Zingle

Zingle

4.5 / 5 6 reviews

Who Uses This Software?

Our platform provides powerful tools for industries including hospitality, food and beverage, health and fitness, parking, retail, automotive, staffing, and personalized services.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Zingle
  • www.zingle.me
  • Founded 2009
  • United States

About Zingle

A software solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingles text & messaging software is what your business needs to increase revenue, provide instant customer service and save time in todays mobile world. Your customers text...do you?


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Zingle Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Zingle Reviews Recently Reviewed!

Zingle is Amazing

May 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.

Cons: Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.

Great group to work with. Very responsive

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to setup and manage on a local level. Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.

Cons: Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.

Overall: Improved feedback from customers.

Very easy to use, required very little time to acclimate myself to it and make good use of it.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Customers appreciate the added method of communication. I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.

Cons: The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't. I'll click it multiple times before it refreshes appropriately.

Overall: Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.

After using other text programs/companies, Zingle has been the easiest to implement and use!

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Cons: The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.

Overall: Our number one benefit from this software is being able to provide our membership with a concierge by text. Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.

Beyond expectations. Innovative, responsive and open to new ideas.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Cons: In ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.

Overall: Customer retention, improved customer service, brand awareness and ability to communicate with staff in a quick and efficient manner.

Zingle is the ONLY choice worth considering.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Automations, escalations, support. Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.

Cons: Desktop notifications limited to browser capabilities. We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.

Overall: Customer interface that matches customer demand.