Who Uses This Software?

Rybbon is used by top market research firms & corporate researchers to take the pain and cost out of doing incentives.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/one-time
  • Pricing Details
    Rybbon offers Free, On-Demand (no setup or annual fees) and Annual Plans.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Rybbon
  • www.rybbon.net/
  • Founded 2014
  • United States

About Rybbon Digital Incentives

Reward research participants with US and international e-gift cards and virtual Visa/MasterCard. Personalize the entire reward experience from email address to gifting pages. Automate rewards with our easy integration with SurveyMonkey, Qualtrics, SurveyGizmo, Marketo & HubSpot. Or, simply import a growing list of recipients as often as needed. Get 100% refunds on unclaimed gifts. Manage multiple programs with a clear picture of gifts and expenses. Get started in minutes!


Rybbon Digital Incentives Features

  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Rybbon Digital Incentives Reviews Recently Reviewed!


Easy rewarding system to set up with Survey Monkey

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We came across a required project which included surveying a large group of alumni. Rybbon made it possible to attain a higher rate of survey responses due to their easy to integrate rewarding system. We set up our survey as usual within Survey Monkey and tied the collector to Rybbon. Upon survey completions, digital gift card rewards were sent survey takers automatically. This took the manual/guess work out of the whole project. Rybbon also provided a simple yet detailed interface that allowed us to keep track of how many rewards had been issued. For any rewards that were not claimed, we simply asked for a refund.

Cons: The cost seems a little high as a digital platform. However, it did its job. We like to see a more automated way to attain your refund through the web. At the time, a phone call was required to process more of a manual refund than an electronic one such as a return to credit card.

Overall: Very easy way to reward survey takes through Survey Monkey. We were able to award Visas and Amazon digital gift cards without much effort.

Rybbon makes digital gifting easy and efficient

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Branding & customization of the gifting process from the sender's email address to the gifting page
- 100% refunds in unclaimed gifts
- Curated gift list that recipients can choose from
- Tracking, reporting, and management by campaign

Cons: -- UI is simple and intuitive but room for improvement in overall experience
-- Could use more graphic options for customizing the Marketo token

Overall: I've been with a few marketing teams that use Starbucks cards as a 'thank you' to webinar attendees. We've also used Amazon cards to incentivize prospects to attend a demo.

It can really move the needle but it's always been pretty manual, difficult to track, and requires you to pay for the gift cards in advance (losing the money if they're never redeemed).

Rybbon changes all that. You can order through their portal, set up your campaign, grab a token for Marketo, and you're done. You can track when a gift is redeemed and schedule a Sales follow up.

The ease of use is one thing, but the lack of risk is another huge factor. If your allotted gift cards aren't used, you can return them for a refund or order new gifts in any increment you need. Awesome.

This has made it possible for our team to try a variety of campaigns at no risk. Here's what I really like:

- Amazing integration with Marketo, HubSpot and SurveyMonkey
- Branding & customization of the gifting process from the sender's email address to the gifting page
- 100% refunds in unclaimed gifts
- Curated gift list that recipients can choose from
- Tracking, reporting, and management by campaign

Highly recommend fueling your funnel conversion.

Recommendations to other buyers: -- We use gifting to incentivize webinar attendance, increase engagement and drive prospects to the next stage in the buyer's journey -- We've seen increased conversion from lead to opportunity by using (tasteful) gifting to drive demos, webinars, and trials -- Average 27% increase from "webinar registered" to "webinar attended" -- We've been experimenting with surveys to repurpose for content, and Rybbon is proving to boost survey response and engagement

Great way to manage survey incentives. The process was easy from start to finish.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The SurveyMonkey integration made managing our project easy, and customer service was great (very timely and helpful). I would recommend this software for managing incentives for a SurveyMonkey survey.

Cons: The reports available in Rybbon are a great way to track campaigns. Given the nature of our survey, we had dozens of campaigns -- a summary report of multiple campaigns would have been a helpful resource.

Rybbon was easy to use and saved us a ton of time!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rybbon helped us disburse survey incentives with ease. They were incredibly responsive and helpful, responding to any questions within minutes. Their site is easy to use. Rybbon is a huge time-saver for anyone looking to quickly send out gift cards to survey respondents!

Cons: The search function could be improved so that you can easily see duplicate email addresses across campaigns.

We use Rybbon to provide rewards for our international partners. Our experience has been flawless.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's hard to list something I like "most" because that implies there's something I don't like. Every aspect of Rybbon's offering is better than previous vendors we worked with. My sales rep has been friendly and helpful. Implementation was easy. The web portal is intuitive and easy to use, the gift options are numerous, and the pricing options are competitive. A huge perk is that the value of unclaimed rewards is credited to our account for re-use if the reward expires before being claimed! I don't know of anyone else who offers that option. I don't even have to ask for it; it happens automatically.

Overall: It is so easy to use and well-priced.

Awesome Experience

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of use and the ability it extended to us to create a flurry of activity and feedback from clients!

Cons: I would like to have an option to pay-as-we-go as each reward is authorized, instead of having to pre-pay a group in bulk ahead of time.
That would make our cost more manageable.

Rybbon has been a game changer for administering employee incentives and rewards

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's been very helpful having a platform that allows us to recognize and reward employees in real-time, in a matter of minutes. Being able to copy previous campaigns saves me lots of time each month since I am typically rewarding employees for participating in similar programs.

Cons: The limitations on international reward options. There are many options, but recipients outside of the US cannot choose which gift card they'd like. I typically need to send them an email first asking for their selection and then purchase that particular gift card in Rybbon which takes extra effort.

Capterra-loader

Simple, inexpensive option for market research incentives

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I keep waiting for the "catch," but haven't found one yet. Simple to set up, very inexpensive, customer service has been attentive, and lots of options for digital market research incentives. Superior to other methods I've investigated. I've already recommended this to a couple of vendors.

Cons: There really isn't anything. Like any new program, there was a bit of a learning curve and things weren't always intuitive, but it's simple enough that it didn't take long to figure out what I was doing.

Rybbon fills a niche in my marketing

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sending gift cards is an integral part of our marketing strategy but it can be so difficult and cumbersome. Rybbon allows us to know the fee upfront, customize our campaigns and deliver gift cards electronically with ease. We always know who has claimed and never waste money on return to sender physical cards or unclaimed gifts. We now do all of our gift cards through Rybbon!

Glad I found it

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had to reward our customers worldwide. I checked many other options, including physical gift cards, but Rybbon was exactly what we needed. Not expensive, easy to you, great tracking system (you can see who opened and redeemed the gift), no shipping fees, unlike traditional gift cards, works for international users. Definitely will use in the future!

Rybbon to Survey Maternity Nurses

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a platform to provide incentives to maternity nurses that we were surveying about their experience with a mobile app that we developed. Rybbon was by far the most user friendly, robust platform that we found. The system did exactly what we needed it to do and it integrated seamlessly into SurveyMonkey.

Great product for survey research!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of data that can be exported

Cons: The inability to use some of the gift cards at physical locations

Overall: This product has been invaluable to our survey research operations. It is user-friendly, efficient, and produces great, high quality data on the backend for every single transaction and campaign. It is exactly the kind of tool we need to pay out respondent incentives. So pleased with the product and the continuously new features.

Recommendations to other buyers: Nope

Rybbon helped us reward survey participants

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to reward survey participants from Survey Monkey. This made it easy to send a survey and reward respondents for their participation. We couldn't find another product that did what Rybbon does.

Cons: I don't like that the campaign has to be fully funded before it can begin. This can be a large outlay of money for a company.

Rybbon is great!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We really enjoy using Rybbon as an incentive for our members and staff to conduct surveys. We have seen a higher response rate when we offer an incentive from Rybbon.

Great tool to reward survey respondents

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use
Refunds for unclaimed cards

Cons: Cost

Overall: We were looking to gift coffee gift cards for a survey and Rybbon did exactly what we needed. It's intuitive and very quick to setup. I will definitely use again for future campaigns. Also, I sent some questions to support and they were very reactive and helpful, which makes a big difference.

Easy to use!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite feature is that you can track in real time when the gift cards have been redeemed and you do not pay for gift cards that are not redeemed. It was also super to easy to create a custom message to be sent with the gift cards too.

Easy way to reward survey takers

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY, no hassle way to reward our customers for taking a quick survey on customer satisfaction. They get an immediate compensation for their time.

Overall: It automated tasks I had to do manually.

Very easy for int'l giftcards

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service. They were very helpful in explaining how the platform works, and making sure everything went smoothly.

Cons: Small fees to use with giftcards, but it was minimal compared to the ease of sending giftcards to survey respondents outside the US for our research project