Branch Messenger

Branch Messenger


4.5 / 5
598 reviews

Who Uses This Software?

Branch is an scheduling, shift management, and payment platform helping Fortune 500 companies attract and retain the best employees for their hourly workforces.


Average Ratings

598 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/month/user
  • Pricing Details
    Contact us for a custom "Enterprise" plan that is built for scale.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Branch Messenger
  • www.branchmessenger.com/
  • Founded 2015
  • United States

About Branch Messenger

Branch Messenger enables enterprises to optimize their workforce at scale and in real-time to improve operational efficiencies. Available as a web dashboard and self-service mobile app, Branch streamlines team communication, schedule creation, distribution, and management. Employees can chat, view schedules, swap shifts, request time off, and set their availability all from within the app. And now with Branch Pay, the app offers instant access to earnings and helps companies retain workers.


Branch Messenger Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking
  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Branch Messenger Reviews Recently Reviewed!


Great way to connect with employees Ina way that is inclusive and easily accessible.

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Cons: There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

Overall: Just the ease of accessibility in which I have to communicate with all employees at one time.

Fun program good platform

Feb 15, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons: The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Overall: The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

I found Branch to be easy to network with all employees

Nov 02, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Cons: I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

Overall: Having problems editing and changing position and business.

Perfect for Connecting With Work!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons: There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Overall: Reminders about shifts, new information from store supervisor, other things important to my job.

I used Branch Messenger to receive updates from work, and stay updated by my managers

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons: What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

overall this is pretty useful for working at a place with a lot of people you don't know well.

Jul 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the activities board. I like that people can post a general post to everyone without it being in your messages. i also like that you can individually message anyone, it's very useful especially when you don't know anyone when you first start.

Cons: the individual messaging is pretty glitchy, i hate that i cant send emojis and half the time if I'm trying to have a conversation i need to restart the app to get it to load the new message sent to me. i also hate that i cant adjust my shifts. if I'm covering someone else's shift i want to be able to manually add that in, or vise versa. I also hate that in shift coverage it is filled with a bunch of old stuff from months ago, there should be a filter to automatically get rid of them once the date of the shift in question has passed. i also would like if in the comments for posts on the activity bored you could comment gifs and such

Overall: the biggest benefit is being able to communicate with my team in an organized way rather than just a giant group chat that inevitably gets off track.

Love using this app, helps keep my team informed and gives a better source of communication open

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to share info with my team. How there are so many ways to communicate with team and they can also keep in touch with other coworkers. Once I post a schedule I like how fast it posts and also sends alerts to others.

Cons: Not all my coworkers can join app. Some phones aren't capable.

Also sometimes it's hard for new employee to find store in search

Overall: We have a setup in our system for employees to get schedules but as I've seen not many stores use it because too complicated. This app is so much easier, faster and accurate

I like it a lot but for the very simple features!

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture.

Cons: Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat.

Also have issues with loading sometimes where I have to log out completely out of app and then log back in.

Overall: Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm

Almost there

Aug 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to use, and there are some great features.

Cons: Messages do not always send right away, I once received a message 3 months after it was sent...

Sometimes Branch does not read a posted scheduled picture correctly, which is confusing for some staff. It cannot differentiate between people with the same first name.

Perfect for normal use to post weekly schedules for team

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, alerts, filters, engagement areas, and speed. This app clearly does what it promises. Ability to swap shifts and post needed coverage is a plus

Cons: Ability to modify based on the company that uses it lacks. Being able to separate pharmacy schedules and front store schedules would be optimal. Separate profiles for front store and pharmacy so communication is filtered. A to-do section for the teams would help improve store productivity.

Overall: Daily alerts, scheduling made easy.

Great app with free features

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app easily allows us to schedule our employees and push out communications in a snap.

Cons: It would be cool if this app also had an optional clock in/clock out feature.

Overall: We have had a great experience using Branch. Besides the scheduling, it is an awesome tool for communicating with coworkers and pushing out important notices.

Great way to find out when I work and communicate with team members

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is very easy to use and self-explanatory. being able to scroll through it and find out what days you have to work is great.

Cons: Sometimes runs slow sometimes and closes out on its own. You might have to reopen it. It would also be nice if it had a night mode.

Branch is a great app! It allows me to stay connected to my coworkers even outside of work.

Sep 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about Branch is the ability to connect with my coworkers through posts and updates. Communication has greatly increased in my team since we all downloaded Branch.

Cons: My biggest criticism about Branch is that the functionality could be a bit better. The way my team uses it is more like a social networking tool, and sometimes it's difficult to post pictures because they have to be cropped to fit a square. Additionally, I'd like the ability to post links and share GIFs. Also, posting my availability comes with a challenge, because the app does not allow me to post shifts that start with a PM hour and end with an AM hour. I have not been able to post my availability for this reason.

Overall: Using Branch allows me to connect with and keep in touch with my team more than I have in the past. We are able to share updates, alerts, and tips through the app. During Hurricane Irma, when we all had to stay home or evacuate, Branch kept me in touch with my whole team and I knew they were safe.

I think this app is pretty neat. I love the ability to see your shifts and your co workers shifts.

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love notifications you can get a couple of hours before your work starts. I'm happy that this app exists and I hope that it keeps improving.

Cons: I would like to see in the future updates notification time changes. If I have work at 3 I would like to get a notification two hours beforehand, or maybe the next work day I would like to know four hours beforehand. Also days of the week. So maybe a persons week starts on Monday, but mine starts on Saturday. I would like the availbity to change that options.

Overall: I am able to know when my work starts beforehand. I love it and it's awesome because I am a very busy person.

Capterra loader

Branch Messenger has always been easy and convenient to use.

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons: I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.

Gets the Job Done

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The goal is to inform different people on the same team at work of new schedules, upcoming activities, and give them access to switching shifts if need be. This product helps execute these needs very well. It gives notifications hours before your shift starts just to make sure you're ready and aware.

Cons: It takes a while to upload photos. Sometimes it fails to upload them at all and you have to try a few times before it works. I also found it difficult to find my particular store on the app when registering. Changes should be made to make it simpler.

Branch is such a life saver on looking up shifts to switching shifts!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What i love so much about the software is how easy it is to look up shifts, look up people, and even commincate with other about shift openings and other important information.

Cons: Sing up is quite difficult because other companies mix with other companies stores ( ex starbucks, mc donalds). as well sometimes the shifts are not read correctly and are incorrectly written.

Overall: looking up shifts are so much easy, especially when your double cheking, communicating to others about shift change or just in general are so much easier. Just love the easy use to this!! especially seeing the schedule and day by day timelines HELP ALOT

I work with Pizza Hut and we use this app. I have never had any problems at all with it.

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the app will give you notifications on when your next shift is and how available the schedule is.

Cons: Sometimes it takes a little while for the app to load, and it would be nice to be able to choose how far ahead you want the notification for your next shift.

Overall: I am able to see my schedule immediately when it comes out, not the next time I work. It is just much more convenient to have in your pocket rather than at your place of work.

Simple and effective

Feb 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is easy to use and intuitive. The interface and tabbed approach to feature separation is native to most smart phone users and will developed.

Cons: The customization is non-existent. Changing notifications sounds or frequency is all or nothing, and images are downloaded every time rather than cached. Posting times is buggy, with simple text entry passed for a poorly implemented rolling clock design. Messaging does not play well with other SMS offerings and instead uses data or wifi

Overall: Easy and active communications with a team and fast schedule uploads and viewing

Great communication for team

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like how I can see my hours ahead. I like how I can see my earnings. We have all our schedules posted on this. The app notifies you of your shift starting two outs ahead of time. This can be good or annoying. I like how you can create a profile about yourself.

Cons: I don't like how anyone at work can post anything on the app. Some of the things like details in creating a profile are bit difficult to post. For some reason it doesn't take my information. I don't like how it constantly notifies you. It can be good and bad as I stated before.

Every so often we have a few glitches with the schedules but it's very easy to use

Feb 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the fact that it keeps the staff up to date and informed. Also, the way it breaks the schedules down into calendar for ia very convenient.

Cons: We have a large staff and I wish there was an easier way to take a picture of the schedule to make sure all the employees are included in there. Because some times I have to add people in there manually. Or they just don't make it in at all

Easy to use, awesome customer service.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: All you have to do is take a photo of your schedule and the app converts this photo into individual calendar shifts and assigns them to employees. Allows for import of shifts to iCloud/gmail calendars. Notifies employees two hours before your shift. Customer service resolved issues quickly and politely.

Cons: The only con I can think of is that not enough people know about the branch app. Seriously, everyone should be using it. I tried several before this and none even got close to as useful and easy to use. Espescially free.

I use branch for my job. It allows easy communication between all my coworkers.

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Branch makes it very easy to switch shifts and still keep track of who is working when. Scheduling is a breeze as we just post a picture on branch and everyone gets it. They send you a notification on when your next shift starts, which has saved me a few times.

Cons: I do not like the color green. It is probably my least favorite color next to yellow(sorry Green Bay).

Love using it very convenient.

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I always know when I work by using the schedule, the fact that I don't have to call to find out is great.

Cons: I think it's off on how many hours it shows that you work, they don't seem to be correct and when things are posted in the activity area it doesn't let me see all of the message that is written.

Overall: The ease of knowing my schedule, requesting time off, any problems that may occur information we need to know about anything going on at our business we always know as long as it's posted,updates on what is going on being able to post about needing coverage very simple and easy to use and understand.

Simple, sleek, and easy

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use. It is a more fun and interactive way to communicate with coworkers. It's made switching shifts, getting our weekly schedule, asking time off, and getting updates a single simple and easy place to do so. It's made everything more transparent for us. The messenger makes it easy to access every team member. It doesn't have many features for the messenger portion as the other tabs due, but it does the job. I love the fact that it tells you how many hours you worked the week and how much you'll get.i love that we get a notification two hours before our shift starts.

Cons: I don't like that you can't see the days you worked once the new week begins. It would be nice to look back on the app of the days you worked previously. It would be nice to also include the estimated total pay amount for the month or two weeks.

Our store has had a pretty good experience with branch.

Feb 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: All our team members are able to access the weekly schedule from their phones, everyone gets a notification a few hours before each shift so that they don't forget.

Cons: Our team members being able to post their shifts has caused a little bit of confusion. We had to explain to some of them that if nobody replied to their post saying they would take the shift, then the shift was still theirs. There have been just a couple minor things like this that can cause a little trouble when you're doing everything over the phone.

Great app really takes managing to a new level.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: When an employee cant come to work they can ask the entire staff about coverage without needing anyones phone number also helps managers be more aware.

Cons: I do not have any complaints the app does everything i need it to and then some. Only real improvement would maybe be if when your seeing the schedule it let you go back without having to exit the app.

I love using branch, it's a great App and easy to use

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to keep up with my work schedule and knowing who I'm going to work with is a great way to start the day

Cons: It's a little slow and freezes from time to time and sometimes the names get mixed up on the scheduling

Overall: I haven't really got any benefits from it, I just use it for work and for scheduling, knowing what days and what times I have to be to work have been extremely helpfull

It really fast and easy

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That I can see when I work and who I work with. I can see how many hours I'll receive and how much I will get paid that week! Also, see how many others work too! Also, easy way to get in touch with every staff member all at once!

Cons: It doesn't show my past pays like since I get paid biweekly I'd like to take my last week and week before to add up and see what my paycheck would be but it won't let me review past pays.

Overall: An easy way to see/keep up with work/ work schedule! And see what you'd get paid for that week

Branch Assist helped my small business team to take success into its own hands through productivity

Jul 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use is a major thing for us. Some of the team is tech savvy and some not so much. This product really worked for everyone at all levels of experience that needed to use it.

Cons: Like anything there are improvements that could be made but they ARE being made frequently so no complaints here.

Overall: Productivity increased through easy-to-use technology

easy to use, simple & effective

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its very convenient when you need a shift covered or changed, by posting and having management accept its a stress-free solution to a usually uncomfortable situation.

Cons: when shifts are uploaded in pictures, its difficult to see the entire spread of shifts for the entire period laid out.

Overall: easy to check when I am working, easy to find coverage

Branch is amazing! So helpful!

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love branch because you can input your schedule directly to your calender! It also makes shif changes very very easy! Awesome app i would recommend to all employers!

Cons: Sometimes when you have had it open in the background for a while, once you go into the app it wont load. Very easy fix though, just completly close the app and restart!

I absolutely love this app. It's easy to use and the features are are great. I use it daily.

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of uploading the schedule is wonderful and I love how it populates the shifts into an easy view of your day. It's great for my employees for swapping shifts and for requesting time off.

Cons: The only glitch that I've noticed is sometimes it will populate the shifts incorrectly in the calendar view. I think that may be more on my end though because the quality of the picture of the schedule is not so clear.

Overall: The ease of knowing who is scheduled when, with just a click of a button is wonderful.

from a manager standpoint Branch has been an effective way to get shifts covered quickly

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All staff have access to it whether its by smartphone or by computer. Its simple to use and as a manager, tracking is very good. Customer service has also been very helpful.

Cons: error in which when one staff tries to cover an open shift, if manager doesnt approve it another staff can sometimes be overwritten by another staff. Better option would be for all staff interested in a shift to be able to click, then manager chooses

Overall: shift coverage used to be a big part of my job. now its much simpler

I've had a really good experience with this app.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the fact that the managers can post schedules on the app so that I don't need to take a picture or write it down every time it gets updated. The shift coverage feature is also really nice and very easy to use.

Cons: The only problem I've had so far is the feature where your schedule syncs with the calendar on your phone. It sometimes works, however it isn't very reliable.

Overall: I am able to check my schedule daily so that I don't miss any changes on it that happened when I wasn't there.

Great experience. Very easy for me and my team to use.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the app. It allows me and my team to work out schedule issues. It allows my team to swap shifts and know there schedule from there phones.

Cons: Sometimes the times are not correct. Once you upload a schedule and it post. The shifts start and end times may not be correctZ

Overall: To make an easy schedule for my associates.

Cindy's review of Branch Messenger

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can look to see who I'll be working with, who I'll be relieving and who will be relieving me on my shift. I love that I can have immediate contact with managers and co-workers. I love being able to see my earnings each week.

Cons: I wish our schedules were posted further out so we can make plans for holidays or even to schedule appointments.

Overall: My overall experience with Branch Messenger is great. I hope it is always available and helpful as it is right now.

Berri convenient

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that i can post my schedules and changes and all my employees get it. There's no excuse for my stylists nor knowing there schedule our being late.

Cons: I'd like to be able to delete old employees myself when they aren't working for me anymore. So all ex employees are still getting our schedules.

Vendor Response

by Branch Messenger on December 15, 2017

Hi Kari! Thanks for your review! As a matter of fact, you CAN delete former employees from your workplace in Branch. Email hi@branchmessenger.com and we will be happy to help you.

It's quick and easy to communicate with the coworkers.

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that communicating with everyone in my work place is in one app. We're able to stay up to date and on the same page by posting on the feed, checking schedules, and also switching/covering shifts.

Overall: I've never had an easier time switching/covering shifts for a job. I love the fact that my schedules is always at the the convenience of my phone rather than having to call in to get it or go into the store. Communication is so fast and simple when getting a message out to the work place.

I love this app. It is so convenient and easy to use.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the way I can filter what I see. I can view the entire work schedule or just my shifts. I also like how I can see a photo of the actual schedule too.

Cons: The app didn't recognize me until I used my full name ( I go by Nicki but on the schedule I'm Nicole).

Simple, yet effective, layout makes employee communication a breeze!

Nov 30, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Schedule synching is fantastic! Although, if the photo of the schedule cuts out any letter of employee's name, their hours won't be synched to their shifts/hours/earnings.

Cons: A tad glitchy on the Galaxy Note 5. Notifications are seen, but when in app they don't show up. The inability to quickly delete multiple old posts is a bummer. Having to click post, hit delete, then confirm delete makes page clean-up a major hassle.

Excellent for the workplace!!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. You can easily access your schedule, contact fellow coworkers, or even post stuff in the Activity feed.

Cons: No real alarming issues except with picture load times, it could be a tad bit quicker but it is still very good!

Overall: 10/10 would recommend

Branch has done wonders for my workplace & I am grateful for its services.

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the multiple chat functions & how it simultaneously functions as a social media service for the workplace. I love the ease of messaging & connecting with my coworkers & leader team.

Cons: The app sometimes crashes & has troubles loading photos, chats,. Branch also has some trouble booting, and often deletes messages before I'm able to see them.

Overall: Great team connectivity. It's helped boost communication and my overall workplace experience.

Capterra loader

I found this app awhile ago and introduced it to some of my co-workers. We like it. Makes it easier

Dec 29, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to see our schedule even when we are not at work. Easy to use. Love it. Chat is nice also.

Cons: Maybe be able to delete old schedules, others have forgotten to delete it left the app.

Overall: Just the ease of use of this app. Allows me to check my schedule while away from store.

It is very helpful for me and my co-workers every day.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It it's extremely convenient for both me and my co-workers due to the fact that we do not have to go to our work-place to find out when we work next.

Overall: It has let me be able to know when I am working wikthout wasting gas by going to my job to find out what the schedule is for my week.

The app has everything I need and is a very valuable resource.

Mar 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like being able to check my schedule whenever I need to. Its an amazing thing to be able to whip out my phone and refer to my hours weeks in advance. Before using this app I showed up to work thinking I was scheduled but I actually wasn't! This app has saved me several times from being late when I get the notifications that "heads up your next shift starts at:____" Very helpful app.

Cons: I think that the interface could be a little more user friendly and unique. I could see some better fonts or a darker theme. Its a lot of white and green which can get a little boring at times. I think there should be a favorites screen that has your schedule for the week pulled up right there so I don't have to go through so many screens to get to where I want.

Best app for small business or large departments

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so easy to use and has amazing mobile to web compatability. Its a collaborative app and allows staff members to chat both about and not about work, make announcements and trade shifts. If only we could get our payroll clerk to get on it and automatically change in the timeclock system. I honestly love this app and everything it stands for.

Cons: The only thing I don't like about the app is that it doesn't take unpaid lunches into account and overestimates hours (40hour week with 5 1-hour lunches =45hrs in app when staff is getting paid for 40)

Overall: Collaborative behavior and communications with co-workers. As well as 1-on-1 communications with managers that is extremely convienent and allows for a quick message to be sent to dept heads without having to take time from the actual work-day.

I like the updates and new features!

Aug 02, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it automatically reads our schedule, and the notifications! It's proactive and constantly has updates based on what people want out of their scheduling system.

Cons: It's kind of laggy sometimes and glitches. Even when I have internet sometimes it won't show me things I know are supposed to be there. Other than that I love it.

Overall: Switching shifts with ease, distributing a schedule easier, and overall more transparency among our team.

My experience with Branch Messenger has been amazing. It has definitely cut steps out my day!

Nov 29, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Branch messenger is it allows me to communicate with my team in the blink of an eye it also gives me the opportunity to store information. It gives me the opportunity to shoot schedules out to my team and also reschedule appointments.

Cons: There's not much that I like least about Branch messenger if I had to select one the scheduler sometimes does not show who's working on that day.

Branch Messenger on Android

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love being able to track my shifts and see who I'm working with. It's so much better than having to go into work or call in to ask when my next shift is.

Love being able to trade shifts around so easily and post updates.

Cons: Only issue I have is it often refuses to let me view the schedule until I close and then reopen the app. (running in a Google Pixel XL)

Other than that, no complaints