# HENO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HENO the right Physical Therapy solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161918/HENO/reviews --- HENO 4.4 (48) [View alternatives](https://www.capterra.com/p/161918/HENO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HENO Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews MB Molly B Executive DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I wanted to ensure that we had an integrated platform that my staff could learn quickly, would be easily integrated with billing services, and could grow with us for long-term use, but that wouldn't be cost-prohibitive for our non-profit.“ August 30, 2024 HS Holly S Funding and ReimbursementMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The payment posting process isn't as user friendly as some other systems we've used.“ August 18, 2023 MW Mike W Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Billing software is easy to use and integrates into clearinghouse well with primary insurance.“ May 8, 2024 NK Nathan K PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation.“ February 28, 2022 KD Koehn D Owner/PresidentHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “EMR is by far the most profession-friendly platform on the market-amazing reporting capabilities-customer support whenever you need it -very affordable compared to competitors in the marketplace-HENO always willing to get better and listen to feedback“ June 13, 2023 NK Nathan K PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service, specifically their contract policy, is archaic. and yes, I should have NOT signed the contract, so I will hold that responsiblity)“ February 28, 2022 AE Alisa E Reimbursement ManagerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “The support team is accessible and attentive and all questions are answered promptly. “ June 8, 2023 NK Nathan K PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX.“ February 28, 2022 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin R. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Heno - the ALL in ONE solution every therapy companies needs!" October 24, 2019 5.0 Heno has been the best EMR system we have used. I do all the hiring and training in our busy outpatient PT practice with 40 + new patient evaluations per a week. So being able to have a program that is super easy to use and quick to train someone was ideal. Having everything all in one place doesn't just make my life easier it makes my staff be more efficient and cuts monthly costs down. Heno has scheduling, billing, faxing, documentation, marketing, reporting, patient online portal (they can schedule, make payment), email/phone/text appointment reminders, General Store (for wellness and or self pay items that is seperate from the insurance billing), along with graphs to see how many physician referrals you get per week/month/year. Pros Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience. Cons I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice. Review Source BS Brad S. Physical therapyist, president Health, Wellness and Fitness Used the software for: 1-2 years ### "owner of clinic and establishing and using of Heno" June 25, 2024 5.0 Pros ease of use. Responsiveness of the staff when issues arise that get resolved quickly and always have f/u meetings to make sure I was satisfied Cons There really isn't anything I can say I dislike about Heno Reason for choosing HENO They are very customer ready and wanting us to succeed. If we succeed so will Heno Switched from [Systems 4PT](https://www.capterra.com/p/131804/Systems4PT/) previous EMR was costing me money. There was poor transparency and poor communication and I was getting blamed for their mistakes. Review Source NK Nathan K. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wanted to love it, left very disappointed" February 28, 2022 2.0 Unfortunately I did not have a good experience overall with HENO. I'm sure the EMR works for some people but it wasn't the right fit for our practice. The customer service, specifically their contract policy, is archaic. (and yes, I should have NOT signed the contract, so I will hold that responsiblity) Pros The ability to manage your practice with one software was a huge pro for us, which is why we decided at the time to switch from WebPT to HENO. In some aspects, such as behaving like a CRM, with the ability to set reminders, it did accomplish this task fairly well. Cons I worked with my biller for several weeks to try to work out the kinks in the billing software and clearinghouse, to no avail. Customer support was unavailable to work with us on this in a timely fashion, which ended up putting us in a significant cash-flow pinch. Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX. It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation. I ended up spending more time documenting than WebPT. I think the worst part about my experience was that we had only used the system for 2 months, were not satisfied with the product, and asked that the contract be voided, only to be met with "sorry you signed a contract." This was a two-year contract that we signed (in retrospect we absolutely should NOT have done this), and had already paid for the transfer of data from WebPT. I did not ask for a refund, only to be let out of the contract, however they held fast, and will not budge. I hate writing reviews like these, however, I believe it to be unreasonable to hold someone in a contract for 2 years after only 2 months have passed. This is a horrible business practice and I hope that the owners consider changing this. At this time I cannot recommend anyone use HENO, even if it's a good EMR, as the customer experience is severely lacking. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) wanted an all inclusive EMR that could also act as a CRM Review Source SV SN V. Physical Therapist Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So much more efficient" June 26, 2024 5.0 Excellent. It was a rough, rough transition, but my onboarding specialist \[sensitive content hidden\] is awesome, so patient & reassuring with our new system & our learning. Pros It's so much more efficient. We were wasting so much time with redundant work. I literally have gotten hours of my life back. Cons A little more clunky to get through training, with the training modules not in a clear order. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing HENO They were actually very similar in features, but Heno had more text to patient options, & was a little more affordable. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) It was pretty terrible by the time I decided to switch. Lots of time outs, very redundant with data entry, expensive. Review Source MW Mike W. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great EMR for PT" May 8, 2024 5.0 Pros Billing software is easy to use and integrates into clearinghouse well with primary insurance. Billing time is quick and easy to track. Daily notes and HEP tracking is easy to track. Seamless carryover from evaluation to reassessments. Cons Secondary insurance not populating in billing Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[HelloNote](https://www.capterra.com/p/171393/HelloNote/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing HENO Customer service was consistent and always friendly. Better integration of patient intake with charting. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Pricing and better charting for physical therapy Review Source MC Mark C. Front Desk Admin Medical Practice Used the software for: 1-2 years ### "Happy and Satisfied" August 28, 2024 5.0 Very happy with the module. It is very user friendly and very rarely goes down. Maintenance seems to be done on the weekends so there is little to no disruption. Pros Overall the navigation in Heno is pretty easy once you get acquainted with the system. It is mostly user friendly in comparison to other systems I have used in the past. Cons Lots of clicking. When your in a case and you update something, primarily when your adding a new patient, every time you update it closes the case and you have to reopen. When you add info to the case description, you can't add info to the policy without updating which closes the case which you have to reopen. It's not a big deal, but there are a lot of clicking with Heno. Review Source KW Kyle W. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "HENO for Mobile Physical Therapy" August 28, 2024 5.0 Pros Integrated billing and ease of use once it was all taught. Cons Price but I understand why it’s higher in price. Reason for choosing HENO Integrated billing and ease of use Review Source JS Jadyn S. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are grateful to have \[sensitive content hidden\] as our account manager! She is our employee of the month because we couldn't do this without her! " May 20, 2024 5.0 We are glad we went with Heno! So far so good but above all else, having an actual person we can reach to problem solve or ask questions is truly why I have enjoyed Heno so much or even took the time to leave this review because I think excellent work deserves to be recognized! Truly, we appreciate the help so much. We feel supported and although I think we can be a burden, \[sensitive content hidden\] never makes us feel that way. Pros automatic apt reminders, schedule, doc and billing all in one place Cons pulling information over from eval for progress reports is an issue, carry over of information can be Difficult to locate Review Source Dean V. Owner/Sr. Therapist Used the software for: Less than 6 months ### "Awesome overall, a few glitches with notes being erased, but ALWAYS responsive help " October 27, 2017 4.0 In house billing, improved stats (once I can find them PTs tell me it is very easy to use with a few suggestions for decreasing some of the steps to improve it even more.LOVE the constant updating Pros The transition was amazingly smooth, easy and was incredibly helpful then and is ALWAYS available for issues. Ease of use, my PTs LOVE the daily notes copy and paste feature. Cons Occasional glitch with notes (Hburg office)-----Number of clicks to get things done. BIggest issue per PTs at my office is IF there can be a way to incorporate Flow Sheet(exercises) and CPT codes into notes so does not have to be separate steps would be very BENEFICIAL . Review Source VR Verified Reviewer Physical Therapist Used the software for: Less than 6 months ### "Easy to navigate, always improving, a lot of great tools" October 28, 2017 4.0 Pros Ease of scheduling/rescheduling, Easy to read notes/reports, very customizable, the general store makes selling cash packages easy, printable receipts for patients are clear and easy Cons Action buttons should stand out more to make navigation easier and more efficient, some aspects are not able to be deleted easily which can cause frustration Review Source DR Damon R. Director Hospital & Health Care Used the software for: 6-12 months ### "Excellent EMR for multiple service / revenue stream practices. Billing module needs streamlining" May 27, 2019 4.0 Overall, a very robust and user-interface friendly EMR for medium to larger Physical Therapy practices, particularly if they offer additional wellness services. Considering that, I strongly recommend it to the right practice. Pros The all-encompassing structure of HENO allows our Physical Therapy, Aquatics, Fitness, & Wellness practitioners to enter & track clients, manage their attendance & payments, and even marketing. They have AMAZING customer service too! Plus the husband & wife team owners / founders are intimately involved and using it every day in their clinics...not to mention they're just nice people! Cons Billing, for sure. This is the 3rd EMR we've used and the processes and steps to complete fairly routine, basic tasks take more steps and more time than any of the others did. BUT support has been great in TRYING to help us find solutions, but unfortunately their most common response to our inquiries is, "Well, the system just doesn't do that..." I will say that they are VERY receptive to feedback and making updates and changes reflecting user input. Review Source EJD Eun Jung D. CM) Health, Wellness and Fitness Used the software for: 2+ years ### "Great newer product" October 30, 2019 5.0 Pros We have been with Heno for a couple of years and have been able to grow as Heno has grown. We have a great relationship with the core team, are getting better analytics than before with our previous EHR, and really like the integrated billing. The Heno team is constantly working to create a better platform taking in our feedback, which we are grateful for. Cons UX could be improved, and it is being improved upon all of the time. But the functionality is all there and helps us gauge our KPIs on a daily basis. Review Source GK Graham K. Owner Medical Practice Used the software for: Less than 6 months ### "Do not purchase for a small clinic" March 6, 2022 3.0 Again do not purchase if you are a small company. Pros Our deployment instructor had never established this product for an outpatient orthopedic clinic. Our zoom calls were a Heno employee looking through online help videos to answer our questions. Once we learned the product it is functional for outpatient orthopedics. Cons I can not stress this enough do not purchase this product if you are a small clinic. You buy a license only for you! If you want to take a day off and have a PRN staff come in you have to buy another license. For us that is over 200 bucks each day one of our staff has a day off for the same number of clinicians doing documentation. Review Source TM Tabitha M. Billing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "This software has a lot of flexibility and has my day-to-day much more manageable." October 26, 2017 5.0 Pros It cuts down tremendously on the amount of systems used to track clinic appointments and billing data. Before Heno we were using three different programs to keep up with our daily appointments, and billing. Now, everything is in one place. And, the customer service is prompt and very helpful. Cons The reports are still a little clunky, and disorganized. There are still occasional bugs that have to be worked out. Review Source MM Mindy M. OTR/L, OWNER Used the software for: 6-12 months ### "I would not use anything else. " October 30, 2017 5.0 All in one- increased revenue, decreased payroll. Pros All in one, only ONE log in for everything! - LOVE the billing side! Am confident that a pt visit will result in a claim ie; no lost or forgotten fee slips! Cons the LOoooong Evals ( I want to know how to shorten these up) - can I create my own EVAL form/quick screen? I have alot more to learn about this systems complexity. Review Source DK Dave K. Physical Therapist Medical Practice Used the software for: Less than 6 months ### "Best rehab/therapy EMR - Customizable, Plus Live Weekly Training!" January 16, 2018 5.0 I’m really happy with HENO as a all-in-one practice management system for my clinic Pros \- Fully customizable, - More user friendly than other EMRs I’ve used, - One complete system (scheduling, doc, billing) without multiple tools or outsourcing billing, - Live daily training (Mon-Fri) is so helpful to clarify questions - Pages load faster than other EMRs I’ve tried, Cons \- Starts at $150/month per provider...but you get what you pay for - Learning a new system when you switch (but again, there’s daily live training for my questions) Review Source TB Thomas B. Owner Medical Practice Used the software for: 1-2 years ### "PT x 35 yrs, PT clinic Owner, Consultant, student clinical trainer" December 11, 2025 2.0 I’ve had 2 case managers in 35 years with OTHER EMR n billing services and and a 24 hour turnaround with ALL communications. WITH HENO, In less than 2 years I’ve had 2 case managers and lucky to get a response in a week. Bullys!! I chose Heno because their ‘promised’ services and they located were in Florida where my business was located. Initially very nice n likable, then the ‘honey is over’ with changes in services n no notification. Over the last year, my case manager had decreased her hours and moved to AZ with no notification. The communication turn around went from 3 day average to over a week. Be forewarned of HENO’s bait n switch tactics. Also be aware that you are dealing with software engineer owners. The potential for vindictive actions against your complaints is real. Pros Initial personable entry Personel. Located in Florida, Eastern time zone. Promises of connected EMR n billing Cons Rude case managers, misinformation from case managers. Poorest communication, very slow and my contacts were moved to Arizona mid-experience, so 3 hrs behind to start. Overall the poorest of Billing service in my 40 year career. Bullying attitudes !! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing HENO Already mentioned, initially Florida based EST, promised communication time table, EMR n billing Review Source LH Lauren H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "EMR was okay, billing service wasn't worth the money" March 10, 2025 4.0 We switched to HENO because we wanted the billing service and a robust system. While it is a robust system, we had a few issues that made it difficult to use at times. We had a decent amount of trouble with the billing service. For example, they would call one of our payers and just take the standard answer they got instead of investigating whether what the rep said was actually true. We considered removing the billing service and just doing the EMR, but that was pretty expensive so we decided to just switch. Pros \- ability to customize intake paperwork and evaluation templates - multiple data points, which makes for robust reporting - ability to setup fee schedules for clearer look at billing and AR - built in fully functional fax - group email and text Cons \- the billing service; they were nice, but I still ended up having to do a lot myself - there were several glitches that were not acceptable with a healthcare platform; for example, a few different therapists inadvertently sending the report of one patient to another due to a glitch with their email service - customer service tried to do the right thing, but they were sometimes hard to get ahold of or required me to Alternatives considered [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing HENO the included billing service, customizable intake forms, robust reporting Review Source AG Amy G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "So grateful for Heno" September 3, 2024 5.0 Pros I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno! Cons The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing HENO The EMR felt the most user-friendly and I was very impressed with the customer service vs. what I saw elsewhere. Review Source SH Sharon H. COO and PT Hospital & Health Care Used the software for: 2+ years ### "It's a great system" August 28, 2024 5.0 The reps at HENO have been fabulous. Always get answers to questions within hours. They were SUPER helpful with a lot of hand holding during the set up/changing of the systems. It is very reasonably cost for everything you get. I would definitely recommend. Pros It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use. Cons All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing HENO Because HENO had EVERYTHING..it was truly a one stop shop. Also, it has a better track record than some of the other EMRs. Review Source MB Molly B. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "No regrets!" August 30, 2024 5.0 Selecting an EMR is a high-stakes decision. I wanted to ensure that we had an integrated platform that my staff could learn quickly, would be easily integrated with billing services, and could grow with us for long-term use, but that wouldn't be cost-prohibitive for our non-profit. After utilizing the system for almost a year, I am thrilled that we decided to partner with HENO. Even though we are a small contract, I've never FELT like a small contract. We required substantial support initially, and the HENO staff was incredibly patient, thorough, and systematic. I have never had to wait for a HENO response for more than a few minutes. I would recommend HENO without reservation. Pros I have many regrets in life and business but HENO is certainly not one of them. The comprehensive nature of this platform has streamlined our business and increased the efficiency of my team. It is built by and designed for therapists but continues to be customizable. Their experienced and friendly support team is eager to help. Cons HENO was the first platform recommended by our billing agency. Initially, I thought HENO was too expensive for our small nonprofit. I spent countless hours researching other platforms. I discovered that many of the less expensive platforms had numerous additional fees for necessary services or required additional services, such as the clearing house. The bundled services of HENO actually left the final price quite competitive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/)[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing HENO Integrated platform, web-based, designed by therapists. Review Source ML Makayla L. Receptionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Ease of Use" November 11, 2024 4.0 I have enjoyed it and am very found of it. Pros I appreciate the look of how it is set up. Cons There are some things I wish I could customize more fully, and wish I had a little more control over it all. Review Source KC Kirsten C. Physical therapist Hospital & Health Care Used the software for: 2+ years ### "Great comprehensive system for PT" August 29, 2024 5.0 Pros Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. Fast customer service for IT issues. Cons Difficulty creating or editing templates. Lack of copy and paste feature for scheduling multiple appointments. Review Source Response from HENO September 3, 2024 Kristen, We genuinely appreciate you taking time to post a review. Thanks so much! To clarify, you can copy an appointment forward by clicking the clipboard check-mark on the lower left hand side of an appointment that is already scheduled, and then paste that appointment wherever you click your mouse next. Then, you can click "create and copy" to paste that appointment, and copy it forward again. The system will allow you to continue doing that perpetually assuming you don't want to set recurring appointments. Let us know if you need a hand with this feature. :-) PS- HENO just added a preview button to the template builder so that should make your life much easier :-). CK Carla K. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you Heno. I love your product!" August 2, 2024 5.0 Excellent. I have been a therapist for 39 years and have been on paper charts. So to change this late in the game was scary. I was fairly convinced it would be painful but I liked the team right away and they really delivered for our clinic and I am seeing better reimbursement because the software is very organized and there are less errors and our biller is on top of any problem. Our documentation is much improved because of the prompting to do re evals and the ease of documentation. Pros I love the way the software is set up. It takes time to learn the system but it is very comprehensive. The onboarding is excellent. The support is there. They guide you through the learning process . I went live with this software on June 1st. I thought it might take several months before I strarted seeing the money coming into my account. I started getting money in my account within the first month and was full speed by the second month. Our biller is excellent and always answers our questions within a few minutes to a day. I can sleep at night knowing I have better control over all aspects of my private practice. Cons The first few weeks are a learning curve and initially you feel like you are learning a new language because in a sense you are. But it was worth the investment. The onboarding team is very helpful. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Reason for choosing HENO I felt that the software was pricey with prompt and although you paid less for the billing I just did not think they would put that much time into the billing. The money was made with the software. Secondly I felt they were gimmicky if that makes sense. Practice Perfect was an inferior product compared to Heno. I was also interested in the metrics and I think HENO is very good for producing charts and graphs. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) I never used their emr . I felt it was confusing and time consuming. And I needed to be able to use a lap top in the clinic. That EMR had to be on a computer. So I have been ony using the appointment scheduler and I did paper charts. My clinic was too busy to do the paper charts. I was falling behind and not keeping up with POCs. I was paying too much in overtime. Review Source MF Molly F. Rehab manager Hospital & Health Care Used the software for: 6-12 months ### "Useful and great customer service" November 6, 2024 4.0 Pros Customer service Scheduling patients Experience feature Cons Tracking insurance Running reports- would like to run a productivity report Review Source Similar Products Featured