--- title: "FIELDBOSS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FIELDBOSS the right Field Service Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162005/FIELDBOSS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- FIELDBOSS 4.8 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of FIELDBOSS Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Billing Supervisor Used the software for: 3-5 years ### "Billing Supervisor " November 5, 2026 5.0 Going on 3+ years I feel FieldBoss over powers other software that is out there. The customization and the use of data is not like any other I have come across. Pros I found that FieldBoss was easy to learn and navigate from our prior software. The hyperlink's in the system help when needing additional information. The support team has always been extremely helpful in assisting with any questions that were asked. Having the system as cloud base also allows easy acceptability when needed. The amount of detail the system requires allows reporting to be more accurate. Cons Not so much of a con but a learning curve of not having full financial reporting in 1 system but now in 2. FieldBoss was easier to learn and navigate than Business Central. Review Source R Reviewer Vice President of Sales Used the software for: 3-5 years ### "Excellent Sales Visibility and Team Coordination in One System" November 3, 2026 5.0 My overall experience with FIELDBOSS has been very positive. From a sales leadership perspective, it gives me the tools to manage the pipeline, support individual salespeople, and coordinate with operations. It helps us keep information accessible, strengthen accountability, and spend less time tracking down updates. Pros The visibility across the entire sales process is what I value most. Customizable views and dashboards let me manage team performance and track opportunities from the initial lead through proposals, customer approval, completed work, invoicing, and payment. Having that information connected makes coordination easier and reduces administrative work. Cons The initial learning curve and time needed to configure views and dashboards can be challenging. There is a lot of functionality, so consistent training and clear internal processes are important to help everyone use the system effectively. Review Source Matt L. CIO Used the software for: Less than 1 year ### "FIELDBOSS and Elevators" December 7, 2023 5.0 Two words... "no regrets." The product and the FIELDBOSS team met or exceeded our expectations. If I had to decide again, I would definitely select FIELDBOSS. Pros The know field service and the elevator industry. Built on a Microsoft platform offering security and robustness. Accessible from anywhere on any device. Real-time access to data. Power BI reports and dashboards. Integrated with Business Central for Accounting. Views are easily configurable by end users. Mature sales and implementation teams. Customer-focused and knowledgeable support team. They listen to their customers. Cons I don't have a lot of cons or complaints regarding FIELDBOSS. Certainly, we had our issues during implementation, but nothing was unique to FIELDBOSS. Any issues or requests we had were responded to quickly. General observations for any implementation... document your processes ahead of time, spend a lot of time cleaning your data, and do not try to implement every feature at the same time. Review Source R Reviewer Comptroller Used the software for: 3-5 years ### "FieldBoss Review" October 17, 2023 4.0 We have been able to improve processes and scorecard metrics. Pros For me, the ability to download data is most important. I like the transparency of the system. We are able to see what is going on. The ease of processing paperwork with views and dashboards. FieldBoss allows us to improve our processes. Cons Would like to see more ability to build reports in FieldBoss instead of downloading into excel. Reports that have no short learning curve. The most difficult thing about FieldBoss is the learning curve. For someone who does not have their process well defined it can be complicated. The most difficult part of the integration is the data migration. You need to actually have data to migrate. Review Source R Reviewer Controller Used the software for: Less than 1 year ### "Review" October 19, 2023 4.0 FB has allowed for a more robust system in the sense of tracking projects, or quotes to WO's to invoices. Pros The ability to group items together for purposes of review...WO's, projects, etc. Helps to get an overall picture. Cons Some of the titles are interchangeable within different forms which makes it a little bit more challenging to define specific titles...Customer/account are used interchangeably in different forms, but what customer means in one form does not mean the same in the other form. The platform is very open so there is lots of room for things to be reopened and changed. This makes it hard to lock down a point in time. Review Source R Reviewer Business Manager Used the software for: 3-5 years ### "Business in Real Time and in Full Colour" October 17, 2023 5.0 As an ERP it has been great but I liked to switch to talking about their support team. We have seen the FIELDBOSS team grow and our favorite points of contact move on to bigger roles in the company. We always had a concern that the new person would not offer the same level of support but we've been proven wrong time and time again. The culture they have and the standards they set are consistent and this builds a strong bond between our companies. Pros When we looked at FIELDBOSS we realized its workflows were extremely well interconnected. We knew immediately FIELDBOSS could help us improve our workflows, our productivity and our performance. In an industry where pricing is highly competitive our advantage comes from the efficiencies we create delivering our service. FIELDBOSS plays an integral role in giving us the edge we need, providing data in real time and allowing us to see our business metrics in full colour. Cons Not much. There were somethings still in development at the time such as progress billing functionality and purchase orders tracking. I'm aware no system is an answer to everything but these two areas were going to be key for us. FIELDBOSS make a commitment to develop these areas and they are now an integral part of our FIELDBOSS experience. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "FIELDBOSS in the Elevator Industry" November 15, 2023 5.0 Highlly positive experience with the team, we will be continuing to rollout the product to further businesses over the coming year. Pros Their team has been very collaborative and supportive during a challenging rollout process. The product itself offers a seamless cloud experience while providing a level of data visibility that our organization could have only dreamed of under prior ERPs. Cons Very little to report on the con side. Like all rollouts we have experienced so hiccups - but these are almost exclusively from our users not following the new process set for them during the rollout. Review Source R Reviewer Chief Executive Officer Used the software for: 3-5 years ### "FieldBoss for Independent Elevator Installation, Maintenance and Service Repair " October 12, 2023 5.0 I was an early adopter with FieldBoss and have now been using the product for more than eight years. I would say I have a close relationship with its development team and have very much enjoyed working with them as the solution has become what it is today. Pros FieldBoss is based upon the robust and ever improving Microsoft Dynamics platform which is highly customizable. The FieldBoss Team listen to the issues that matter to building services contractors and find ways to improve the product through regular upgrades. Support is always quick to respond and provide accurate and detailed response to solve operational problems, which are usually caused by the user's incomplete data or failure to follow a business flow in the correct order. Cons There are a small number of improvements that I would like to see, most of which usually have their genesis in some restriction mandated by Microsoft on their core records. FieldBoss is responsive towards finding alternative solutions to those minor issues, through upgrades or quicker customized fixes. Review Source R Reviewer Vice President of Finance Used the software for: Less than 1 year ### "Fieldboss and Business Central Implementation" November 28, 2023 5.0 I have positive experience with Fieldboss due to its comprehensiveness, customization options, ease of use, efficiency improvements, integration capabilities, robust reporting, reliable customer support, and scalability as key factors contributing to my satisfaction with the software. Pros I find value in Fieldboss due to its comprehensive nature, customization options, ease of use, integration capabilities, efficiency improvements, robust reporting, reliable customer support, and scalability, making it a preferred choice for managing field service operations. Cons The pricing structure of Fieldboss may be on the higher side especially for smaller businesses or startups. Review Source R Reviewer President Used the software for: 3-5 years ### "Specialty Elevator Company Loves Fieldboss" October 12, 2023 5.0 Fieldboss works very well for our company. Any issues are answered quickly and efficiently. The system can be customized which was a major selling point for us. Pros Web based access so we can access all of our projects from anywhere. Instant access to project details, schedule dates, contact information. Fieldboss has so many features; endless possibilities. Cons There are so many options that training can be come overwhelming. (this is a good problem to have...just time consuming). If I started over I would start with basic functions and then add additional functions as time allowed for training. Review Source Alysia C. President Used the software for: 1-3 years ### "FieldBoss review" October 12, 2023 5.0 Very good. They understand what I am trying to accomplish and they are patient as I implement my vision for FieldBoss. Pros That it understands field service requirements. Cons That it is an additional cost for fillable forms to be part of the mobile platform. That BI is an added cost. Just add this in so buyers don't feel like there is a constant adder. Review Source VR Verified Reviewer CFO Used the software for: 3-5 years ### "Platform for the future" March 14, 2019 5.0 You can trust these guys. Pros Love the fact that is built within Microsoft Dynamics 365. Cons We underestimated the amount of effort it takes to transition but that would be the same for any product. Review Source R Reviewer VP Used the software for: 1-3 years ### "Perfect for our Business" February 17, 2017 5.0 We are a busy 30+-year-old commercial air conditioning company. Our previous system was outdated and no longer supported. We spent nearly 2 years looking for the best solution that fit our needs. Our research led us to Fieldboss. From the initial consultation to the final product, the staff at Fieldboss were great to work with. They were upfront with the challenges and details we would face switching systems. We have been operating with Fieldboss for over a year, our staff is now on the same page, our customer is receiving great communication and detailed information. We now operate much more efficiently and can take on any customer, project or job that comes to us. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.