't need much of the advanced features of complex enterprise-level CRMs.


Average Ratings

1125 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • HubSpot
  • www.hubspot.com/
  • Founded 2006
  • United States

About HubSpot CRM

Best for companies with 10-1,000 employees. Step into the 21st century with the HubSpot CRM, an easy to use CRM system that eliminates manual work and actually helps your sales team sell. It's free, and you can start using it right now. The HubSpot CRM allows you to keep all your contacts in one centralized, customizable database, automatically logs every interaction for you, and crawls the internet for you, keeping track of over 13M companies (and growing).


HubSpot CRM Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

HubSpot CRM Reviews Recently Reviewed!


HubSpot Partner Agency's Honest Review of the HubSpot CRM

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how everything about a contact is all in one place. From the first moment, they visit your website, to every conversion they've made on your website, all contacts with the company they've had, any meetings, calls, or emails. It's all right there in the Contact Record of the CRM.

This helps the marketing and sales team implement "Smarketing" in a seamless manner. Sales reps have all the marketing data in order to tailor their sales approach to a contact. Marketing has all the sales qualification necessities to add to their lead scoring system, so they can intelligently pass off marketing qualified leads to the sales team once they reach a specific score.

It tracks all the sales representative's performance, interactions, productivity and more. This helps sales managers know what their team is doing and how well they are doing at all times.

You also have a Deals section, where you can track all sales opportunities that have potential to become a customer and their path to either becoming a customer or a lost sales opportunity. That gives HubSpot the ability to better forecast your sales month-to-month for bottom line reports.

I love how you can call a contact directly from their contact record in the CRM, record it, take notes, and see all the information in front of you while you're speaking to them. That helps sales professionals increase their sales calls productivity and outcomes.

The HubSpot CRM can also integrate with your Gmail and Office 365.

Cons: The downside to the CRM is the limitation of integrating with your Gmail or Office 365. If you do not have your email or business hosted by Google/Gmail or Office 365, then it cannot fully integrate into your email system. The ability to have all the features of the HubSpot CRM right within your Inbox saves a lot of time and hassle of having to open up the HubSpot CRM and perform your tasks and communications there with a SQL.

There's the option to use IMAP with Microsoft Exchange if your company is hosted by another platform but still uses Microsoft 16 Exchange for your email service. But the drawback to this is that it is a bumpy road to setting up, and you do not have all the features and capabilities that you would have normally with Office 365 and a Business Gmail Account.

The price is also a common issue. HubSpot offers a free CRM but there are great limitations to this free CRM. It forces you to pay for the Sales Pro which is costly to add on to your other costs for the HubSpot platform such as the HubSpot CMS, MAP & Marketing.

With that being said, there are other CRMs that integrate with the HubSpot platform as an alternative and cheaper solution to having a robust CRM. The best one I have seen accomplish this is the BlueCamroo CRM.

Overall: Time, Insights and the most personalized communications with any Sales Qualified Leads assigned to me. I can see what website pages they have viewed, the emails they opened or click on, the content offers they have downloaded, their social media profiles and their company information.

This is really useful when you are trying to reach a contact but not come across as "salesy" or "sleazy." You can tailor your outreach to the things you know they are most interested in because the HubSpot CRM gives you all that information in one single Contact Record.

The tracking capabilities are as great as the HubSpot Marketing Platform's tracking capabilities. This makes the entire cycle of creating brand awareness and expertise to increase your sales opportunities and customers, so simple and seamless.

You can tie everything back to the overall ROI for your business, which is what most executives care about. They need bottom-line results, and the HubSpot CRM already provides you with these bottom line reports with charts, numbers and professional look.

Inbound Marketing Exec using HubSpot on a daily basis

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CRM is completely free, until you want to upgrade and add more features.
Really easy way to easily keep track of all contact and see what actions they have been taking.
Very intuitive tool.
Helpful snapshot of metrics with the dashboards.

Cons: There are only a few cons to the HubSpot CRM - sometimes it can be slow at loading changes to the database and occasionally it does crash and needs to be refreshed multiple times before it returns to normal.
There is a big jump in price (from free) to adding on the additional features such as reporting features.

Overall: I am an inbound marketing exec who uses HubSpot on a daily basis. The company I work for, Strategic IC, is a B2B digital marketing agency that helps clients generate qualified leads via inbound marketing and sales, social media and open source web development. We are a Platinum Certified HubSpot partner and therefore also promote the use of HubSpot to our own clients. We use HubSpot to run various different Inbound campaigns, and create lots of landing pages, blogs, workflows etc through HubSpot. HubSpot is used throughout the whole of the company and is a very easy and intelligent tool to use.

The biggest pro is that the HubSpot CRM is completely free! It is well worth using and trying out to see if it suits all of your needs before upgrading to any other packages. I find the CRM tool to be very intuitive - it really helps when tracking what a contact has been doing, for example if an email has been delivered into their inbox, or whether they have read the email etc. Additionally, the dashboards provided by the CRM are a very helpful snapshot of your metrics, however I do feel they could provide a lot more depth.

There are only a few cons to the HubSpot CRM - sometimes it can be slow at loading changes to the database and occasionally it does crash and needs to be refreshed multiple times before it returns to normal. Also there is a big jump in price (from free) to add on the reporting features, which can put some clients off upgrading the tool further.

Recommendations to other buyers: Try before you buy! The CRM is free, only upgrade if you feel it is necessary. I think the CRM would be suitable for both small and larger businesses.

Capterra-loader

Without HubSpot CRM we would still have one of those old plastered CRMs that do not help the seller

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are 20 people and CRM is the cornerstone of every communication and interaction with the customer: HubSpot CRM has allowed us to rediscover the centrality of the individual - contact, without having to get lost among various software and email accounts
On the contact we find logging in automatic: the emails sent and the answers to these emails, phone calls and scheduled appointments (which also go into Google Calendar). For us, it is an out-of-the-ordinary tool for this timeline on the contact, that allows us to "know" even prospects with which other people in the company have never had anything to do.
The deals are also a very well thought out and easy to manage tool.
The fact that the basic functions are free and there is no cost per seat ... well, it makes it an extraordinary tool

Cons: In order to have access to complete and in-depth reporting, ie a Business Intelligence able to show all information and data to understand various aspects of our company, we have to go towards advanced paid-level reporting. Not bad considering that everything else is free.

Overall: We work all more aligned, we do not lose any information on the customer, we can trace the history of the various points of cotnatto that a customer or a prospect has had with the different departments, we simplify the life and work becomes less stressful with this tool under but no.
In addition, integration with the marketing side makes it fly, allowing a truly segmentation of contacts based on their behavior and interactions with our digital content.

Capterra-loader

An amazing option for a free CRM, but don't expect a ton of bells and whistles

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite thing about this software is that it's free. It made choosing a CRM an easy decision, and we have stuck with it since we made it. I like that it's easy to customize just about anything in terms of fields and that there are no limits on doing that.

I also enjoy the templates and email tracking feature, which supposedly has a limit in the free account but I somehow continue to get notifications when people open my emails.

Another favorite aspect that keeps me coming back to it is the Deals area - having a kanban board for deals is immensely helpful, and we use that heavily along with quota and forecasting reports related to it. There isn't a better way to get a snapshot on how your business is doing than to just look a kanban board of all your open deals and where they are in the pipeline.

Cons: Some of the software can seem a bit old and clunky, like a lot of CRMs. I miss the social autofilling options that Prosperworks has, and I don't find there to be anything particularly special about the user interface. Lists of contacts and navigating through a profile doesn't look especially modern, but it does get the job done.

It's hard to be upset with any of those issues though because well, it's free. For free, it does an amazing job.

Overall: The biggest benefit is getting a fleshed out CRM without spending a dime. For a small organization, this is a huge benefit because you can start immediately implementing the CRM and getting into the habit of taking notes and managing customers. Later on you might want to migrate to a different CRM, but in the meantime, this is a no risk situation to get started and actually is better than a lot of paid CRMs out there.

Non-Profit Excels with HubSpot

Nov 24, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

Cons: As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.

Recommendations to other buyers: I suggest considering all of the marketing tasks you and your team does on a weekly basis and evaluate whether the tool you are considering can a) save you time and b) allow you to report on all of your work in one place. HubSpot saves us tons of time, because all of the aspects of any campaign are located within one system. There's no jumping around to disparate systems to complete tasks and measure success. Also, be sure thats it's easy to use for anyone in your office, even those who are less technology-savvy.

Nice tool for business communication

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The tool is unusual in terms of use at the beginning. We have gone through a lot of pieces of training and read a lot of documentation, and finally, we have increased the number of customers by to 20 percent thanks to improved communication. The support team has helped us a lot. The program is suitable for marketing purposes only in the most expensive version, all others are only partially designed for that, so consider it when choosing the best one for you. Generally, there are no problems that can not be resolved, so give it a try.

Pros: "An excellent solution for those who want to keep everything on their eyes. Within this CRM program, you can manage communication, do marketing and collect statistics. Sales managers can monitor at which stage is the process of product promotion, how many deals are concluded, have info on them etc. You can also schedule e-mailing."

Cons: File storage is a bit complicated. They are difficult to find something using a search engine, as well as to replace files and especially attach them to messages. Emails often do not get to their addresses, therefore, we had to look for other services for correspondence. The interface causes some problems because it is not always convenient, for example, it is impossible to copy the contact information of customers. You just have to type it.

Perfect CRM for companies with straight forward sales cycles

Mar 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use
On the cloud
iOS App
Easy migration of information

Cons: You can´t have more than one owner per contact

Overall: I have been using Hubspot CRM for a year now. In my company we are seven different business units and each business unit is kind of ran like an independent company so the challenge to have them all in one CRM was compelling. Some of the business units had never have a CRM before and some other were using different ones: I had 3 using vTiger, a free Open Source CRM, and another one SAP.
I started the migration of CRM with the business unit with most experiencie on the use of vTiger CRM. The migration went on pretty smoothly for my surprise and mostly everyone was happy with the change specially because of the ease of use. I do had to create some training slides and get together all the sales group to train them, but after that session mostly everyone started working on the CRM without problems.
I then followed with the rest of the business units and Hubspot has been working perfectly, but.. I do have some complains from the users which have more to do with the way we do business than with the CRM itself.
Since we are different business units but usuaaly work with the same customers, we have a problem assigning one owner to each contact. We would need each contact to be able to have multiple owners that can help us create filters accordingly to the owner. Right now we are not able to do it and I have lots of complains about since because of it I need to have everyone being able to see or edit all contacts, not only the ones assigned to them.
Besides this, Hubspot CRM is a great tool and very easy of using.
We are still waiting for the App for Android though!

Simple, Powerful, Integrated, and In-Sync With Marketing

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are a professional employer organization. We have a small sales team that is spread across the country. We have a small marketing team as well. Our sales team was not using our prior CRM. It felt like a tax they had to pay in order to make sales. This CRM actually helps them sell. They love using it. They like the simplicity and they like how it reduces the amount of manual data entry they have to do. We also were trying to find a way to build our proposal information gathering process into our CRM and the flexibility of this CRM and the integrations with things like google drive and zapier made it possible. Combining this tool with the HS marketing platform is just an incredible combination. Real time fully integrated databases with our sales and marketing team make us more in-sync. It has allows us to worry about selling and marketing instead of our data.

Pros: The built in notifications. The clean design. Visual drag and drop deal stages. Custom field options. Web form integrations. Other web app integrations. Sales tools. Timeline layout is great for contextual selling.

Cons: Early on there was some challenges with importing our old data into the tool because of their email requirements, but that has been resolved.

Recommendations to other buyers: Don't make a decision about your next CRM without taking a good look at this one. If you're a hubspot marketing platform user, there's no question that you should consider this as your CRM.

We Love This Product

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using this product since it was released. It has been constantly upgraded and new features are added all the time. For what we do, B2B sales, it is almost all we need. The fact it is integrated with the Hubspot Marketing means you do very little data entry. It takes less than an hour for us to set it up for new clients, compared to many, many months for other more complex systems we've implemented.

Strong Points:

Does a lot of work for you, keeping you from having do a lot of data entry. The meetings tool has resulted in a lot of customer engagement that would have not happened without it.

The templates and sequences are a great help and really make you think about what you want to say and how you want to say it to customers.

The ability to modify the Sales Pipeline stages is very helpful and the ability to create different sales pipelines is also very critical.

The available free training is also a great addition to the tool.

Weak Points:

The lack of a Configure, Price and Quote system means you have to buy a third party system if you want to actually be able to close deals from within the tool.

The mobile app is constantly being improved but needs a few additional pieces of functionality.

The ability to call from within the app is great however, it lacks the management systems large volume call centers require. It isn't really the same as an Inbound Call Center application and users should bear that in mind.

Great for Enterprise B2B

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Cons: Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

Overall: As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years.

With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing.

With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified each lead is - and we can track all nurture actions and engagements back easily.

If you're planning to do inbound marketing and sales effectively this software gives you all you need in one spot.

In addition to the sales platform and CRM, we use huspot to manage out marketing - bear in mind that everything is hubspot is closed loop so we can align out sales efforts with our content management, social management, paid ads, marketing automation, reporting and more.

Recommendations to other buyers: If you're looking to align your teams and boost the quality of your nurture and opportunities this platform can help.

Great as an add-on for the marketing software

Mar 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that my interactions with a client easily can be shared with the sales team
The permission levels make sense on the sales side for access to Marketing modules as well
The emails send reliably with great tracking features

Cons: It is expensive if you are looking at it as strictly a CRM- it does take on a lot of other parts of your business development and outreach- so consider that
You do need to have at least one committed user in the software, keeping up to date on the new features and how to use it

Overall: This is a great value-added service for the Hubspot website hosting and CMS. I am not sure of how useful it would be as a stand-alone product. The add-ons for Microsoft Outlook and Google Chrome browsers are work being installed and loaded every time you start these applications.

You do get some great insights into the activity of leads, prospects, and customers. Emails sent have reports that beat most CRM and Email delivery systems in that you can see within the record how contacts are interacting with your emails and content.

The HubSpot CRM made it easy for me to suggest moving our marketing automation needs to HubSpot as it adds another level of information for my salespeople in that we are all using the same contact records and can easily share information.

Recommendations to other buyers: HubSpot makes a great product- the CRM just made it easier to convince the higher-ups that this was the CMS that we should switch to with its ability to one day replace or integrate in with the tools that the sales team is using.

Finally - a CRM for Smarketing

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a marketer, I already liked the HubSpot CRM because it made a lot of sense to me. However, I was totally sold on it the moment my sales rep said "it's just so much easier to use than everything I've used before." Seeing my sales rep actually USE the CRM and not skip inputing information in fields or anything is so great. Plus, a lot of things that are manual (even with an integrated system like HubSpot and Salesforce) are just already done for him in the HubSpot CRM. The whole HubSpot sales suite (including what was formerly called Sidekick) makes our jobs easier and saves us time. In fact, because of the way we have everything set up, every time a PPC lead comes in and my sales rep qualifies and then responds to it - I can see in the contact's timeline if the person has opened the email yet or not! Overall, it's just a really great tool that's so user-friendly the sales reps will actually use it.

Pros: The HubSpot CRM is built for the mind of a sales rep. It is meant to be usable and it truly is. I used to have sales reps forgetting fields, skipping fields, being late on reports, etc. But with the HubSpot CRM everything is seamless, easy, and we can all find what we need. Plus, with the new inbound sales certification I know my sales reps will use the software in an inbound way to sell the way people want to be sold to now.

Cons: The only cons I have are that the reporting is still lacking.. With the reports add on it's better but this should really be included with the CRM or at least included if you're using the HubSpot marketing piece already. Also, it can sometimes be difficult to differentiate offline sources from online/inbound sources unless you're looking at a report broken down by sources. There's not really an easy way that I've found to show all "marketing generated leads" that weren't prospected by sales, within your other reports.

Fantastic Free CRM

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used the free version of their CRM and it was fantastic! Most CRMs cost a fortune and this satisfied all my needs and didn't cost a penny. I was surprised with all the features and functionality given it was a free product. Not only did it store all my leads along with titles, companies and my notes, but I was able to create custom breakdowns and create different views to sort those lists. I highly recommend this product for anyone with a smaller team but still need to keep track of conversations and pipeline.

Cons: I could imagine in a larger more complex organization you would have needs this version could be too basic for (plus you would likely need additional seats) but for what I've been using it for, it has been perfect! There was a bit of a learning curve in the beginning while I was setting the system up that required me to go back a fix things multiple times, but that was all user error. I am sure there are great tutorials on their website that could have saved me some time had I utilized them.

Overall: I was able to organize all my contacts and accounts. We were utilizing Google Sheets prior and as you can imagine it was not the most efficient or effective.

There IS such a thing as a free lunch....

Sep 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was tasked with kicking off our sales process and investigate various sales intelligence tools including a CRM. Being a prior SF user and familiar with their platform, I figured we would settle on their product. After mulling the idea, I began looking for a more "comprehensive" system that would provide more features without the need for additional add-ons. Being familiar with Hubspot and their marketing suite I was pleasantly surprised to learn they offered a free CRM as well. Because it was free I almost wrote it off thinking there was a catch but after seeing all it provided I couldn't resist giving it a try. In short, AMAZING! Not only was the UI easy to learn, we able to sync our outbound emails to automatically create new contacts based on the recipients domain. The included email tracking feature (sidekick) and customized follow up alerts have helped boost our productive 10x. It has been a while since we started using Hubspots CRM and I see no reason to go anywhere else.

Cons: Aside from the limited "opened" notifications from the tracked emails, this CRM is pretty versatile. The inability to integrate with our PBX phone system was a bummer but not deal breaker. All-in-all, this is perfect starter CRM or even one for the long haul.

Capterra-loader

Keeping track of leads, tracking their activity, marketing automation, automatic reporting.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy way to keep track of all leads no matter what business you are involved in. We use HubSpot to completely automate our marketing drip process. Simply put together a couple email templates (the software provides recommendations based on what you type) and build a sequence to put all those templates together into a scheduled drip process. From there you can select any prospect by email and start them in the sequence. They will continue to receive the emails you have built out along the timeline you set, allowing you to focus on other areas of your business rather than typing out multiple emails!

Cons: I wish there was a way for a user to send out a mass email easily to a group of my prospects instead of having to do it one by one. Not a big deal, but just something that would be nice to have for the purposes of prospecting.

Overall: Keep track of leads/customers, track emails to see what is getting the most opens/clicks, completely automate email drip campaigns to drive inbound traffic, etc.

The CRM That Just Simply Works!

Mar 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use HubSpot to manage my clients and potential clients, as well as tracking my marketing attempts. The CRM tool is amazing and my favorite piece is the integration with Gmail. Using notifications, HubSpot tells me when my messages have been opened by the recipient. It helps me keep track of the effectiveness of my messages at all times.

Pros: HubSpot's biggest pro here is the fact that their CRM product is free... always! But it gets better because HubSpot can integrate this free product with their other products such as Sales and Marketing. It's integration with Gmail gives you real-time status on what is happening with your emails. This feature is also available for Outlook users. HubSpot also provides company insights to your newly added contacts. Using some of the data you enter for your contact, HubSpot is able to mine for additional details on that contact from public records, allowing you to have a more complete view of your contact.

Cons: There is a slight learning curve to how the program works. Not that it is difficult, but that it is not as intuitive. But fear not, their support and resources are great in assisting with that, should you encounter any issues.

HubSpot has made handling clients marketing a breeze

Jul 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having different portals for each client so no confusion happens. My other favorite thing about HubSpot is the education it provides. I've gotten multiple certifications through the HubSpot Academy and plan to continue. I would suggest it to any upcoming Marketing/Advertising employee. I love being able to create, schedule, and measure my company/client social media posts all in one place. Landing pages are easy to make and the metrics are even better.

Cons: The only thing I can complain about when it comes to HubSpot is the design. As a designer, when working with things like blog posts or landing pages it can be very frustrating. Its almost like they made the simple things harder.

Overall: There are too many benefits to list in the 2500 word count, as a social media director, I love being able to create, schedule, and measure my social media posts all in one place. Knowing that a client converted from a certain Instagram post is a great insight and has made our social media marketing not only easier but more successful as well. I love the education side as well. I've taken advantage of a ton of the certificates which have been a great learning experience but they are an even better talking piece when at a networking event. Also, they have built up my certificate resume tremendously. I even participated in the FB messenger social media quiz and thought that was a great idea to get users involved!

Best CRM Out There!

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a HubSpot Partnered Agency we were already using HubSpots marketing suite. However our sales team were not quite aligned with marketing and were not given insights on the leads that our marketing team had. There was a lot of manual work needed to ensure our database remained accurate and this was sometimes frustrating. With the release of the Hubspot CRM it meant our sales team could work more closely with marketing. Our marketing team could nurture leads to be sales ready, assist a sales team member to a lead allowing sales to be notifed straight away and jump into the CRM with all its tools and insights to help progress the sale. It has been the perfect solution for us.

Pros: With its gmail integration, our sales team have been able to continue to contact leads as they normally would. When tracked, our emails are recorded within a contacts record in the CRM along with this leads interactions with us, from page views, to form submission as well as surveys completed and events attended, just to name just a few of the available interactions. We can then associate these contacts with any given deal within the CRM. The deals app within the CRM allows us to visually move our deals along a workflow until closed. The beauty of having contacts associated with these deals is that once the deal is closed, the lead then automatically becomes a customers which then allows us to report with a greater level of accuracy.

Cons: Sometimes the main contact database can take a lot of getting used to. It is as if my screen is sometimes too small for the CRM itself which means I need to scroll a lot of the time.

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HubSpot is the heart and soul of our company.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HubSpot offers a variety of tool for everyone. Even if you've never ventured outside of email marketing, HubSpot can guide you through the process of learning other inbound marketing techniques to truly help grow your business.

There support team is the best I've seen in years of CRM software. Our organization used salesforce as a tool for engaging with leads, and there was nothing worse than having to get in touch with their support team. HubSpot is just the opposite. There are friendly people that pick up the phone in just seconds, and can point you in he right direction. Their guidance is clear and they are easy to understand.

Best software ever! We are never going back!

Cons: It takes some time to get to know the ins and outs of the software. But no need to worry because HubSpot offers training sessions for its members to learn the skills they need in order to succeed.

Easy, seamless tool for the HubSpot user

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My team and I invested in Salesforce quite some time ago. We found the tool to be a bit too complicated to use and just generally more than what we needed. It became a very expensive place to store our sales data. Since becoming a HubSpot customer, we migrated over to the HubSpot CRM and have loved it. In the tool we can track the progress we are making on the marketing side along with the sales actions taken. It is beyond helpful having all that information in one place.

Pros: Anyone can log in and have the tool figured out in minutes (especially if you are already used to how the HubSpot tools work). It is very visual, fun even, to use and track deals. It integrates with google docs, which is what we use to send out estimates to clients and prospects. Again, all that information then collects in one place. Anyone on my team can log in and see exactly where we are at in the sales cycle.

Cons: I work on a sales team of 4 people, of which, I am the only full-time sales/marketer. I cannot vouch for the tool on an enterprise level. If you are needing a super robust tool, this may not be the best fit. Although, I can't forsee there being anything that I would need to do that I couldn't use this tool for.

Recommendations to other buyers: If you are a HubSpot customer, this is a no-brainer. If you are not and need an easy to use CRM that integrates with email tracking and other awesome sales tools, its worth the free install.

We absolutely love our HubSpot, and are active users of the marketing, CRM, and sales tools.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually appealing and minimalistic solution, after many years of using Salesforce and SAP solutions with their clunky overdone '100 fields on a page' type interfaces. The integration of marketing and CRM alone is a key reason to use HubSpot - everything flows together as it should and is so important for small and large companies alike. We enjoy the drag and drop abilities, template features, and ability for anyone to create workflows and sequences that add value and pull prospects through the funnel.

Cons: The 'visual upsell' aspect of the solution seeking more money for certain items (reporting, Sales Pro, etc.) although I do respect that fact that for a free product you must convert them somehow, it just seems a little too 'in your face'.

Overall: The ability to run a coordinated sales and marketing effort for a small company is priceless, think they have beat all the competitors in this regard.

Great product for email tracking!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.

Pros: Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

Cons: There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

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Fantastic CRM for SMEs

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HubSpot CRM's features have been cleverly selected to maximise the utility for SMEs without unnecessarily inflating the complexity of set up, admin or use. It supports and drives sales activity, without becoming a data-entry chore for sales people. The user interface is fast and intuitive, which is great when looking up contacts, companies and deals to progress opportunities. It is easy to customise the various objects with unique properties and values. And it tries to do as much for you as possible, like pulling in company data and associating contacts and companies automatically, saving you so much time.

Cons: The only thing missing right now that would be valuable is multi-currency support.

The Easiest-to-use CRM Also Pack Lots of Punch

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, intuitive, easy to learn, provides all the basics anyone could want out of the box. You start to benefit day 1, without any customization or expensive consulting setup or support.

Cons: May be limited in certain situations, like sharing an opportunity with competing distributors, or integrating to ERP systems when that's really critical as part of forecasting process.

Overall: We've been a HubSpot partner for 6 years, and started using the HS CRM 18 months ago. I don't know what we did without it! For us it's almost purely a PRM (Prospect Relationship Management) tool, because that's what we use it for. There's almost no burden involved in using it, nothing but keeping in mind the features that allow us to all keep current on each prospect's context. I would heartily recommend it to anyone who knows they could improve with a tool that isn't a burden or a huge financial commitment. And HubSpot keeps improving the product based on user input. I couldn't be happier with it!

Recommendations to other buyers: You can try it free! HubSpot gives it away as "gateway drug" to its marketing product, which is paid subscription-based. So anyone can find out for themselves with no penalty or strings attached.

Allow your business to grow through choosing this CRM

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As deeper relationships you have with the client, as more he trust you and continue to work with your company and the chance that he can choose some other offers even with better conditions is minimized. So Hubspot can give you a chance to build such relationships through prompt reminds to contact the client in time, you will always see all the information of the certain profile not to forget anything during the communication with the customer to show him that your company really cares about him!

Cons: We had one a bit disappointed occasion with one of our managers. He said that he set the notification to do one important thing for the client, but the system did not remind him about that and eventually, we lost that client. Maybe it was a mistake of that person, but he was very upset too, so I do not think that he lies.

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Hubspot CRM is like Grandma's cookies... nothing else comes close.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very comprehensive as far as data tracking contacts, keeping organized with what contacts different staff is assigned, and communication methods built-in with the CRM. The ease of use is incredibly well thought out and appreciated.

Cons: My only gripe is that this software doesn't cater more to non-profits. I wish I could track financial data and more "donor-esque" information, but even some of that I am manually able to add fields for. Definitely not for donor tracking, though.

Overall: HubSpot CRM integrates other softwares like Gmail, and keeps communication seemless between staff and leads. The very friendly interface is invaluable - it's hard enough having a lot to do, I'd rather not spend weeks trying to figure out how to use a CRM well - and the software is robust. I can assign team members to leads, create deadlines, and know every interaction that a lead has had with us, all in one location.

Vendor Response

by HubSpot on May 22, 2018

Hello James! Thank you for finding the time to write such a detailed review of our product, we really appreciate your feedback! I'm glad to hear that you find the CRM easy to use and comprehensive! As far as room for improvement - I think your comments about making the product more nonprofit friendly are super interesting! If you have more ideas on this we would love to hear more about them at reviews@hubspot.com! Thank you again James for the review!

Endless Opportunity with a Significant Time Commitment

Sep 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HubSpot has allowed us to transform our web presence in all aspects of the game. We have grown so much over the years and one of the biggest things we have done is tied actual sales to different actions on HubSpot. Our brand recognition has increased, our new contacts to market has significantly increased and our web is sooo much better

Cons: Things change a lot and not all features are available in HS that are available through the original platform. Such as different features when you post on Facebook directly are not available in HS. The customer service has gone down a tad. I used to have regular calls with my account manager who would help with campaigns we would run. She would reach out to me proactively. They switched to a team feel January 1st and I have only heard from the team once and that was an issue we had.

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A fantastic all-in-one platform to track your marketing efforts

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Integration with the HubSpot marketing platform. This gives you the ability to analyze the lifestyle and activity status of contacts.

- Tasks allow you to be reminded when you need to follow up with people or other next steps that need to be done to continue moving prospects through the pipeline.

- Super intuitive, the UX of the product as well as any tutorial videos makes it very easy to learn and remember.

Cons: - Analytics will occasionally go down/stop working and there won't be any warning as to when it happens.

- No ability to merge contacts/companies. This would be useful for duplicate instances of contacts due to email variations.

- Better tools for help in forecasting deals.

Overall: Ability to track what our contacts are doing so we are easily able to qualify, segment, and properly move people down the funnel based on their actions.

Hubspot Sales Software has helped our sales team organize leads and to qualify new custpmers with speed and accuracy

Aug 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.

Pros: Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.

Cons: The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.

Excellent tool to help grow leads and increase your marketing outreach

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Since we started using this CRM it has not only enabled our department to better our communication with our prospects and customers but also create useful content that we are able to track through CTAs, forms and better our lead stream. It is hard to believe what our marketing strategy used to look like before this CRM. I strongly recommend anyone looking for a CRM to do their research and see what options are out there. HubSpot was the perfect fit for us and our growth has been amazing in the few short years we have had it.

Pros: This CRM allows you to better target your audience(s) and easily segment prospects, customers and engaged leads. This platform is the brains for any marketing strategy and is a must-have tool for those wanting to streamline and automate their efforts. Establishing great email campaigns, gating content with forms and creating a blog presence are just a few of the many benefits to having this CRM. You are also able to work with directly with HubSpot account managers to help with your growth and any questions you may have.

Huge resource to this VP of Biz Dev at tech startup

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't say enough positive things about Hubspot. I work in a fast-paced tech company that still operates with the start-up mentality. So resources and time are usually limited. Hubspot levels the playing field through connecting all parts of the buyer's journey to the web experience and allowing for smart, humanized automation. Because of our ability to target and execute smart if/then sequencing, we're able to allow our b2C experience be nearly entirely self-service. The conversion rates have been out of this world!

Cons: I do think it can be a tad expensive at times, especially when we haven't purged our unengaged contacts. However, when compared to the cost of building out a full team to create, manage and monitor the content, journey and user experience, it's still a great value.

Hubspot isn't just a CRM, it's a completely new way to run your business

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We implemented Hubspot CRM thinking it was simply a CRM but quickly realized that it is a way of thinking and interacting with all people, both internal and external to our team. Hubspot is best for teams looking to make the jump from where founders are doing all the sales to now having a professional team, even potentially distributed group, doing the sales, marketing, and anything else representing the business.

Cons: There is very little I don't like. The biggest challenge is that the system has SO MANY functions that it does take concerted effort to educate yourself and your team on how to best implement and leverage Hubspot. Fortunately, there are tremendous free resources Hubspot offers to make sure that your onboarding is smooth and ROI is high. To ensure this worked for us one person on our team worked to become facile with these resources and then was the directly responsible individual for learning and training people on our team to make sure we were efficient and effective. Don't try to learn it all, there is simply too much that is offered

Overall: HubSpot CRM handles the basics of a CRM system -- contacts, companies, deals, tasks -- very well. The user interface is easy to use and HubSpot update both the UI and the features regularly. Support is easy to deal with and quick to respond. Plenty of training materials and not that hard for users to learn on their own.

Left with no support

Oct 23, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I AM very disappointed with the customer service, billing, system issues not alerting of payment issues and not respecting customers!

Overall: I liked the ability to track the emails however not very accurate. I have been a loyal client even before becoming big and they have cut my account because apparently have been invoices unpaid. The system is automatic so the payments were taken automatically from the card. I was not aware of payment issues as they haven't sent any email or alert. They cut my account without even being aware of it and when I noticed limits on the emails I found out I was no longer on pro account I was on the free account. When I took the matter to billing they simply ignore me and just say I need to register again on the expensive plan. Nobody wants to help and I get in dead end with both sales and billing. I feel frustrated as I am one of the customer who helped hubspot grow and have invested in them to have to be left and thrown like that. NO SUPPORT WHATSOEVER!

Finally, CRM that makes sense

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern UI, not terribly expensive, does just everything I really need.

Cons: Not as widely used, so new hires have to learn it. That's ok though, because it's easier than what they're used to. They grumble at first, but after the transition, love it more than whatever they were using before.

Overall: Hubspot CRM feels like a tool you'd build if you'd been using bloated CRM software and were fed up with it. It has a much more modern approach that equates to better usability, and ultimately better results. It is a young product relative to others, but they seem to focus on what's most important to customers FIRST and so new useful features are added constantly. It's rare I run into a situation where I want to do something with Hubspot CRM but there is a limitation in the software but it has happened. I'd gladly trade this for a bloated, more complex and more expensive solution. I also love that it integrates with Hubspot's marketing tools.

One of the Best Free CRM in the Market

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Most of the brands I manage are Startups with a limited marketing budget, more often than not, I start marketing their brand using free services such as MailChimp, HootSuite etc. We needed a CRM and our options were AgileCRM, ZohoCRM, Bitrix24, and Hubspot. The requirements were simple, it had to be free, it had to play well with other integrations or at the very least have several Zap options on Zapier, it needed to allow multiple users, at least five people including myself, it needed to support tasks planning and scheduling. Another major need was that it needed to have an option for us to see all our interaction with each lead and track their lifecycle. Other features which we wanted but could live without were; email tracking, inbuilt email function, email campaigns and the ability to create and share documents within the software. Bitrix24 was a close second but Hubspot email tracking feature using Sidekick, and it's Clearbit integration through Zapier was a win. Another reason while I consider Hubspot CRM an investment to startups and small businesses are the inbuilt sales tools such as: Template, Sequences, Documents, Prospects, Meetings and Call Queue. Hubspot makes it easy for new users to acquaint themselves with the software through the inbuilt mini-tutorial. The simple and clean dashboard and organized tabs/dropdown options makes it easy to navigate the CRM. For features such as live messages and Reports, you'd need to upgrade to sales PRO at $50 monthly, but they offer a 30-day trial.

Pros: Email tracking feature Integrates with a wide range of marketing and sales softwares Task planning and management In-built Sales tools Ease of use with clean UI Low cost

Recommendations to other buyers: I think Startups and small businesses who are looking into low-cost CRM softwares must try this first and perhaps Bitrix24

Yeah! An easy-to-use CRM

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, automated functions and automation tools, being able to integrate the add-on with e-mail has been one of the most used functions daily, in addition to the extension it has with Google Chrome. It's great!

Cons: The present presents faults with my inbox and my mailbox in the CRM, however it was solved by problem and worked great. Also I like to have the information organized and link the contacts that work in each company to which I must provide my professional service, save time by searching either telephone numbers, emails or any task stipulated for each of them.

Overall: In general, this is a good product. And to a great advantage, I am currently doing the courses they offer online at Huspot Academy, I recommend them because they help your company's marketing or if you want to use it in a personal way.

HubSpot CRM is a Fantastic Tool for our Inbound Sales and Marketing Team

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the user interface, how seamless the experience is between marketing and sales, and how helpful the HubSpot team is. Whenever I'm trying to accomplish something, they're right there to help.

Cons: I have one complaint. Lead distribution. It takes 10 minutes to assign a new lead to an individual because the system is hunting for conflicting assignments. I like that part, but not that it takes 10 minutes.

Overall: As an early adopter of the HubSpot CRM, it's been awesome watching new features roll out. What started as a light CRM is now full-fledged. I had previously thought we would outgrow it, but after the last two years using the platform, I see no reason why that would happen.

I've previously used HubSpot's Marketing platform with a Salesforce integration, and the experience is night and day. For an inbound-focused organization, it's a much richer experience (especially for our BDRs) with HubSpot CRM. Everything we do is available on one pane of glass -- all social, email, landing page engagements, emails and calls. All in one system.

Recommendations to other buyers: Give it a try.

Hubspot is a journey, not a destination for Inbound Marketing Leads

Jan 08, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall, HubSpot is a robust platform for professional marketers looking to boost inbound leads. Here are the HubSpot features most importance to me: 1. Visitor domain tracking: The "Prospects" view shows you the latest traffic from known domains, which is a great asset for us as B2B marketers. 2. Referring domain tracking: With all that great content we're generating, it's important for us to know where cross-links get nested and where are next wave of leads may be emanating from. 3. Social media scheduling/campaign assignment across channels. HubSpot essentially has a Hootsuite built right into it - but no link shortener. I still meander over to bit.ly for that.

Cons: My primary gripe is the inability to do simple HTML template imports and editing for emails. There are CSS sheets (which is beyond my skill-set and interest level to futz with) and templates for purchase, but sometimes I find it easier to slide over to MailChimp for some campaigns to use my HTML existing templates. Then there are the little nit-picky items that could use their attention: column sortability, for example, or being able to clear through from a report to view a visiting domain summary - not just the known contacts summary. Also, the dashboard claims to be customizable, but there are limits to what a person can set as dashboard elements. There's no internal link shortener for social media blasts. Those are pretty drill-down user requirements, though not deal-breakers.

Recommendations to other buyers: Tip number one: remember that the nice people at HubSpot are inbound marketing evangelists, and they believe with all their hearts in a set methodology. If you are looking only for an email marketing platform, you may find yourself in over your head. To take advantage of HubSpot, you will need to think actively about campaign after campaign - and content, content, content! - that attracts inbound leads. But really, you should be doing that anyway, right?

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Best Free CRM Around

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hubspot is a great CRM for any small or large company who are looking for a simple way to have a workflow and saving all leads and contacts at the same time. Email templates, client tracking and much more. You will receive all of these features with the free version. Just enough to get the job done.

Cons: You have a limited amount of emails you can track on the free version. You have to upgrade your account in order to have more space to track emails, marketing tools and so on.

Overall: You can easily send welcome and follow up emails with a click of a button. This saves a lot of time for more important tasks during work hours. Another great benefit is that you can sync the software with your google email so you can do most of the work in Google rather switching back and forth from program to program.

Great, Low-Cost Solution for Straight-Forward Sales Engagement

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.

Cons: Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.

Best Marketing Automation Service

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HubSpot is used across our organization. The main departments that use it frequently are marketing, sales & design. It is also used to create content, analyze its performance, manage emails, post on social accounts, and provide insight on marketing activities and lead generation. The biggest advantage of this system is its functionality and the ability of the client to refuse from a large number of third-party services. HubSpot is the solution all in one. If you add here a cool and free CRM-system from HubSpot, you will get one of the best services for e-commerce. Also better support among competitors. HubSpot is easy enough to create and measure content on, but I think there is an opportunity to do more with in-depth analysis that HubSpot allows us. They are always innovating and adding new features. I really like this service.

Cons: There is no built-in search for the blog, but there is a Google search module available. At first, navigation may seem a bit confusing, but you quickly get used to it.

Great way to introduce automation to your sales team

Jan 26, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The basic end of the software is relatively easy to use, allowing new users to be up and running in an afternoon. Integrations are quick and easy with other systems from gmail to Salesforce. Once templates and sequences are up and running, sales staff can easily and confidently manage their own marketing. The ability to create offline tasks is a great way to formalise your sales processes, and get either your outbound or inbound sales teams closing more business!

Cons: It would be nice if the sales version allowed you to send on behalf of another user. Whilst you can see stats, set up templates and add contacts, when it comes to the crunch the person signing off the emails has to send them. Also, some of the limitations are far from clear, because upgraded functionality is always visible, if you have a mix of paid and free users this can lead to a lot of confusion.

Simple and easy to use, but still got some work

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: integration marketing sales
mobile app
easy to use
quick time-to-market

Cons: importing & exporting data
only one primary key

Overall: At our Organization Sales & Marketing are using HubSpot, and the integration between the CRM and the marketingapp is perfect. Our sales can instantly see the interactions with our website, mails, social,... So they can see what marketing has been doing with a specific contact and how to reach out to this specific contact. That's a very usefull feature to get that customer intimacy!

We are using the CRM from the moment it launched. Every problem or bug that we encountered we reported to HubSpot. In a couple of weeks thos bugs were gone, so thats wonderfull! Today the tool is becoming more mature. It offers more functionalities and its getting easier to use and to monitor. The only problem with the app is the possibility to have double contacts very easily. The only primary key is the email and the domain. It would be helpfull if it would be possible to decide which field we want to use as the primary key when doing an import into the database...

Recommendations to other buyers: udpate the cons

Simple to setup & use. Great features for a free solution. Perfect for small companies. Get it now!

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: . Quick to setup & use

2. Fully integrated to the HubSpot platform - no re-entry of data required

3. All interactions with leads & customers can be tracked

4. High level of automation to reduce the tedium of managing a CRM system

5. Record all details for your deals easily & quickly

6. Monitor your pipeline in real-time

7. Mobile access with the iPhone app

Cons: 1. No iPad app

2. For some companies, there are mission features - for example, territory management, sales compensation, quotation & order creation & tracking

Overall: Benefits realised:

1. Closed the loop between marketing & sales

2. Improved employee productivity significantly for our lead nurturing tasks

3. Team & performance made easier with the reporting tools & dashboard

Great Service, Always Improving, Amazing Customer Service

Dec 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Workflows, ease of blog publication, UI, their support team

Cons: Text editor has some flaws. I've found the reporting tool lacking at times.

Overall: I have been using Hubspot for the last 6 months as part of a new role within my organization. Having never used the product before I was amazed how easy it was to complete the majority of the tasks within Hubspot.

Hubspot has world class customer support. Any time I ran into a problem I couldn't solve on my own, their team was only a phone call away and they would do everything they could do solve my problem. In the rare instance, the representative wasn't able to immediately find a solution, they'd tell me they were on it and get back to me a few hours later with an answer. As a bonus, they're not only dedicated to helping you complete your task, but they're actually a pleasure to talk to.

The Hubspot platform is easy to use, intuitive, and a powerful marketing tool. There is a lot of great functionality, but my personal favorite is the workflow tool. Here, I have been able to create a number of marketing automation and even A/B test treatments to see what works best in delivering my product to my clients. Plus, they just revamped the look of the workflows so they're even easier to use and look so good you could show them to a client and they'll go "Wow!"

My only criticism of Hubspot is that at times the text editor has proved lacking. For instance, it will bold your text easily but won't always bold the accompanying bullets, to do that you have to go in and edit the code. Other minor annoyances include it indicating what size font you're using but not indicating in the same fashion in the drop down menu what font style you're using.

Recommendations to other buyers: Not at this time

Effectively Measure Sales & Marketing Efforts To Increase Leads with Hubspot

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: At Docking Drawer, we offer in-drawer power outlets to both the consumer, specifier, and construction markets. This being an innovative product, one that¿s created an entirely new product category, we¿ve struggled to accurately measure our sales and marketing efforts, especially through the rapid growth we¿ve experienced in our first 2 years of business. Without the ability to calculate ROI for our on and offline advertising, it was impossible to identify the most effective strategies for our business. After trying several software products, we found our solution with Hubspot, whose CRM, marketing tools, and detailed reporting features not only solved this fundamental problem with measurement but whose platform has become an intricate part of our everyday sales and marketing efforts.

With accurate data, we¿re able to better serve our customers. The knowledge of which inbound marketing strategies are most effective - and where, when and how visitors are converting on our website - allows us to strike the right balance between educational and sales content and improve the specification process. This, in turn, has resulted in higher conversion rates and an increase in leads.

Pros - Hubspot platform is simple to use yet super powerful. Strong metrics everywhere you turn - Ads, Landing pages, etc. Hubspot employees - You know how most companies have that one rock star who customers love? Well, Hubspot seems to have a 100 rock stars at the company. Everyone is bright, helpful, and most of all is an advocate for your business. My implementation specialist made simple suggestions that have had a huge image on our business. If you ever need help, the Hubspot Academy is great for quick answers and support is fantastic for more detailed questions.

Cons - If you asked me about my previous sales and marketing platform, I could give you a list of cons. With Hubspot, it's hard to find something that drives you crazy or limits your ability to the point that you would want to complain about.

I have used many CRMs and Hubspot is by far my favorite.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If I typed out all the pros of Hubspot this would be a novel. That being said I believe that Hubspot's biggest advantage is ease of use for the end user. For some reason UI and UX is overlooked when it is not customer facing. When evaluating CRM software upper management seems to place a higher emphasis on analytics and reporting than they do understanding how the software will be used day in and day out. Reporting and analytics is important, but how accurate is all of that information if your employees are cutting corners logging data into the CRM?

Hubspot does an incredible job increasing productivity and taking the tediousness out of using CRM software while providing upper management the reporting capabilities they need to be successful too.

Overall: Increased productivity and clearer insight into my companies sales pipeline.
Hubspot is always coming out with cool new features and constantly partnering with innovative companies. I spend more time exploring new features and integrations than I should.

It's free, try it out. You will love it.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since I use the Marketing platform, it was a natural fit to try out the CRM. I am glad I did, it is great, especially for a free service. It is so intricately woven into the system I spend 99% of my day in and it helps me serve our leads and customers in a way that is natural. I can't live without it.

Pros: I love that it is connected to the Marketing Automation Platform and they are planning on adding even more functionality and integration to make it even more seamless. The features are constantly being built out and developed to make it a more robust system.

Cons: Some basic features are missing, but planned and they are very open to adding new features that benefit the user's experience with the platform.

Capterra-loader

It is a support platform for CRM that allows me to grow my business in a simple and practical way.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows me to individually and personally manage the attention status of each client of my business. Previously I did it through a spreadsheet but it took me a lot of time and effort to keep my client database updated. By using this tool I could easily organize the situation of each client and take control of each one of them daily. Promoting my sales and improving the relationship with my clients. Additionally, it is free.

Cons: I am working hard to identify their weaknesses, but I still can not determine a disadvantage. The set of benefits offered to small and medium enterprises is great. The only thing that could generate problems is a bad Internet connection.

Overall: I am very excited about the incorporation of this tool in my company. It helped me completely change my ability to manage my relationship with my clients. My sales have increased and my clients are better and better served. It is a very versatile tool, it offers me great advantages in terms of the notification of offers, promotions and prices.

One of the CRM tool in the market

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hubspot is a versatile tool that comes with the least complex control panel and has some of the outstanding features. Its use for sales is equally profitable, as for marketing. I like the ease of use, even non-technical people can download content and use HubSpot tools. In addition, I like the user interface and step by step instructions that make it easy to use. Now we use HubSpot for everything - although we are still only exploring all the possibilities.

Cons: Landing pages can be better. Also for those who do not have knowledge of the development, it is not easy to work without a developer. Additions to reports should be really free. Our client wants these basic reports to be free, but it's not. Also, their integration with Salesforce isn't the best.

Does it all, very reasonable cost

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I call HubSpot a swiss army knife -- it has everything you would need, all the tools work well, though each tool is not necessarily best in class. After years in enterprise, I am now a consultant and was wondering what I can recommend for small-mid-companies who need marketing automation. Most are using a somewhat scary mix of Mailchimp, spreadsheets, social media posting tools, and Wordpress add-ons. HubSpot is an integrated, blended tool. Best thing about it is that it enforces best practices. If you use it right, you are doing marketing right -- personas, buyer's journey, outbound, inbound, analytics, etc. Implementation teams are awesome. But make sure you are ready -- during the implementation period, you would be wise to put all your attention on this to climb the learning curve as far and fast as possible.

Cons: You need a dedicated person to run this and to manage your marketing programs. Do not think someone can be "the HubSpot guy" as a side job. Watch the costs. You need to manage your lists. Mautic is an open-source alternative -- really great but you need some technical chops in-house.

My Saving Grace

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love my ability to track when emails have been opened by prospects and when they have downloaded any documents that have been attatched. Shows me how serious they are or not. Also, like the ability to create meetings right from the Inbox.

Cons: I wish it integrated more with other systems. It can integrate with Zapier so that's awesome, but I'd like for it to link up to some of the chrome extensions I have to help me track leads.

Overall: Gained control of setting appointments, I gained the ability to track more accurately my leads through their email features, landing pages, and appointment scheduler. My closing ratio is higher because of Hubspot.

Best I've Ever Had

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The agency I work for uses HubSpot for our full package inbound clients. Having also used, and still use, various (admittedly free versions) other tools for sending emails, managing contacts, scheduling social, blogging etc; HubSpot is more or less as good if not better than anything else I've used. What sets it apart is that all of the features are there in the same package. The other things which put it streets ahead (not that I use the data that much in my own role) is the profile/user tracking and history which is a God send for sales teams. It's also great for analyzing marketing material performance and tweaking things from one campaign to the next.

Pros: Data tracking and presentation is excellent. The Workflow building tool is simple yet allows great depth. The customer support team are great.

Cons: Social management isn't perfect and neither are some of the design features (such as for designing CTAs for example) but they're good enough and are sure to improve.

Recommendations to other buyers: Speak to the support team and any specialist users you know to make sure you get everything out of the software/platform.

Capterra-loader

The best Free CRM software EVER !!!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Track prospects through all stages of the sales funnel with intuitive and simple to use dashboards. The email service is better than SalesForce and others. An inbound marketing software that's super helpful on tracking prospects in the sales funnel.

Cons: I don't like that each user only can use just one email to be tracked. So, if a person has more than one email, it doesn't track the other email.

Overall: The chrome extension helps me to find all the peoples email id via my Gmail. It also helps me to know about my site subscribers. Whenever I got mail from no reply mail, extension helps me to find other mail where I can write them It is very awesome.

The best free CRM in the industry

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The bi-directional email integration with G-Suite is the biggest time saver for me. You can send emails from within HubSpot CRM and it goes out directly from your company email and when the email is replied to, it is automatically captured and stored in the contact record. Other great areas include the Deals and Tasks sections.

Cons: The API needs to be enhanced to allow creating and modifying tasks and adding noted to the contact records.

Overall: I am able to accurately track my sales activities and manage tasks and opportunities. I am also able to integrate this via Zapier to my other email marketing, e-signature, and communication tools.

HubSpot is an excellent CRM! It integrates with the HubSpot marketing platform and is easy to use.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SimulTrans moved from SugarCRM to HubSpot CRM to integrate with the HubSpot marketing platform used by our company. It provides centralized intelligence of marketing and sales activities in a unified platform. Our sales team receives more leads, closes more deals, and spends less time on administration. Our company benefits from greater efficiency, lower costs, and increased revenue.

Cons: We have complex commission reporting requirements that the HubSpot reporting add on could not accommodate. We used a connector from cData to access the HubSpot CRM data from our JasperReports Server to calculate commissions.

Overall: HubSpot brings more leads to our sales team and allows us to win more customers. We benefit from greater efficiency, lower costs, and increased revenue.

HubSpot makes automation easy. Any time I have an issue, customer support is quick to help.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is definitely my favorite part right next to the fact that I can design an entire campaign and basically "set it and forget it." The analytics are very helpful, and give the entire team insight into what is working, and what can be improved. There is a huge library of resources that I can check out as much as I want, anytime of the day to help me build my skills at my own pace.

Cons: There are a number of areas where I wish the customization was easier for me and did not require developer intervention. It's an expensive product that sometimes requires significant additional expense with a HubSpot agency to help get projects over the finish line. But overall, it is still an amazing program.

Overall: Makes life as a Marketer easy.

HubSpot does it all!

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think HubSpot CRM is the way to go especially for smaller companies.

Pros: It's clean, relatively easy to use, and puts almost all of the functions needs for sales and marketing in one spot. It also has measures in place to ensure that the data is as clean and organized as possible. It makes collaboration between sales and marketing teams easy. They also provide in-depth training materials to help get going.

Cons: There are some features that are missing especially on the sales and CRM side. Reporting is not as customizable as Salesforce, but definitely cleaner and easier to set up.

The best CRM for a startup and SMBs

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using Hubspot CRM for several projects and I can say that has the essential features required for a tool of its kind. You can keep track of customers, companies, emails, phone calls, assign tasks, record deals and know where every customer is in their life cycle. A cool feature are the bcc and forward emails that you can use with every email platform so for save a contact with a customer you just have to forward the email to your own forward email or send your email with de bcc email in the bcc field. Every email sent from Hubspot CRM is tracked for openning and clicks.

Pros: It's free and with no limitations at all. It has all the basic features you need to start using a CRM and even go to advanced levels. Hubspot is a trustworthy brand and the product is excellent for begginers and advanced users.

Cons: Doesn't have an app to use it in your smartphone.

Recommendations to other buyers: If you want to start using a CRM this product is really good. You don't have to pay anything and it has all the features you need and if you don't know how to use it it has a very good documentation.

Great SASS for large organizations

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I love the platform and have used it personally in my business, and with multiple clients. It's a great tool and it's functionality is a huge plus - if you are at the level where you need this type of support.

Pros: The platform is really large and offers a lot of functionality. The ability to manage social, email, customers, and workflows is incredibly valuable - especially if you have a very large audience (5k ppl on your list or more).

Cons: While it's terrific for large companies, it's a bit large for smaller companies or startups. The price can also be prohibitive if you have a limited budget and small audience.

Easy to use CRM with great customer service. Dashboards and user experience are clean.

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ability to make lists, contacts, easy to export. Follow contacts through the customer journey. Make conditional email lists, add custom fields. Custom forms and ease of integrating new forms and lead generation content.

Cons: Need to learn a lot of the features with videos and ready the Q & A section to get a feel for the the dashboard. Customer contacts imports and exports can be tricky at first. Setting up analytics and integrating all the email components.

Overall: more leads, more contacts. Ability to create custom fields for new content. Smart Forms and lead generation sharing with marketing and sales.

Used properly you can save yourself a lot of time and increase your productivity significantly.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tasking and Filtering, tasking keeps my days full of relevant contacts and filtering allows me to find more if any days are quite filled

Cons: I dislike the notification tab at the top right, when it says I have 10+ I have to check it, but it is almost always just telling me things that are due today, I have the tasks tab and the email reminders to cover that ;) It's no big deal though, I have learnt to ignore it.

Overall: Visibility. It has allowed to to manage my contacts in the same way I used to but now all in one place and so much easier, it is easy to get a view of what activity is happening across the whole team and with the custom filtering you can pretty much get any sort of information you want to track. It would be close to perfection for me if I could run a filter by call length ie anything over 30 seconds etc

Great Cloud-based CRM

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really liked the user interface of HubSpot CRM. They created an interface that simplified the CRM processes and made it easy for our team (even those who were not so tech savvy) to easily use the platform.

Cons: There are limitations on the free version which is natural to expect, but those limitations forced us to consider upgrading to the paid version or looking for a cheaper alternative. We didn't have any problems with HubSpot CRM other than we were able to find different software that did what we needed at a freemium plan.

Overall: Saves us time and made it easy to track leads, accounts, deals and sales. One of the best features is the ability to type in a web address and the program can auto-fill the rest of the business information it finds online.

HubSpot has it all! We switched from 1CRM

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We moved from own-server systems to cloud hosted 1CRM, touted as seamlessly offering everything, but we finally gave up on persevering with half-baked and really unfriendly functionality, and even putting up with the rude and disdainful "support" of paying customers, when we got the big red "your data is not secure" warning. So much for SugarCRM and this 1CRM derivative. We considered Salesforce, where we had been in a previous life, but then we tried HubSpot. Well ... after a few minutes really simple setup, we created a few test situations, and found all the legwork was done for us faster than we could type, intuitively, and surprisingly accurately. Fantastic. This is what software is supposed to do - not give me the runaround then treat me like a fool like 1CRM and support from Visual4 GmbH did, but help me, think for me, and make my life easier. Much, much, easier. Go HubSpot!

Pros: Super intuitive, excellent UX, great to use, simple setup, guides you through all the steps, mega friendly. This was such a relief after our nightmare with 1CRM.

Best Marketing and Sales Automation Software in the Market

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: They also have an amazing customer success team that assists you to maximize your investment in HubSpot. A team of dedicated marketing experts will walk you through planning and execution of all your marketing initiatives to make sure that you reach the goals that you aim for through HubSpot.

Pros: Marketing and Sales automation all in one place. If you work in Marketing or Sales, HubSpot is a Must-Have! If you are in a Sales team, HubSpot reduces the burden of the Sales process, from lead generation, client database, to deal management so that you can effectively engage with your customers and prospects. If you are a Marketer, HubSpot provides a centralized platform that will let you work on all your marketing initiatives, from email, social media, blog, website content, and analytics.

Cons: Set-ups can be tricky at times, however, they have a great customer service team to help you out anytime.

Hubspot makes a content manager's job easy!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's so easy to use. It has all of the things I need in one spot so I don't have to keep switching tabs to look at analytics or social media or blog posts.

Cons: It takes customer service several hours to get to a problem, the spell check isn't great, transferring content from here to another platform is difficult.

Overall: I love all of the tools in Hubspot. I can do social media, blog publishing, email marketing, and CRM all in one spot.

Recommendations to other buyers: I really like the ease of use. If you need all of the tools, it definitely beats paying several different bills per month and having to navigate and learn several sites.

User friendly

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Use ability of the software, and activation is very fast, only takes 30 seconds, like that the tiers start from free.

Cons: Deal stages want to be mapped to marketing better. Workflows and lists and deals and contacts need to be more intuitive. Everything is very manual. If a stage is met to a trigger it should move over.

Beyond deals, I want to export to do more to calls right now it sits there.

Importing companies needs to be better at deduplication.

Have multiple emails to one contact, so if salesforce do it why not hubspot.

Capterra-loader

Love that it ties marketing/Inbound, sales into one easy to use platform

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use, the ability to customize my view, snippets and templates under the sales upgrade are helpful too. Decent reporting

Cons: Don't like that you can't assign a task to more than one person, the formatting of the email doesn't work & don't like that you can create customized tags which would allow us to filter results based off the tag

Overall: Ties all of our sales and marketing efforts together. Great for remote teams like WebPunch. We like it but wish it had some small features/improvements.

Vendor Response

by HubSpot on May 09, 2018

Hello Ginger! Thank you for leaving us this detailed review! We really appreciate being able to receive your feedback on our product! I'm glad to hear that you have found our product easy to use and the customization abilities to be valuable! As far a your comment about tagging multiple people in tasks, I would highly suggest giving the ideas forum post at the link below an upvote: https://community.hubspot.com/t5/HubSpot-Ideas/Assign-task-to-multiple-people/idi-p/11096 In addition, I would love to hear more about your idea for customizable tags that could allow for more advanced filtering. If you are open to continuing the conversation, we would love to hear from you at the email address provided. Thank you again for your review Ginger!

My personal agenda, but now taken to the digital field

Feb 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hubspot CRM, is sensational, I started using it recently and without a doubt it has become my best ally. I can have my information stored by companies and those who work in them, including telephone numbers, emails, schedule meetings, call calls or track emails. The best you can have in its functions, is the extension you can have with Google Chrome because it lets you know if they saw your emails sent you see the news and others. It is gratifying to be aware of what happens in a single application.

Cons: Really, HubSpot works perfectly for me, when I get emails from tasks with my reminder, the only thing that can have failures when working in a group is that it takes time to update all the information as we are a large group working on the same tool However, it is accessible and functional for all who use it.

As a marketer, I primarily use the CRM for contact info and visibility on lead conversations for ref

Sep 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part about Hubspot products is they're essentially foolproof. It doesn't take long to navigate tools and find what you need. Everything does exactly what it says on the tin and works well. Seeing a lead's history of interacting with your brand online is pretty mind-blowing and really helps you understand what channels are attributing the most.

Cons: This isn't relevant to the CRM, but I'd like to see a big revamp on the keyword tool. Similar to something like Moz. I Know topic clusters are a focus now, but clients like to see progress in ranking on important keywords. Moz's setup is a go-to for me, but it'd be great to have something similar for Hubspot.

Finally something designed that salespeople will actually use.

Dec 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is truly designed for the mind of a salesperson to use. It's easy, clean, makes sense and saves people time.

Cons: Unless you have the reports add on, seriously robust reporting can be a bit of a struggle.

Overall: The single best part of the HubSpot sales tools and CRM is that salespeople actually USE them. They're not just user-friendly; they are designed with salespeople in mind. The tools help save salespeople time by doing some of the formerly manual and cumbersome work for them! Plus, the way the pipeline and deal stages work - they actually are easy to use and report back with not just designed for top level executive reporting. Plus, as with all HubSpot tools, the training is fantastic (inbound sales methodology AND inbound sales software training is available) as well is their consistently great support.

Great CRM Tool for Teams

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how it easily integrates with lead generation tools like adwords.
Easy task assignment.
Pipeline management are great. We were able to evaulate the health of our pipeline with the tool.
Easy to work with a lot of contact and company data.

Cons: It takes a while to get used to, but other than that, the tool has very few cons.

Overall: Very good. They have a live chat that helps out with customizing the tool to fit your specific company needs.
They are very attentive and have created a tool that is fully customizable to any team size and company need.

Great CRM tool for growing businesses and teams!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The beauty of HubSpot CRM is the ability to use it for FREE at first and then to continue using it as your grow your business. A lot of companies will default to using a "more powerful" CRM but not many think to use both. If you use HubSpot CRM as a layover for the other CRM you're using (Salesforce), you can improve the information your reps get and augment their experience.

Pros: HubSpot CRM makes managing contacts and their associated deals / companies much easier than any CRM I've used in the past. HubSpot CRM contact management is awesome. You can really easily change lots of contact data or ownership, something SFDC is sorely missing.

Cons: HubSpot CRM has room for improvement on custom views. The ability for reps to update or view different fields is a little too open.. the recent BETA release is really making great strides to help fix that though!!

Recommendations to other buyers: Just try it. You don't have to commit to anything, it's free.

Room for improvement, which HubSpot does continuously

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Personalization capabilities are up there with the best of them, letting you see exactly what you want to see about any given contact. Custom fields let you customize even further, as do custom dashboards and views. The HubSpot CRM is all about giving you and your sales team flexibility and insights.

Cons: Difficult to get the views you want by company, which is crucial with the rise of account-based marketing. There are workarounds and the add-ons help, but this should be part of the basic package.

Great CRM, wish they offered a simpler marketing equivalent

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: HubSpot has awesome marketing content and helpful blogs, templates, downloads, etc. I love their content so I had to try their CRM since it's free. I was using InfusionSoft for automation before but their CRM was not good. HubSpot's CRM is clean and easy to manage.

Pros: Like with anything, you can't beat the free price tag. You actually aren't really missing out on any features with the CRM either. I love being able to create custom fields that relate to my needs then sort or search my clients and leads to segment them.

Cons: This con extends to HubSpot as a whole, not the CRM specifically. I wish they offered a minimalist or watered-down version of their awesome marketing software. The price tag is just beyond what I can afford/justify but I would love to be able to use it.

Recommendations to other buyers: If you need to integrate your CRM with any other software, just check the list of compatible integrations first to make sure it will work.

Capterra-loader

A place where our Sales&marketing teams work together!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It made me aware of the power of data and information. It made me use this data and information in order to acquire new customers. It helped our sales and marketing team to understand each other - we all share the same information and have the same point of view!

Cons: Some technical stuff could be improved such as copying deal values to contact property values. This is something we really miss!

Overall: It helped me understand the sMarketing concept and SLA lineup. And most of all, it put me a few years ahead of my competition!

Outstanding features but missing key elements.

Feb 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great price. Easy to set up. Great feature set. Outstanding (!!!) support. These folks are head and shoulders above salesforce while being a much smaller, (much,much,much) less expensive option. Month to month billing. (again SalesForce, get over yourself.) Great Start HubSpot! Thank you for being a Human Being about supporting your paid products (I am talking to you Google, SalesForce, Zoho, etc! Yeah I said it...The age of "I am sure one our customers will support you in the forum." is over.)

Cons: Lack key features for location specific sales. For example, you can't search for a company by its address i the Global Search Bar. They seem to focus on Sales through a Marketing perspective. Feels like they lack Sales People's input in the design. They miss some obvious items.

Customers with high caliber and immediate attention.

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited with HubSpot CRM because I have managed to carry out a client project at a higher rank, thus establishing a better response rate and each client of very high rank in my company.

Pros: The best thing about HubSpot is the interface in a definitive way, since it provides comfort in each section that is researched and also, it provides the necessary characteristics to be able to establish a connection with a client and generate more income.

Cons: I have no complaints about HubSpot, the truth is a development that has achieved excellent results and has met all the expectations it offers, it is a compromising software that complements the user who uses it very well.

Most cost effective way to generate quality leads

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HubSpot is born out of the inbound methodology, a highly effective approach to lead generation. They have built an end-to-end marketing and sales platform based on that methodology. Nobody else comes close. I trust them immensely to continue to innovate along that mission.

Cons: SMS in the CRM, android CRM app has limited functionality, not a fan of the wait time between product announcements and rollout

Overall: I grew my software company from 10 leads per month to 300. It literally changed my life.

It took some time to get things set up, but support was great to works with us to customize

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the ease of use in tracking lead flow, contacts, deals, and companies I am working with. It is easy to import data as well, and there are some great features when adding that will repopulate certain details that might already be available. This makes it easy to add information.

Cons: Without paying more, sometimes there is a limit to pipelines that can be created. Since we have multiple teams using the software, there has been a need for numerous pipelines so the limitation has kept us from adding some pipelines that could be helpful to certain teams. We could upgrade to add more, but it doesn't make sense at this point.

Make Marketing easier with an All-In-One-Tool

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is a lot to like on HubSpot. You can find nearly everything inside the tool, from Marketing Automation to reports. But I really like most the opportunity to change immediately everything on our website - I don't need an IT admin.

Cons: You really need a lot of time to get common with the tool. But it's worth the trouble. No other tool can give your more data in one.

Overall: We can easily measure our ROI and learn a lot about our customers/contacts. And we save a lot of time because of Marketing Automation.

Capterra-loader

This is a powerful Marketing tool. If you have the right content in place!

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, powerful and helpful. We have been using HubSpot to help our clients to streamline their online funnels with amazing results. The HubSpot Stack + Problem/Solution content is the right formula to generate demand for your organization.

Cons: Learning curve. If you really want to see the result of inbound marketing and use the tool at full potential you really need to adopt the inbound mentally across the entire organizations. Your team needs to dedicate time to learn.

Capterra-loader

Great Support, Easy to Use, Expect to Pay for Advanced Functions

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Hubspot CRM integrates easily with Hubspot's marketing software (obviously) and allows your sales team to have an easy to use CRM. All of the basic tools are in the free version so it's easy to get clients who have never used a CRM into Hubspot to try it out. They also have the best call-in support I've ever dealt with.

Cons: While the free Hubspot CRM is a great basic tool, if you want advanced functionality like multiple pipelines, live chat, calendar integration, sales automation, etc. that costs extra. Like most freemium tools, I found I started with the Hubspot CRM and found out I needed all these extra tools that cost more money. By then, you're either too deep into using the Hubspot CRM to switch to a less costly one or you pay extra.

Overall: Easy to use CRM, basic for technologically challenged clients, helps connect sales & marketing

What i think if hubspot

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how all the elements of content marketing are integrated into an easy to use interface that is stable, easy to navigate and logical.

Cons: The social publishing tool freezes a little bit too much

Overall: Without Hubspot I would hate the job that i do every day, content marketing, blogging, set optimization, social media marketing, email marketing, the whole Shabang. So thank you hubspot for making my job more enjoyable!

Recommendations to other buyers: Maybe for the Latin American market the cost is a bit of an issue. I am not sure how that can be addressed, but i just wanted to share my opinion.

HubSpot CRM - nothing less than awesome (and FREE!)

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with the marketing platform, Sales software, and other integrations. Allows ease of lead management and visibility of analytics that both support the sales, business and wider team. Customisation is unlimited and customer behaviour is fully tracked. And it's free!

Cons: Can be lightweight for some of our clients but suits us perfectly. Suppose its still relatively new compared to it's competitors but that just shouts potential.

HubSpot as Used for Managing Social Media Accounts and Writing Blogs

Nov 19, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: HubSpot, most conveniently, is a nexus for so many needs and functions that your website depends on. It covers sales figures, visits, article creation, leads, social media posts, and more. You cannot only monitor the production of these things, but their overall effectiveness. This crucially democratizes the results brought by the collective efforts of a team, results which would typically reach those employees at the discretion of the bosses with access to that information. In short, HubSpot is convenient and aids every employee in feeling invested in day to day results.

Cons: As we know, software programs are ever-changing and never perfect. There are minor inconveniences, such as a lack of drag-and-drop options for photos. HubSpot is not perfectly compatible with smartphones yet, in the Safari browser on the iPhone, I am unable to alter social media phrasing and links. These problems aren't terribly significant, and I am sure they will be fixed with time, but they nonetheless leave more to be desired. And of course, there are occasional glitches, such as double postings on social media, or a posting that goes live on the site but takes an hour or so to register on the Published page on HubSpot.

Recommendations to other buyers: HubSpot is a proper investment, but you must be willing to put in extra work, time, and financial requirements to take advantage of its features. You must not only desire to have comprehensive depictions of your site's efficacy, you must desire to continually expand your web pages, web presence, and overall seductiveness of your website. This demands resources and ambition, and you ought to be willing to employ each considerably.

Great product - hands down the easiest to use and implement.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to implement & train to use the tools, exhaustive toolset, integration with Salesforce and other popular software, great innovation - new things are coming out constantly and the tool is improved.

Cons: Part of improvements means changes, and sometimes the changes come in piecemeal, meaning that the UI is buggy and sometimes you do things one way on one screen and then another screen has you do it another way. Inconsistent experience.

Overall: Great way to run a marketing program!

Hubspot has great tools for a small to medium business

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For my sales team, I like the task list and reminders you can create so that leads don't get lost. I like that I can see any contact that has happened, and I can see how a lead came to us, what pages they have been on, etc. It just gives me the visibility I need to hold my sales team accountable and also to really hone in our marketing efforts.

Cons: We don't pay for reporting from Hubspot, so I don't know if that would make some of the reporting easier, but I find it difficult to calculate things like close rates, and other KPIs with out doing a lot of manual work.

Overall: It keeps my sales team organized and accountable!

Most Improved CRM

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our agency began using the Hubspot CRM during the early stages when it offered a handful of functionalities at a fraction of the cost of a robust CRM such as SalesForce. Since then, the product has continued to add useful and user-friendly features, out-bidding its competitors both for our internal teams as well as for the sales enablement contracts we take on.

Pros: User friendly, lots of features, simple, continuous improvements

Cons: Not a ton of integrations with other platforms...yet

Recommendations to other buyers: Great bang for your buck. Give the free trial a try before being sold on another CRM

A little TOO enthusiastically innovative?

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used the Marketing side of HubSpot for 2.5 years and absolutely love it, but we've only recently started using the CRM. As we expected, the system is extremely flexible and we've been able to customize it to meet almost all of our needs. Our HubSpot representative has been a tremendous resource for us and has been extremely responsive to our requests for assistance and recommendations for the system. We have submitted several ideas for improvements that will help us with our specific use case, such as creating hierarchies for sales teams and areas (for example, we have an Area President who manages a team of Sales Officers, and we'd like for them to be able to see only their team instead of the entire organization, but it's either you see your own or you see it all). HubSpot is wonderful to accept, thoughtfully consider and often implement feedback and ideas, which we love. The ONLY problem we've found is that the system changes and updates often, in our case it has changed during our training, so half of our team has seen one set of features and a certain look/feel while the other has a completely different interface. The functionality seems to be the same but we've had to find things mid-training-session which hurts our credibility with folks who are skeptical about using a CRM in the first place. We also encountered an issue with functionality on Internet Explorer and were told the system was built to run better on Chrome, but our IT team prefers that we all use IE so we had to create some temporary workarounds until the issue was resolved. I love HubSpot's spirit of innovation and enthusiasm to upgrade and improve, but in this case, it was a hindrance.

Capterra-loader

One stop shop for your business development team

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Each contact and company houses all the information (contacts, deals, notes, attachments, etc.) that your team will ever need to know about. Makes it very easy to reignite conversations with stale prospects long after the last touch point by sharing relevant content.

Cons: Some of the reporting features need to be optimized so that you can get a better idea of the last time a lifecycle stage or similar field were changed and not just "modified".

Hubspot delivers the Holy Grail...

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our business was suffering from having two versions of the truth! Split data sets, split sales pipelines, disjointed strategy, notes in emails, information in peoples heads... Hubspot solved all of these issues instantly. We now have a streamlined way of managing all of our new business, existing business and marketing activity; all interlinked, all working together. Hubspot delivers the Holy Grail ¿ one version of the truth!

Cons: Like all other CRMs and marketing platforms, Hubspot needs some up-front work to get your data and BI together. But once your set-up, it saves time everyday.

Capterra-loader

Great CRM tracking

Jun 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The best part about the Hubspot CRM is that you can have all of your interactions with a prospect either within the Hubspot portal or then tracked on the portal. Every interaction is then recorded and each team member has a better understanding of what is going on.

Cons: The connection between the Hubspot CRM and Hubspot Marketing in terms of prospect/ contact tracking is just okay. They need better information that unites the two aspects.

Capterra-loader

The perfect tool to efficiently manage the relationship of my company with my clients

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I started using this software on the recommendation of some friends. I never imagined how it would help me improve control over the attention I give to my clients. It allows me to keep detailed control of the contacts made, dates, hours, customer data. It helps me send email directly from the application. It has helped me increase my sales and improve the satisfaction of my clients.

Cons: The software depends on a good Internet connection. Requires a URL or website to start the process. But after this step, you can count on the benefits of the system.

Overall: It has helped me improve my sales easily and simply. The software helps me control the sales management of my clients. I have improved the perception of the service of attention to my clients and this has increased my monthly income remarkably.

Vendor Response

by HubSpot on May 09, 2018

Hello Rosa! Thank you for leaving us this review! We really appreciate you finding the time in your busy schedule to leave us such a detailed, constructive, review! I'm incredibly happy to hear that HubSpot has helped increase your sales and satisfaction of clients! Are there certain tools within the product in particular that you really enjoy? If you are open to continuing the conversation we would love to hear from you at the email address provided! Thank you again for the review Rosa!

One of the Best CRM Tools Out There

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Implementing this product was very easy in comparison to other CRM tools. We have an Enterprise account and all of the help that was given to us made the transition painless. Their support team is phenomenal and our account rep is fantastic as well. They're making advancements all of the time to the tool which is making it better and better.

Cons: If comparing to other CRMs that are larger, it's missing a few items. However, they are constantly asking for feedback and then implementing changes to better their product. As a consumer, I like that I can see the company bettering themselves.

New software for us

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Although I'm not in sales, which is who mainly uses Hubspot within our company, I find it very useful to be able to keep important details about a project centrally located. Within our company, it seems there duplication of efforts since we have to keep a lot of information in two places (our ERP system and Hubspot) but we'll be working those nuances out over time. Been using for less than a year.

Pros: Central location for all tasks/notes/communications for customers/accounts. Easy to track where things are at withing project/account and who has interacted with customer.

Cons: My biggest frustration with Hubspot is that if you have a note started and they've already been @-tagged, then you have to start a new note or they dont get notified that you've re-tagged them. I think that might be changing in a new version, but havent seen it yet.

Excellent CRM for small business

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hubspot has been our organization's first attempt at using a dedicated CRM, so my review is admittedly not going to be the most informed. With that said, I am very satisfied with the platform and its functionality, and it has allowed us to stay much more on top of leads than we ever were before - this has resulted in a significant increase in our sales volume. On top of that, I really enjoy the email tracking, and feel that this really helps our communication with clients and leads flow well.

Cons: Given that my CRM experience is limited, I have not encountered any particular cons. So far, I have just felt that our own discipline in logging into the program has been the biggest downfall, but that's our failing, not the programs.

Profession user friendly

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. The emails interact with your sales process. I can see when my clients and prospects and open my emails and download the documents. This lets me know if they've received the proposals and a possible level of interest.

Cons: I don't like the scheduler much personally because there are easier tools out there to schedule meetings. I think hub spots could be more interactive.

Overall: A cohesive hub to house all clients and prospects and leads.

Solid platform with all the tools in one place

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: - User friendly dashboard makes it easy to navigate around the different solutions
- Lists and Boolean rules are very easy to create
- Fairly slick email design capabilities and templates
- You can track the lead source of your inbounds which is really valuable in enabling you to track marketing channel ROI

Cons: - Works best if you host your website with Hubspot, if you don't you lose a lot of website insights and metrics as their tracking is not sufficient.
- Very expensive product and you can get a lot of their premium features with smaller automation software companies

Helps us track ROI and close more deals.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Below are the 3 biggest benefits to us in using Hubspot sales:

- Sequences
- Templates
- It gives you the ability to track the sales process/funnel

Cons: - It would be nice if you could limit user uses based on landing pages or how they came in.
- HubSpot's company information can be incorrect at times.

Overall: Our sales and marketing departments use HubSpot Sales to help measure the success of both our marketing team (to help funnel leads to our sales department) and the success of our sales team (to see to ROI and close rate). HubSpot Sales helps keep our team organized as we can track who has reached out to a specific lead and where that lead is at in the sales funnel.