# Hively Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hively Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more.

Source: https://www.capterra.com/p/161991/Hively/pricing

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# 

 Hively Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Hively

## What is Hively?

Hively is a cloud-based survey software that helps businesses measure and optimize customer satisfaction and employee performance by collecting real-time feedback from customers and employees. It integrates with email clients, CRMs, and ticket systems for easy feedback collection within existing workflows. The software offers measurement and reporting features that provide insights into customer needs and team performance. It offers a leaderboard for recognizing top performers and a points system for rewards.

## What is Hively used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/)[PEO](https://www.capterra.com/peo-software/)

Overall rating

Based on 28 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Starting price

$17

Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hively

4.7 (28)

VS.

[4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/)

Starting Price

$17

Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (28)

Ease Of Use

4.6 (82)

Value For Money

4.9 (15)

Value For Money

4.5 (80)

Customer Service

4.9 (18)

Customer Service

4.5 (79)

## Hively alternatives

Highest Rated

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Complaint Monitoring

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Leaderboards

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Manager-to-Employee Recognition

Allows managers to praise, recognize skills, and give feedback to their employees

Peer-to-Peer Recognition

Allows employees to praise one another in a social network-like feed visible to the whole organization

Hively 10 features

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Allows managers to praise, recognize skills, and give feedback to their employees

Allows employees to praise one another in a social network-like feed visible to the whole organization

Track accrued recognition and rewards at an individual employee level

A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more

Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement

Create and administer polls and surveys

Get Advice

We can help you find the software with the features you need.

Features

4.5 (28)

4.5

Based on 28 reviews

## Pricing

Value for money

4.9 (15)

Free Trial

Free Version

Basic

$17.00

Per Month

Value for money

4.9 (15)

4.9

Based on 15 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.7

Based on 28 reviews

Filter by rating

5(21)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SS

Santosh S.

Managing Director

Pharmaceuticals

### "Much satisfied with Hively."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 14, 2020

In my scenario, sending out long surveys was a hassle for me and my teams, was taking a longer time to collect and analyze each response data from customers. So to deal with such issue, we deployed Hively in our office. Now, Hively has managed to create a quick survey with its predefined templates and has been a time-saver for us.

Pros

Hively is simple and easy to use. It is an effective tool to reinforce work. Hively seamlessly manages workforce and enhances strategic recognition which results better communication and responsive customer feedback. It is a robust platform to measure performance of a company and gather customer feedback.

Cons

No dislikes, Earlier I had a issue with the website, the server gets down frequently, hope this problem will be solved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mark M.

Owner

Accounting

### "Great feedback tool for those shy in asking for feedback and a good relief valve for upset clients."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2020

Very happy to collect feedback that I can transfer to my other customer interface points including business cards, website, social media, email campaigns. Clients can also be anonymous to encourage more open feedback, too.

Pros

Great way to collect feedback from customers without having to panhandle for it. Easy enough to set up. Great tool as part of a larger tool kit to measure team member success or need for improvement.

Cons

Would like better choices in emoticon button appearance. It does look a little campy, but I went with an alternate shape they provide for better look. You may need a bit of help to get the links into your email signature, but once it's there, no problem to maintain.

Reasons for choosing Hively

Saw Hively at work with a service provider for whom I am a customer. After awhile, I thought it was a good idea and implemented with no regrets.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 1, 2020

Thanks for the glowing review Mark! We're really glad you're getting value from Hively.

VN

Vibhor N.

Manager-HR

Staffing and Recruiting

### "Excellence "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2019

My experience is good with Hively, Though I am using the free version and very soon I will buy this for the business.

Pros

I liked the simplest method of getting a rating. This is hassle free and easy to track.

Cons

As of now I can not any. Overall experience is good

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Chris D.

Owner

Electrical/Electronic Manufacturing

### "Easy to use customer facing review product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2019

Hively makes it easy to gather a quick pulse of the customer, helping us to make decisions monthly as to what areas we need to pay more attention to in order to drive customer satisfaction.

Pros

With the basic version, customers only have to choose one of 3 buttons, if they want to add more, great but this allows quick feedback from the largest number of potentials.

Cons

The graphics could be a little more crisp, but this is nitpicking.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MF

Mary F.

Owner

Security and Investigations

### "Love this little gem!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 15, 2019

My overall experience has been great, which is why I am still using this software 5+ years later after implementing it. It gives me immediate, succinct, feedback, sent to my inbox on every completed ticket in which a customer wishes to share their experience. This information allows me to react quickly, and reach out directly to a customer, if they share a problem or concern with a service or product we have provided. This software also allows me to share all the positive feedback directly with my employees who worked with that customer. It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.)

Pros

I found this software extremely easy to integrate with the ticketing system we are using. My customers can give me feedback, quickly and easily, without having to spend more than a few seconds to a minute on responding.

Cons

Even in its free form, this software is great. But, of course, if I could have everything, I like to see more info, other than an IP address, when someone gives an anonymous review. I wish I had more information as to where the comment originated from.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Philip B.

Global eCommerce Manager

Retail

### "Thanks "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

August 15, 2019

Great way to start with customer feedback and to engage teams

Pros

Easy to use and a valuable way to collect customer feedback

Cons

Cannot alway get it touch with customers if they decide to be anonymous, would be better if a token was held in the system to allow communication

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KA

Kim A.

Broker/Owner

Real Estate

### "Ease of Use"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

1/10

August 9, 2019

Pros

I like the ease of putting the rating options in my email signature.

Cons

But if someone gives me a review, I do not know who gave me the review or why. It should be mandatory. How can I fix something when I do not know why or who gave me a bad review..

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Kelly R.

Quality Assurance Manager

Financial Services

### "Hively Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 8, 2019

Overall, it has met what I have needed it to do which is make the process for giving feedback easy.

Pros

It is easy to get feedback and track how my team is rating with advisers.

Cons

I would like to see more faces/options or the ability to put a comment in.

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Reasons for choosing Hively

It was easier and fun for the customer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BD

Ben D.

Marketing / Customer Service

Real Estate

### "Hively the user friendly feedback tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 8, 2019

Love it! so far it has solved our companies customer feedback problem.

Pros

Very easy to setup use and implement. Took me a while to find Hively but once I did it was extremely easy to navigate and setup. I was able to copy the feedback snippet into my email signature and get my co workers to do the same. I love that you can have this right in your email signature and all the customer has to do is click a face in the signature and it records the feedback. One of the biggest problems we had was customers didn't want to click and have to go to another page to leave feedback. Hively solved this issue for us, now the customer can click a face and the feedback is recorded from the email, and if they want to leave more feedback they have that option too. Other feedback software that does what Hively does is very expensive and so complicated with all sorts of options and setup requirements. Hively all you do is copy and paste and your ready to roll!

Cons

I think it would be cool to have a little more options as far as the faces for the feedback, maybe even customization to where we can have our own pictures? Other then that I don't feel like there are any other cons.

Alternatives considered

[Customer Thermometer](https://www.capterra.com/p/133435/Customer-Thermometer/)

Reasons for choosing Hively

See pros and cons as I kind of explained why we went with Hively. I think the biggest things I saw in Hively over the competition was price, and ease of use. We are busy and have so many things to deal with, we don't have time to go through all the setup and all the other stuff involved with some of these other feedback programs. Hively was literally sign up copy/paste and your set.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Tiffany B.

Sr. HR Specialist

International Trade and Development

### "Love it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 8, 2019

Pros

Easy to use, timely and beneficial feedback.

Cons

Honestly there is little not to like. Had some minor firewall issues that needed to be corrected but that's really it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/161991/Hively/reviews/)

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