Zingle

Zingle

4.5 / 5 16 reviews

Who Uses This Software?

Our platform provides powerful tools for industries including hospitality, food and beverage, health and fitness, parking, retail, automotive, staffing, and personalized services.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    20% annual saving for annual subscription
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Zingle
  • www.zingle.me
  • Founded 2009
  • United States

About Zingle

****Get your 15-Day Free Trial Today! No credit card required**** An enterprise SaaS solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle's messaging software is what your business needs to increase revenue, provide instant customer service and save time in today's mobile world. Your customers text...do you?


Zingle Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Zingle Reviews Recently Reviewed!

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!

Using Zingle allows us to nudge our consumers in such a convenient way and they love it!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zingle is extremely user friendly and it allows for multiple users to text to the same messages. You can respond from your office or from the app, depending on your schedule that day. The customer service is very helpful as well! I highly recommend Zingle to all of my counterparts.

Cons: I honestly like everything about it... but if I had to choose one thing it would be the automated text that sends out when I don't respond quick enough.

Overall: The benefits we receive are priceless. Easy access to our clientele while reaching them at a convenient time.

I work for a private business club. Our Members love being able to access Senior staff so quickly!

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club.

Cons: Thank it does not automatically update. I would like it to move in real-time and have a better understanding of automations.

Overall: It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.

It's a Great way to Communicate with our Hotel guests.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We communicate with our hotel guest from the beginning of there reservation. We Zingle our guests a day before they arrive to the hotel and we Zingle the guest to let them know there room is ready. We communicate with our guests threw out there stay from requests to ordering room service via Zingle. Our guests communicate with us when they need there Valet car. Making restaurant reservation or even directions to the nearest fun location. Zingle is a way we can always have our guest can communicate with us and never leave there room or stop by the Front Desk.

Cons: to this day I still don't get notifications on My Android Samsung 8s . I have communicated with support and still does not work. As the Resort Manager I would like it to vibrate or a drop message to show on my cell

Overall: The easy way to communicate with our guests without having those loud annoying Hotel phones in the Room.

Fantastic customer experience, faultless software

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use
Great account managers, excellent communication
API is open and we are building a smart bot on top of Zingle

Cons: The admin console section UX could be improved a tad. I have no other areas of not liking the software.

Overall: Allows us to stay in touch with our guests and provide a stellar experience.

It is a great tool for our business. Its innovative, easy for customer and staff to use.

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our customers can reach us directly via text, we receive a high volume of phone calls everyday. With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter. Also having the customers exact request, we can process it right away.

Cons: The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up. The notification pop up blends in too much with other tabs or screens the user may have open.

From our customer's viewpoint, the ease of ordering products from our company has increased ten-fold

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We wanted a way to get into our customer's pockets literally. Understanding the nature of people and their communication expectations, all schools of thought lead to Zingle. Certainly when a customer pick ups the phone, they expect someone to answer. This is challenging because the phone is only going to ring for ten seconds before they hang up. Furthermore, people are getting less likely to make this call. Expectations regarding an email response vary but timeframes tend to be more leniant. When it comes to text, people, quite frankly, can get their feelings hurt or even angry if you don't answer them immediately. We accept orders 24 hours a day. No one person can respond in an instant 24 hours a day. So if my customer has one number going to multiple people, they get the immediate attention they desire and it's up to us to know who is responsible to answer that text. Most companies don't know how many customers they lose because they cannot reach to someone. But I know how many we lose...zero.

We also use it for dispatching our truck drivers. The concept is the same. They require information and assistance 24 hours a day. But they cannot know who is on-call or vacation or out sick. So they have one number to text and someone will see it 24/7/365. This is the best dispatching tool ever. Imagine being stuck on the interstate with a flat tire or lost and having to call numerous numbers trying to reach someone for help. With us, we are one text away.

Cons: The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.

Overall: ZIngle is what we call "win-the-tie-breaker." We strive to be better at every level of product quality and customer service, and we think we are. However, their will come a time when we will find ourselves equal to a competitor from the customer's standpoint. Ease of ordering may very well be the tie breaker which helps us maintain that customer. We'll never know unless they tell us but there is no way my competition has thought of something better than Zingle; certainly not for the money we pay anyway.

We can move the needle when we text our members about an upcoming event.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use on my iPhone. I can simply go into the app and send a text on the fly. I like not being tied down to my PC.

Cons: Probably more my company, ClubCorp, but we want the ability to use segments instead of "all" It would help us target better.

Overall: Increaded Revenue and better communication to our membership.

Great experience,

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: zingle has improved our communication with guests and very helpful for taking requests. Never had a problem I even needed support with, but our representive is always checking in and responsive.

Wonderful, well thought out product. Great communication tool for modern times.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.

Cons: More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!

Overall: Easy, quick and reliable communication that with our customers.

Zingle is Amazing

May 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.

Cons: Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.

Great group to work with. Very responsive

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup and manage on a local level. Able to monitor texts on an inbound/outbound basis in real time. Like the email notification function.

Cons: Would like more data to be available to export to reports. Would like to be able to restrict visibility for users i.e. only view their texts.

Overall: Improved feedback from customers.

Very easy to use, required very little time to acclimate myself to it and make good use of it.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customers appreciate the added method of communication. I am able to be clear and concise with text messaging, and my auto service clients love that I can send them mini "progress reports" on their vehicle throughout the day as we're servicing it.

Cons: The software gets a tad glitchy from time to time. I'll click on one client on my list of current conversations, and the name updates but the conversation doesn't. I'll click it multiple times before it refreshes appropriately.

Overall: Premier class ability to communicate with customers given this new addition to being able to communicate in person and over the phone.

After using other text programs/companies, Zingle has been the easiest to implement and use!

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Cons: The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers.

Overall: Our number one benefit from this software is being able to provide our membership with a concierge by text. Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers.

Beyond expectations. Innovative, responsive and open to new ideas.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Cons: In ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.

Overall: Customer retention, improved customer service, brand awareness and ability to communicate with staff in a quick and efficient manner.

Zingle is the ONLY choice worth considering.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automations, escalations, support. Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.

Cons: Desktop notifications limited to browser capabilities. We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.

Overall: Customer interface that matches customer demand.