# Page 3 | Medallia Concierge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Medallia Concierge the right Customer Communications Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161921/Zingle/reviews --- Medallia Concierge 4.5 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Medallia Concierge ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Guest Services Associate Hospitality Used the software for: 6-12 months ### "Great app" February 12, 2019 5.0 I love it very easy to work and use Pros It is a great way to communicate with our guests Cons there is nothing i dislike about zingle it is an amazing app and I have been using it for months without an issue Review Source VR Verified Reviewer COO Legal Services Used the software for: Less than 6 months ### "Great asset to our firm!" February 12, 2019 5.0 We have been able to respond to our clients in a more timely fashion and everyone is able to see the conversation so that we can be as transparent as possible. Pros The fact that we are able to keep in touch with clients and keeping everyone in the loop on what is going on. Cons The fact that the notifications keep coming through even at night when I try to put them on night mode so that others are not bothered. It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out. Review Source LC LeAnne C. Member Relations Director Hospitality Used the software for: 6-12 months ### "After using other text programs/companies, Zingle has been the easiest to implement and use!" May 3, 2017 4.0 Our number one benefit from this software is being able to provide our membership with a concierge by text. Being able to connect with those on the go, provides us the opportunity to connect to another group of members who may not have time to call, read emails or wait for answers. Pros Best part of Zingle is that you can control almost your entire account from the app. The other part of Zingle that we enjoy is that we truly have a "concierge by text" now to offer, not just a coupon to mass text people. This has made a great revenue impact on our business in our restaurant! Increased our slower nights for dinner, increased our weekly specials purchased and our revenue. Cons The only part of Zingle we are still waiting on is the ability to text a picture out to all subscribers. Review Source CW Chelsea W. Member Relations Director Hospitality Used the software for: 1-2 years ### "Great for Businesses! " February 12, 2019 5.0 Zingle is a great tool for our business. Clients love having another way to connect with our business that is centered around their schedule and availability. It is easy to send out text alerts to clients and easy to maintain! Pros It is very easy to use, for both the business end and the client end. There are many ways to set up automated texts and templates for quicker responses. There are many ways to get alerts and the customer service/ IT help is great! They respond quickly and are very helpful. Cons Sometimes the automation can get out of sync, but the Help Customer Service team is very quick! Review Source AH Amir H. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Very nice App" February 14, 2019 5.0 Pros You can send pre-arrival message to all arrivals and easy to communicate to our guests Cons it is little complicated to have synced with Opera Review Source RW Rachael W. Reservations Manager Hospitality Used the software for: 2+ years ### "We use Zingle constantly at our boutique hotel. " February 13, 2019 5.0 We use Zingle as our primary form of communication for our guests at our boutique hotel. It eliminated the need to have phones in the hotel rooms and most of our special requests are now given to us via text, which is helpful. Pros Super easy to use, easily able to send a message to all guests at one time. Cons There is no ability to send group message threads. Review Source RM Robin M. Director Hospitality Used the software for: 6-12 months ### "Frustrating product and awful customer service" July 29, 2019 2.0 Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches Pros At this point, there isn't much to like about Zingle. Cons The customer service was awful plus there are lots of glitches with the software. Reason for choosing Medallia Concierge I made a big mistake. I'm moving over to Text Request as everything about their texting service is an upgrade from Zingle. Review Source ML Matt L. General Manager (SBA) Airlines/Aviation Used the software for: 1-2 years ### "Zingle is the ONLY choice worth considering." May 3, 2017 5.0 Customer interface that matches customer demand. Pros Automations, escalations, support. Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error. Cons Desktop notifications limited to browser capabilities. We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year. Review Source CB Carlos B. Csr Airlines/Aviation Used the software for: 1-2 years ### "Easy and casual" February 13, 2019 5.0 When firing a simple message, emailing seems too formal and unnecesary. Zingle is an easy way to keep in contact with your customers. Everyone has a phone nowadays, so having the additional method of simply texting us gives our customers an easy and casual way to reach us. Pros Ease of use, quick reply buttons, add categories and notes to each contact. Cons Sometimes the alerts go unnoticed (having the volume down on the computer does not help) but there are secondary alerts to remind you. Review Source MS Marian S. leasing professional Real Estate Used the software for: 2+ years ### "ZINGLE IS GREAT!" February 12, 2019 5.0 Zingle has benefit our company tremendously! overall we are pleased with how easy and clear it is to work with this software. Pros How easy and useful it is. Everyone on our company use it and makes our daily routine more accessible. Cons n/a I don't find anything that I dislike. Review Source RH Rob H. Loan Officer Real Estate Used the software for: 1-2 years ### "Loan Officer" March 11, 2019 5.0 I love it and so do my clients. It's GREAT! Pros Desktop interface. I like the simple alerts to my desktop so there's no need to grab my phone while I'm in the office. Cons Nothing to hate. That's why I'm writing a review. Review Source NH Nicole H. Membership Director Hospitality Used the software for: 6-12 months ### "Using Zingle allows us to nudge our consumers in such a convenient way and they love it!" November 10, 2017 5.0 The benefits we receive are priceless. Easy access to our clientele while reaching them at a convenient time. Pros Zingle is extremely user friendly and it allows for multiple users to text to the same messages. You can respond from your office or from the app, depending on your schedule that day. The customer service is very helpful as well! I highly recommend Zingle to all of my counterparts. Cons I honestly like everything about it... but if I had to choose one thing it would be the automated text that sends out when I don't respond quick enough. Review Source CM Christine M. Membership Director Hospitality Used the software for: 6-12 months ### "Wonderful, well thought out product. Great communication tool for modern times." October 31, 2017 5.0 Easy, quick and reliable communication that with our customers. Pros This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message. Cons More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great! Review Source JF Jon F. Parts Manager Retail Used the software for: 1-2 years ### "Good Product" February 18, 2019 4.0 Overall, it's not bad. Functions just fine for what we need it to do. Pros I like the ability to txt multiply people at once and it doesn't appear as a group message. Cons Once a conversation is closed, it's not the easiest to go back and find. I'm not impressed with, only one computer logged in at a time. It would be nice for multiply computers to logged in. Review Source KP Kayce P. Senior Project Analyst Hospital & Health Care Used the software for: 2+ years ### "Zingle changed how we communicate with our customers" February 12, 2019 5.0 It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us. Pros It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails. Cons No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later. Review Source MN Miles N. Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Review" February 12, 2019 5.0 Very positive, much more resident interaction Pros Ease of use and communication. Interface is very user friendly. Cons Needs more flexibility with multiple phone lines Review Source KI Kristen I. Legal Assistant Law Practice Used the software for: 1-2 years ### "Makes Contacting Clients Very Easy" February 12, 2019 5.0 This has been a great way to connect with clients and reach them right away. Pros I like Zingle because it allows us to instantly connect with our clients who otherwise may not be able to answer the phone when we need to speak to them due to varying reasons Cons It took a little while to learn the ins and outs of Zingle. Review Source jL jesseca L. C SR Used the software for: 1-2 years ### "This is the best computer text program out there " February 1, 2018 5.0 Pros I love the fact it will hold all the conversation that has been had with the sender/receiver. I would recommend this to ANY OFFICE STAFF. Cons The only thing I have ever had an issue with is when the server is down and sometimes it will tell you there is a new message when there is NOT Review Source MB Monica B. General Manager Airlines/Aviation Used the software for: Less than 6 months ### "Helping to deliver truly personalized services!" May 21, 2019 5.0 We were searching for an easy way to provide another meaningful touch point on our customer service delivery. This app has enabled us to provide truly personalized information in a form that our customers seem to love. Pros We have been using Zingle for a few months, and the feedback from our customers has been wonderful. It allows us to reach our customers in a format that is easy for people who are constantly on the go. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Cons We haven't found anything about Zingle that we don't' like yet! Review Source AU Ally U. Guest Services Agent Hospitality Used the software for: 6-12 months ### "Easy and Accessible!" March 30, 2019 5.0 I find it handy in communicating with guests of the hotel as well as other associates Pros I liked how convenient it was to use. You can learn how to do everything in less than 5 minutes Cons None. They continually improve the system which is a plus Review Source AW Aaron W. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Amazing Communication Tool for Text Messages!" February 12, 2019 5.0 Amazing! Pros Ability to delegate communications to users internally. Cons Some of the backend reporting is tied to who the conversation is assigned to at the time you pull the report. This throws off the ability to measure some different efficiency metrics by user. Review Source TS Tina S. Operations Manager Retail Used the software for: 1-2 years ### "Simple to use" February 12, 2019 5.0 Absolutely love it and our customers do as well. Pros This is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these. Cons Reporting could be better, but still works for what I need. Review Source TK Ticia K. Sales Coordinator Hospitality Used the software for: 1-2 years ### "Excellent Tool" February 14, 2019 5.0 Pros We love how we can quickly and efficiently communicate with guests. Cons Setting up Zings can be a challenge at times, due to how many options there are, though there is always quick and knowledgeable support on hand to gladly assist. Review Source WJ Whitney J. Member Relations Coordinator Hospitality Used the software for: 6-12 months ### "I work for a private business club. Our Members love being able to access Senior staff so quickly!" November 9, 2017 4.0 It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff. Pros How easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club. Cons Thank it does not automatically update. I would like it to move in real-time and have a better understanding of automations. Review Source BD Brian D. Account Manager Building Materials Used the software for: 1-2 years ### "Ease of Zingle " February 12, 2019 4.0 Very useful tool for the office great way for me to stay in contact with my clients. Pros Ease of use and love that it helps me to stay in contact with my clients and makes response time immediate. 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