# Page 2 | Medallia Concierge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Medallia Concierge the right Customer Communications Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161921/Zingle/reviews --- Medallia Concierge 4.5 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Medallia Concierge ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lyn M. GM Hospitality Used the software for: 2+ years ### "Great targeting, and customer service tool" December 8, 2021 5.0 WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue. Pros Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property. Cons I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started. Review Source PJ Paul J. Director of Logistics Transportation/Trucking/Railroad Used the software for: 1-2 years ### "From our customer's viewpoint, the ease of ordering products from our company has increased ten-fold" November 1, 2017 4.0 ZIngle is what we call "win-the-tie-breaker." We strive to be better at every level of product quality and customer service, and we think we are. However, their will come a time when we will find ourselves equal to a competitor from the customer's standpoint. Ease of ordering may very well be the tie breaker which helps us maintain that customer. We'll never know unless they tell us but there is no way my competition has thought of something better than Zingle; certainly not for the money we pay anyway. Pros We wanted a way to get into our customer's pockets literally. Understanding the nature of people and their communication expectations, all schools of thought lead to Zingle. Certainly when a customer pick ups the phone, they expect someone to answer. This is challenging because the phone is only going to ring for ten seconds before they hang up. Furthermore, people are getting less likely to make this call. Expectations regarding an email response vary but timeframes tend to be more leniant. When it comes to text, people, quite frankly, can get their feelings hurt or even angry if you don't answer them immediately. We accept orders 24 hours a day. No one person can respond in an instant 24 hours a day. So if my customer has one number going to multiple people, they get the immediate attention they desire and it's up to us to know who is responsible to answer that text. Most companies don't know how many customers they lose because they cannot reach to someone. But I know how many we lose...zero. We also use it for dispatching our truck drivers. The concept is the same. They require information and assistance 24 hours a day. But they cannot know who is on-call or vacation or out sick. So they have one number to text and someone will see it 24/7/365. This is the best dispatching tool ever. Imagine being stuck on the interstate with a flat tire or lost and having to call numerous numbers trying to reach someone for help. With us, we are one text away. Cons The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything. Review Source RI Roland I. Instant Service Manager Hospitality Used the software for: 2+ years ### "Great text messaging Application!" April 1, 2019 5.0 From a guest experience and satisfaction standpoint, Zingle has helped increase our overall satisfaction scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed. What makes me happy the most is the fact that guests actually write about it on TripAdvisor, which shows that when we take care of our guests, they do notice it. Pros Utilizing a product like Zingle provides our guests the convenience they need when it comes to requesting things they need without waiting on the phone or in line, which saves both our staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly. Cons Love the software! It is extremely friendly! Review Source KG Kassia G. Assistant Director of Admissions Used the software for: 6-12 months ### "Overall a great investment to reach people via text from your phone or computer. " February 1, 2018 4.0 Pros I like that this service is available for both my computer and my phone. It makes it convenient to text while at my computer or while I am out of the office traveling. The notification sounds for receiving texts aren't annoying which is a huge bonus because our team has a lot of incoming messages. It allows me to turn off notifications when I need some work-life balance, but also follow up with people from my phone when I leave the office and need to keep up with my contacts. I like that you can tag the contacts with labels, which helped our team keep track of who each of our contacts are. Cons We have a whole team using one number, because that is the number we want associated with our office (so any of us can respond to incoming messages if someone is out of the office). Unfortunately this means all our messages are in ONE single inbox. This is the worst part about this service, having to share an inbox(even with the labels it gets messy). I wish there were individual inboxes so once we assign the contact to someone specific in our office, it could show up in that person's inbox rather than in the flood of messages intended for other people. The more we use this texting service, the more frustrating having to share an inbox it becomes. We get notified every time someone else gets a message just like we would if it was one for us. I only want to get notified when I receive a message so I am not wasting my time identifying who on our team got the message if it isn't one I need to respond to. Review Source Jenna S. PM Operations Manager Hospitality Used the software for: 1-2 years ### "Amazing Product - Perfect For Our Property" February 12, 2019 5.0 Amazing, very helpful, and a great new-age way to give our guests the best service. Pros We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests. Cons We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes. Review Source Michael R. Night Auditor Hospitality Used the software for: 1-2 years ### "Wonderful connection tool" July 26, 2018 4.0 Pros This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information. Cons The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight. Review Source VR Verified Reviewer Leasing Professional Real Estate Used the software for: 1-2 years ### "Single is very helpful in my daily work but can be very frustrating to use at times." February 7, 2018 3.0 Pros Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live. Cons Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc. Review Source CH Clara H. Hospice Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Zingle- Hotel Communication " June 7, 2023 5.0 Pros When I worked at a large resort, we used Zingle to communicate with the hotel guests. It worked very well and was easy to use. Cons At the time I did not like that multiple people could log in at the same time and chat back to the guests. It would get confusing at times. Review Source Greg W. Owner Real Estate Used the software for: 1-2 years ### "Game changing technology" February 12, 2019 5.0 Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. Pros This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity. Cons I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages. Review Source MK Min K. Manager, customer experience Retail Used the software for: 1-2 years ### "Medalia in retail" December 4, 2023 5.0 Pros I can check our customer experience in score and see who in what area caused the issues at a glance. Cons When the reviewer selected wrong area, I can’t make a change. I can’t add a note/details to let our team know. Review Source heather A. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Best B2C communication platform available" February 12, 2019 5.0 We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us. Pros Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive. Cons We would like to see improvements with the exportable reports from the provided analytics. Review Source SA Sam A. Owner Food & Beverages Used the software for: 2+ years ### "Increase business & Lower food cost!!" February 14, 2019 5.0 Efficiency Speed Less Payroll More accuracy Pros In the past we used to get 20-30 text orders and on weekends I had two employees glued to the phone to take pickup and delivery orders and a lot of customers used to complaint that phone was busy or someone put them on hold, people used to wait quite long time to get the order, parking lot used to get full, I started promoting Text your order service and today we have 100-140 orders via text and I am doing more business with less employees and the customers are super happy!! If 10 customers walked in 6-7 already texted in advance and 2-4 minutes everyone is out of the store and parking lot is never full!! The customer service is awesome every time I called they fixed the problem!! Cons Absolutely nothing!! Just perfect! Thanks Review Source Sandy T. Member Relations Director Real Estate Used the software for: 1-2 years ### "Our Members love the two-way texting service!" February 2, 2018 5.0 It helps us promote our club events, and allows our Members to ask questions and make reservations quickly and easily. Pros Our previous text software only allowed us to text out. The two-way texting has really been a game changer in the way we communicate with our Members. Cons The automations were tricky at first, but it was always easy to get help from our service representative. Review Source MM Mario M. Hotel Manager Hospitality Used the software for: 1-2 years ### "It's a Great way to Communicate with our Hotel guests." November 9, 2017 5.0 The easy way to communicate with our guests without having those loud annoying Hotel phones in the Room. Pros We communicate with our hotel guest from the beginning of there reservation. We Zingle our guests a day before they arrive to the hotel and we Zingle the guest to let them know there room is ready. We communicate with our guests threw out there stay from requests to ordering room service via Zingle. Our guests communicate with us when they need there Valet car. Making restaurant reservation or even directions to the nearest fun location. Zingle is a way we can always have our guest can communicate with us and never leave there room or stop by the Front Desk. Cons to this day I still don't get notifications on My Android Samsung 8s . I have communicated with support and still does not work. As the Resort Manager I would like it to vibrate or a drop message to show on my cell Review Source Nicholas L. Front Desk Agent Hospitality Used the software for: 6-12 months ### "Front Desk Agent responding to guests needs" February 6, 2018 4.0 Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are Pros The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware Cons That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile. Review Source Michael B. Call Center Agent Used the software for: 1-2 years ### "Very easy to use and navigate. Good way to quickly communicate to a large group of employees. " February 10, 2018 5.0 Pros The ability to send group texts, and group people into different departments, so the messages get to the right people. Cons can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small. Review Source Mike L. Catering / Party Manager Used the software for: 6-12 months ### "A must have! Pays for itself." February 10, 2018 5.0 Increased sales and helps communicate specials/offers in a timely manor. Pros Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time. Cons Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows. Review Source kG kimberly G. gsa Hospitality Used the software for: 6-12 months ### "Zingle works great and it has many features that make your work life much easier. " February 5, 2018 5.0 The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest. The way Zingle makes connecting with the guest an easier experience is definitely a super mega PLUS! Pros The most that I liked about this software is the way you are able to communicate with the guest right away. You get updates once someone responds, so that you don't miss out on any messages from the guests. You are able to easily text them just by typing and that makes it so much more fun and easy. In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use! Cons The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say. Review Source VR Verified Reviewer Marketing Director Used the software for: 1-2 years ### "Awesome " May 5, 2018 5.0 Pros Great way to get quick responses and really easy to use! I love everything about Zingle! I'm very impressed with the latest version. Cons I don't have anything negative to say about this program ! Review Source Otis A. Sales Coordinator Telecommunications Used the software for: 6-12 months ### "Zingle" February 12, 2019 4.0 Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response. Pros It allows text real time to the recipient. Cons I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay. Review Source VR Verified Reviewer Donor Case Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great program to conduct business" February 12, 2019 4.0 Overall, I like it very much :) Pros I love that I can message clients to conduct business without having to provide my personal phone number. The phone app is perfect for whenever I am outside the office. Cons Sometimes it takes some time to load! At time it doesn't find the contacts I have already saved. Review Source Emmanuel L. COO Hospitality Used the software for: 1-2 years ### "Great product and fantastic company" February 12, 2019 5.0 Fantastic! Highly recommended. Pros We have been using Zingle for approx. 2 years now. We love the ease of use, the uptime and the incredible account management we get from Zingle. This is a really well run company. Cons Inability to have AI respond to customer texts based on "sentiment analysis". However we have been told this is in the works. Review Source VJ Valerie J. Client Care Coordinator Used the software for: 6-12 months ### "Zingle is easy to use, intuitive, and makes communication so much easier." February 1, 2018 5.0 It makes doing my job extremely easy. We depend upon it to run the business, and I am so glad it works so well, and takes up so little processing power! Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding. Thanks, Zingle! Pros Custom notification settings, desktop notifications, and the mobile app. The mobile app is now available for Android, which has made taking my job on the go even easier. Cons Occasionally experiences delays which turn off the sound. The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense. Now there's a new option "segment" which doesn't make as much sense to use. Review Source VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Great for service businesses " February 12, 2019 4.0 We noticed our customer response to picking up their finished orders is SO much faster. Pros Faster then email. Our customer response is 100% faster then voicemail and/or email. Cons The customer ablitiy of opting out. This has been the the toughest to figure out. Review Source Chris C. Administrative Support Airlines/Aviation Used the software for: 1-2 years ### "Zingle review" November 22, 2018 4.0 Pros What I like most about this software is the ability to quickly send text messages to customers. The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing. Cons Facebook Messenger is another way to use this software to reach customers, and that took some getting used to, including setting it up for the first time. After that, it became second nature. 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