# Page 3 | Branch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Branch the right Benefits Administration solution for you? Explore 700 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162029/Branch/reviews --- Branch 4.6 (700) [View alternatives](https://www.capterra.com/p/162029/Branch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Branch ## Showing most helpful reviews Showing 51-75 of 700 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT James T. ASM Used the software for: 1-2 years ### "Fun program good platform" February 15, 2018 4.0 The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance Pros The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts. Cons The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input Review Source VR Verified Reviewer Shift Manager Restaurants Used the software for: Less than 6 months ### "Great app for my work " January 16, 2018 4.0 Pros I love it gives me notifications, I can check my shift anytime and request off or easily ask someone to cover my shift. We also sent messages to coworkers and share ideas with all crew Cons I wish I can save pictures that are posted on the activity feed. Also I wish I could change the time to give me a notification. It's great that it sends me 3 hours ahead that's the time I have to call in advance if I can't not come in but I wish it also gives me options for notifications such as an hour or 30 mins before the shift starts Review Source MH Matt H. leadership Retail Used the software for: 6-12 months ### "Great for communication" January 20, 2019 4.0 The App is quick and management functions are usable without training, but the notifications are very broad and even after repeatedly ignoring or trying to hide useless notifications the options are all or nothing. Pros The software is compact and works well on Android and Apple devices Cons Notifications and messages are constant and rarely worth time to acknowledge Review Source TG Tiffany G. Shift manager Food & Beverages Used the software for: 1-2 years ### "Love the hole app" April 18, 2022 5.0 Pros This app is great I use it as my personal bank and have my payroll check deposited into this account and I have had no issues whatsoever and the instant cash advance is wonderful feature to have love it Cons There isnt anything to say bad about this app it's Great all the way around Review Source LS Levi S. Manager Used the software for: 6-12 months ### "Easy to use, awesome customer service. " February 5, 2018 5.0 Pros All you have to do is take a photo of your schedule and the app converts this photo into individual calendar shifts and assigns them to employees. Allows for import of shifts to iCloud/gmail calendars. Notifies employees two hours before your shift. Customer service resolved issues quickly and politely. Cons The only con I can think of is that not enough people know about the branch app. Seriously, everyone should be using it. I tried several before this and none even got close to as useful and easy to use. Espescially free. Review Source JB Jessica B. Founder Hospitality Used the software for: 2+ years ### "Best way to send users to a destination based on their device" May 5, 2022 5.0 Pros They are life-saving if you are marketing an app. Cons Nothing , the platform handles everything well Review Source VR Verified Reviewer Investigator Security and Investigations Used the software for: Less than 6 months ### "Branch review " May 9, 2019 5.0 It has helped me plan my clients as it reminds me of my shifts this is so helpful since I work in the front office most of the time as I handle clients. Pros Branch is very helpful when it comes to planning it enables one to post work schedules hence making work easier. It's also easy to use especially in information sharing and it can be understood at first sight. Cons I can't complain about branch but I wish it could use messages to make communication since texts/sms are easily seen and can't be ignored. Review Source GB Grayson B. Barista Food & Beverages Used the software for: Less than 6 months ### "Perfect for Connecting With Work!" June 15, 2018 5.0 Reminders about shifts, new information from store supervisor, other things important to my job. Pros What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered. Cons There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app. Review Source BC Bailey C. Customer Service Used the software for: 1-2 years ### "I used Branch Messenger to receive updates from work, and stay updated by my managers" January 18, 2018 4.0 Pros What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well. Cons What I did not like s much was on the comments some people would leave, you could not view who liked what exactly. Review Source SA Shermanita A. Branch Marketing and Advertising Used the software for: 6-12 months ### "Branch" September 22, 2020 5.0 My experience of branch is awesome definitely recommended Pros Easy way to spend fund and make purchases onkine and inside the store eady swipe and use of pins with no hasdle Cons Its nothing i least didnt like about this card its everything and simple way to use thin enough to put inside my wallet Review Source Taylor R. Head Hostess Restaurants Used the software for: Less than 6 months ### "The best work organizer I've ever used" August 3, 2018 5.0 Pros I love the ease of scheduling. I have worked several jobs, and none of them used branch. Branch has made my work experience much less stressful. The shift notifications are genius! Without them I am sure I would have missed a few shifts by now. Cons What I like least is the profile information. I love the idea of "endorsements", but besides that I don't think that a worker should put a "resume-type" bio in the app. Review Source TD Travis D. Manager Used the software for: 6-12 months ### "I like it a lot but for the very simple features!" January 30, 2018 5.0 Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm Pros Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture. Cons Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat. Also have issues with loading sometimes where I have to log out completely out of app and then log back in. Review Source Caroline D. General Manager Restaurants Used the software for: Less than 6 months ### "Branch " August 17, 2018 5.0 I like it for communicating scheduling with staff. Pros I like I can post the schedule for my staff and it instantly syncs with their calendar! As well as sending communication through the messaging feature. Cons The one thing I do not like is when someone request off time or does a switch of shift, as the admin of the store- there is no place to save it to reference back. I have to take a screen shot to remember to put in at work. Review Source JB Jennifer B. Barista, Supervisor Food & Beverages Used the software for: 2+ years ### "Almost there" August 27, 2018 4.0 Pros It is very easy to use, and there are some great features. Cons Messages do not always send right away, I once received a message 3 months after it was sent... Sometimes Branch does not read a posted scheduled picture correctly, which is confusing for some staff. It cannot differentiate between people with the same first name. Review Source David M. Burrito Technician Used the software for: Less than 6 months ### "It can be a great tool, but where I work is an endless tirade of messages about who is late & why." May 17, 2018 3.0 Pros I do like the schedule where I can see who I work with each day or just my schedule. I wish the availability feature was working as it seems my scheduling manager has no idea when I am available. Cons There is no way to find out co-workers phone numbers to see if someone can take a shift. Half the people in here are using nicknames and I have no idea who Yoshi is. I don't work with anyone by that name. Review Source VR Verified Reviewer store manager Retail Used the software for: 2+ years ### "Time to work" February 8, 2019 4.0 Pros Everyone can view it and see the schedule. Cons When you try to leave a comment with the schedule it doesn't leave the whole thing. Review Source Jamie F. Credit/ SOS Coordinator Retail Used the software for: Less than 6 months ### "Lots of bugs." September 7, 2018 3.0 Pros Can easily see on a calender who is working that day versus fleeing through a schedule Cons When a schedule is posted it notifies me. But when I exit out of the app to pull up my calender app on my phone it will disappear. I have to wait for the schedule to reappear. Same if the chat feature is used. One second it is there then it is not. Wait for a while and it comes back. It is not very expedient. Review Source Alex C. Sales Associate Apparel & Fashion Used the software for: Less than 6 months ### "Extremely Effecient" October 30, 2018 5.0 Branch Messenger has taken my store from a very poorly communicated workplace to an efficient business with virtually no call-outs/no-shows because of the different features offered within the Branch App. I am very happy to be using this. Pros Ease of use, ability to offer shifts for coverage, ability to post on a forum for all colleagues to see, the “Heads Up!” Notification 2 hours before scheduled shifts Cons Can’t think of a single thing I don’t enjoy. Review Source FJ Faith J. Manager Food & Beverages Used the software for: 6-12 months ### "Very Helpful!" November 22, 2019 4.0 My favorite part about this was how it would notify the employees when the schedule was up or when their shift was coming up. There were fewer excuses and more punctuality/communication. Pros This was really handy at work when communicating to our staff or showing them their schedule. Made things much easier on the management. Cons Branch tended to glitch when uploading pictures. Only when uploading pictures. This was problematic when we needed to upload pictures of the schedule. Review Source NG Nicki G. Intern pharmacist Used the software for: 1-2 years ### "I love this app. It is so convenient and easy to use." July 10, 2018 5.0 Pros I like the way I can filter what I see. I can view the entire work schedule or just my shifts. I also like how I can see a photo of the actual schedule too. Cons The app didn't recognize me until I used my full name ( I go by Nicki but on the schedule I'm Nicole). Review Source BF BRAD F. owner Entertainment Used the software for: 2+ years ### "Great app with free features" October 30, 2018 5.0 We have had a great experience using Branch. Besides the scheduling, it is an awesome tool for communicating with coworkers and pushing out important notices. Pros The app easily allows us to schedule our employees and push out communications in a snap. Cons It would be cool if this app also had an optional clock in/clock out feature. Review Source JT Jacob T. Cashier Supermarkets Used the software for: 6-12 months ### "I think this app is pretty neat. I love the ability to see your shifts and your co workers shifts." August 31, 2017 5.0 I am able to know when my work starts beforehand. I love it and it's awesome because I am a very busy person. Pros I love notifications you can get a couple of hours before your work starts. I'm happy that this app exists and I hope that it keeps improving. Cons I would like to see in the future updates notification time changes. If I have work at 3 I would like to get a notification two hours beforehand, or maybe the next work day I would like to know four hours beforehand. Also days of the week. So maybe a persons week starts on Monday, but mine starts on Saturday. I would like the availbity to change that options. Review Source SN Santana N. Team Memeber Used the software for: 2+ years ### "Great way to find out when I work and communicate with team members " June 25, 2018 5.0 Pros The app is very easy to use and self-explanatory. being able to scroll through it and find out what days you have to work is great. Cons Sometimes runs slow sometimes and closes out on its own. You might have to reopen it. It would also be nice if it had a night mode. Review Source VR Verified Reviewer Manager Consumer Services Used the software for: 6-12 months ### "I love it!" March 13, 2018 4.0 Pros I love how easy it is to ew and even switch the schedule around after it's been posted. It's easy to get everyone on to it and to get them set up. I use it almost daily between posting schedules and checking out my own. Cons Unfortunately I can't switch people that aren't using the software. I wish I could change any shift on any person not just those who are signed up for it. Review Source JC Jerry C. Project Manager Management Consulting Used the software for: 1-2 years ### "Very Good Value" March 8, 2018 5.0 Pros Posting is very easy for everybody, very steamlined and easy to use. Going back to review is a button away. Cons Some limitation to the content being posted, and few bugs, but being fixed really quick. Overall, it is great. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.