# Branch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Branch the right Benefits Administration solution for you? Explore 700 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162029/Branch/reviews --- Branch 4.6 (700) [View alternatives](https://www.capterra.com/p/162029/Branch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Branch Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Pat W CEO/FounderEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can request a debit card sent to you for your account in the app and another great feature after doing so, you can get rewards on your purchases in the app for cash back at local businesses/restaurants by using the Rewards map right in the app to find eligible businesses nearby.“ July 12, 2023 CG Chad G NunyaConsumer Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Allows fraud and charges from places that you can clearly see on a map that are not a business. Or even a bogus address.“ April 23, 2024 Pat W CEO/FounderEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Also a handy app to find neaby ATMs that are fee free, which there are plenty and likely you will find an eligible ATM at a local CVS, certain 7-11's etc.“ July 12, 2023 Pat W CEO/FounderEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “I feel if it added a feature to easily transfer money to others like Venmo & CashApp, to be honest I wouldn't need either of those apps, but alas - there is no easy way to transfer funds to others in the app.“ July 12, 2023 Pat W CEO/FounderEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Branch is easy to use, allows you to get your check 2 days early with eligible direct deposit.“ July 12, 2023 SR Swati R Digital Marketing ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “When employees are working in remote areas, and there are network issues then there are glitches in receiving messages as they utilize mobile data and not the network's SMS service.“ June 8, 2022 TG Tiffany G Shift managerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “This app is great I use it as my personal bank and have my payroll check deposited into this account and I have had no issues whatsoever and the instant cash advance is wonderful feature to have love it“ April 18, 2022 Shanice P Customer Service AgentTelecommunications, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I dont like the fact that you can only use the service if its offered through your employer of I could use this with any job it would be great.“ May 8, 2022 ## Showing most helpful reviews Showing 1-25 of 700 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Octavius H. Customer Service Associate Retail Used the software for: 6-12 months ### "Very good program to interact with employer and employees and stay up to date." February 17, 2018 5.0 Pros I don't have to save anything to know when I work next and I can easily message my supervisor and other fellow colleagues workers about help at work or needing a cover or change. It also helps keep up to date with things I may not know of at work that are posted for me to be able to know what's going on. Review Source Jannatin N. Student Design Used the software for: 6-12 months ### "Got a Business? Workers and Employees to keep track of? This is your best help!" September 9, 2020 5.0 Great, wonderful, and by far the best application so far that we had to use so far to work as a proper team. So I adore this software! Pros This software is one of the best applications in managing shifts and hours for employees. As an employee, I am able to drop shifts, pick up shifts, or give shifts to others who may be able to cover them up for me. It just makes the process so much easier and literally gives a great light to the meaning of "Branch" Cons I do not like how a lot of settings tend to not be accessible cause the manager has to approve it but other than that, it is a great software. Review Source DS Derek S. Landscape Designer Construction Used the software for: 2+ years ### "Branch Review - DTS" October 28, 2023 3.0 Bring back cash advances for those of us that should have been grandfathered in. Pros The cash advance option is what most attracted me. When that option become obsolete the app lost its appeal to me and my employees. Cons Again, app is average. Nothing great about it but it does have some nice functionality and some decent features. Not worth a paid membership. Review Source Charles N. Assistant Manager Automotive Used the software for: 1-2 years ### "Wonderfully easy" December 12, 2017 5.0 Pros Ease of scheduling, ease of trading shifts, just all around makes scheduling and viewing your schedule great fast and easy Review Source Clinton W. Assistant store manager Retail Used the software for: 6-12 months ### "Great for a team" October 24, 2017 5.0 Makes communication easier Pros The scheduling usage is great. I like how it automatically fills in everyone shifts off the schedule. Cons Haven't found anything yet. Need to figure out how to get other stores involved using this app. Not many people know about the app. Review Source Amber F. Professional Groomer Retail Used the software for: Less than 6 months ### "Branch helps me not be so stressed about paychecks!" December 26, 2019 5.0 Overall very helpful for people who are living paycheck to paycheck and need access to their money sooner than they would get paid normally. Really love that they also send you a debit card so you can use them just like you would a bank. Super easy and makes my life a little less stressful. Pros I really love the fact that I can get my paycheck a few days earlier than normal if needed. There are some weeks where my bills just fall on the wrong days and getting my paycheck sooner helps me be able to pay them. Also having no overdraft fees is a pretty neat feature as well. My old bank would charge me $30 even if I overdrafted by just $1. Not being charged if I overdraft by a little bit is a lifesaver. Cons There is no login required every time I open it. Not the worst feature but having to remember to log out every time I use it so no one else can just open it up is a little bit of a hassle. All my other financial apps automatically log me out. Review Source Dr Abe K. Speaker, Lecturer, Guide, & Corporate Travel Planner Used the software for: Less than 6 months ### "Good software to track employee performance" March 14, 2018 4.0 It allows us to track employee's schedules per project they are working on and thus we can make changes to employee's schedule as needed. Pros The software is easy to understand once you learn how to use it. It allows our company to track performance and productivity of each employee, as well as, the time spent on each project. Cons The software does not allow us to perform certain functions which are specialized to certain projects we handle. Sometimes we get an error when working with certain functions. Review Source Melissa G. Manager Restaurants Used the software for: 6-12 months ### "Love" October 19, 2018 5.0 Great communication with my crew Pros Ease of use and good communication with my crew Cons To many alerts coming in at once on my phone Review Source Misty F. Recruiter Human Resources Used the software for: 1-2 years ### "Not worth the headache " September 13, 2021 1.0 Pros I liked branch all up until i had to file a dispute and they took my money with out notifying me they will never have my trust again Cons Customer service doesnt look out for thier customers Review Source Alberto Jose L. Asesor Tecnologico / Ventas Used the software for: Less than 6 months ### "A very useful tool to keep you connected " February 28, 2018 5.0 Pros It is an application very easy to use and adapt, it allows you to be always connected to your work team as well as the great advantage it offers to register and control the programming of the whole team to improve work dynamics Cons It is a great tool, it does not have any problem that hinders the work, but in some moments you can improve the monitoring of the progress of the equipment, but the rest is a very useful application. Review Source JK Josheoni K. User Wireless Used the software for: 6-12 months ### "Free and Easy to use" November 21, 2020 5.0 My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you Pros What I liked about branch is that it's simple and easy. I've only use this for a couple of months and I have not ran into any major problems. I like the fact that it's free you could link your bank to it if it qualifies, you can lock and unlock your card without calling 1-800 customer service, you can add funds, you can move funds, link to Google pay, and you can even ask for a Payday advance. That's if you qualify. Cons No there are a couple of things that I don't like about it is that I know it's simple and easy to use but sometimes it's a little too simple. Like for example when you want to add funds if you're adding from a bank account it will take three to five business days and for me that's way too long. But also concerns me is that there is no setting to manage alerts for example every time a money is being taken out or my card is being used at the store I want to get an alert so I know with branch there's no settings whatsoever. My last concern is that there is no online chat for customer service. By the time most people get off which is at 5:00 and then get home around 6:00 the banks are already closed. now if I'm sitting there and I want to go over my finances and I see something wrong in my account I don't want to have to wait until the following morning when I'm at work. I want to take care of the issue right then and there with most banks such as Wells Fargo is 24/7. I feel if the customer service is not there then you're never going to be serviced the way you should as a customer. I mean without customers there's no business. Review Source VR Verified Reviewer Trainer Food & Beverages Used the software for: 1-2 years ### "Branch or no...? " October 14, 2020 5.0 I actually within the time of use found it helpful and ease of use was a benifit. It doesn't allow much room to misuse or overborrow. Pros I really liked the fact it used two factor authentication and it seemed not as buggy as other platforms I have experience with. Cons The customer service response time and solutions offered by its artificial intelligence. It too long of a gap and no one is available via phone which would be more pragmatic and reliable. Reason for choosing Branch I used branch because it offered its own card and is as easy as downloading the app and plugging in the details. The verification wasnt cumbersome and easily integrated into the workforce. It also recognizes most financial institutions and works with Google pay Review Source SD Stephanie D. Driver Consumer Services Used the software for: 6-12 months ### "Works well in tracking and paying out incentives offered." June 19, 2023 5.0 Easy, secure, insightful and helpful troubleshooting staff. No real concerning complaints or experiences. Pros The incentive and bonus capabilities. Time saving with its dependable, straightforward layout. Accountability for paying out beyond set pay. Cons Could offer day pay or after shift end pay out capability. Would love this to be an near future option. Review Source VR Verified Reviewer Ad Writer/Writing Department Manager Internet Used the software for: 1-2 years ### "Branch Assist helped my small business team to take success into its own hands through productivity" July 14, 2018 4.0 Productivity increased through easy-to-use technology Pros Ease of use is a major thing for us. Some of the team is tech savvy and some not so much. This product really worked for everyone at all levels of experience that needed to use it. Cons Like anything there are improvements that could be made but they ARE being made frequently so no complaints here. Review Source tB tierra B. Owner Retail Used the software for: 1-2 years ### "Unsatisfied user" May 9, 2023 2.0 Not good at all Pros I actually was disappointed using the branch app it was never accuate or up to date ..I could never reach customer service which is not a good look for this company Cons Everything about branch was disappointing..I could access anything dealing with my pay, benefits,wages . Review Source VR Verified Reviewer Senior Account Executive Computer Software Used the software for: 6-12 months ### "Love the communication tools" May 15, 2018 5.0 Would like more information about this to be used on a international basis Pros Very easy to use and get the whole team on board at one time. The interface that we use is very simple and love it Cons sometimes its just too easy. and there are people that don't belive in it because all th other tools we use Review Source VR Verified Reviewer Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Simple and Powerful" April 17, 2019 5.0 So far, this app is great. A very great way to communicate with the team Pros This is great for our team since our hourly employees are spread out throughout the country. Our employees are able to view everyones schedule to make informed decisions on if they are able to take off/if there will be someone covering for them in their absence. Cons The only complaint that I have heard is with the actual functionality of the clock, but that is more of a UI/UX design, where the employee has to actually roll the clock input rather than input the actual times. Other than that, there seems to be no issues with this at all Review Source DG Derrick G. Supervisor Retail Used the software for: 2+ years ### "Branch" January 18, 2020 5.0 Great overall experience so far so good Pros I love this app..makes managing money very easy an it also has a feature that you can get a pay advance if needed Cons Not very many cons to branch but if i had to give one itd be that there is no actually bank location strictly online Review Source VR Verified Reviewer Sales Consultant Used the software for: 1-2 years ### "Every so often we have a few glitches with the schedules but it's very easy to use " February 2, 2018 4.0 Pros I love the fact that it keeps the staff up to date and informed. Also, the way it breaks the schedules down into calendar for ia very convenient. Cons We have a large staff and I wish there was an easier way to take a picture of the schedule to make sure all the employees are included in there. Because some times I have to add people in there manually. Or they just don't make it in at all Review Source VR Verified Reviewer Shift Manager Food Production Used the software for: 6-12 months ### "Making life easier. " February 8, 2019 5.0 I’ve realized that it’s easier to communicate with coworkers about issues for schedule conflicts. It also helped get big messages out to everyone at once such as new specials or company changes. Pros I love branch because it allows you to view your schedule without having to carry a copy. Towards the end of my pregnancy branch made it extreamly easy to schedule my appointment around my work schedule because I have my work schedule at the tips of my fingers. Cons I honestly can’t think of anything I dislike about branch. It made my work life so much easier. Review Source CG Charles G. Manager Restaurants Used the software for: 1-2 years ### "Great When Emergency Funds Are Needed" July 23, 2020 4.0 Very easy to verify and get funds. After paying back advances, your limit is increased quickly. Pros I stumbled upon this product when I was in desperate need of a few extra bucks to get me through payday. I uploaded my banking info, verified my paychecks and was able to take out cash within 24 hours Cons There are scheduling features and I'm not sure what their purpose is. Review Source AS Angela S. Lead technician Pharmaceuticals Used the software for: 1-2 years ### "Love using this app, helps keep my team informed and gives a better source of communication open" October 3, 2017 5.0 We have a setup in our system for employees to get schedules but as I've seen not many stores use it because too complicated. This app is so much easier, faster and accurate Pros How easy it is to share info with my team. How there are so many ways to communicate with team and they can also keep in touch with other coworkers. Once I post a schedule I like how fast it posts and also sends alerts to others. Cons Not all my coworkers can join app. Some phones aren't capable. Also sometimes it's hard for new employee to find store in search Review Source ST Samuel T. Operations Manager Pharmaceuticals Used the software for: 1-2 years ### "Perfect for normal use to post weekly schedules for team" May 25, 2017 5.0 Daily alerts, scheduling made easy. Pros Ease of use, alerts, filters, engagement areas, and speed. This app clearly does what it promises. Ability to swap shifts and post needed coverage is a plus Cons Ability to modify based on the company that uses it lacks. Being able to separate pharmacy schedules and front store schedules would be optimal. Separate profiles for front store and pharmacy so communication is filtered. A to-do section for the teams would help improve store productivity. Review Source FR Felicia R. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy use" November 23, 2023 5.0 Pros I like how easy it is to use/navigate. I have never had any issues. Cons Theres not really anything I dislike about Branch, it's been an overall good experience. Review Source AH Allison H. Shift Manager Food & Beverages Used the software for: Less than 6 months ### "Branch is a great app! It allows me to stay connected to my coworkers even outside of work. " September 20, 2017 4.0 Using Branch allows me to connect with and keep in touch with my team more than I have in the past. We are able to share updates, alerts, and tips through the app. During Hurricane Irma, when we all had to stay home or evacuate, Branch kept me in touch with my whole team and I knew they were safe. Pros The thing I like most about Branch is the ability to connect with my coworkers through posts and updates. Communication has greatly increased in my team since we all downloaded Branch. Cons My biggest criticism about Branch is that the functionality could be a bit better. The way my team uses it is more like a social networking tool, and sometimes it's difficult to post pictures because they have to be cropped to fit a square. Additionally, I'd like the ability to post links and share GIFs. Also, posting my availability comes with a challenge, because the app does not allow me to post shifts that start with a PM hour and end with an AM hour. I have not been able to post my availability for this reason. Review Source Similar Products Featured