Who Uses This Software?

We serve admission-based nonprofits like museums, zoos, science centers & nature centers that manage ticketing, admissions, memberships, registrations, reservations, fundraising & merchandise sales.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Doubleknot
  • www.doubleknot.com
  • Founded 1998
  • United States

About Doubleknot

Doubleknot helps nonprofits manage, coordinate & promote online, onsite & mobile ticketing, admissions, memberships, camps, classes, group visits, special events, rentals & fundraising campaigns. All membership, registration, reservation, donation & sales data is stored in a single database for reporting/analytics. The Sales Station POS and mobile POS empower staff to scan scan tickets, update records & collect payments & donations at the front desk/gate or anywhere.


Doubleknot Features

  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Doubleknot Reviews Recently Reviewed!


Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.

Cons: Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.

Vendor Response

by Doubleknot on April 23, 2018

Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at support@doubleknot.com to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!

Great for data management

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.

Cons: Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.

Vendor Response

by Doubleknot on June 13, 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at Support@doubleknot.com for more info.

Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.

Cons: Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.

Overall: Shorter time to set up, can do everything I would need it to do.

Vendor Response

by Doubleknot on June 13, 2018

Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at Support@doubleknot.com to discuss ways that they can be addressed.

works great with property reservations

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties

Cons: Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored

Vendor Response

by Doubleknot on June 13, 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at Support@doubleknot.com to discuss ways that the issues can be addressed.

A bit cluttered at times, but widely useful and streamlines operations quite well.

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Extensive and versatile enough to be used across the full team, here at a museum with a staff of 50 and annual visitation of 125k. It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more. While it takes a bit to learn, the support is good and the software is familiar to other institutions as well, which always helps.

Cons: Internal and external language can be a bit more complex and wordy than necessary, which sometimes leads to sifting through information with staff and/or patrons. Transitioning from one platform to another is always a challenge, but Doubleknot seemed to generate many odd-looking/incomplete records on past donors, members, and constituents.

Amazing Reservation System!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has everything in one space, takes care of billing

Cons: Some of the overall booking when administration needs to override specific dates that already have information

Overall: Doubleknot has made our workload incredibly easy. The set up was the most time consuming part of the project, but well worth it. Works great for customer facing as well as internal. Great Purchase! Thank you!

Ease of registering for an event

Feb 26, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Doubleknot will save your contact information and all events you have previously registered for.

Cons: A service fee is required to pay online, no fee if you can print the invoice and hand carry it to the event owner.

Recommendations to other buyers: Try linking a checking account and the service fees can be avoided (usually).

Use it to track registrations for scouting events.

Mar 02, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is flexible, and it's able to be used for a number of different events. It is easy to track and change participant information.

Cons: When there are errors, it takes quite a while to correct.

Recommendations to other buyers: Use it for multiple events before making a final analysis.

Okay tool, has a few limitations, but the platform is user friendly

Feb 27, 2015
4/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Friendly UI. Friendly to end users as well.

Cons: There are limitations to the user interface, specifically, the merging of a similar user account doesn't appear to work.

Recommendations to other buyers: I don't have any recommendations for other users.