# Medallia Concierge Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Medallia Concierge Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/161921/Zingle

---

# 

 Medallia Concierge Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Medallia Concierge

## What is Medallia Concierge?

Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale.

## What is Medallia Concierge used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 117 user reviews

Reviews sentiment

Positive

90%

Neutral

7%

Negative

3%

Starting price

$179

Per Feature, Per Month

Free trial  
available

Includes Free Version

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Medallia Concierge?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.medallia.com/&name=Medallia Concierge)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Medallia Concierge

4.5 (117)

VS.

[4.4 (44)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/)

Starting Price

$179

Per Feature, Per Month

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (115)

Ease Of Use

4.3 (44)

Value For Money

4.5 (91)

Value For Money

4.3 (33)

Customer Service

4.6 (97)

Customer Service

4.0 (35)

## Medallia Concierge alternatives

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (6,069)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## FAQs about Medallia Concierge

Overview

### What problems does Medallia Concierge solve?

Medallia Concierge solves slow, fragmented guest communication by centralizing text-based requests, reservations, pre-arrival updates, and mass notifications in one easy workflow. Hospitality teams, front desk staff, contact centers, restaurants, and member services use it to reduce phone queues, avoid missed requests, personalize outreach, and speed service with templates, automation, and system integrations.

Answer based on 84 reviews

Overview

### Which roles and teams benefit most from Medallia Concierge?

Medallia Concierge is most used by front desk, front office, and member relations teams that manage guest communication and service recovery in real time. General managers, owners, and executives use it to monitor experience trends, while sales and leasing teams support follow-up, engagement, and retention workflows.

Answer based on 116 reviews

Overview

### What company size and specific industries is Medallia Concierge built for?

Medallia Concierge is designed for SMBs and enterprise companies that serve guests, members, and customers across hospitality, food and beverage, health, fitness, and retail. It fits organizations in these sectors that need a solution for customer-facing communication and engagement.

Features and Usability

### What are the key features of Medallia Concierge?

Medallia Concierge includes core communication features like 2-way messaging, SMS messaging, group messaging, and automated responses, which support guest communication and quick client response. Differentiators include customizable templates, contact management with tagging and custom fields, mobile access, reporting/analytics, and third-party integrations for reservations and service workflows.

Answer based on 67 reviews

Overview

### Does it help teams respond to clients faster?

Medallia Concierge speeds up client response by centralizing conversations, supporting templates and automated texts, and keeping office teams informed. Service businesses, field teams, and customer support staff often find texting gets quicker replies than calls or email, though slower load times, message handling quirks, and limited group reply options can affect busy teams.

Answer based on 15 reviews

Integrations

### Which third-party tools and platforms does Medallia Concierge integrate with?

Medallia Concierge connects natively to Meta for Business. This integration supports social media and advertising workflows through a single platform connection.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Medallia Concierge offer?

Medallia Concierge provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does Medallia Concierge offer, and how do users rate the experience?

Medallia Concierge offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe support as quick, helpful, and effective at resolving issues, especially during setup or technical problems. Some reviewers report inconsistent experiences, including difficult onboarding, glitches, loading delays, and trouble scheduling support at specific times.

Answer based on 16 reviews

Features and Usability

### How well does Medallia Concierge handle business texting?

Medallia Concierge makes customer texting quick and accessible across desktop and mobile, with automation, scheduling, and shared visibility for service teams. Hospitality, restaurant, and membership staff often like the faster communication, though some teams run into shared inbox confusion, uneven notifications, mobile usability issues, and limits around group or media messaging.

Answer based on 67 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Live Chat

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Reporting/Analytics

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Audience Targeting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

CRM

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Segmentation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of dividing customers into groups based on common characteristics

Customizable Fields

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Medallia Concierge 52 features

Send and receive text messages to communicate with clients or prospects in real-time

Schedule appointments via a calendar

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Send messages, notifications, or documents to an entire customer base at the same time

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Group campaigns by project, client, or campaign for better management.

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Tracks metrics that provide insight into how a user interacts with any interface or product

Group messaging lets multiple people carry on a group conversation

Organize, prioritize, and manage incoming communications

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Identify, track, and respond to negative feedback

Generate personalized communications upon request to meet customer needs

Send personal messages to clients or attendees

Adjust communications based on previous interactions or personal preferences

Enable custom polls/voting to facilitate decision-making or increase engagement

Predict future data based on historical data sets

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Send and receive messages in real-time via an online communication channel

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Short phone numbers that used to opt-in to SMS campaigns

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.4 (115)

4.4

Based on 115 reviews

## Pricing

Value for money

4.5 (91)

Free Trial

Basic

$179.00

Per Feature,Per Month

Value for money

4.5 (91)

4.5

Based on 91 reviews

## Integrations

[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (97)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (97)

4.6

Based on 97 reviews

## User reviews

Overall rating

4.5

Based on 117 reviews

Filter by rating

5(82)

4(23)

3(8)

2(2)

1(2)

Mentioned topic

Sorted by most recent

MK

Min K.

Manager, customer experience

Retail

### "Medalia in retail"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

December 4, 2023

Pros

I can check our customer experience in score and see who in what area caused the issues at a glance.

Cons

When the reviewer selected wrong area, I can’t make a change. I can’t add a note/details to let our team know.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Clara H.

Hospice Coordinator

Hospital & Health Care

### "Zingle- Hotel Communication "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2023

Pros

When I worked at a large resort, we used Zingle to communicate with the hotel guests. It worked very well and was easy to use.

Cons

At the time I did not like that multiple people could log in at the same time and chat back to the guests. It would get confusing at times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Michael S.

Administrator

Health, Wellness and Fitness

### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 20, 2022

One of the worst customer service experiences in my 35 years of business

Pros

We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

Cons

We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Julia F.

Executive Assistant

Accounting

### "Still on the fence"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

June 13, 2022

Pros

Once set up properly, it does what you would expect with a texting service

Cons

There were difficulties setting it up from the start, with customer service. It also doesn't seem to have a desktop app. Our previous texting service did, which made it easier to use.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Because Zipwhip was bought out and not offering the same options as before.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lyn M.

GM

Hospitality

### "Great targeting, and customer service tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 8, 2021

WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue.

Pros

Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property.

Cons

I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kim K.

Manager

Health, Wellness and Fitness

### "Zingle: maybe better than a phone"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 21, 2021

We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.

Pros

Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular.

Cons

Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Javier D.

Civil Engineer

Education Management

### "One of the easiest ways to communicate"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 14, 2021

I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

Pros

I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.

Cons

We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.

Reasons for choosing Medallia Concierge

We chose Zingle because of the historical background this app had, plus the fact that it was well known in this industry before.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BH

Brandon H.

Team Lead

Chemicals

### "Good walkie talkie "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

February 10, 2021

Zingle was good but not for what we needed in the company.

Pros

This software was great for sending quick voice messages to the office while out in the service field

Cons

Seemed one dimensional. At the time we used it we needed more options that other companies provided alongside inter company communication.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RM

Rebecca M.

Night Auditor

Hospitality

### "Great for communication with guests "

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

October 7, 2020

I always try to make every guest feel welcomed and interactions more personable. With the option to create personable messages added the right experience.

Pros

Great with communication with guests and the option to create a more personal message. Time saving and unique.

Cons

Suddenly software would ask for user name, password and became increasingly slow. Never found any resolution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EW

Eric W.

General Manager

Recreational Facilities and Services

### "Stay connected to your guests and increase your communication"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 16, 2019

Excellent business tool for us and enjoy the features available.

Pros

Easy to use Easy to solve problems with guests Easy to set up and get going right away for any user. There is little to no training needed for the somewhat technology focused individual. Enjoy the texting feature

Cons

No real big cons here. This is a valuable tool for us to use. Make sure you have all of your other features tied to this software(i.e. reservation numbers) to make sure you accuracy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/161921/Zingle/reviews/)

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Popular comparisons

[Whistle Messaging vs Medallia Concierge](https://www.capterra.com/compare/161921-181980/Zingle-vs-Whistle)