Who Uses This Software?

Branch is an employee self-service platform for hourly workers.


Average Ratings

554 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
    See pricing details
  • Pricing Details
    Contact us for a custom "Enterprise" plan that is built for scale.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Branch Messenger
  • www.branchmessenger.com/
  • Founded 2015
  • United States

About Branch Messenger

*Voted as a leading Employee Scheduling platform in Summer 2018* Branch Messenger enables enterprises to optimize their workforce at scale and in real-time to improve operational efficiencies. A web dashboard and self-service mobile app streamline team communication, schedule creation, distribution and management. Employees are able to chat, view schedules, swap shifts, request time off and set their availability all from within the app.


Branch Messenger Features

  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Branch Messenger Reviews Recently Reviewed!


Great way to connect with employees Ina way that is inclusive and easily accessible.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Cons: There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

Overall: Just the ease of accessibility in which I have to communicate with all employees at one time.

Fun program good platform

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons: The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Overall: The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

I found Branch to be easy to network with all employees

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Cons: I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

Overall: Having problems editing and changing position and business.

Perfect for Connecting With Work!

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons: There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Overall: Reminders about shifts, new information from store supervisor, other things important to my job.

I used Branch Messenger to receive updates from work, and stay updated by my managers

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons: What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

overall this is pretty useful for working at a place with a lot of people you don't know well.

Jul 05, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the activities board. I like that people can post a general post to everyone without it being in your messages. i also like that you can individually message anyone, it's very useful especially when you don't know anyone when you first start.

Cons: the individual messaging is pretty glitchy, i hate that i cant send emojis and half the time if I'm trying to have a conversation i need to restart the app to get it to load the new message sent to me. i also hate that i cant adjust my shifts. if I'm covering someone else's shift i want to be able to manually add that in, or vise versa. I also hate that in shift coverage it is filled with a bunch of old stuff from months ago, there should be a filter to automatically get rid of them once the date of the shift in question has passed. i also would like if in the comments for posts on the activity bored you could comment gifs and such

Overall: the biggest benefit is being able to communicate with my team in an organized way rather than just a giant group chat that inevitably gets off track.

Love using this app, helps keep my team informed and gives a better source of communication open

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to share info with my team. How there are so many ways to communicate with team and they can also keep in touch with other coworkers. Once I post a schedule I like how fast it posts and also sends alerts to others.

Cons: Not all my coworkers can join app. Some phones aren't capable.

Also sometimes it's hard for new employee to find store in search

Overall: We have a setup in our system for employees to get schedules but as I've seen not many stores use it because too complicated. This app is so much easier, faster and accurate

I like it a lot but for the very simple features!

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture.

Cons: Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat.

Also have issues with loading sometimes where I have to log out completely out of app and then log back in.

Overall: Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm

Almost there

Aug 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use, and there are some great features.

Cons: Messages do not always send right away, I once received a message 3 months after it was sent...

Sometimes Branch does not read a posted scheduled picture correctly, which is confusing for some staff. It cannot differentiate between people with the same first name.

Perfect for normal use to post weekly schedules for team

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, alerts, filters, engagement areas, and speed. This app clearly does what it promises. Ability to swap shifts and post needed coverage is a plus

Cons: Ability to modify based on the company that uses it lacks. Being able to separate pharmacy schedules and front store schedules would be optimal. Separate profiles for front store and pharmacy so communication is filtered. A to-do section for the teams would help improve store productivity.

Overall: Daily alerts, scheduling made easy.

Great way to find out when I work and communicate with team members

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is very easy to use and self-explanatory. being able to scroll through it and find out what days you have to work is great.

Cons: Sometimes runs slow sometimes and closes out on its own. You might have to reopen it. It would also be nice if it had a night mode.

Branch is a great app! It allows me to stay connected to my coworkers even outside of work.

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The thing I like most about Branch is the ability to connect with my coworkers through posts and updates. Communication has greatly increased in my team since we all downloaded Branch.

Cons: My biggest criticism about Branch is that the functionality could be a bit better. The way my team uses it is more like a social networking tool, and sometimes it's difficult to post pictures because they have to be cropped to fit a square. Additionally, I'd like the ability to post links and share GIFs. Also, posting my availability comes with a challenge, because the app does not allow me to post shifts that start with a PM hour and end with an AM hour. I have not been able to post my availability for this reason.

Overall: Using Branch allows me to connect with and keep in touch with my team more than I have in the past. We are able to share updates, alerts, and tips through the app. During Hurricane Irma, when we all had to stay home or evacuate, Branch kept me in touch with my whole team and I knew they were safe.

I think this app is pretty neat. I love the ability to see your shifts and your co workers shifts.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love notifications you can get a couple of hours before your work starts. I'm happy that this app exists and I hope that it keeps improving.

Cons: I would like to see in the future updates notification time changes. If I have work at 3 I would like to get a notification two hours beforehand, or maybe the next work day I would like to know four hours beforehand. Also days of the week. So maybe a persons week starts on Monday, but mine starts on Saturday. I would like the availbity to change that options.

Overall: I am able to know when my work starts beforehand. I love it and it's awesome because I am a very busy person.

Capterra-loader

Branch Messenger has always been easy and convenient to use.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons: I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.

Branch is such a life saver on looking up shifts to switching shifts!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What i love so much about the software is how easy it is to look up shifts, look up people, and even commincate with other about shift openings and other important information.

Cons: Sing up is quite difficult because other companies mix with other companies stores ( ex starbucks, mc donalds). as well sometimes the shifts are not read correctly and are incorrectly written.

Overall: looking up shifts are so much easy, especially when your double cheking, communicating to others about shift change or just in general are so much easier. Just love the easy use to this!! especially seeing the schedule and day by day timelines HELP ALOT

I work with Pizza Hut and we use this app. I have never had any problems at all with it.

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the app will give you notifications on when your next shift is and how available the schedule is.

Cons: Sometimes it takes a little while for the app to load, and it would be nice to be able to choose how far ahead you want the notification for your next shift.

Overall: I am able to see my schedule immediately when it comes out, not the next time I work. It is just much more convenient to have in your pocket rather than at your place of work.

Simple and effective

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The app is easy to use and intuitive. The interface and tabbed approach to feature separation is native to most smart phone users and will developed.

Cons: The customization is non-existent. Changing notifications sounds or frequency is all or nothing, and images are downloaded every time rather than cached. Posting times is buggy, with simple text entry passed for a poorly implemented rolling clock design. Messaging does not play well with other SMS offerings and instead uses data or wifi

Overall: Easy and active communications with a team and fast schedule uploads and viewing

Great communication for team

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how I can see my hours ahead. I like how I can see my earnings. We have all our schedules posted on this. The app notifies you of your shift starting two outs ahead of time. This can be good or annoying. I like how you can create a profile about yourself.

Cons: I don't like how anyone at work can post anything on the app. Some of the things like details in creating a profile are bit difficult to post. For some reason it doesn't take my information. I don't like how it constantly notifies you. It can be good and bad as I stated before.

Every so often we have a few glitches with the schedules but it's very easy to use

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that it keeps the staff up to date and informed. Also, the way it breaks the schedules down into calendar for ia very convenient.

Cons: We have a large staff and I wish there was an easier way to take a picture of the schedule to make sure all the employees are included in there. Because some times I have to add people in there manually. Or they just don't make it in at all

Easy to use, awesome customer service.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: All you have to do is take a photo of your schedule and the app converts this photo into individual calendar shifts and assigns them to employees. Allows for import of shifts to iCloud/gmail calendars. Notifies employees two hours before your shift. Customer service resolved issues quickly and politely.

Cons: The only con I can think of is that not enough people know about the branch app. Seriously, everyone should be using it. I tried several before this and none even got close to as useful and easy to use. Espescially free.

I use branch for my job. It allows easy communication between all my coworkers.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Branch makes it very easy to switch shifts and still keep track of who is working when. Scheduling is a breeze as we just post a picture on branch and everyone gets it. They send you a notification on when your next shift starts, which has saved me a few times.

Cons: I do not like the color green. It is probably my least favorite color next to yellow(sorry Green Bay).

Love using it very convenient.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I always know when I work by using the schedule, the fact that I don't have to call to find out is great.

Cons: I think it's off on how many hours it shows that you work, they don't seem to be correct and when things are posted in the activity area it doesn't let me see all of the message that is written.

Overall: The ease of knowing my schedule, requesting time off, any problems that may occur information we need to know about anything going on at our business we always know as long as it's posted,updates on what is going on being able to post about needing coverage very simple and easy to use and understand.

Simple, sleek, and easy

Sep 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is simple to use. It is a more fun and interactive way to communicate with coworkers. It's made switching shifts, getting our weekly schedule, asking time off, and getting updates a single simple and easy place to do so. It's made everything more transparent for us. The messenger makes it easy to access every team member. It doesn't have many features for the messenger portion as the other tabs due, but it does the job. I love the fact that it tells you how many hours you worked the week and how much you'll get.i love that we get a notification two hours before our shift starts.

Cons: I don't like that you can't see the days you worked once the new week begins. It would be nice to look back on the app of the days you worked previously. It would be nice to also include the estimated total pay amount for the month or two weeks.

Our store has had a pretty good experience with branch.

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: All our team members are able to access the weekly schedule from their phones, everyone gets a notification a few hours before each shift so that they don't forget.

Cons: Our team members being able to post their shifts has caused a little bit of confusion. We had to explain to some of them that if nobody replied to their post saying they would take the shift, then the shift was still theirs. There have been just a couple minor things like this that can cause a little trouble when you're doing everything over the phone.

Great app really takes managing to a new level.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: When an employee cant come to work they can ask the entire staff about coverage without needing anyones phone number also helps managers be more aware.

Cons: I do not have any complaints the app does everything i need it to and then some. Only real improvement would maybe be if when your seeing the schedule it let you go back without having to exit the app.

I love using branch, it's a great App and easy to use

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to keep up with my work schedule and knowing who I'm going to work with is a great way to start the day

Cons: It's a little slow and freezes from time to time and sometimes the names get mixed up on the scheduling

Overall: I haven't really got any benefits from it, I just use it for work and for scheduling, knowing what days and what times I have to be to work have been extremely helpfull

It really fast and easy

Jul 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That I can see when I work and who I work with. I can see how many hours I'll receive and how much I will get paid that week! Also, see how many others work too! Also, easy way to get in touch with every staff member all at once!

Cons: It doesn't show my past pays like since I get paid biweekly I'd like to take my last week and week before to add up and see what my paycheck would be but it won't let me review past pays.

Overall: An easy way to see/keep up with work/ work schedule! And see what you'd get paid for that week

Branch Assist helped my small business team to take success into its own hands through productivity

Jul 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is a major thing for us. Some of the team is tech savvy and some not so much. This product really worked for everyone at all levels of experience that needed to use it.

Cons: Like anything there are improvements that could be made but they ARE being made frequently so no complaints here.

Overall: Productivity increased through easy-to-use technology

easy to use, simple & effective

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: its very convenient when you need a shift covered or changed, by posting and having management accept its a stress-free solution to a usually uncomfortable situation.

Cons: when shifts are uploaded in pictures, its difficult to see the entire spread of shifts for the entire period laid out.

Overall: easy to check when I am working, easy to find coverage

Branch is amazing! So helpful!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love branch because you can input your schedule directly to your calender! It also makes shif changes very very easy! Awesome app i would recommend to all employers!

Cons: Sometimes when you have had it open in the background for a while, once you go into the app it wont load. Very easy fix though, just completly close the app and restart!

I absolutely love this app. It's easy to use and the features are are great. I use it daily.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of uploading the schedule is wonderful and I love how it populates the shifts into an easy view of your day. It's great for my employees for swapping shifts and for requesting time off.

Cons: The only glitch that I've noticed is sometimes it will populate the shifts incorrectly in the calendar view. I think that may be more on my end though because the quality of the picture of the schedule is not so clear.

Overall: The ease of knowing who is scheduled when, with just a click of a button is wonderful.

from a manager standpoint Branch has been an effective way to get shifts covered quickly

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All staff have access to it whether its by smartphone or by computer. Its simple to use and as a manager, tracking is very good. Customer service has also been very helpful.

Cons: error in which when one staff tries to cover an open shift, if manager doesnt approve it another staff can sometimes be overwritten by another staff. Better option would be for all staff interested in a shift to be able to click, then manager chooses

Overall: shift coverage used to be a big part of my job. now its much simpler

I've had a really good experience with this app.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that the managers can post schedules on the app so that I don't need to take a picture or write it down every time it gets updated. The shift coverage feature is also really nice and very easy to use.

Cons: The only problem I've had so far is the feature where your schedule syncs with the calendar on your phone. It sometimes works, however it isn't very reliable.

Overall: I am able to check my schedule daily so that I don't miss any changes on it that happened when I wasn't there.

Great experience. Very easy for me and my team to use.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of the app. It allows me and my team to work out schedule issues. It allows my team to swap shifts and know there schedule from there phones.

Cons: Sometimes the times are not correct. Once you upload a schedule and it post. The shifts start and end times may not be correctZ

Overall: To make an easy schedule for my associates.

Cindy's review of Branch Messenger

Sep 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can look to see who I'll be working with, who I'll be relieving and who will be relieving me on my shift. I love that I can have immediate contact with managers and co-workers. I love being able to see my earnings each week.

Cons: I wish our schedules were posted further out so we can make plans for holidays or even to schedule appointments.

Overall: My overall experience with Branch Messenger is great. I hope it is always available and helpful as it is right now.

Berri convenient

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that i can post my schedules and changes and all my employees get it. There's no excuse for my stylists nor knowing there schedule our being late.

Cons: I'd like to be able to delete old employees myself when they aren't working for me anymore. So all ex employees are still getting our schedules.

Vendor Response

by Branch Messenger on December 15, 2017

Hi Kari! Thanks for your review! As a matter of fact, you CAN delete former employees from your workplace in Branch. Email hi@branchmessenger.com and we will be happy to help you.

It's quick and easy to communicate with the coworkers.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that communicating with everyone in my work place is in one app. We're able to stay up to date and on the same page by posting on the feed, checking schedules, and also switching/covering shifts.

Overall: I've never had an easier time switching/covering shifts for a job. I love the fact that my schedules is always at the the convenience of my phone rather than having to call in to get it or go into the store. Communication is so fast and simple when getting a message out to the work place.

I love this app. It is so convenient and easy to use.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the way I can filter what I see. I can view the entire work schedule or just my shifts. I also like how I can see a photo of the actual schedule too.

Cons: The app didn't recognize me until I used my full name ( I go by Nicki but on the schedule I'm Nicole).

Simple, yet effective, layout makes employee communication a breeze!

Nov 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Schedule synching is fantastic! Although, if the photo of the schedule cuts out any letter of employee's name, their hours won't be synched to their shifts/hours/earnings.

Cons: A tad glitchy on the Galaxy Note 5. Notifications are seen, but when in app they don't show up. The inability to quickly delete multiple old posts is a bummer. Having to click post, hit delete, then confirm delete makes page clean-up a major hassle.

Excellent for the workplace!!

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use. You can easily access your schedule, contact fellow coworkers, or even post stuff in the Activity feed.

Cons: No real alarming issues except with picture load times, it could be a tad bit quicker but it is still very good!

Overall: 10/10 would recommend

Branch has done wonders for my workplace & I am grateful for its services.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the multiple chat functions & how it simultaneously functions as a social media service for the workplace. I love the ease of messaging & connecting with my coworkers & leader team.

Cons: The app sometimes crashes & has troubles loading photos, chats,. Branch also has some trouble booting, and often deletes messages before I'm able to see them.

Overall: Great team connectivity. It's helped boost communication and my overall workplace experience.

Capterra-loader

I found this app awhile ago and introduced it to some of my co-workers. We like it. Makes it easier

Dec 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It allows us to see our schedule even when we are not at work. Easy to use. Love it. Chat is nice also.

Cons: Maybe be able to delete old schedules, others have forgotten to delete it left the app.

Overall: Just the ease of use of this app. Allows me to check my schedule while away from store.

It is very helpful for me and my co-workers every day.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It it's extremely convenient for both me and my co-workers due to the fact that we do not have to go to our work-place to find out when we work next.

Overall: It has let me be able to know when I am working wikthout wasting gas by going to my job to find out what the schedule is for my week.

The app has everything I need and is a very valuable resource.

Mar 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to check my schedule whenever I need to. Its an amazing thing to be able to whip out my phone and refer to my hours weeks in advance. Before using this app I showed up to work thinking I was scheduled but I actually wasn't! This app has saved me several times from being late when I get the notifications that "heads up your next shift starts at:____" Very helpful app.

Cons: I think that the interface could be a little more user friendly and unique. I could see some better fonts or a darker theme. Its a lot of white and green which can get a little boring at times. I think there should be a favorites screen that has your schedule for the week pulled up right there so I don't have to go through so many screens to get to where I want.

Best app for small business or large departments

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is so easy to use and has amazing mobile to web compatability. Its a collaborative app and allows staff members to chat both about and not about work, make announcements and trade shifts. If only we could get our payroll clerk to get on it and automatically change in the timeclock system. I honestly love this app and everything it stands for.

Cons: The only thing I don't like about the app is that it doesn't take unpaid lunches into account and overestimates hours (40hour week with 5 1-hour lunches =45hrs in app when staff is getting paid for 40)

Overall: Collaborative behavior and communications with co-workers. As well as 1-on-1 communications with managers that is extremely convienent and allows for a quick message to be sent to dept heads without having to take time from the actual work-day.

I like the updates and new features!

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The way it automatically reads our schedule, and the notifications! It's proactive and constantly has updates based on what people want out of their scheduling system.

Cons: It's kind of laggy sometimes and glitches. Even when I have internet sometimes it won't show me things I know are supposed to be there. Other than that I love it.

Overall: Switching shifts with ease, distributing a schedule easier, and overall more transparency among our team.

My experience with Branch Messenger has been amazing. It has definitely cut steps out my day!

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about Branch messenger is it allows me to communicate with my team in the blink of an eye it also gives me the opportunity to store information. It gives me the opportunity to shoot schedules out to my team and also reschedule appointments.

Cons: There's not much that I like least about Branch messenger if I had to select one the scheduler sometimes does not show who's working on that day.

Branch Messenger on Android

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love being able to track my shifts and see who I'm working with. It's so much better than having to go into work or call in to ask when my next shift is.

Love being able to trade shifts around so easily and post updates.

Cons: Only issue I have is it often refuses to let me view the schedule until I close and then reopen the app. (running in a Google Pixel XL)

Other than that, no complaints

Overall I really like this app

Sep 21, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons: I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Overall: I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

I love this app!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows us to communicate with each other more efficiently and be able to resolve problems at work!

Cons: Sometimes there are slight glitches, but they are always resolved in a timely manner. Other than that, there's not much to complain about.

Great. Only issue is the app wont always work but its better than nothing.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The fact that I get to see my schedule talk with other employees and my boss can send little messages on a wall like Facebook

Cons: I don't like when the app crashes another problem is when you first open it up if you try to look at the schedule too soon that'll never load and you got to close it and reopen it stuff like that big bummer

Overall: Just the fact that I get to know my schedule anywhere I am I love that and it's great

great software ,easy to use I love to see a couple extra features see cons

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the schedule calendar is easy to read and I love the notifications that people get as soon as I make changes to the schedules

Cons: lacking of a button to block or unblock people and it doesn't track request for time off after approved

GREAT APP!

Aug 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy and fast to use! We can even load GiF! Highly recommend!

Cons: Sometimes it does lag but overall pretty neat app!

Overall: Great to use for our workplace, all of our employees are on there which makes it easy to reach out to them when we change schedules or post schedules.

Great communication device

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy for everyone the team to use. I love it as a communication device. I love the GIFs that are available also.

Cons: I wish the customer support was based in a country where English is the primary language. I did not receive any assistance from them when I was trying to find one of my locations, after about 6 emails back and forth. After they created a new account under that location name and deleting it, I ended up finding it myself. I also wish there was better functionality for above store level users. I have 5 locations in my app. Sometimes it is hard to figure out what location posted something new. Also wish I could post on all 5 locations simultaneously. Finally it would be nice to have admin functions above those of my managers.

An easy way to see work schedules and updates.

Jul 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I can easily see pictures of my job's schedule and also message fellow co-workers. The calendar function is also a nice way to see hours more easily.

Cons: Sometimes the app just does not load in. The green loading circle just spins for a while and the app has to be restarted.

Overall: Easy access to my work needs without going through multiple phone numbers and physically writing down or remembering dates and times.

my experience with is very good, it makes communicating very simple and easy.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the thing I like most about this software is the schedule being able to be posted up online. it makes knowing the new schedule so much easier than actually going to the store the you're not working and finding it out.

I love it!

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to ew and even switch the schedule around after it's been posted. It's easy to get everyone on to it and to get them set up. I use it almost daily between posting schedules and checking out my own.

Cons: Unfortunately I can't switch people that aren't using the software. I wish I could change any shift on any person not just those who are signed up for it.

Overall A Pleasant Experience

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Branch Messenger makes sharing the stores schedule extremely simple and accessible to all team members in the store, and the district.

Cons: From time to time, when you lost several schedules for the upcoming weeks, it will combine the schedules onto one week, causing quite the hassle to adjust.

Overall: Employees were more aware of their schedule and the teams they worked with, thus boosting communication and efficiency.

Its very easy to use

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm never late for work. It reminds me 3 hours beforehand so I know what that they are I can trade shifts and they get approved straight on the app so there's no confusion about what's going on

Cons: I seriously don't have any cons about the app one thing that would add would maybe an alarm system in the app I was thinking about that the other night and that would be pretty cool

Very Good Value

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Posting is very easy for everybody, very steamlined and easy to use. Going back to review is a button away.

Cons: Some limitation to the content being posted, and few bugs, but being fixed really quick. Overall, it is great.

Amazing!

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to communicate with coworkers so we are all on the same page

Cons: At first it was a little hard to understand

Overall: Its honeslty helped our store a lot with getting schedules , cover shifts , and just communication in the store as a whole.

Branch is the best virtual personal system

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started recently to use this software with which we have managed to keep all the tasks within the company more organized, even communication has improved, as well as the quality of the work.

Cons: In certain occasions the notifications of the application are outdated and cause us slight delays in the operation, it is the only detail I have found in Branch Messenger

Great app for team

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It let's you know about a shift you have two hours or more beforehand. Allows you to communicate with other team members without giving out your number

Cons: Sometimes it freezes but not often. Also when I click on a image to see closely then click the back button it exits out sometimes which can get annoying.

Overall: I get alerted when my shifts starto and I can communicate with my co-workers.

Great app

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how everything is organized well and very easy to use. I love how it syncs with my iPhone and tell me when I need to get ready for work.

Cons: I feel like it should have a better way to post your coverage. It's kibda of confusing and had to help a couple of co workers with it.

Overall: Love that it helps everyone stay connected in a work level instead of getting everyone's number.

It makes trading shifts and finding coverage easy.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the work community it creates. It makes finding coverage for shifts a lot easier. It also makes posting off days and availability simple.

Cons: I find it hard to find open shifts on my feed page. The page doesn't update as it should. Also, sometimes shifts do not show up on other people`s apps even if it is on mine.

Overall: Great for jobs and start up job organizations.

Great works really well

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Helped me get any shifts covered plus post the schedules really fast. I loved how you could show your availability under the workers names.

Cons: Other than sometimes the app not being able to be downloaded to certain workers phones the major issue we had with it was just how slow it loaded up when I would post topics on the front page.

Overall: Easily post schedules and cover shifts.

Branch Messenger

Aug 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and simple set up. Love the fact it update right away and no technical issues.

Cons: Do not like the fact approved or declined VTO request disappear. A

Overall: Very easy to use and never had technical issues.

Branch gives me the ease and speed to look at my schedule and swap shifts if needed.

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the app allows me to see my schedule for work at the place of my house. Also the heads up from the app when my next swap shift is.

Cons: I dont like that some of my shifts are seen by the app and I'm not given a heads up. This can be fixed by allowing for users to enter their own dates.

Overall: The ability to see my schedule and get my shifts covered or get more hours.

easy breezy

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Don't have to call anyone for my schedule, easy to find what I'm looking for, even if it's just my schedule or anyone else's. Way easy to use and I enjoy having the peace of mind of always having it at my fingertips

Cons: There's nothing that I have to complain about, it's a great feature and easy to use. You can see all of your past and future schedule.

Branch has been very useful for keeping people updated with changes made during the day at work.

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of checking schedules and trading shifts. I also appreciate that you can so easily post photos and updates that keep your team informed with what is happening at work that day.

Cons: It is a bit clunky at times and clearing notifications can be a bit annoying. Other than that it runs smoothly and is easy to use.

Overall: This software has made administrative tasks much easier to handle.

Great for communication and very easy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can check your schedule and recieve notifications before your shift. I think its also great that you can post shift trades and communicate easily with the entire team.

Cons: I dont like that it seems to only let you post one scheduled time off. Sometimes I would like to request multiple days in a week but it doesnt seem like you can do that.

Amazing! Ease of the app allows for great communication.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how the app makes it supper easy to communicate with a group of people. The format of the app allows for multi use, rather than having multiple apps.

Cons: Sometimes I get complaints from the crew about the software not picking up the names correctly on the schedule.

Overall: I can talk to two of my teams with just one app. I can spread information within minutes to over 40 people!

I love how easy and fast it worls

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love the most about it is that I can get notifications on what time my shift is even when my up coming shift is or when the schedule is posted.

Cons: It's nothing I don't like about this app I use it every day so it's not much I can dislike about it. I can say if we can change what time it notifies you about your shift but that's the only con about it.

Very useful for work !

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that this app is easy to use. Everything is laid out perfectly. I love looking at my estimated weekly payments and many more features.

Overall: I can see my schedule, interact with co workers / managers and more.

A quick way of keeping a workplace on the same page.

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user interface makes sense. Uploading a picture of the schedule and having the app automatically transcribe it is very neat.

Cons: Occasionally nothing will load, making me restart the application. Also, when typing a reply to a post, it is one long string of text making it very hard to proofread

Overall: It makes it simple to get a schedule to get the schedule to the entire staff

review

Sep 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and download and would tell everyone to use

Cons: Nothing at this time I like it all at this time

Overall: At this time I am satisfied and have no issue as well I would recommend this to all my coworkers

Great!

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that everything is all in in app. A place to post schedule get in contact with employees and post availabile shifts.

Cons: The glitches in the system sometimes.

The app stops work or doesn't show you recent messages until later

Overall: I was able to send out communication to all my team as well as ensuring that I could post schedules and communicate with my employees

It's been great! Love the app!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, and set up. I like being able to see the calendar photo and the daily calendar. The new calendar sync option is fabulous.

Overall: Time management team communication

Capterra-loader

Always easy to use and great for checking your schedule and staying organized.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it's easily accessible from my phone at all time and it gives the option to message your coworkers. The messaging option makes getting a shift covered very easy to do.

Cons: Nothing. It's been great, there are very little issues with the app and I've yet to have an issue. Schedule has always been accessible so I love it.

Standard work messaging app

Jul 18, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Allows me to connect with coworkers and post my shifts. The schedule always transfers to my Google calendar.

Cons: It's buggy. I have a lot of issues accessing my message history and also have to close the app and reopen it several times before I'm able to view my schedule.

Overall: I'm able to connect with my coworkers and digitize my work experience

Branch app has been one of the biggest lifesavers for me.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can easily check your schedule with just a few clicks. Everything's there and organized for you. It's just so simple!

Cons: There's nothing I can really say I don't like about this app. It's easy simple, and just a few clicks to use. They let you edit your profile, adjust avaibility & see others schedules as well.

Overall: Easy use

Amazing Software

Sep 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazingly easy to navigate. The look of the app is amazing.

Cons: Slow sometimes but fast almost always.

Overall: Using branch the ease of anything revolving around schedules has been amazing.

Great app perfect for a busy manager

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It really came in handy with alerts, from making sure you get to work on time, schedule changes and requests, schedule uploads just from a picture, and even messages between crew members.

Cons: Could use more tools for the manager. Such as being able to edit employees better, to be able to make the schedule using the app

It has been nice being able to go into the app and see my schedule.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, it is very simple to go through the app and see what I need to do. The messaging with others on the app is also a plus, if I want to try to cover a shift for extra hours or if I need a shift covered. I like that it tells me when the new schedule is out, and if I ever need to reach out to my store manager, it is right there at my fingertips!

Cons: Unable to see all my hours worked; it will show me week to week but not my whole pay period at once. Along with that it does not show my whole earnings for that pay period, it only shows my week to week as well. Other than that no complaints, it still allows me to stay on top of my hours and earnings.

Capterra-loader

Very good program to interact with employer and employees and stay up to date.

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't have to save anything to know when I work next and I can easily message my supervisor and other fellow colleagues workers about help at work or needing a cover or change. It also helps keep up to date with things I may not know of at work that are posted for me to be able to know what's going on.

Amazing app. I loved this as it keeps everything easy to access at one place.

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The most liked feature for me is schedule tab. I don't have to worry about remembering my schedule anymore. I can simple go on app and check my schedule time to time.

Cons: Least like feature is putting wedge information in. I mean absolutely it is useful for others but not for me.

Overall: Everything. Easy to access and keep things organized.

this is the best app ever , very easy to use.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this app so much is really easy to use and it benefits a lot of workers , I love how you can switch shifts with your coworkers and the fact that you able to see your schedule is awesome! I love this app! I also love the fact that it sends you a reminder before your shift is going to start , this is the best app ever!!! I also love the fact that it can tell you how much your next check is supposed to be ! Another thing that i like is that it allows you to look at your coworkers schedule and your allowed to easily message them.

Cons: One of the cons of this app is that sometimes the schedule gets deleted but other than that i love this app!

Really nice schedule software.

Aug 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like that can post my schedule via a picture and within a short time I can see all of the shifts for the week.

It also allows for manual shift entry.

It makes it so easy to double check schedules

Cons: Like other software there are glitches. However , the support team is very quick to review and fix them.

Branch App

Jul 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the software is that it is easy to use, even for someone who hardly uses apps.

Cons: What I like least about the app is that the software glitches sometimes and misspells names.

Overall: I work at a retail store and this app lets me know when my shifts start and end without having to call directly to the store to check.

Branch is like the FaceBook for the workplace, it is professional but yet fun.

Jul 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love being able to check my schedule anytime I want. I also like that I am able to release, or pick up, a shift. I like the daily calendar feature that shows what employees are working at what time. The messages section is nice to have because you can easily message a co-worker because you do not always know their phone number.

Cons: The total weekly earnings always seems to be off. I learned to not pay attention to it because it does not count my hours correctly. Also, the feed seems to occasionally be slow and unresponsive.

Overall: Always knowing what days I work this week. Being able to contact any of my co-workers. Receiving a two-hour alert before my scheduled shift.

Very efficient and effective with finding shift coverage

Oct 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It makes the job of finding shift coverage 100% easier because you can broadcast a shift as oppose to texting or emailing individual messages.

Cons: Coverage can be confusing at times because the software will at times post a shift indicating that it still needs coverage when in reality it has already been taken.

Branch messenger

Sep 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love the ease of this app. We just take a pic of overall schedule and we can look at that but I love that it notifies everyone everyday of their shift two hours in advance.

Cons: I guess with all apps their are room for improvements. It does it's job I guess it could have a more improved look.

Branch makes my work schedule easy

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Branch does t just let me view my schedule it let's me communicate with my co workers. We're ablenti share pictures, swap shifts or get coverage we need when things unexpectedly happen.

Cons: Personally I can't think of a flaw that branch has.

Overall: Over all I love branch and wish other work places used it.

I enjoy branch because it makes it easier to keep up with my schedule.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I do enjoy the alerts and the feature to post coverage. I enjoyed how it features all the schedules and it inserted into the app. Keeps it going keeping track easily.

Cons: I wish the app updated the notification with shift changes. In addition, I wish it was easier to post events for a user.

Amazing service

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Can see my schedule whenever I want I totally love this app I wouldn't recommend it to anybody it has me when I need to know about work

Cons: It kind of takes a little too long to load but other than that I've had nothing wrong with it and I would recommend it to anybody who would want to use it

Easy to use but misses some shifts so can't fully depend on it

Sep 06, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The app is very easy to use and love the reminders before your shift starts.

Cons: It has been missing shifts and if two employees have the same last name it mixes their shifts up and has causes some major confusion

Overall: This app makes it much easier to see who your working with for that day

Excellent way to unite my staff

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to post schedules and shift changes. Gives an alert to upcoming shifts on your phone. Can give important shop info to all employees at one time.

Cons: Sometimes can take awhile for schedule to post. Employees have to make sure their app is updated to be able to view things properly.

Mostly a good app. Some things are annoying, but it makes things easier.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easier to get messages to all employees, take or reject requests and shift changes, and to post schedule.

Cons: Have to use A.M./P.M. notations or military time. Doesn't recognize names all the time and misspells them, prompting invites for current users, and sometimes miscalculates hours.

Love the communication tools

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and get the whole team on board at one time. The interface that we use is very simple and love it

Cons: sometimes its just too easy. and there are people that don't belive in it because all th other tools we use

Overall: Would like more information about this to be used on a international basis

Hassle-free application

Aug 16, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy the features Branch has to offer. Like being able to post shifts and having the ease of already being able to message coworkers without trying to find numbers or remember numbers.

Cons: It can be pretty slow and messages won't send until days later. I sent a meme to my boss and she didn't get it until a few days later. (I know the fact that it's a meme is irrelevant but I've had many messages just not go through at all)

Overall: My overall experience is lovely, to be honest. I love the ease there is with having an application like this; and I also enjoy the fact that when someone is hired and they join branch, I can kind of see who the person is before I work with them!