--- title: "Medallia Concierge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Medallia Concierge Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/161921/Zingle/" page_type: "product" language: "en" --- # Medallia Concierge Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Medallia Concierge ## What is Medallia Concierge? Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale. ## What is Medallia Concierge used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Starting price $179 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Medallia Concierge?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.medallia.com/&name=Medallia Concierge) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Medallia Concierge 4.5 (117) VS. [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $179 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (115) Ease Of Use 4.7 (132) Value For Money 4.5 (91) Value For Money 4.5 (116) Customer Service 4.6 (97) Customer Service 4.6 (116) ## Medallia Concierge alternatives [4.4 (44)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.9 (256)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) [4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Medallia Concierge Overview ### What problems does Medallia Concierge solve? Medallia Concierge helps hospitality, resort, restaurant, and service teams solve slow guest communication, overloaded phone lines, missed requests, and impersonal outreach. It centralizes texting, templates, mass messages, and integrations so front desk, support, and operations staff can answer faster, route requests correctly, reduce wait times, and keep guests informed. Answer based on 84 reviews Overview ### Which roles and teams benefit most from Medallia Concierge? Medallia Concierge is most used by front desk, guest services, and member relations teams that manage real-time customer interactions and service recovery. General managers, owners, and executives use it to monitor guest experience trends, while sales, leasing, and account teams rely on it to improve follow-up, retention, and satisfaction. Answer based on 116 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Medallia Concierge built for? Medallia Concierge is designed for SMBs and enterprise companies that need to connect with guests, members, and customers. It is built for organizations in hospitality, food and beverage, health, fitness, and retail industries. Features and Usability ### What are the key features of Medallia Concierge? Medallia Concierge includes core messaging features like 2-way SMS messaging, group messaging, and message templates, plus automated responses and scheduled messaging for reminders and pre-arrival texts. Differentiating features include contact management with tags and custom fields, mobile app access, reporting/analytics, and third-party integrations for reservations and service workflows. Answer based on 67 reviews Overview ### Does it help teams respond to clients faster? Medallia Concierge helps teams answer clients faster by centralizing text conversations, alerts, and automated replies in one place. Service businesses, field teams, and office staff value the quicker back-and-forth and better visibility, but some mention slow conversation loading, occasional message mix-ups, and limited group reply options. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Medallia Concierge integrate with? Medallia Concierge integrates with Meta for Business. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Medallia Concierge offer? Medallia Concierge provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online options support guided instruction, while documentation and videos give users reference material for self-paced learning and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Medallia Concierge offer, and how do users rate the experience? Medallia Concierge offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe support as quick, helpful, and effective during setup issues, troubleshooting, and day-to-day questions. Some reviewers report glitches, confusing onboarding, scheduling limitations for tech support, and inconsistent experiences with customer service. Answer based on 16 reviews Features and Usability ### How well does Medallia Concierge handle business texting? Medallia Concierge makes business texting easy for customer service, hospitality, and front-desk teams that need fast guest communication. It supports two-way messages, automation, templates, and mobile access, though some teams report shared inbox clutter, limited routing, and inconsistent notifications when message volume gets high. Answer based on 67 reviews ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers point to these as the top priorities when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Medallia Concierge supports all three features buyers rate highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond faster through messaging, and maintain more consistent communication, allowing teams to improve responsiveness and deliver a better customer experience. Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Live Chat 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Audience Targeting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention CRM 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Medallia Concierge 55 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbox Management: Organize, prioritize, and manage incoming communications - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Predictive Analytics: Predict future data based on historical data sets - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (115) 4.4 Based on 115 reviews ## Pricing Value for money 4.5 (91) Free Trial Basic $179.00 Per Feature,Per Month Value for money 4.5 (91) 4.5 Based on 91 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (97) 4.6 Based on 97 reviews ## User reviews Overall rating 4.5 Based on 117 reviews Filter by rating 5(82) 4(23) 3(8) 2(2) 1(2) Mentioned topic Sorted by most recent MK Min K. Manager, customer experience Retail ### "Medalia in retail" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 4, 2023 Pros I can check our customer experience in score and see who in what area caused the issues at a glance. Cons When the reviewer selected wrong area, I can’t make a change. I can’t add a note/details to let our team know. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Clara H. Hospice Coordinator Hospital & Health Care ### "Zingle- Hotel Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 Pros When I worked at a large resort, we used Zingle to communicate with the hotel guests. It worked very well and was easy to use. Cons At the time I did not like that multiple people could log in at the same time and chat back to the guests. It would get confusing at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michael S. Administrator Health, Wellness and Fitness ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2022 One of the worst customer service experiences in my 35 years of business Pros We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. Cons We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Julia F. Executive Assistant Accounting ### "Still on the fence" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 13, 2022 Pros Once set up properly, it does what you would expect with a texting service Cons There were difficulties setting it up from the start, with customer service. It also doesn't seem to have a desktop app. Our previous texting service did, which made it easier to use. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Because Zipwhip was bought out and not offering the same options as before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lyn M. GM Hospitality ### "Great targeting, and customer service tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2021 WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue. Pros Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property. Cons I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kim K. Manager Health, Wellness and Fitness ### "Zingle: maybe better than a phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 21, 2021 We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos. Pros Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular. Cons Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Javier D. Civil Engineer Education Management ### "One of the easiest ways to communicate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 14, 2021 I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay. Pros I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried. Cons We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent. Reasons for choosing Medallia Concierge We chose Zingle because of the historical background this app had, plus the fact that it was well known in this industry before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brandon H. Team Lead Chemicals ### "Good walkie talkie " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 February 10, 2021 Zingle was good but not for what we needed in the company. Pros This software was great for sending quick voice messages to the office while out in the service field Cons Seemed one dimensional. At the time we used it we needed more options that other companies provided alongside inter company communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rebecca M. Night Auditor Hospitality ### "Great for communication with guests " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 October 7, 2020 I always try to make every guest feel welcomed and interactions more personable. With the option to create personable messages added the right experience. Pros Great with communication with guests and the option to create a more personal message. Time saving and unique. Cons Suddenly software would ask for user name, password and became increasingly slow. Never found any resolution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Eric W. General Manager Recreational Facilities and Services ### "Stay connected to your guests and increase your communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 16, 2019 Excellent business tool for us and enjoy the features available. Pros Easy to use Easy to solve problems with guests Easy to set up and get going right away for any user. There is little to no training needed for the somewhat technology focused individual. Enjoy the texting feature Cons No real big cons here. This is a valuable tool for us to use. Make sure you have all of your other features tied to this software(i.e. reservation numbers) to make sure you accuracy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161921/Zingle/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Whistle Messaging vs Medallia Concierge](https://www.capterra.com/compare/161921-181980/Zingle-vs-Whistle)