# HENO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HENO Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more. Source: https://www.capterra.com/p/161918/HENO --- # HENO Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HENO ## What is HENO? HENO is the All-In-One Therapy Software known for 5 Minute Evaluations! But that's not all: HENO also offers Integrated Billing & Clearinghouse, Appointment Automations, Marketing, 2-Way Faxing, Patient Portal, and Digital Intake. ## What is HENO used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 10% Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HENO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.heno.io&name=HENO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HENO 4.4 (48) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (48) Ease Of Use 4.5 (708) Value For Money 4.3 (42) Value For Money 4.2 (578) Customer Service 4.4 (45) Customer Service 4.3 (644) ## HENO alternatives [4.6 (89)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (505)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [WebPT](https://www.capterra.com/p/92920/WebPT/) [4.2 (482)](https://www.capterra.com/p/92920/WebPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92920/WebPT/) [View all alternatives](https://www.capterra.com/p/161918/HENO/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers EMR/EHR 4.0 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Create and securely store digital patient records HIPAA Compliant 4.6 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.1 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Insurance Management 3.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage HENO 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Create and securely store digital patient records Database of frequently used, popular workout routines Intended for medical use such as diagnosis, treatment, and consultation Designed for the use of occupational therapists Designed specifically for physical therapy practices Compliant with HIPAA, which sets standards for sensitive patient data protection Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Supports practices with multiple healthcare professionals Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Create treatment plans that document interventions and outcomes to track patient progress Get Advice We can help you find the software with the features you need. Features 4.3 (48) 4.3 Based on 48 reviews ## Pricing Value for money 4.3 (42) [View pricing plan details](https://www.capterra.com/p/161918/HENO/pricing/) Start-Up $99.00 Flat Rate,Per Month It includes: - $0.10 Per Page - Direct Patient Texting: $0.15 Each - Fax Line: $5 Per Month - Insurance Eligibility Verification Reports: $0.20 Each - Text and Voice Reminders: $0.15 Each - Upgrade Required for General Store/ Portal - Upgrade Required for Marketing - Workers Comp E-Claims: $0.50 Each. Growth $149.00 Per User,Per Month It includes: - 200 Free Pages Per Provider and Then $0.10 Per Page - Direct Patient Texting: $0.10 Each - Fax Line: $5 Per Month - General Store/ Portal: $50.00 Per Location (Optional) - Insurance Eligibility Verification Reports: $0.15 Each - Marketing: $50.00 Per Location (Optional) - Text and Voice Reminders: $0.10 Each - Workers Comp E-Claims: $0.45 Each. Established $225.00 Per User,Per Month It includes: - 1 Fax Line Included - 400 Free Pages Per Provider and Then $0.05 Per Page - Direct Patient Texting: 200 Free Then $0.05 Each - General Store/ Portal and Marketing Included - Insurance Eligibility Verification Reports: $0.10 Each - Text and Voice Reminders: 200 Free Then $0.05 Each - Workers Comp E-Claims: $0.35 Each. Unlimited $299.00 Per User,Per Month It includes: - 1 Fax Line Included - General Store/ Portal and Marketing Included - Text and Voice Reminders Included - Unlimited Direct Patient Texting - Unlimited Insurance Eligibility Verification Reports - Unlimited Pages - Unlimited Workers Comp E-Claims. Value for money 4.3 (42) 4.3 Based on 42 reviews ## Integrations [ CardConnect](https://www.capterra.com/p/141024/CardConnect/)[ pVerify](https://www.capterra.com/p/238921/pVerify/)[ Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)[ InterFAX](https://www.capterra.com/p/173681/Interfax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (45) 4.4 Based on 45 reviews ## User reviews Overall rating 4.4 Based on 48 reviews Filter by rating 5(35) 4(6) 3(2) 2(3) 1(2) Mentioned topic Sorted by most recent TB Thomas B. Owner Medical Practice ### "PT x 35 yrs, PT clinic Owner, Consultant, student clinical trainer" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2025 I’ve had 2 case managers in 35 years with OTHER EMR n billing services and and a 24 hour turnaround with ALL communications. WITH HENO, In less than 2 years I’ve had 2 case managers and lucky to get a response in a week. Bullys!! I chose Heno because their ‘promised’ services and they located were in Florida where my business was located. Initially very nice n likable, then the ‘honey is over’ with changes in services n no notification. Over the last year, my case manager had decreased her hours and moved to AZ with no notification. The communication turn around went from 3 day average to over a week. Be forewarned of HENO’s bait n switch tactics. Also be aware that you are dealing with software engineer owners. The potential for vindictive actions against your complaints is real. Pros Initial personable entry Personel. Located in Florida, Eastern time zone. Promises of connected EMR n billing Cons Rude case managers, misinformation from case managers. Poorest communication, very slow and my contacts were moved to Arizona mid-experience, so 3 hrs behind to start. Overall the poorest of Billing service in my 40 year career. Bullying attitudes !! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing HENO Already mentioned, initially Florida based EST, promised communication time table, EMR n billing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lauren H. Owner Health, Wellness and Fitness ### "EMR was okay, billing service wasn't worth the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 10, 2025 We switched to HENO because we wanted the billing service and a robust system. While it is a robust system, we had a few issues that made it difficult to use at times. We had a decent amount of trouble with the billing service. For example, they would call one of our payers and just take the standard answer they got instead of investigating whether what the rep said was actually true. We considered removing the billing service and just doing the EMR, but that was pretty expensive so we decided to just switch. Pros \- ability to customize intake paperwork and evaluation templates - multiple data points, which makes for robust reporting - ability to setup fee schedules for clearer look at billing and AR - built in fully functional fax - group email and text Cons \- the billing service; they were nice, but I still ended up having to do a lot myself - there were several glitches that were not acceptable with a healthcare platform; for example, a few different therapists inadvertently sending the report of one patient to another due to a glitch with their email service - customer service tried to do the right thing, but they were sometimes hard to get ahold of or required me to Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing HENO the included billing service, customizable intake forms, robust reporting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Makayla L. Receptionist Health, Wellness and Fitness ### "Ease of Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2024 I have enjoyed it and am very found of it. Pros I appreciate the look of how it is set up. Cons There are some things I wish I could customize more fully, and wish I had a little more control over it all. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Molly F. Rehab manager Hospital & Health Care ### "Useful and great customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 6, 2024 Pros Customer service Scheduling patients Experience feature Cons Tracking insurance Running reports- would like to run a productivity report Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Amy G. Owner Health, Wellness and Fitness ### "So grateful for Heno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 Pros I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno! Cons The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing HENO The EMR felt the most user-friendly and I was very impressed with the customer service vs. what I saw elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Molly B. Executive Director Health, Wellness and Fitness ### "No regrets!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2024 Selecting an EMR is a high-stakes decision. I wanted to ensure that we had an integrated platform that my staff could learn quickly, would be easily integrated with billing services, and could grow with us for long-term use, but that wouldn't be cost-prohibitive for our non-profit. After utilizing the system for almost a year, I am thrilled that we decided to partner with HENO. Even though we are a small contract, I've never FELT like a small contract. We required substantial support initially, and the HENO staff was incredibly patient, thorough, and systematic. I have never had to wait for a HENO response for more than a few minutes. I would recommend HENO without reservation. Pros I have many regrets in life and business but HENO is certainly not one of them. The comprehensive nature of this platform has streamlined our business and increased the efficiency of my team. It is built by and designed for therapists but continues to be customizable. Their experienced and friendly support team is eager to help. Cons HENO was the first platform recommended by our billing agency. Initially, I thought HENO was too expensive for our small nonprofit. I spent countless hours researching other platforms. I discovered that many of the less expensive platforms had numerous additional fees for necessary services or required additional services, such as the clearing house. The bundled services of HENO actually left the final price quite competitive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/) [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing HENO Integrated platform, web-based, designed by therapists. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kirsten C. Physical therapist Hospital & Health Care ### "Great comprehensive system for PT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Pros Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. Fast customer service for IT issues. Cons Difficulty creating or editing templates. Lack of copy and paste feature for scheduling multiple appointments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2024 Kristen, We genuinely appreciate you taking time to post a review. Thanks so much! To clarify, you can copy an appointment forward by clicking the clipboard check-mark on the lower left hand side of an appointment that is already scheduled, and then paste that appointment wherever you click your mouse next. Then, you can click "create and copy" to paste that appointment, and copy it forward again. The system will allow you to continue doing that perpetually assuming you don't want to set recurring appointments. Let us know if you need a hand with this feature. :-) PS- HENO just added a preview button to the template builder so that should make your life much easier :-). SH Sharon H. COO and PT Hospital & Health Care ### "It's a great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2024 The reps at HENO have been fabulous. Always get answers to questions within hours. They were SUPER helpful with a lot of hand holding during the set up/changing of the systems. It is very reasonably cost for everything you get. I would definitely recommend. Pros It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use. Cons All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [Google Drive](https://www.capterra.com/p/161425/Drive/) Reasons for choosing HENO Because HENO had EVERYTHING..it was truly a one stop shop. Also, it has a better track record than some of the other EMRs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. Front Desk Admin Medical Practice ### "Happy and Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Very happy with the module. It is very user friendly and very rarely goes down. Maintenance seems to be done on the weekends so there is little to no disruption. Pros Overall the navigation in Heno is pretty easy once you get acquainted with the system. It is mostly user friendly in comparison to other systems I have used in the past. Cons Lots of clicking. When your in a case and you update something, primarily when your adding a new patient, every time you update it closes the case and you have to reopen. When you add info to the case description, you can't add info to the policy without updating which closes the case which you have to reopen. It's not a big deal, but there are a lot of clicking with Heno. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kyle W. Physical Therapist Hospital & Health Care ### "HENO for Mobile Physical Therapy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2024 Pros Integrated billing and ease of use once it was all taught. Cons Price but I understand why it’s higher in price. Reasons for choosing HENO Integrated billing and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161918/HENO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs HENO](https://www.capterra.com/compare/136876-161918/Pediatric-Therapy-EMR-vs-HENO)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)