Who Uses This Software?

Startups to Fortune 500


Average Ratings

34 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $18.00/month
    See pricing details
  • Pricing Details
    $18/month for 30 users
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Nulab
  • nulab.com/
  • Founded 2004
  • United States

About Backlog

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.


Backlog Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Backlog Reviews Recently Reviewed!


Some Uncomfortable

Dec 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Grantt chart and burndown chart..

Cons: 1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field]

=> I dont know why "( Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me.

=> Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from Old Project.

But not like this, just copy Customfield and Availabes all Issue types. After that, I must to click 1 by 1 to fix, or delete. It's take many time from me. how long i will spent for fix that with 100 custom Field and Custom Issue Type????

Please think about that. and fix this

I just want to Copy all Custom Field + Issue Type from the old Project to New Project. and button delete all Custom Field

2. It's Add a Group of member to Old/Archive Project.

=> It's very hard. I have alrd 100+ project archive and click 1 by 1 to add a Group member. so bad.really bad.

Please add a Button add a Group of member to all Project or atleast let our choose list project to add.

Thank you

Overall: Very good expect 2 thinks above

At first Backlog seems like a bit much but now our team could not function with out it.

Aug 31, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons: For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Overall: Streamlined workflow and the ability to see who's accountable for what and where projects are.

It's help us stay on track and keep projects under budget and on time.

Capterra loader

backlog.com better than many "Goliath" systems

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: neat design supporting easy of use

all necessary functions available on-click

excellent for agile approach

clear and easy administration of projects, people etc.

integration with email and MS Excel (exports)

subtasking

no-time to get started and leverage the tool by users

fast and responsive design

standalone application for iOS

Cons: nothing essential

maybe more storage space included in plans

better numbering of subtasks (to include number of parent issue)

Overall: We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.

Excellent ,easy to adopt,easy to use

Feb 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use

- Wiki functionality

- ability to add a custom category and issue types

- dashboard and recent activity

- search functionality works excellent

- support team

Cons: - lacks the ability to add custom status for issues (starter plan)

- mail notifications are sent to the assignees only, but not the one notified in the notify field

Overall: We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section.

The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects.

It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction.

Common software in Japanese Company

Feb 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. We can attach project file into the software.

2. We can track by the project category.

Cons: The interface not so attractive, that's why Japanese people mostly like this software.

Overall: I use this software maintaining the offshore project from Japan, this software mostly good, never hang or shut down, because this software conduct the maintenance after the office work.

Overall this software is good for maintaining the projects.

Thank you

Capterra loader

Well designed and extremely easy to use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Cons: Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

Overall: Tracking software issues across a dispersed organization. Worked great!

Feature rich project management program

Apr 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros: Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons: Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

Good services with the best price

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons: need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

Overall: I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

My experience for backlog is awesome.

Sep 01, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It has given a great platform to collaborate for work.

We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.

Great tool.

Cons: Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.

If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

we are love to use backlog

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the way of bugs maintenance and having simple ui to understand by the non technical persons as well.

Cons: mail structure. In mail try to add bug status in front. (closed or added). In mobile push notifications we are unable to differentiate whether it is added or closed.

Review for Backlog

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons: When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Capterra loader

Work smarter with Backlog!!!

Oct 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unlike the Github, GitLab ..., Backlog allows me to have an overview when the project has multiple modules, each module needs a separate git repos.

Cons: I have trouble verifying who committed the code when viewed on the git tool of the Backlog

Overall: Friendly, easy to use, easy to manage, work more efficiently. However, we need to notify the user (via email) when the server has problems to be able to organize the work

A great alternative ticketing system for teams

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries. Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

Cons: Make sure you setup on the right plan to start your trial as you cannot change while you are on trial which is somewhat challenging if you setup a stack of work prior to your change. Apart from this support has been great when needed and the service runs quickly and smoothly.

This service is very good.

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software works well. It makes it easy to track what everyone in the group is accomplishing each day.

Cons: When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

Overall: We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.

Capterra loader

Best Review Software

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily found out my issues raised by tester.

Cons: Nothing found so far. If possible, provide web push notifications.

Overall: I am able to fix my development issues easily with backlog. Thanks

Backlog for the Win

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use backlog everyday to track various projects withing our department. The easy of adding new items to the log and quickly finding them is a plus.

Cons: Only thing we really need is an approval based system that ties into Backlog for change management. Often times approval are required to be shown in the business world.

Backlog Review

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Solid PM tool with flexible pricing options.

Pros: Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons: Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

Overall not a bad experience

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: ease of use

Cons: one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

Simple and does what you need it to

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and allows our team to do what we need to without getting in the way.

Cons: A few additional QoL additions onto the features that are already here would be great (such as multiple assignees).

Backlog need to be changed and improved

Feb 10, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The color of issue can be changed, I can customize the characteristics of issue for each project.

Cons: when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused.

I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed.

Thank you

Overall: Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project.

I can't have the statistics I want at Home, I can't see overall my project ...

I Hope Backlog can be developed and help us more in the future.

Backlog

Mar 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and practical for manage projects and teams

Cons: The attachment files is not very much easy to use, it may be better

Overall: Various team planning projects organized with the developers, organizers of activities, the testing and support team. It is wonderful the system of assignment of tasks and notifications that allows to always take the project to the day and with the priorities to solve.

Absolutely fantastic way to manage your pest control business. Managing has never been so easy!

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

Cons: I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

Overall: Tracking appointments. Managing progress. Creating follow ups

Amazing experience

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is easy to use. It has great functionalities for every user.

Cons: Nothing found so far. Better numbering of tasks.

Capterra loader

Awesome Software

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maintain bugs and their state .Very Useful.

Cons: Still i did not find any Cons in this software.

Great Project Management Tool!

Sep 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: -Ease of use

-Bridging communication between teams

-Trackability of projects/issues

-Having a separate tool for project management, which helps minimize email clutter

Cons: haven't found any, yet!

Overall: Being able to separate and track small issues as well as categorize larger projects has been a huge help. Also, by assigning tasks to individuals, it holds them accountable to their responsibilities and tracks the timeline of progress.

Review for Backlog

Feb 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Very convenient management and bug tracking tool. looks like well-organized space for project management. Good to have Slack intigration

Cons: It was little bit tricky to migrate all ready issues to Backlog. For now, if there are a lot of projects it looks messy, it will be nice to have the possibility to combine them in folders

Overall: It is easy to create a new project, and easy to start using it for new users.

Using Backlog

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great project management app or just because you need a issue management, subtasking, bug tracking and burndown charts app. The user interface and user experience works best.

Cons: It is awesome for collaboration and the integrations are seamless. This requires multiple steps in the software.

Capterra loader

Used this product in school and work

Apr 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about the tool is that it provides an easy to use interface that allows for team collaboration and sub-tasking.

Cons: The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.

Try it for free now

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No

Pros: Some of the best online project management tools for developers on the market today, hands down. Workflow A1

Cons: You have to stay onto people of it even though the layout is clear and easier to use. Visuals could be improved

Easy to Use

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Daily tracking of activities, when they are due and/or overdue

Daily report

Cons: Would like to see a more MSP-like display of the project plan and Gantt chart

Overall: Easy to keep track of activities, easy to assign new users,

Backlog Review

Mar 10, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, the UI is attractive too as i can have different Theme for different Project

Cons: Print of Project List into Excel, all the Description of task are not included

My experience with BackLog

Feb 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Combines the features that usually are scattered over a few apps. The ability of several teams in different places around the globe to work together on the same database, collaborating and exchanging thoughts is just great.

Cons: Document editor can be a bit more user friendly

Wonderful project management program!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This product is easy to use and very functional. It is great for beginners and expert users alike.

Cons: Not being able to cc other users to add them to the group. This would be helpful to have in order to cut down on the time it takes to involve other users.

Easy to use

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use as a bug tracking tool as well as a requirement management tool.

Cons: It doesn't have the required functionalities for product roadmap management and burndown charts.