# Medallia Concierge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medallia Concierge the right Customer Communications Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161921/Zingle/reviews --- Medallia Concierge 4.5 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Medallia Concierge Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews KK Kim K ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.“ September 21, 2021 MS Michael S AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “They just ignored us.“ September 20, 2022 CH Clara H Hospice CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It worked very well and was easy to use.“ June 7, 2023 LM Lyn M GMHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property.“ December 8, 2021 KK Kim K ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “We find our customers are more likely to respond to text than call.“ September 21, 2021 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim C. Corporate Parts Manager Used the software for: Less than 6 months ### "We find this software to be of great service to our customers." February 1, 2018 5.0 Being able to deliver excellent customer service when our customers need it Pros Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess Cons Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall Review Source VR Verified Reviewer Guest Relations Hospitality Used the software for: 1-2 years ### "Always helpful" February 12, 2019 5.0 My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this! It was that easy! Thank you for making it so simple!!! Pros In house messaging was a breeze!!! With just typing in new messages with the word in it allowed me to message all our in house guest at one time! Cons There was nothing I didn’t like! The program was very easy Review Source MS Michael S. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" September 20, 2022 1.0 One of the worst customer service experiences in my 35 years of business Pros We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. Cons We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. Review Source VR Verified Reviewer Broker Consumer Services Used the software for: 1-2 years ### "Satisfaction" February 12, 2019 5.0 Overall it is the best software I have used for texting, managing clients request and fast service! Pros It is all we need to text, follow our clients request. Very easy to manage. Cons Cant send a large text in 2 or 3 messages automatically. Review Source Taylor G. Leasing Professional Real Estate Used the software for: Less than 6 months ### "Love Zingle!" February 12, 2019 5.0 Pros I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back! Cons So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties. Review Source JD Javier D. Civil Engineer Education Management Used the software for: 6-12 months ### "One of the easiest ways to communicate" May 14, 2021 4.0 I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay. Pros I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried. Cons We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent. Reason for choosing Medallia Concierge We chose Zingle because of the historical background this app had, plus the fact that it was well known in this industry before. Review Source Rainbow S. Supervisor Hospitality Used the software for: Less than 6 months ### "Vacations " July 23, 2019 4.0 Pros I love this because when we go to a resort that has this zingel it makes the stay so much nicer and more relaxing. U just send a message and that's it they respond fast. It's way better then have to call them or go to the front desk. I am going to tell my resort I work for about this software. Cons It's kinda slow when u use wifi but not else has jump out at me that was really wrong with this software. Review Source LB Laurent B. Managing Partner Hospitality Used the software for: 6-12 months ### "Great Service" April 18, 2019 5.0 very happy with the product Pros We at AMPM Group are very pleased with the service, it allows customers to reach our support team 24/7 and never miss a beat as everyone on the team is able to access it. Cons the only con is that the software needs to shut down for short periods of time. unfortunately it is part of making it better, but still is the only downside when customers reach our 24/7 Review Source MG Michelle G. Guest Service Specialist Hospitality Used the software for: 6-12 months ### "Easy way to contact guests" February 9, 2018 4.0 Pros With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel. Cons There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update. Review Source Jonathon V. Landscape Maintenance Used the software for: Less than 6 months ### "Great for contacting customers" June 5, 2018 4.0 Pros Easy to use to contact customers to confirm appointments and to schedule dates. Compiles all data into one place that multiple employees can access. Cons The load times for each conversation are fairly slow, however this may be an issue with the operating system/internet and not the software Review Source KK Kim K. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Zingle: maybe better than a phone" September 21, 2021 5.0 We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos. Pros Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular. Cons Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them. Review Source MJ Micael J. Hotel Manager/Contact Center Manager Hospitality Used the software for: 2+ years ### "zingle your way to success" May 7, 2019 5.0 We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests. We no longer need to put people on hold or call them back to answer questions so they can do business with us. Pros The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed. Cons Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb. Review Source TA Terra A. Front Office Manager Hospitality Used the software for: 1-2 years ### "Hotel Staff Approved!" February 12, 2019 5.0 Working in a luxury hotel environment with high-need guests can be challenging. Zingle has helped us to simplify and streamline many of our processes. In the past, we would call each guest 15 minutes after they were given keys to their room. Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc. Pros I love that we can set up templates to quickly and easy text our guest for a variety of reasons. It's super simple to edit the templates on the fly so that they come across as more personal and unique. We have a lot of hotel guests that are shocked when they learn it's hotel staff on the other end! I also really love that the system will close out text messages that just say things like "thanks" or "great", etc. Cons Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues. Review Source MW Marian W. Front Office Supervisor Hospitality Used the software for: 2+ years ### "Zingle Review" February 13, 2019 5.0 Zingle is the besk. The Warwick Rittenhouse Square Hotel uses this feature for a few things. If the guest is pre-registered and their room isn't ready, we place them on a list and text them via Zingle to inform them it is ready. We also have the Zingle number on each key packet so the guests can text us if they need any kind of assistance. Lastly, if a recurring guest has re-booked with any special requests, they can text us and we will place their request on their reservations. Again, this communication method is appreciated by the guests and it it definitely convenient for us. Thank you all so much! Pros Guest love this feature! These days most people communicate via text and guest love when we present them with this option versus a phone call. Cons .... I wish I could think of something but it is truly all-around amazing. Review Source KH Kulia H. Rooms Controll Hospitality Used the software for: 2+ years ### "Zinlgle" February 13, 2019 5.0 good Pros What i like most about this software is that you really can communicate anything with the guest, and we find it very easy for guest to communicate with us too. Sometimes guest dont like to call and rather text. Cons none - everything is good and everything about this software works great Review Source NO Nathaly O. Customer Experience Representative Used the software for: 1-2 years ### "It is a great tool for our business. Its innovative, easy for customer and staff to use." November 6, 2017 5.0 Pros Our customers can reach us directly via text, we receive a high volume of phone calls everyday. With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter. Also having the customers exact request, we can process it right away. Cons The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up. The notification pop up blends in too much with other tabs or screens the user may have open. Review Source RO Roxana O. front office manager Used the software for: 1-2 years ### "A convenient tool for our guests and associates" February 9, 2018 5.0 Pros What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know. Cons What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does! Review Source MJ Micael J. Hotel Manager/Contact Center Manager Hospitality Used the software for: 1-2 years ### "Exceptional from set up to operating" February 6, 2018 5.0 Nothing. It has been a great experience. From customer support to the notice and upgrades, all great. Pros Ease of use and easy to train team. Very user friendly. The set up was guided by single team. Start up too. Support has been excellent. Review Source LB Laura B. Reservations Del Services Manager Used the software for: 6-12 months ### "Zingle is Amazing" May 10, 2017 3.0 Pros Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond. Cons Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program. Review Source RP Rebekah P. Appointment Setter Used the software for: 1-2 years ### "The company I work for uses Zingle it's been really great and easy to use!" February 5, 2018 5.0 Pros Responding to messages is quick and easy. Inputting contacts is also very easy. I like the tagging feature, you can tag the representative so they can view their messages themselves. Cons The thing I least like. When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find. Review Source RP Roxana P. front office manager Used the software for: 1-2 years ### "Absolutely helpful and user friendly" February 5, 2018 5.0 Pros The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature. Cons Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us. Review Source GM Grace M. Sales Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "It has been great to use this to comminucate with current members and leads" February 2, 2018 4.0 Pros I like that I can communicate with our members with ease and send group text. I think the members enjoy it too because most of them prefer texting over calling Cons Sometimes it does not show texts I just sent right away. Other than that I enjoy using the app for our business! Review Source CA Chris A. Branch Manager Consumer Services Used the software for: 1-2 years ### "Mobile messaging" February 12, 2019 5.0 Pros Zingle allows my technicians in the field to text customers information about their services, and when customers respond the messages go directly to the office for faster response times. Cons As far as I know, Zingle does not support video messages. Review Source CM Charlotte M. Studio Manager Used the software for: 1-2 years ### "I really love that we can communicate as a team to our clients" February 2, 2018 4.0 Pros Love that we can schedule texts. Love that we can send group texts by inserting names so it looks individual. Cons The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later. Review Source VR Verified Reviewer Academic Advisor/Off-Campus Study Programs Coordinator Higher Education Used the software for: Less than 6 months ### "Zingle is a wonderful service for staff members to stay in communication with our students." February 1, 2018 5.0 easy and quick communication with students Pros You can customize your signature. Since several people use the same number, we each have to sign our name at the end of our texts. So customizing a signature is very helpful! Cons Since several people share the same number, there's no way to alert a certain person they received a message, especially if they aren't logged in. As long as you have someone monitoring the number and communicating with others if they have a message, it works great. 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