# BookingTimes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BookingTimes the right Massage Therapy solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161989/BookingTimes/reviews --- BookingTimes 5 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BookingTimes Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews RR Rob R Company DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I especially liked how user-friendly the system is for both students and admin.“ June 19, 2025 SC Sunder C DirectorEducation Management, Self-employedUsed the software for: More than 2 years. “Easy to use, intuitive user interface, knowledge base (Online help) and prompt support“ February 1, 2022 KM Kevin M General ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Lots of features, easy to work with, customizable, customer service“ September 29, 2020 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jules F. Driving Instructor Professional Training & Coaching Used the software for: 2+ years ### "Best Service Ever!!" October 27, 2025 5.0 I can’t thank the BookingTimes team enough for everything they’ve done! Things have been going incredibly well for my business — bookings are picking up, and I’m even getting new clients overnight. The feedback I’ve been receiving from my own customers has been amazing; everyone keeps commenting on how much they love the website and how easy it is to use. The platform is intuitive, efficient, and has made managing my business so much simpler. On top of that, the support from the BookingTimes team has been outstanding. They’re always quick to help, patient, and genuinely care about their clients’ success. A special mention goes to \[sensitive content hidden\], who has been absolutely wonderful — always supportive, friendly, and full of great advice. Our chats have kept me motivated and confident every step of the way. Thank you to the entire BookingTimes team for creating such a great system and offering such exceptional service. You’ve truly made a difference in my business! Pros How easy their system is to use and how much it’s helped my business grow. The website looks great, clients find it super simple to book Cons "No suggestions for improvement — everything works perfectly and I’m really satisfied!!" ✅can't recommend enough Review Source CB Crystal B. Owner Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Everything I need for my business in one software tool" October 16, 2022 5.0 My overall experience with BookingTimes has been incredible. I will continue to use them for any scheduling needs I have. Pros I chose BookingTimes because they were able to create my website, help me understand how to use it and change it as I like, and the software provided a one-stop shop for my appointments, records, and product sales. Cons I least liked the patient history taking. While I did have the ability to create a dot point for specific body regions I see on most patients, I was unable to include it in the same "notes" section as the SOAP. Reason for choosing BookingTimes See above Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Cliniko was unable to offer my clients the ability to buy vouchers and products from my website. Review Source PH Paul H. Director and Trainer Professional Training & Coaching Used the software for: Less than 6 months ### "New Customer " August 20, 2025 5.0 The process has been smooth and efficient, when needed you could contact the team and they are always willing to help. Pros The product is solid and reliable, the service and team have been really helpful and a pleasure to work with. Cons No QR codes available unlike other providers, I was able to generate one direct up the booking page which will help keep the booking process streamlined Alternatives considered [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Reason for choosing BookingTimes More superior product to alternatives although more expensive Review Source CB Crystal B. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "A Highly Supportive Software company " October 8, 2019 5.0 BookingTimes is there for me as needed. They have developed my online presence and stick with me through every detailed question I have. The support works diligently to make my software work for my needs. Pros I chose this software because I was able to get started immediately with everything I needed from the website to the booking system to the finance reports. Cons I would like add industry specific checkpoints in the notes for faster session recording. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing BookingTimes The supportive service. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) BookingTimes ability to create a website that shows my individual style which is affiliated with an answering service and a devoted ongoing support team. Review Source MA Mark A. owner/manager Automotive Used the software for: 1-2 years ### "EXCEPTIONAL AFTER SALES SUPPORT AND SERVICE" August 6, 2019 5.0 Booking times has allowed us to integrate our financial processes into our booking processes and allowed us to provide live information to our trainers. Has completeley removed any problems with double bookings and has a great user inteface for clients to book online. Pros The developer has shown a great deal of understanding on how our industry works. Cons Nothing really............................. Alternatives considered [DrivingSchoolSoftware.com](https://www.capterra.com/p/175083/Total-Driving-School-Management/)[Apptoto](https://www.capterra.com/p/168852/Apptoto/)[bookitLive](https://www.capterra.com/p/135890/bookitlive/)[Appointy](https://www.capterra.com/p/122249/Appointy/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing BookingTimes The owner/deveolper's preparedness to try to understand what our requirements were and work with us to meet them. Review Source RR Rob R. Company Director Education Management Used the software for: 2+ years ### "Booking Times Review" June 19, 2025 5.0 My experience with BookingTimes has been nothing short of excellent. From the initial setup through to going live, they’ve been supportive, efficient, and always professional. I’ve had great feedback from customers using the site, and it’s already helped improve workflow and visibility for the business. Highly recommend! Pros The team at BookingTimes was incredibly responsive, professional, and genuinely invested in the success of my business. They created a website for Hunter Driving School that looks fantastic, works smoothly, and has made managing bookings so much easier. I especially liked how user-friendly the system is for both students and admin. Cons Honestly, there’s not much to fault. If I had to pick something, it would be that there’s a bit of a learning curve at the start — but their support team was always quick to assist, which made it a smooth process. Review Source SC Stephen C. Educator Automotive Used the software for: 2+ years ### "Smooth Runnings" March 20, 2025 5.0 If it was not for booking times and the booking system I would have been hopelessly lost with grey hair lol everything runs smoothly in the background. Pros They are so very helpful always sort out any problems I have. Cons Nothing really I’m very happy I have been with Booking Times for some years and do not intend to change. Review Source GK Geoff K. Driving Instructor Consumer Services Used the software for: 6-12 months ### "Good times wit Booking Times" August 31, 2024 5.0 They always have answers to my problems. They do respond promptly to requests for personal assistance. They go the extra mile to help. Pros The reliability of the site and the knowledge and professionalism of the staff. Cons Can’t speak directly to a person without logging a request through email. Review Source KF Karen F. Owner Education Management Used the software for: 1-2 years ### "Booking Times is fantastic!" August 15, 2019 5.0 Our experience has been fantastic. It has reduced time in our business and has made our payment collection processes so much easier. We have not had any no shows for lessons, as all students are confirmed prior to their lesson. Pros The software is easy to use and has assisted in less hours returning calls etc at the end of the day. Our clients have found it very easy to use and payments processed online, means that we don't have to chase payments from our clients. Even after the site has been live for over a year, if I have any questions I know that \[SENSITIVE CONTENT HIDDEN\] is only an email away and always responds quickly and with a solution. I highly recommend Booking Times to anyone looking for an online booking system. Best thing we ever did! Cons Cannot fault the program. We love everything about it. Reason for choosing BookingTimes I found when talking to \[SENSITIVE CONTENT HIDDEN\] from Booking Times, that he understood our business and had already assisted other driver education businesses. The first consult and information discussion was so positive and I felt that not only could Booking Times provide what we needed for our business but that he already had a wealth of knowledge and understanding to assist in the development of our website and booking system. Review Source MN Maggie N. Remedial Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Maggie Nolan-Remedial Massage Therapist " July 2, 2023 5.0 Excellent, I can contact my developer whenever I had an issue with anything and it was responded to very quickly and resolved very quickly. Pros The ease of the website, set up, ease of being able to amend things myself. The ease of clients being able to book in. I received plenty of work because of the website. Cons I liked everything about this website service. Review Source CY Cheryl Y. Owner Education Management Used the software for: 2+ years ### "Love the platform." June 16, 2023 5.0 Very happy from the initial set up process till now. Pros Ease of navigation and customer support. Cons That some of the help pages are not up to date or missing. Trying to find the item I'm looking for in the "updates" section. Review Source KA Kristine A. Owner / Driving Instructor Professional Training & Coaching Used the software for: 2+ years ### "Help when needed" July 3, 2023 5.0 It was easy to use and customer service was quick and helpful. Pros When I was unable work due to a medical issue, BookingTimes were there to help me and were very kind and understanding of my situation. Cons Only the processing of refunds and changing balances. Review Source KM Kevin M. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "BT review" September 29, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] have been amazing at helping me and my company integrate software and all the questions I have Pros Lots of features, easy to work with, customizable, customer service Cons Recurring feature has issues, lots of steps to make a booking (client complaints), no app and mobile use is difficult Review Source Response from BookingTimes September 30, 2020 Thank you so much for your review of our business management software. At BookingTimes we are always improving our product to best suit our client's needs, and the needs of their clients. The recurring bookings feature presented a unique opportunity for improvement last week (some of which were on the recommendations of our clients), and will be completed on Monday of this week! No software system is above upgrades, we just take careful deliberation and thought when implementing changes to ensure seamless and bugless functionality for everyone on the platform. The app - you are very right! We do not have an app - but remember, the objective is to keep people on your domain (hint.......your SEO will thank you!). Based on the surveys we've conducted, no one wants another app on their phone! We have thoroughly enjoyed working with Tri-Covery Massage - especially during a strategy shift and the huge growth opportunities ahead. We are excited to help in any way we can. JP Jana P. Driving Instructor Professional Training & Coaching Used the software for: 6-12 months ### "First in class service provider" May 28, 2023 5.0 Pros Every facet of this product is full service! The back office support and dedicated team are the best in the industry! 100% Satisfaction!!! Cons Have not found any cons! The product delivers! Review Source LR Leah R. Driving Instructor Automotive Used the software for: 6-12 months ### "Booking Times Review " August 28, 2020 5.0 We have had a fantastic experience with the team at booking times. From our Demo, to business start up/web design and ongoing management of our web site. Pros The Software is very easy to use, The team who support the software are extremely helpful and always quick to respond and manage any concerns. Cons It would be fantastic if there was an app to the phone to help when your not in the office and on the go. It would make it so much easier to view and update and manage the software. Reason for choosing BookingTimes We have had a seamless experience with booking times. From our initial consult, to web design and then to ongoing management of our website. The team have been very professional and helpful through out each step. We are thankful for the support team who have also assisted us with learning how to manage the web site, post start up. Thanks kindly to all the team at booking times! Dalby Driving School Qld. Review Source PU Phillip U. Owner/Operator Automotive Used the software for: 6-12 months ### "Easy planning on the move" August 5, 2020 5.0 This software has made our daily working life easy rather jumping from site to site for communicating then another site for bookings then invoicing with another website. Pros We can control everything like emails, text and advertising all from one place. Communicate with clients simple and easy. Cons We would prefer to have online payments made to each instructor be made through our separate bank accounts for easier tracking of payments. Review Source Response from BookingTimes September 30, 2020 Hi Phil! I wanted to take a moment and say - first of all - Thank you so much for your review. It makes our hearts happy to hear that the system has simplified your business life and made things easier! We know you guys are out there doing a bang up job, and that makes us proud to be a part of it all. In regard to the independent payments to instructors with tracking - That's 100% possible! (and is enabled on your system now). But can we talk about how wonderful the new dashboard refunds are?! :) (Always evolving and improving!) Hope you are well! We sure appreciate you two. TH Tim H. Owner Education Management Used the software for: 2+ years ### "Don't worry, just sign up, you wont regret it." May 13, 2021 5.0 Simple, runs itself, I cant imagine using anything else. Pros No more paper diary, no more bookings over the phone, I'm making money whilst I sleep, how could I go wrong, they have set up two fully functional websites for my driving schools, and there fantastic. And when i screw up something, i simply email the support team and they help within a few hours. Its around the clock support, 24/7 bookings online. Cons Nothing to dislike at all, there's nothing I can think of that I need to better run my business. Review Source BW Ben W. Managing Director Professional Training & Coaching Used the software for: 1-2 years ### "BT transformed our business" March 5, 2020 5.0 I have never looked back after switching to booking times. Pros Our switch to Booking Times was primarily driven improve our our online experience including bookings and web presence. Cons The continuous improvement philosophy of Booking Times really keeps the software up to date with the needs of users. As gaps are identified fixes are often worked up and implements quickly and effectively. Integration was challenging but well managed by the BT support team. Reason for choosing BookingTimes Service, functionality Review Source SC Sunder C. Director Education Management Used the software for: 2+ years ### "Licence Ready" February 1, 2022 5.0 Booking system is easy to use and great support. Pros Easy to use, intuitive user interface, knowledge base (Online help) and prompt support Cons Course schedules integration with website is not flexible. Review Source OK Omid K. Business Owner Education Management Used the software for: 1-2 years ### "Easy to use all in one business platform" March 17, 2021 5.0 We are using this software for our driving school business emudrivingschool.com.au . Highly recommend this to any driving schools around the globe. Pros This software is very easy to use. It has automated my bookings. Since we started using this software, we have a lot less admin jobs and less phone calls. No show appointments are WAY less now and chasing payment is a history. Cons Nothing really. We chose this software from among a lot of other similar softwares Review Source KG Kristen G. Proprietor Public Safety Used the software for: 1-2 years ### "Props for Booking Times" August 1, 2019 5.0 Customers have more control over their service decisions. Driving School owners are more free to deliver high quality services rather than finagle reservations. Pros The software is easy to use, easy for customers to navigate and administrators are available for assistance/open to ideas for enrichment. Cons I am happy with the software. Grateful to have found it. Review Source SC Saravjeet C. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Manager" March 24, 2023 5.0 Pros Fortunately got Booking times , wish got years back , I would be millionaire by now . Cons Should not accept booking without full payment Review Source JD Jane D. Director- Driving Instructor Automotive Used the software for: 6-12 months ### "Saved our lives:)" February 3, 2019 5.0 They were great and available. The helped us change things so that we had the system just as we wanted it without judgement. Pros We like the fact that it does everything for us, its easy to use and is like having virtual staff. Reliable and cost effective. Saving us lots of time. Cons We would like to be able to update the background photos ourselves, without bothering them, however they are totally happy to do it. We just think they have other things to do. Review Source JP Jodi P. Compliance Manager Education Management Used the software for: Less than 6 months ### "BookingTimes reviews" March 24, 2021 5.0 Really quick and helpful when setting up to use. Pros Product is so easy to use; easy to navigate through; customers find it so easy when booking in. Cons Have not found anything yet; clients have been providing great feedback so far. Reason for choosing BookingTimes Easy for customers to use Review Source MC Megan C. Director Hospital & Health Care Used the software for: Less than 6 months ### "This has been the best decision we have made in years!" August 28, 2017 5.0 Pros Our Clients response is the best thing about this new software. We have had 158 bookings in just 3 weeks from our online program compared to 10-20 on our last online program. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.