Hively

Hively

4.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Free Version
    Yes
  • Support
    Online

Vendor Details

  • Hively
  • teamhively.com
  • United States

About Hively

A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking.


Hively Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition

Hively Reviews Recently Reviewed!


When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service

Capterra-loader

Easy to use and provides decent feedback

Apr 25, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

Cons: It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.

Intuitive Product

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I found this product to be very easy to use and great tool to gauge how our users are doing. I cant wait to see what else will be use in this product.

Great, easy tool to get customer reviews

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's super simple to set up and the reports are really useful. The daily summaries and the ability to request reviews is great.

Cons: The pricing that adds the fee per team member can get pricey if you have a lot of people in your customer service side.

Dec 09, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable. Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.

Customer satisfaction

Apr 14, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Customer satisfaction

Pros: Getting feedback from customers in a convenient manner

Cons: No preference really. Perhaps a sorting system to rank ratings

Recommendations to other buyers: I recommend looking into a platform that allows for tags and help questions